PC853 – Third Row Outboard Headrests – 2022 Nissan Pathfinder

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NISSAN ~ SAFETY RECALL CAMPAIGN BULLETIN Third Row Outboard Headrests Voluntary Recall Campaign Reference: PC853 Date: January 7, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers UPDATE January 7, 2022 Please discard earlier versions of this bulletin. The announcement from November 12, 2021 has been revised to include the following: The parts restriction will be removed and dealers can order parts, as needed, via normal ordering process beginning January 14, 2022. Parts on order in DBS will be fulfilled. IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. Affected Models/Years: 2022 Pathfinder (R53) ***** Campaign Summary***** Affected Population: 4,320 Dealer Inventory: 43 SERVICE COMM Activation date: November 12, 2021 Stop Sale In Effect Nissan is committed to the safety and security of our customers and their passengers. Nissan has updated the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that review of additional delivery and production records for Pathfinder vehicles at the Smyrna, TN plant has allowed Nissan to more accurately identify vehicles affected by the issues subject to campaign PC844. The specific MY22 Nissan Pathfinder vehicles subject to this campaign have been removed from PC844 activity and are being relaunched under this new campaign ID: PC853 to replace the driver (LH) side and passenger (RH) side third row outboard seat headrests. Due to a supplier assembly issue, there is a potential misalignment of certain internal components of the outboard third-row seat headrests, which may cause the customer to notice abnormal movement due to over travel of the headrest As a result, the third-row outboard headrests may not perform as intended during an accident, and could potentially increase the risk of injury. Under these conditions, the third row headrests are non-compliant with 54.2.6 and 54.2.7, respectively of FMVSS 202a; Head Restraints. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. CAMPAIGN ID: PC853 REVISION 1 | 1.   o 2. 3.  ***** What Dealers Should Do***** Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history- Open Campaign I.D. PC853 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts may be ordered via normal ordering process beginning January 14, 2022. Part Description Color** Qty Number* 86480-6T A0A HEAD REST-3RD SEAT Base+SV (Outboard) G 86480-6TA0B HEAD REST-3RD SEAT Base+SV (Outboard) K 86480-6TA1A HEAD REST-3RD SEAT SL (Outboard) G 86480-6TA1B HEAD REST-3RD SEAT SL (Outboard) K 86480-6TA2A HEAD REST-3RD SEAT Platinum (Outboard) G 86480-6TA2B HEAD REST-3RD SEAT Platinum (Outboard) K 86480-6TA2C HEAD REST-3RD SEAT Platinum (Outboard) C *Part numbers are subject to change. Dealers should use the VIN in EPC to determine the correct part number. **C = Chestnut, G = Charcoal, K= Light gray NOTE: Dealers should use a suitable cutting tool to disable the original removed headrest prior to discarding it NTB21-104 2 Nissan began notifying all owners of potentially affected vehicles November 2021, via U.S. Mail. ***** Dealer Responsibility***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. CAMPAIGN ID: PC853 REVISION 1 | NISSAN NORTH AMERICA, INC. Aftersales DIVISION Frequently Asked Questions {FAQ): Q. Is this a Stop Sale? A. Yes. Q. Is this a recall? A. Yes, this is an update to a previously announced recall (PC844/NHTSA Recall ID 21V742) Q. What is the reason for this recall? A. Due to a supplier assembly issue, there is a potential misalignment of certain internal components of the third-row outboard seat headrests, which may cause the customer to notice abnormal movement due to over travel of the headrest Q. What is the possible effect of the condition? A. If these conditions are present in the vehicle’s third row outboard seat headrests, the third row outboard seat headrests may not perform as intended during an accident, and could potentially increase the risk of injury. Q. What will be the corrective action for this voluntary recall campaign? A. Nissan dealers will replace the driver (LH) side and passenger (RH) side third row outboard seat headrests. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, should take less than one (1) hour to complete. However, your Nissan dealer may require the vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan began notifying all owners of potentially affected vehicles November 2021, via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, CAMPAIGN ID: PC853 REVISION 1 | which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A No. Q. Are parts readily available? A Yes. Parts may be ordered via normal ordering process beginning January 14, 2022. Q. Is there any charge for the repair? A No. The remedy will be performed for the customer free of charge for parts and labor. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A Please consult your dealer for alternate transportation availability while your vehicle is being serviced Rental is available upon customer request, while parts are on order. Rental Expense Contact the Warranty claims call center 7-800-258-7008 Option 7, if additional expense is required Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from May 3, 2027 to July 23, 2021 at the Smyrna, TN plant are affected CAMPAIGN ID: PC853 REVISION 1 | Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: November 12, 2021 Voluntary Recall Campaign January 7, 2022 REVISION 1 Update to remove parts restriction CAMPAIGN ID: PC853 REVISION 1

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