| Classification: | Reference: | Date: |
| ST21-003 | NTB21-052 | June 17, 2021 |
VOLUNTARY SAFETY RECALL CAMPAIGN 2020-2021 SENTRA; INNER TIE ROD
| CAMPAIGN ID #: | PM985 |
| APPLIED VEHICLES: | 2020-2021 Sentra (B18) |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan
is conducting this voluntary safety recall campaign, on certain specific model year 2020-2021 Sentra vehicles, to inspect and, if necessary, replace the inner tie rods. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PM985 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
- Place the vehicle on a lift and raise to a suitable height.
- Locate the LH and RH inner sockets (inner tie rods).
- Inspect each inner tie rod for a bent condition by placing a straight edge on each inner tie rod (Figure 2 and Figure 3).
NOTE: The inner tie rod in Figure 3 has an exaggerated bend. Inner tie rod(s) that are found to be bent may not be as extreme. Inner tie rod(s) found with any bent condition should be considered NG.
- If an inner tie rod is NG, proceed to step 4 for inner tie rod replacement.
- If an inner tie rod is OK, inspection is complete and no further action is required.
-
- Lower the vehicle and return to the customer.
-
- Review the CLAIMS INFORMATION on page 4 and submit a warranty claim.
- Replace the NG inner tie rod(s).
- For inner tie rod replacement, refer to the ESM section below.
-
- STEERING > STEERING SYSTEM > REMOVAL AND INSTALLATION > STEERING GEAR AND LINKAGE > Removal and Installation – Inner socket
- Perform a 4-wheel alignment.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QUANTITY |
| Socket Kit – Tie Rod, Inner | D8521-6LB0A | 2 As Needed |
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| PM985 | Inspect Both Inner Tie Rods (OK Condition) | PM9850 | 0.2 |
| Inspect and Replace One Inner Tie Rod | PM9851 | 1.8
(1) | |
| Inspect and Replace Both Inner Tie Rods | PM9852 | 2.2
(1) |
(1) Labor operation time includes a 4-wheel alignment.
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| June 17, 2021 | NTB21-052 | Original bulletin published |
Remedy Instructions and TSB
RCRIT-21V461-8007.pdf 367.153KB
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