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October 4, 2021 NHTSA CAMPAIGN NUMBER: 21V774000
HPCM Software May Cause Loss of Drive Power
A loss of drive power increases the risk of a crash.
NHTSA Campaign Number: 21V774
Manufacturer Nissan
North America, Inc.
Components ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM
Potential Number of Units Affected 7,634
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Remedy
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan’s numbers for this recall are R21B4 and R21B5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Infinity has a Recall
Hybrid Powertrain Control Module
(HPCM) Reprogram
Voluntary Recall Campaign
Reference:R21B4
Date: February 23, 2022
| Affected Models/Years: | Affected Population: | Retailer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| MY2014-17 QX60 Hybrid (L50H) | 4,175 | NA | October 5, 2021 | YES |
***** Campaign Summary *****
INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain INFINITI Model Year 2014-17 QX60 Hybrid vehicles to reprogram the Hybrid Powertrain Control Module (HPCM) with updated software to enable Electric Vehicle (EV) only operation in the event of failsafe mode activation.
The Hybrid Powertrain Control Module (HPCM) on certain INFINITI QX60 vehicles may contain software that can cause an engine stall under certain conditions. In the event of bearing damage, the HPCM detects the overheat condition and initiates failsafe mode, which cuts drive power to both the engine and electric motor. Without drivetrain power, the client may experience an engine stall while driving, increasing the risk of a crash.
Affected vehicles are subject to stop sale.
***** Release Schedule *****
Parts
- Updated Engine Control Module (ECM) software is now available on ASIST.
- No other parts are required for this campaign.
-
- Additional coverage is available in the event the ECM fails during reprogramming.
-
-
- Retailers should contact the Warranty Claims Call Center (800933-3712) for additional information.
-
Special Tools
CONSULT III+
Repair
Owner Notification
- INFINITI sent owners of all potentially affected vehicles an interim notification letter in December 2021, via U.S. Mail.
- INFINITI will begin sending owner notification letters to all potentially affected vehicles inviting them to have the remedy completed in March 2022 via U.S. Mail.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
Yes.
Q: Is this a Stop Sale?
Yes.
Q: What is the reason for the recall?
Hybrid Powertrain Control Module (HCPM) on certain INFINITI QX60 hybrid vehicles may contain software that could cause an engine stall under certain conditions.
Q: What is the possible effect of the condition?
In the event of bearing damage, the Hybrid Powertrain Control Module (HPCM) detects the overheat condition and initiates failsafe mode, which cuts drive power to both the engine and electric motor. Without drivetrain power, the client may experience an engine stall while driving, increasing the risk of a crash.
Q: What will be the corrective action?
Retailers will reprogram the Hybrid Powertrain Control Module (HPCM) with updated software to enable Electric Vehicle (EV) only operation in the event of failsafe mode activation
Q: How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q: When will vehicle owners be notified?
INFINITI sent owners of all potentially affected vehicles an interim notification letter in December 2021, via U.S. Mail.
INFINITI will begin sending owner notification letters to all potentially affected vehicles inviting them to have the remedy completed in March 2022 via U.S. Mail.
Q: Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q: Is there anything owners can do to mitigate this condition?
No.
Q: Are parts readily available?
The remedy is reprogramming, no other parts are required for this campaign.
Q: Is there any charge for the repair?
No. The remedy will be performed for the client free of charge for parts and labor.
Q: Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, until remedy is available.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $2,250 (Max) |
| Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. | ||
Q: Will I have to take my vehicle back to the selling retailer to have the service performed?
No any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q: I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q: What model year vehicles are involved?
Certain Model Year 2014-2017 INFINITI QX60 Hybrid vehicles manufactured from July 18, 2013 to August 4, 2017 at the Smyrna, TN plant are affected.
Q: Are you experiencing this condition on any other INFINITI (or Nissan) models?
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, until remedy is available.
Chronology of Principal Events:
March 2021 – Nissan became aware of reports of engine stall and power shutdown in the China market involving the subject vehicles.
April 2021 through July 2021 – Nissan focused its investigation on the motor and continuously variable transmission operation, in addition to the failsafe mode activation of the hybrid powertrain control module (HPCM). As part of the investigation, Nissan initiated a parts collection activity in China.
The analysis revealed that the HPCM failsafe mode might potentially disable drive power to the engine and electric motor in the event of bearing damage.
August 2021 to September 2021 – Nissan performed a safety assessment of the failsafe mode to evaluate the potential conditions that could result from a power shutdown of the hybrid powertrain. If both the engine and electric motor are disabled, a stall condition may occur. This failsafe mode condition also reduces power steering assist and braking assist.
In addition, Nissan conducted a warranty review to determine any incidents in markets outside of China. Nissan identified thirty-five (35) claims related to the subject condition in the U.S. market.
September 27, 2021 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy potentially affected vehicles.
DEFECT INFORMATION REPORT
Manufacturer:
Nissan North America Inc., Canton plant
Nissan North America Inc., Smyrna plant
Vehicles Potentially Involved:
Production period of affected vehicles involved:
| Model | Dates of Manufacture |
| MY 2015-2016 Nissan Murano Hybrid | August 22, 2014 (SOP) to July 19, 2016 (EOP) |
| MY 2014-2015 Nissan Pathfinder Hybrid | July 18, 2013 (SOP) to June 21, 2014 (EOP) |
| MY 2014-2017 INFINITI QX60 Hybrid | July 18, 2013 (SOP) to August 4, 2017 (EOP) |
This issue only affects models equipped with the hybrid powertrain produced at the Canton and Smyrna plants. The defect (described in Section 5 below) is unique to these models and dates of manufacture; no other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject component is below:
| Part Name | Part Description | Part Number(s) |
| Hybrid Power Control
Unit Module | HPCM Module | 237A1 3JV9B
237A1 3JV9C |
| HPCM Software Program Version | HPCM Software | Ver. Ph5.421
Ver. Ph5.801 Ver. Ph5.831 Ver. Ph5.841 |
The software supplier for the subject vehicles:
Hitachi Astemo, Ltd.
8th Floor, Minatomirai Grand Central Tower 4-6-2 Minato Mirai
Nishi-ku, Yokohama-shi, Kanagawa, 220-0012 Japan
Mr. Keishiro Kihira, Product Sales Group
+81 70-3985-0801
Keishiro.kihira.sk@hitachiastemo.com
Total Number of Vehicles Potentially Involved:
Approximately 7,634 vehicles are potentially affected:
| Make/Model | Number of Vehicles |
| MY 2015-2016 Nissan Murano Hybrid | 614 |
| MY 2014-2015 Nissan Pathfinder Hybrid | 2,845 |
| MY 2014-2017 INFINITI QX60 Hybrid | 4,175 |
Percentage of Vehicles Estimated to Actually Contain the Defect:
0.42%
1% is used here because submission within NHTSA’s safety portal will not allow a value under 1%.
Description of the Defect:
The Hybrid Powertrain Control Module (HPCM) on certain Nissan Murano Hybrid, Pathfinder Hybrid and INFINITI QX60 Hybrid vehicles may contain software that can cause an engine stall under certain conditions. In the event of bearing damage, the HPCM detects the overheat condition and initiates failsafe mode, which cuts drive power to both the engine and electric motor. Without drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.
Chronology of Principal Events:
March 2021 – Nissan became aware of reports of engine stall and power shutdown in the China market involving the subject vehicles.
April 2021 through July 2021 – Nissan focused its investigation on the motor and continuously variable transmission operation, in addition to the failsafe mode activation of the hybrid powertrain control module (HPCM). As part of the investigation, Nissan initiated a parts collection activity in China.
The analysis revealed that the HPCM failsafe mode might potentially disable drive power to the engine and electric motor in the event of bearing damage.
August 2021 to September 2021 – Nissan performed a safety assessment of the failsafe mode to evaluate the potential conditions that could result from a power shutdown of the hybrid powertrain. If both the engine and electric motor are disabled, a stall condition may occur. This failsafe mode condition also reduces power steering assist and braking assist.
In addition, Nissan conducted a warranty review to determine any incidents in markets outside of China. Nissan identified thirty-five (35) claims related to the subject condition in the U.S. market.
September 27, 2021 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy potentially affected vehicles.
Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles beginning December 3, 2021. Dealers were notified October 5, 2021. Dealers will reprogram the HPCM with updated software to enable EV only operation in the event of failsafe mode activation.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the repair is a reprogram.
Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
2014-2017 INFINITI
2014-2017 INFINITI QX60 Hybrid Powertrain Control Module Reprogram
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| INFINITI | QX60 HYBRID | 2014-2017 |
| NISSAN | MURANO HYBRID | 2015-2016 |
| NISSAN | PATHFINDER HYBRID | 2014-2015 |
17 Associated Documents
Defect Notice 573 Report
RCLRPT-21V774-1411.PDF 215.917KB
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October 4, 2021 DEFECT INFORMATION REPORT
RMISC-21V774-4979.pdf 117.077KB
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Recall Acknowledgement
RCAK-21V774-6899.pdf 820.166KB
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Manufacturer Notices(to Dealers,etc) – Nissan REVISION 1 R21B5 2014-16 Pathfinder HEV_Murano HEV HPCM Reprogram – Dealer Announcement
RCMN-21V774-7025.pdf 152.565KB
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Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Hybrid Powertrain Control Module (HPCM) Reprogram Voluntary Recall Campaign Reference:R21B4 Date: December 9, 2021
RCMN-21V774-6625.pdf 147.592KB
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Nissan November 24, 2021 DEFECT INFORMATION REPORT
RMISC-21V774-6510.pdf 117.713KB
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Manufacturer Notices(to Dealers,etc) – INFINITI R21B4 2014-17 QX60 Hybrid HPCM Reprogram – Retailer Announcement
RCMN-21V774-4639.pdf 319.807KB
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Manufacturer Notices(to Dealers,etc) – Nissan R21B5 2014-15 Pathfinder HEV 2015-16 Murano HEV HPCM Reprogram – Dealer Announcement
RCMN-21V774-5042.pdf 1036.533KB
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Recall 573 Report: November 24, 2021
RCLRPT-21V774-5314.PDF 216.046KB
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Interim Owner Notification Letter(Part 577)
RIONL-21V774-6194.pdf 72.567KB
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Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Hybrid Powertrain Control Module (HPCM) Reprogram Voluntary Recall Campaign Reference:R21B4 Date: February 23, 2022
RCMN-21V774-0967.pdf 157.332KB
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Manufacturer Notices(to Dealers,etc) – Nissan REVISION 2 R21B5 2014-16 Pathfinder HEV_Murano HEV HPCM Reprogram – Dealer Announcement
RCMN-21V774-2965.pdf 173.917KB
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Remedy Instructions and TSB
RCRIT-21V774-4154.pdf 6796.611KB
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Remedy Instructions and TSB
RCRIT-21V774-7077.pdf 6413.454KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V774-8939.pdf 340.431KB
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ISSUED Owner Notification Letter(Part 577) – Spanish
RCONL-21V774-4306.pdf 305.37KB
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Recall Quarterly Report #1, 2022-1
RCLQRT-21V774-0919.PDF 211.152KB
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Latest Recalls Documents
Reprogramming
J2534-1 Re/Programming
Tutorial for Purchasing NERS Software
Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.
This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.
Vehicle reprogramming requires the use of the following:
- Nissan validated J2534-1 device
- Nissan ECU Reprogramming Software (NERS)
- Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
- Applicable reprogram file
Nissan tested and validated the below listed devices. Nissan does not recommend the use of any other J2534-1 device not listed here.
| Manufacturer | Models |
| Actia | PassThru +XS |
| Autel | MaxiFlash Elite (with firmware v3.01) |
| Bosch | Mastertech VCI (SFP v5.11.9) |
| Dearborn Group | VSI-2534 |
| Drew Technologies/OPUS IVS | CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN |
| Hella Gutmann Solutions | Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66) |
| Texa | TEXA Navigator TXTs Series |
Click the below link to purchase NERS diagnostic software.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.
How to find the proper J-2534 Reprogramming ECU file:
In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.
When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
How to find the proper J-2534 Blank Programming ECU file:
- Obtain the blank ECU part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.
or
- Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.
Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.
- Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
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- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
SEOCONTENT-START
November 24, 2021 Mr. Jeff Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Mr. Giuseppe: We are transmitting the enclosed supplement to the Defect Information Report filed on October 26, 2021. This supplement updates section(s) 2 and 7: Vehicles Potentially Involved and Description of Corrective Action, respectively. Very truly, Derek Latta Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 DEFECT INFORMATION REPORT 1. Manufacturer: Nissan North America Inc., Canton plant Nissan North America Inc., Smyrna plant 2. Vehicles Potentially Involved: Production period of affected vehicles involved: Model Dates of Manufacture MY 2015-2016 Nissan Murano Hybrid August 22, 2014 (SOP) to July 19, 2016 (EOP) MY 2014-2015 Nissan Pathfinder Hybrid July 18, 2013 (SOP) to June 21, 2014 (EOP) MY 2014-2017 INFINITI QX60 Hybrid July 18, 2013 (SOP) to August 4, 2017 (EOP) This issue only affects models equipped with the hybrid powertrain produced at the Canton and Smyrna plants. The defect (described in Section 5 below) is unique to these models and dates of manufacture; no other Nissan or INFINITI vehicles are affected. The name, description and part number of the subject component is below: Part Name Part Description Part Number(s) Hybrid Power Control Unit Module HPCM Module 237A1 3JV9B 237A1 3JV9C HPCM Software Program Version HPCM Software Ver. Ph5.421 Ver. Ph5.801 Ver. Ph5.831 Ver. Ph5.841 The software supplier for the subject vehicles: Hitachi Astemo, Ltd. 8th Floor, Minatomirai Grand Central Tower 4-6-2 Minato Mirai Nishi-ku, Yokohama-shi, Kanagawa, 220-0012 Japan Mr. Keishiro Kihira, Product Sales Group +81 70-3985-0801 Keishiro.kihira.sk@hitachiastemo.com 3. Total Number of Vehicles Potentially Involved: Approximately 7,634 vehicles are potentially affected: Make/Model Number of Vehicles MY 2015-2016 Nissan Murano Hybrid 614 MY 2014-2015 Nissan Pathfinder Hybrid 2,845 MY 2014-2017 INFINITI QX60 Hybrid 4,175 4. Percentage of Vehicles Estimated to Actually Contain the Defect: 0.42% 1% is used here because submission within NHTSA’s safety portal will not allow a value under 1%. 5. Description of the Defect: The Hybrid Powertrain Control Module (HPCM) on certain Nissan Murano Hybrid, Pathfinder Hybrid and INFINITI QX60 Hybrid vehicles may contain software that can cause an engine stall under certain conditions. In the event of bearing damage, the HPCM detects the overheat condition and initiates failsafe mode, which cuts drive power to both the engine and electric motor. Without drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash. 6. Chronology of Principal Events: March 2021 – Nissan became aware of reports of engine stall and power shutdown in the China market involving the subject vehicles. April 2021 through July 2021 – Nissan focused its investigation on the motor and continuously variable transmission operation, in addition to the failsafe mode activation of the hybrid powertrain control module (HPCM). As part of the investigation, Nissan initiated a parts collection activity in China. The analysis revealed that the HPCM failsafe mode might potentially disable drive power to the engine and electric motor in the event of bearing damage. August 2021 to September 2021 – Nissan performed a safety assessment of the failsafe mode to evaluate the potential conditions that could result from a power shutdown of the hybrid powertrain. If both the engine and electric motor are disabled, a stall condition may occur. This failsafe mode condition also reduces power steering assist and braking assist. In addition, Nissan conducted a warranty review to determine any incidents in markets outside of China. Nissan identified thirty-five (35) claims related to the subject condition in the U.S. market. September 27, 2021 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy potentially affected vehicles. 7. Description of Corrective Action: Nissan will notify all owners of potentially affected vehicles beginning December 3, 2021. Dealers were notified October 5, 2021. Dealers will reprogram the HPCM with updated software to enable EV only operation in the event of failsafe mode activation. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the repair is a reprogram. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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FINAL – QX60 Hybrid HPCM Recall Invitation to Repair owner letter – R21B4 OWNER NOTIFICATION NHTSA Recall 21V-774 NOTIFICACIÓN PROPIETARIO Dear INFINITI QX60 Hybrid Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. INFINITI has decided that a defect which relates to motor vehicle safety exists in certain 2014-2017 Model Year INFINITI QX60 Hybrid vehicles. Our records indicate that you own or lease the INFINITI vehicle identified by the VIN on the inside of this notice. Reason for Recall Motivo del Retiro The Hybrid Powertrain Control Module (HCPM) on your INFINITI QX60 Hybrid vehicle may contain software that could cause an engine stall under certain conditions. In the event of bearing damage, the HPCM detects the overheat condition and initiates failsafe mode, which cuts drive power to both the engine and electric motor. Without drivetrain power, you may experience an engine stall while driving, increasing the risk of a crash. What INFINITI Will Do Qué Hará INFINITI Software is now available to repair your vehicle. Your INFINITI retailer will reprogram the HPCM with updated software to enable EV only operation in the event of failsafe mode activation, at no cost for labor. This free service should take less than an hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule. What You Should Do Qué Debes Hacer Please contact your INFINITI retailer in order to arrange an appointment to have your vehicle repaired as soon as possible. Please bring this notice with you when you keep your service appointment. Por favor, póngase en contacto con su concesionario INFINITI para concertar una cita para reparar su vehículo lo antes posible. Se requiere que traigas esta notificación el día de tu cita. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=R21B4. Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=R21B4. If the retailer fails to, or is unable to make the necessary repairs free of charge, you may contact the INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200. Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos FINAL – QX60 Hybrid HPCM Recall Invitation to Repair owner letter – R21B4 del Consumidor a: INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-662-6200. If you have previously paid for repairs related to this issue, you may be eligible for reimbursement of the related expenses. For questions or more information please visit https://www.infinitiassist.com/. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any inconvenience this may cause you. Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
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