“This site contains affiliate links for which OEMDTC may be compensated” |
Classification: | Reference: | Date: |
AN22-025 | NTB22-090A | December 8, 2022 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2021-2022 ROGUE; INFOTAINMENT SYSTEM REPROGRAM
CAMPAIGN ID #: R22C1 and PC925
APPLIED VEHICLES: 2021-2022 Rogue (T33)
APPLIED GRADES: SL, SV And Platinum
INTRODUCTION
Nissan is conducting this voluntary safety recall campaign on certain specific model year 2022 Rogue SL, SV and Platinum vehicles to reprogram the Infotainment system. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification numbers R22C1 and PC925 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
REQUIRED SPECIAL TOOL
- One of the special tool USB drive J-52727-1 (new tool number NI-52727-1) has been previously shipped to each dealer and should already be available (Figure 7).
- Do not use any other USB drive to perform the procedure in this bulletin.
- Additional USB drives may be purchased from Tech•Mate: www.techmatetools.com or 1-833-397-3493.
- The update-software only needs to be downloaded once and can then be used continuously on multiple APPLIED VEHICLES.
- The update-software must be the only file on the USB drive.
R22B8, R22C1, PC923, PC925 – In Vehicle Infotainment (IVI) System Reprogram – 2022 Titan, Titan XD, Frontier, & 2021-2022 Rogue
Remedy Instructions and TSB
RCRIT-22V772-3592.pdf 2261.678KB
Remedy Instructions and TSB
RCRIT-22V772-1902.pdf 1145.79KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V772&docType=RCL
Reprogramming
J2534-1 Re/Programming
Tutorial for Purchasing NERS Software
Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.
This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.
Vehicle reprogramming requires the use of the following:
- Nissan validated J2534-1 device
- Nissan ECU Reprogramming Software (NERS)
- Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
- Applicable reprogram file
Nissan tested and validated the below listed devices. Nissan does not recommend the use of any other J2534-1 device not listed here.
Manufacturer | Models |
Actia | PassThru +XS |
Autel | MaxiFlash Elite (with firmware v3.01) |
Bosch | Mastertech VCI (SFP v5.11.9) |
Dearborn Group | VSI-2534 |
Drew Technologies/OPUS IVS | CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN |
Hella Gutmann Solutions | Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66) |
Texa | TEXA Navigator TXTs Series |
Click the below link to purchase NERS diagnostic software.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.
How to find the proper J-2534 Reprogramming ECU file:
In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.
When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
How to find the proper J-2534 Blank Programming ECU file:
- Obtain the blank ECU part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.
or
- Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.
Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.
- Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Application:Support most all of J2534 compatible software, most all of for software, ECU reprogramming in J2534 mode with programming voltage, supply software for diagnosing J1979 compatible vehicles.
- Material:VNCI (Vehicle network communication interface) is a device that works between diagnostic software and vehicle. It is compatible with J2534 Passthru and for .
- Advantage:Support J2534 and for mode in one device, and has automatic switch mode, more speedup, faster communication and reprogramming.VNCI J2534 for Nano protocol configuration include, for ISO15765, for ISO9141, for ISO14230, for J1850 PWM( supports IFR and 2X speed modes), for J1850 VPW (supports 4x speed mode).
- Easy to install:More stability, never let you down while reprogramming, portable and convenient, small package and easy to carry.
- Best Experience :We strive to provide you with the best quality products and the best customer experience.We try our best to meet your requirements.Please check the product information carefuly berore buying to aviod making mistakes.
- 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V+, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 150+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 2.4 & 5GHz WiFi connection.
- 🚜[J2534 Reprogramming With FREE SMARTBOX 3.0】Save more than $2000, LAUNCH X431 PRO5 support J2534/DOIP/CANFD/HD protocols (Needn’t buy HDIII Module,Manufacture software and non-16pin adaptors need to be purchased separately.) Download OEM software from the manufacturer’s server to 1) program data to blank/used ECUs; 2) Reflash ECUs with data loss; 3)Upgrade ECU software version. As a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
- 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
- 👍【2024 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Classification: Reference: Date: AN22-025 NTB22-090 October 13, 2022 Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/11 VOLUNTARY SAFETY RECALL CAMPAIGN 2021-2022 ROGUE; INFOTAINMENT SYSTEM REPROGRAM CAMPAIGN ID #: R22C1 and PC925 APPLIED VEHICLES: 2021-2022 Rogue (T33) APPLIED GRADES: SL, SV And Platinum Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary safety recall campaign on certain specific model year 2022 Rogue SL, SV and Platinum vehicles to reprogram the Infotainment system. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification numbers R22C1 and PC925 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed. 2/11 NTB22-090 REQUIRED SPECIAL TOOL One of the special tool USB drive J-52727-1 (new tool number NI-52727-1) has been previously shipped to each dealer and should already be available (Figure 1). Do not use any other USB drive to perform the procedure in this bulletin. Additional USB drives may be purchased from Tech•Mate: www.techmatetools.com or 1-833-397-3493. HINT: o The update-software only needs to be downloaded once and can then be used continuously on multiple APPLIED VEHICLES. o The update-software must be the only file on the USB drive. Figure 1 3/11 NTB22-090 SERVICE PROCEDURE Update the AV Control Unit IMPORTANT: Before starting, make sure: ASIST is connected to the internet. ASIST has been synchronized (updated) to the current date. 1. Insert special tool USB drive into the CONSULT PC. If the infotainment software has already been downloaded onto special tool USB drive from a prior service procedure, skip to step 10 on page 7. HINT: o Special tool USB drive is the only USB drive approved for use with this procedure. o The update-software is estimated to take 4 hours to download to the USB drive. o The update-software must be the only file on the USB drive. 2. Open ASIST. 3. Select Specialty Tools, and then select Infotainment Software Updates. Figure 2 Specialty Tools Infotainment Software Updates 4/11 NTB22-090 4. Use the drop-down menu and select the location of the USB drive that was inserted in step 1 on page 3. Figure 3 5. Select the Infotainment Update-Software related to the model on the Repair Order (refer to Table A below). Table A Model Infotainment Update-Software Rogue (T33) IVI4620_Campaign D:\ IVI001 Check box USB drive location Version: Drop-down menu Infotainment update-software IVI4620_Campaign 5/11 NTB22-090 6. Select Download (Figure 3 on page 4), and then wait for the download to complete. HINT: o The update-software is estimated to take 4 hours to download to the USB drive. o If, while attempting to download the software to the CONSULT PC, you receive the message shown in Figure 4: a. First attempt to clear space on the CONSULT PC hard drive. b. If space cannot be cleared and a second CONSULT PC is available with space, use it and start over from step 1 on page 3. Figure 4 7. Select OK. Figure 5 6/11 NTB22-090 8. Once the transfer is complete, safely remove the USB drive from the CONSULT PC. a. From the PC toolbar, select the Safely Remove Hardware icon. o The icon is on the toolbar, or can be found after selecting the arrow. b. Select the USB drive to be removed, and then remove the USB drive from the CONSULT PC. Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the infotainment update-software. o If you are not familiar with the process of safe USB drive removal, ask for assistance at your dealer. Figure 6 Safely Remove Hardware icon USB Drive (E:) Arrow on toolbar 7/11 NTB22-090 9. Close all ASIST Infotainment Software Update screens. To avoid the risk of death or serious personal injury when updating software, park the vehicle in a secure, safe, well ventilated location that is open to the air and apply the parking brake. 10. Start the engine, and then wait 60 seconds for the system to load. HINT: The engine needs to idle for the duration of the update to retain battery charge. 11. Insert the USB drive with the infotainment update-software into the vehicle’s USB media port (Figure 7). Do not remove the USB drive during the update to the vehicle until instructed to. HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol. Do not insert the USB drive into a charging port. If used, the update-software and/or USB drive may become damaged. Only insert the USB drive in a USB media port. Figure 7 Figure 8 DO NOT USE USB ports with a “lightning bolt” USB media port symbol 8/11 NTB22-090 Figure 9 Figure 10 13. Wait for the update to complete. Follow the on-screen instructions while waiting. HINT: The update may take 15-25 minutes. Figure 11 12. Wait approximately 10-30 seconds for the screen in Figure 9 to appear. The screen in Figure 10 may briefly appear. Do not remove the USB drive. The audio system will detect the USB drive and continue the update. xxxxxxx 9/11 NTB22-090 14. Once the update is complete (Figure 12), remove the USB drive; the system will reboot (restart). HINT: The system will not reboot until the USB drive is removed. Figure 12 Steps 15-24 must be completed. If they are not completed, the update may become corrupted. Figure 13 15. Allow the reboot to complete (approximately 30 seconds). The Nissan logo will be displayed during the reboot. 16. Turn the ignition OFF. 10/11 NTB22-090 The steps below will fully reboot the infotainment system twice. 17. Open and close the driver door, and then ensure that all doors are closed. 18. Lock the doors. 19. Wait 5 minutes. Ensure that all doors remain closed during the 5-minute wait period. If a door is opened during the 5-minute wait period, the update may not complete and the AV Control Unit may become inoperable. 20. Unlock the doors. HINT: The engine does not need to be running for the next steps. 21. Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 13 on page 9). If the Nissan logo does not appear (this might take up to 30 seconds), start over from step 16 on page 9. Figure 14 24. Repeat steps 17-23 one more time (for a total of two times) to complete the update. 22. After the Nissan logo appears, wait about 1 minute. The MENU (Home) screen in Figure 14 will be displayed. 23. Turn the ignition OFF. 11/11 NTB22-090 CLAIMS INFORMATION Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT R22C1 Perform USB Software Update R22C10 0.3 OR Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT PC925 Perform USB Software Update PC9250 0.3 AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION October 13, 2022 NTB22-090 Original bulletin published
**************************************************************************************************************
Classification: Reference: Date: AN22-025A NTB22-090A December 8, 2022 Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/15 VOLUNTARY SAFETY RECALL CAMPAIGN 2021-2022 ROGUE; INFOTAINMENT SYSTEM REPROGRAM CAMPAIGN ID #: R22C1 and PC925 APPLIED VEHICLES: 2021-2022 Rogue (T33) APPLIED GRADES: SL, SV And Platinum Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary safety recall campaign on certain specific model year 2021-2022 Rogue SL, SV and Platinum vehicles to reprogram the Infotainment system. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification numbers R22C1 and PC925 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. 2/15 NTB22-090A UPDATE PROCEDURE Check AV Control Unit Version To avoid the risk of death or serious personal injury when updating software, park the vehicle in a secure, safe, well ventilated location that is open to the air and apply the parking brake. 1. Start the Engine and wait for the Infotainment system to load. Fully depress the brake pedal and press the “START ENGINE STOP” button. HINT: The engine needs to idle for the duration of the update to retain battery charge. IMPORTANT: If at any time during the following procedure the pop-up screen shown in Figure 1 APPEARS, then: o Select “Yes” and the Over-The-Air (OTA) download can be completed using screen prompts. o In this case, the UPDATE PROCEDURE is complete, no further action is required. o Go to CLAIMS INFORMATION to submit a claim for the completion of the OTA download. If the Over-The-Air (OTA) pop-up screen in Figure 1 DOES NOT APPEAR, then : o Continue to step 2 on page 3 to put the AV Control Unit into System Diagnostic Menu. Figure 1 3/15 NTB22-090A 2. Put the AV Control Unit into System Diagnostic Menu. Push the MENU button while turning the Tune/Scroll button at least three (3) clicks counter clockwise, then three (3) clicks clockwise, then three (3) clicks counter clockwise. Figure 2 3. Select Confirmation/Adjustment on the System Diagnostic Menu. Figure 3 4/15 NTB22-090A 4. Select down arrow on the bottom right corner of the screen to move to the next screen. Figure 4 5. Select Version Information. Figure 5 5/15 NTB22-090A 6. Write down the first four digits of Overall SW version on the Repair Order. Figure 6 7. Compare the first four digits of Overall SW version that was written on the Repair Order to the options listed in Overall SW Version column listed in Table A. Table A Model Overall SW Version Rogue (T33) 4620, 4621 Does the Overall SW version that was written on the Repair Order match one that is listed in Table A? o YES – The OTA reprogram has already completed. No further repair is needed. Go to CLAIMS INFORMATION on the last page to submit a claim for the completion of the OTA reprogram. o NO – Continue to step 8 on page 7 to update the AV Control Unit using USB drive J-52727-1 and a CONSULT PC. 6/15 NTB22-090A REQUIRED SPECIAL TOOL One of the special tool USB drive J-52727-1 (new tool number NI-52727-1) has been previously shipped to each dealer and should already be available (Figure 7). Do not use any other USB drive to perform the procedure in this bulletin. Additional USB drives may be purchased from Tech•Mate: www.techmatetools.com or 1-833-397-3493. The update-software only needs to be downloaded once and can then be used continuously on multiple APPLIED VEHICLES. The update-software must be the only file on the USB drive. Figure 7 7/15 NTB22-090A SERVICE PROCEDURE Update the AV Control Unit IMPORTANT: Before starting, make sure: ASIST is connected to the internet. ASIST has been synchronized (updated) to the current date. 8. Insert special tool USB drive into the CONSULT PC. If the infotainment software has already been downloaded onto special tool USB drive from a prior service procedure, skip to step 17 on page 11. HINT: o Special tool USB drive is the only USB drive approved for use with this procedure. o The update-software is estimated to take 4 hours to download to the USB drive. o The update-software must be the only file on the USB drive. 9. Open ASIST. 10. Select Specialty Tools, and then select Infotainment Software Updates. Figure 8 Specialty Tools Infotainment Software Updates 8/15 NTB22-090A 11. Use the drop-down menu and select the location of the USB drive that was inserted in step 8 on page 7. Figure 9 12. Select the Infotainment Update-Software related to the model on the Repair Order (refer to Table B below). Table B Model Infotainment Update-Software Rogue (T33) IVI4620_Campaign D:\ IVI001 Check box USB drive location Version: Drop-down menu Infotainment update-software IVI4620_Campaign 9/15 NTB22-090A 13. Select Download (Figure 9 on page 8), and then wait for the download to complete. HINT: o The update-software is estimated to take 4 hours to download to the USB drive. o If, while attempting to download the software to the CONSULT PC, you receive the message shown in Figure 10: a. First attempt to clear space on the CONSULT PC hard drive. b. If space cannot be cleared and a second CONSULT PC is available with space, use it and start over from step 8 on page 7. Figure 10 14. Select OK. Figure 11 10/15 NTB22-090A 15. Once the transfer is complete, safely remove the USB drive from the CONSULT PC. a. From the PC toolbar, select the Safely Remove Hardware icon. o The icon is on the toolbar, or can be found after selecting the arrow. b. Select the USB drive to be removed, and then remove the USB drive from the CONSULT PC. Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the infotainment update-software. o If you are not familiar with the process of safe USB drive removal, ask for assistance at your dealer. Figure 12 Safely Remove Hardware icon USB Drive (E:) Arrow on toolbar 11/15 NTB22-090A 16. Close all ASIST Infotainment Software Update screens. To avoid the risk of death or serious personal injury when updating software, park the vehicle in a secure, safe, well ventilated location that is open to the air and apply the parking brake. 17. Start the engine, and then wait 60 seconds for the system to load. HINT: The engine needs to idle for the duration of the update to retain battery charge. 18. Insert the USB drive with the infotainment update-software into the vehicle’s USB media port (Figure 13). Do not remove the USB drive during the update to the vehicle until instructed to. HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol. Do not insert the USB drive into a charging port. If used, the update-software and/or USB drive may become damaged. Only insert the USB drive in a USB media port. Figure 13 Figure 14 DO NOT USE USB ports with a “lightning bolt” USB media port symbol 12/15 NTB22-090A Figure 15 Figure 16 20. Wait for the update to complete. Follow the on-screen instructions while waiting. HINT: The update may take 15-25 minutes. Figure 17 19. Wait approximately 10-30 seconds for the screen in Figure 15 to appear. The screen in Figure 16 may briefly appear. Do not remove the USB drive. The audio system will detect the USB drive and continue the update. xxxxxxx 13/15 NTB22-090A 21. Once the update is complete (Figure 18), remove the USB drive; the system will reboot (restart). HINT: The system will not reboot until the USB drive is removed. Figure 18 Steps 22-31 must be completed. If they are not completed, the update may become corrupted. Figure 19 22. Allow the reboot to complete (approximately 30 seconds). The Nissan logo will be displayed during the reboot. 23. Turn the ignition OFF. 14/15 NTB22-090A The steps below will fully reboot the infotainment system twice. 24. Open and close the driver door, and then ensure that all doors are closed. 25. Lock the doors. 26. Wait 5 minutes. Ensure that all doors remain closed during the 5-minute wait period. If a door is opened during the 5-minute wait period, the update may not complete and the AV Control Unit may become inoperable. 27. Unlock the doors. HINT: The engine does not need to be running for the next steps. 28. Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 19 on page 13). If the Nissan logo does not appear (this might take up to 30 seconds), start over from step 23 on page 13. Figure 20 31. Repeat steps 24-30 one more time (for a total of two times) to complete the update. 29. After the Nissan logo appears, wait about 1 minute. The MENU (Home) screen in Figure 20 will be displayed. 30. Turn the ignition OFF. 15/15 NTB22-090A CLAIMS INFORMATION Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT R22C1 (1) Perform USB Software Update R22C10 0.3 No Software Update Required OR Perform OTA Software Update R22C11 0.2 (1) The 11th character of the VIN will be “W”. OR Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT PC925 (1) Perform USB Software Update PC9250 0.3 No Software Update Required OR Perform OTA Software Update PC9251 0.2 (1) The 11th character of the VIN will be “C”. AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION October 13, 2022 NTB22-090 Original bulletin published December 8, 2022 NTB22-090A Added pages 2-5 for OTA update
SEOCONTENT-END