PC844 Third-Row Headrests may Move or Detach – 2022 Nissan Pathfinder

September 23, 2021 NHTSA CAMPAIGN NUMBER: 21V742000

Third-Row Headrests may Move or Detach/FMVSS 202

Headrests that move or detach may not adequately restrain occupants in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 21V742

Manufacturer NissaneBay logo North America, Inc.

Components SEATS

Potential Number of Units Affected 10,082

 

Summary

NissaneBay logo North America, Inc. (NissaneBay logo) is recalling certain 2022 Pathfinder vehicles. The third-row headrests may have an improper weld or misaligned internal components, which can allow the headrest to move or detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”

 

Remedy

Dealers will replace all three third-row seat headrests, free of charge. Owner notification letters were mailed November 17, 2021. Owners may contact NissaneBay logo customer service at 1-800-867-7669. NissaneBay logo’s number for this recall is PC844.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


2022 Nissan Pathfinder
2022 Nissan Pathfinder

 


Third Row Headrests
Voluntary Recall Campaign

Reference: PC844
Date: January 7, 2022

Affected Models/Years:Affected Population:Dealer Inventory:SERVICE COMM Activation date:Stop Sale In Effect
2022 Pathfinder (R53)5,76219September 24, 2021

YES

 

***** Campaign Summary *****

NissaneBay logo is committed to the safety and security of our customers and their passengers. NissaneBay logo has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain MY2022 NissaneBay logo Pathfinder vehicles to remove and replace all three (3) third row seat headrests.

Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly. If the headrest assembly detaches during a rear-end crash, it may potentially increase the risk of injury.

In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest, which may cause the customer to notice abnormal movement due to over travel of the headrest As a result, the third-row headrest may not perform as intended during an accident, and could potentially increase the risk of injury.

Under these conditions, the third row headrests are non-compliant with S4.2.6 and S4.2.7, respectively of FMVSS 202a; Head Restraints.

Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.

 

***** Release Schedule *****

Parts

Parts may be ordered via normal ordering process beginning January 14, 2022.

Part Number*DescriptionColor**Qty
86410-6TA0AHEAD REST-3RDSEAT Base+SV (Center)G1
86410-6TA0BHEAD REST-3RDSEAT Base+SV (Center)K
86410-6TA1AHEAD REST-3RDSEAT SL (Center)G
86410-6TA1BHEAD REST-3RDSEAT SL (Center)K
86410-6TA2AHEAD REST-3RDSEAT Platinum (Center)G
86410-6TA2BHEAD REST-3RDSEAT Platinum (Center)K
86410-6TA2CHEAD REST-3RDSEAT Platinum (Center)C
86480-6TA0AHEAD REST-3RD (Outboard)SEAT Base+SV 

G

2
86480-6TA0BHEAD REST-3RD (Outboard)SEAT Base+SV 

K

86480-6TA1AHEAD REST-3RDSEAT SL (Outboard)G
86480-6TA1BHEAD REST-3RDSEAT SL (Outboard)K
86480-6TA2AHEAD REST-3RD (Outboard)SEAT Platinum 

G

86480-6TA2BHEAD REST-3RD (Outboard)SEAT Platinum 

K

86480-6TA2CHEAD REST-3RD (Outboard)SEAT Platinum 

C

*Part numbers are subject to change. Dealers should use the VIN in EPC to determine the correct part number.

**C = Chestnut, G = Charcoal, K= Light gray

 

NOTE: Dealers should use a suitable cutting tool to disable the original removed headrest prior to discarding it.

 

Repair

  • NTB21-087

 

Owner Notification

NissaneBay logo began notifying all owners of potentially affected vehicles November 2021, via US Mail.

 


Frequently Asked Questions (FAQ):

 

Q. Is this a Stop Sale?

Yes.

 

Q. Is this a recall?

Yes.

 

Q. What is the reason for this recall?

Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly.

In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest, which may cause the customer to notice abnormal movement due to over travel of the headrest.

 

Q. What is the possible effect of the condition?

If these conditions are present in the vehicle’s third row headrests, the third row headrests may not perform as intended during an accident, and could potentially increase the risk of injury.

 

Q. What will be the corrective action for this voluntary recall campaign?

NissaneBay logo dealers will replace all three third row headrests.

 

Q. How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, should take less than one (1) hour to complete. However, your NissaneBay logo dealer may require the vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

NissaneBay logo will notify all owners of potentially affected vehicles by November 2021, via U.S. Mail.

 

Q. Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from NissaneBay logo, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.

 

Q. Is there anything owners can do to mitigate this condition?

No.

 

Q. Are parts readily available?

Yes. Parts may be ordered via normal ordering process beginning January 14, 2022.

 

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.

EXPENSE CODEDESCRIPTIONAMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Q. Is there any charge for the repair?

No. The remedy will be performed for the customer free of charge for parts and labor.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized NissaneBay logo dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will NissaneBay logo replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

Certain Model Year 2022 NissaneBay logo Pathfinder vehicles manufactured from May 3, 2021 to July 23, 2021 at the Smyrna, TN plant are affected.

 

Q. Are you experiencing this condition on any other NissaneBay logo (or INFINITIeBay logo) models?

No.

 


NONCOMPLIANCE INFORMATION REPORT

 

Manufacturer:

NissaneBay logo North America, Inc., Smyrna plant

 

Vehicles Potentially Involved:

Certain Model Year 2022 NissaneBay logo Pathfinder vehicles manufactured from May 3, 2021 (Start of production) to July 23, 2021 at the Smyrna, TN plant.

These issues are unique to the manufacturing range listed above because they occurred at the (Tier 3) supplier during assembly of the internal components and welding process of the third row seat headrests for specific MY 2022 Pathfinder vehicles.  These issues occurred at the start of production for a brand new model.  No other NissaneBay logo or INFINITIeBay logo vehicles are affected.

 

The name, description and part number of the recalled components are below:

Part Name Part Description Color Part Number
W (BASE + SV GRADE)Center HeadrestCharcoal86410 6TA0A
W (BASE + SV GRADE)Center HeadrestLight Grey86410 6TA0B
W SL GRADECenter HeadrestCharcoal86410 6TA1A
W SL GRADECenter HeadrestLight Grey86410 6TA1B
W PLATINUM GRADECenter HeadrestCharcoal86410 6TA2A
W PLATINUM GRADECenter HeadrestLight Grey86410 6TA2C
W PLATINUM GRADECenter HeadrestChestnut86410 6TA0A
W (BASE + SV GRADE)Outside HeadrestCharcoal86480 6TA0A
W (BASE + SV GRADE)Outside HeadrestLight Grey86480 6TA0B
W SL GRADEOutside HeadrestCharcoal86480 6TA1A
W SL GRADEOutside HeadrestLight Grey86480 6TA1B
W PLATINUM GRADEOutside HeadrestCharcoal86480 6TA2A
W PLATINUM GRADEOutside HeadrestLight Grey86480 6TA2B
W PLATINUM GRADEOutside HeadrestChestnut86480 6TA2C

 

The headrest assembly supplier (Tier 1) for Pathfinder vehicles:

Adient US-LLC
Supplier Code: 1004300
Address: 1501 Molloy Lane, Murfreesboro, TN 37129, USA.

Jennifer McGregor, Director of Quality
(615) 517-9668
[email protected]

 

Total Number of Vehicles Potentially Involved:

Approximately 10,082 MY 2022 NissaneBay logo Pathfinder vehicles are affected.

For certain Pathfinder vehicles fitted with third row headrest(s) that are affected by the insufficient weld issue, approximately 4,316 vehicles were identified at the Smyrna plant and the affected headrests were replaced prior to being shipped to dealers.

 

Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

Incident rate for headrest weld condition: 1.68%

Incident rate for headrest over travel condition: 0.18%

 

Description of the Noncompliance:

Due to an equipment issue during the welding operation at the supplier, the third-row headrest(s) in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly.  As a result, the third-row seat headrest rod may detach and fully separate from the headrest assembly.  If the headrest assembly detaches during a rear-end crash, it may potentially increase the risk of injury to the third-row seat occupants.

In addition, due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row seat headrest which may cause the customer to notice abnormal movement due to over travel of the headrest. As a result, the third-row headrest may not perform as intended during an accident, and could increase the risk of injury to the rear-passenger occupants.

 

Under these conditions, the third row headrests are non-compliant with S4.2.6 and S4.2.7, respectively of FMVSS 202a; Head Restraints.

 

Basis for Determination of the Existence of a Noncompliance

On July 21, 2021, during production of the third-row seat assembly, a supplier line operator discovered the left-side rod was detached from the center headrest on a Model Year 2022 Pathfinder.  The supplier began an investigation and notified NissaneBay logo of the issue.

 

Upon learning of the issue, NissaneBay logo initiated a stop shipment and yard sort at the Smyrna plant to determine if any of the potentially affected headrests were used in production.  During the yard sort, NissaneBay logo inspected a combined 4,532 headrests and identified 76 headrests with the subject weld condition.

 

August 2021 – NissaneBay logo learned of a second issue from the supplier concerning certain the third-row headrests.  In this case, the line operator noticed excessive play in an outboard headrest during production.  The supplier continued to investigate both third-row headrest issues simultaneously.  As part of the containment activity, the supplier inspected 15,398 headrests and found 27 headrests with the subject misalignment condition.

 

The supplier investigations revealed that process control issues led to the two concerns.  Insufficient welding process quality control issues during the welding of the headrest could potentially cause poor weld penetration at the left side headrest rod.  Possible misalignment of the assembly fixture during the internal headrest mechanism assembly could potentially result in excessive play of the outboard headrest.  The supplier implemented separate production countermeasures to prevent the issues from reoccurring.

 

Concurrently, NissaneBay logo conducted a safety assessment to evaluate both the insufficient weld and misalignment conditions, and their impact to the regulation (FMVSS 202a).

 

September 16, 2021 – Out of an abundance of caution, NissaneBay logo made a decision to recall all potentially affected vehicles to replace potentially affected rear headrests.

 

NissaneBay logo is not aware of any warranty claims attributed to either condition.

 

Description of Corrective Action:

NissaneBay logo will notify all owners of potentially affected vehicles by November 19, 2021.   Dealers were notified September 24, 2021 and will receive an updated notification by November 12, 2021.  For vehicles potentially affected with the misalignment issue, dealers will remove and replace the two (2) outboard headrests.  For vehicles potentially affected by the welding issue, dealers will remove and replace all three (3) third row seat headrests.

 

We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.

 

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

 


Chronology :

On July 21, 2021, during production of the third-row seat assembly, a supplier line operator discovered the left-side rod was detached from the center headrest on a Model Year 2022 Pathfinder. The supplier began an investigation and notified NissaneBay logo of the issue.

Upon learning of the issue, NissaneBay logo initiated a stop shipment and yard sort at the Smyrna plant to determine if any of the potentially affected headrests were used in production. During the yard sort, NissaneBay logo inspected a combined 4,532 headrests and identified 76 headrests with the subject weld condition.

August 2021 – NissaneBay logo learned of a second issue from the supplier concerning certain the third-row headrests. In this case, the line operator noticed excessive play in an outboard headrest during production. The supplier continued to investigate both third-row headrest issues simultaneously. As part of the containment activity, the supplier inspected 15,398 headrests and found 27 headrests with the subject misalignment condition.

The supplier investigations revealed that process control issues led to the two concerns. Insufficient welding process quality control issues during the welding of the headrest could potentially cause poor weld penetration at the left side headrest rod. Possible misalignment of the assembly fixture during the internal headrest mechanism assembly could potentially result in excessive play of the outboard headrest. The supplier implemented separate production countermeasures to prevent the issues from reoccurring.

Concurrently, NissaneBay logo conducted a safety assessment to evaluate both the insufficient weld and misalignment conditions, and their impact to the regulation (FMVSS 202a).

September 16, 2021 – Out of an abundance of caution, NissaneBay logo made a decision to recall all potentially affected vehicles to replace all three rear headrests.

NissaneBay logo is not aware of any warranty claims attributed to either condition.

 


Voluntary Safety Recall Campaign 2022 Nissan Pathfinder; 3rd Row Seat Headrest Replacement

 

PC844 Third-Row Headrests may Move or Detach – 2022 Nissan Pathfinder

 


1 Affected Product

Vehicle

MAKEMODELYEAR
NISSANeBay logoPATHFINDER2022

 


13 Associated Documents

Manufacturer Notices(to Dealers,etc) – NISSANeBay logo PC844 2022 Pathfinder Third Row Seat Headrests – NCIR – Dealer Announcement

RCMN-21V742-3155.pdf 187.896KB

 


Manufacturer Notices(to Dealers,etc) – NissaneBay logo REVISION 2 PC844 2022 Pathfinder Third Row Seat Headrests – NCIR – Dealer Announcement

RCMN-21V742-2933.pdf 1357.331KB

 


Manufacturer Notices(to Dealers,etc) – NissaneBay logo REVISION 1 PC853 2022 Pathfinder Third Row Seat Outboard Headrests – NCIR – Dealer Annoucement

RCMN-21V742-7744.pdf 1299.886KB

 


Recall 573 Report-Amendment 1

RCLRPT-21V742-2367.PDF 216.849KB

 


November 5, 2021 NONCOMPLIANCE INFORMATION REPORT

RMISC-21V742-8117.pdf 65.232KB

 


Manufacturer Notices(to Dealers,etc) – NISSANeBay logo PC853 2022 Pathfinder Third Row Seat Outboard Headrests – NCIR – Dealer Announcement

RCMN-21V742-8687.pdf 1237.227KB

 


Manufacturer Notices(to Dealers,etc) – Classification: BT21-024 Reference: NTB21-104 Date: November 11, 2021

RCMN-21V742-0164.pdf 178.777KB

 


Manufacturer Notices(to Dealers,etc) – NISSANeBay logo REVISION 1 PC844 2022 Pathfinder Third Row Seat Headrests – NCIR – Dealer Announcement

RCMN-21V742-4302.pdf 190.802KB

 


September 23, 2021 NONCOMPLIANCE INFORMATION REPORT

RMISC-21V742-9037.pdf 65.067KB

 


Noncompliance Notice 573 Report

RCLRPT-21V742-3792.PDF 216.732KB

 


Recall Acknowledgement

RCAK-21V742-8838.pdf 645.137KB

 


Remedy Instructions and TSB

RCRIT-21V742-8076.pdf 173.686KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V742-8318.pdf 49.644KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V742&docType=RCL

 


 

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