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Technical Bulletin
RECALL CAMPAIGN BULLETIN
| Classification: | Reference: | Date: |
| WT20-002 | NTB20-078a | December 16, 2020 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2020 ALTIMA; CONTINENTAL PROCONTACT TX TIRE INSPECTION
| CAMPAIGN ID #: | PC764 |
| APPLIED VEHICLES: | 2020 Altima (L34) – S Grade |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary safety recall campaign, on certain specific model year 2020 S Grade Altima’s with Continental ProContact TX tires, size 215/60R16 H, to inspect all four tires and, if necessary, replace the tires that match the inspection result criteria. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC764 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
- Locate and identify the DOT Week Code of each tire (Figure 1 and Figure 2).
- If the DOT Week Code is 3320, proceed to step 2.
- If the DOT Week Code is not 3320, the inspection result is OK and the vehicle may be released.
- Locate and identify the tire mold ID of each tire (Figure 3 and Figure 4).
NOTE: Some tire mold numbers have a “S-“ and some mold numbers do not. Tire mold numbers without an “S-“ will show the number 228723 (Figure 5).
- If the tire mold ID is S-419149 and the DOT Week Code is 3320, proceed to step 3 on page 3.
- If the tire mold ID is not S-419149, the inspection result is OK and the vehicle may be released.
- Replace each tire that has DOT Week Code 3320 and Mold ID S-419149 on the side of it.
- For tire replacement, refer to the Electronic Service Manual, section SUSPENSION > ROAD WHEELS & TIRES > REMOVAL AND INSTALLATION > WHEEL AND TIRE.
- Wheel nut torque: 113 Nꞏm (12 kg-m, 83 ft-lb.)
- Using a 1/2” drill bit, drill two holes through the sidewall of the removed tire(s) and dispose of the tire(s) per local regulations.
- Return the removed tire(s) using the shipping forms on pages 5 and 6.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QUANTITY |
| Replacement Tire (1) | OETIR-03035 | As needed |
(1) Order this item through the Nissan Maintenance Advantage program: Phone 877-NIS-NMA1 (877-647-6621). Website order via link on the dealer portal; www.NNAnet.com and click on the “Maintenance Advantage-Tire/Battery/Chemical” link.
NOTE:
- Return all tires to Nissan North America Inc. using (only) YRC shipping documents found on pages 5 and 6.
- Label each individual tire with a shipping label containing the information below.
-
- VIN #
-
- Part #
-
- Dealer Code
-
- RO Date
- Return all tires within ten (10) calendar days of claim payment.
- For questions, use the contact information below.
-
- Email Address: nnawarrantypartsreturn@nissan-usa.com
EXPENSE CODE
| EXPENSE CODE * | DESCRIPTION | MAX AMOUNT |
| 812 | Replacement Tire | $800.00 |
*Use this expense code for tire(s) reimbursement. DO NOT claim the Dealer Tire part number on the claim. This expense code should only be used when the replacement tire(s) is replaced.
NOTE: MAX AMOUNT includes local and state tax as well as disposal fees.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| PC764 | Inspect Four (4) Tires | PC7640 | 0.2 |
| Inspect Four (4) Tires and Replace One (1) Tire | PC7641 | 0.7 | |
| Inspect Four (4) Tires and Replace Two (2) Tires | PC7642 | 1.0 | |
| Inspect Four (4) Tires and Replace Three (3) Tires | PC7643 | 1.3 | |
| Inspect Four (4) Tires and Replace Four (4) Tires | PC7644 | 1.6 |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| November 5, 2020 | NTB20-078 | Original bulletin published |
| December 16, 2020 | NTB20-078a | SERVICE PROCEDURE revised. PARTS INFORMATION updated. YRC shipping documents added. |
Remedy Instructions and TSB
NTB20-078a
December 16, 2020
RCRIT-20V685-7845.pdf 1605.88KB
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Remedy Instructions and TSB
NTB20-078
November 5, 2020
RCRIT-20V685-7293.pdf 617.387KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V685&docType=RCL
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- Item Package Dimension: 25.49999997399L x 25.49999997399W x 8.99999999082H inches
- Item Package Weight - 21.6493941284 Pounds
- Item Package Quantity - 1
- Product Type - VEHICLE TIRE
- Treadlife: N/A
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- Load Range SL, 4-Ply Rated, 4-PR
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- Load Range SL, 4-Ply Rated, 4-PR
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