Classification: | Reference: | Date: |
AN22-025 | NTB22-090 | October 13, 2022 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2021-2022 ROGUE; INFOTAINMENT SYSTEM REPROGRAM
CAMPAIGN ID #: R22C1 and PC925
APPLIED VEHICLES: 2021-2022 Rogue (T33)
APPLIED GRADES: SL, SV And Platinum
INTRODUCTION
Nissan is conducting this voluntary safety recall campaign on certain specific model year 2022 Rogue SL, SV and Platinum vehicles to reprogram the Infotainment system. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification numbers R22C1 and PC925 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
REQUIRED SPECIAL TOOL
- One of the special tool USB drive J-52727-1 (new tool number NI-52727-1) has been previously shipped to each dealer and should already be available (Figure 1).
- Do not use any other USB drive to perform the procedure in this bulletin.
- Additional USB drives may be purchased from Tech•Mate:
www.techmatetools.com or 1-833-397-3493.
HINT:
- The update-software only needs to be downloaded once and can then be used continuously on multiple APPLIED VEHICLES.
- The update-software must be the only file on the USB drive.
R22B8, R22C1, PC923, PC925 – In Vehicle Infotainment (IVI) System Reprogram – 2022 Titan, Titan XD, Frontier, & 2021-2022 Rogue
Remedy Instructions and TSB
RCRIT-22V772-1902.pdf 1145.79KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V772&docType=RCL
J2534-1 Re/Programming
Tutorial for Purchasing NERS Software
Nissan ECU Reprogramming Software (NERS) is Nissan and Infiniti’s J2534-1 compliant reprogramming and VIN writing software. This software supports reprogrammable Engine and Transmission control unit ECUs from 1999 to current model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For information on purchasing a Nissan or Infiniti diagnostic tool, please go to www.nissantechmate.com.
- Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.
Vehicle reprogramming requires the use of the following:
- Nissan validated J2534-1 device
- Personal computer running Windows XP (SP2 or later) or Windows 7 64Bit
- Applicable reprogram file
Nissan tested and validated the below listed devices. Nissan does not recommend the use of any other J2534-1 device or firmware that is not listed here.
Device Manufacturer | Product | Win-XP 32bit | Win-7 64bit |
Actia | PassThru +XS | Firmware: 207f or later DLL: API Version: 04.04 |
TBD |
Hella Gutmann Solutions | Mega Macs 42 SE (DT VCI) | FW Version: 1.2.4 DLL Version: 1.10 API Version: 04.04 |
TBD |
Mega Macs 66 (DT66) | |||
Drew Technologies | CarDAQ Plus | Firmware: 01.09.36 DLL: 01.09.36 API version: 04.04 |
TBD |
CarDAQ M | Firmware: 01.01.00 DLL: 01.01.00 API Version: 04.04 |
TBD | |
Mongoose ISO/CAN | Firmware:1.2.2 or later DLL: API Version: 04.04 |
TBD | |
Dearborn Group | VSI-2534 | Firmware: 1.112.203.03 DLL: API Version: 04.04 |
TBD |
Bosch | Mastertech VCI (SFP v5.11.9) | Firmware: 12.2.7 DLL: API Version: 04.04 |
TBD |
Texa | TEXA Navigator TXTs Series | Firmware ver 1.0.0.0 | Yes |
Nissan ECU Reprogramming Software (NERS) is Nissan and Infiniti’s J2534-1 compliant reprogramming and VIN writing software. This software supports reprogrammable Engine and Transmission control unit ECUs from 1999 to current model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For information on purchasing a Nissan or Infiniti diagnostic tool, please go to www.nissantechmate.com.
Vehicle reprogramming requires the use of the following:
- Nissan validated J2534-1 device
- Personal computer running Windows XP (SP2 or later) or Windows 7 64Bit
- Applicable reprogram file
Programming Blank ECU Service Parts-(requires Version 3.0.0 or higher)
September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.
To identify the part number needed for reprogramming, you have two options:
- Retrieve the part number from the existing ECU, then purchase the programming packet for the part number.
- Obtain the programmed part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the program file (after-programming part number) to be used. The last 5 characters of the program file part number and the after-programming part number will be the same.
- Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.
- 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V+, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 150+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 2.4 & 5GHz WiFi connection.
- 🚜[J2534 Reprogramming With FREE SMARTBOX 3.0】Save more than $2000, LAUNCH X431 PRO5 support J2534/DOIP/CANFD/HD protocols (Needn’t buy HDIII Module,Manufacture software and non-16pin adaptors need to be purchased separately.) Download OEM software from the manufacturer’s server to 1) program data to blank/used ECUs; 2) Reflash ECUs with data loss; 3)Upgrade ECU software version. As a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
- 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
- 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
- 👍【2023 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
- 🔥🔥🔥【2023 TOP-ENHANCED HARDWARES MAKING MS908S PRO II THE CHAMPION】Autel has upgraded the MS908S Pro to MS908S PRO II with 2023 Enhanced Hardwares & Newest Functions, making it FASTER and SMARTER! Upgraded of Autel MS908S Pro/ MaxiCOM MK908P/ Elite, MS908S PRO II is most wanted with level-up performance: 🏆User-friendly Android 10 🏆5X faster Octa-core processor 🏆16M Camera 🏆Enhanced 2048*1536 display 🏆4G+128GB for fast running & data storage 🏆5G&2.4 GHz Dual WiFi for efficient updatings.
- 👍【AMAZING! 2023 NEWLY ADDED FUNCTIONS】Autel armed $300+ valued new functions to 2023 MaxiSYS MS908S PRO II with the same cost as before! Including: ✅Enhanced ECU Programming for BENZ & BMW. ✅10+ High-end Functions ✅Advanced ECU Codings ✅36+ Hot Services ✅Full Bidirectional ✅👉🏆Diagnostics for Tesla & McLaren cars 👉🏆VIN/ License SCAN 👉🏆WIFI Print 👉🏆D-PDU/RP1210 ✅ BT506/ MP408/ MV108 supports ✅FCA & RENAULT SGW. ✅NO IP-Restrict, English ONLY 😎👊Autel always pursues HIGH PRODUCTS for you!
- 👍【ONE-STOP ECU PROGRAMMING FOR BENZ/ BMW & J2534 DEVICE EXTENDED PROGRAMMING ABILITY FOR MULTI-CARS】Coming with J2534 device, Autel MS908S Pro II is competent for ECU programming/ ECU Online coding/ adaption for BENZ/ BMW cars. It can program blank ECU, adapt existed ECU, match components, reflash second-hand ECU, unlock hidden functions, etc.👍👉J2534 device ALONE can also work with P-C OE-softwares to program other cars, like Ford, GM, Honda, etc. 🚦📢👉OE-softwares need to BUY from car webs.
- 👍【ADVANCED ECU CODING, CUSTOMIZE YOUR CARS】Automotive diagnostic scan tool MS908S Pro II features Advanced ECU Coding, so you can use it to customize your cars as needed by disabling some unneeded OEM settings (like auto start-stop, chimes, etc), or activating the hidden features pre-programmed to car computer to get high-end functions (like US-style daytime light, auto door look at a particular speed, etc).👉Compatible with BENZ, BWM, VW, Audi, Skoda, etc.
- 👍【36+ MAINTENANCE SERVICES & VAG GUIDED FUNCTIONS】Same as Autel MSUltra/ MS919/ MS909/ Elite II, Autel MaxiSYS MS908S PRO II features 36+ services for 10,000+ vehicles, such as crankshaft relearn, Oil Reset, EPB, SAS, A/F Setting, Throttle, Suspension, Headlamp, IMMO (basic), Injector Coding, Power Balance, BMS Reset, Brake Bleed, etc. 🚦📢👉Guided Functions provides step-by-step guidances to complete complex service operations for VAG cars, like: Bently, VW, Audi, Skoda, Seat, etc.
- As a multi-protocol Pass-Thru vehicle interface, MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro, MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer.★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, Please contact us.
- Wireless with advanced networking functions:Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable.Rugged design capable of withstanding harsh environments *Internet updateable.
- Fully compatible with both SAE J2534-1 and J2534-2 gram standards *Performs the standard PassThru J2534 functionality *Compatible with for Toyota Techstream, for Volvo VIDA, for Honda HDS, for Jaguar-Land Rover IDS and for BMW 3G for OEM diagnostics,Fast performance ensures quickly gram even the newest controllers.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current Toyota / Lexus / Scion Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- All in one kit. Everything you need to reprogram vehicles in your shop. Includes OEM software and we do the programming for you.
- Stop sending vehicles to the dealer or calling a mobile technician. We do the programming for you.
- Includes hardware, OEM software, voltage maintainer and access to our team of remote experts so vehicles can be reprogrammed in your shop hassle‑free.
- Call to schedule your programming session, plug it in, and we do the rest!
- Currently covers BMW, Chrysler, Ford, GM, Toyota, Honda, Hyundai / Kia, Mercedes and Nissan.
- Featured with a brand-new upgrade system, X-431 PRO5 is newly designed for All Makes, All Models, and Full system diagnosis and assists the technician to make the vehicle diagnosis and repair easier at all skill levels.
- [J2534 ECU Reprogramming Tool, No IP Limitation]: LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 V+, PROS V1.0, PAD3. With the SmartBox3.0 can download the OEM software from the manufacturer’s server for free.
- [3 IN-1 FREE J2534 ECU Programming Device: LAUNCH X431 PRO5 support all new J2534/DOIP/CANFD protocols to access data and OE programming downloads for most Car; Support DC9-36V for HD Vehicle ( No NEED buy HD Module, SAVING $900+.)
- [ One-stop Intelligent Tools]: Workshop level scan tool X431 PRO5 with the repair fix solutions database, Code Assist, Repair Tips,Component Measurement, TSB, Relevant Cases,DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair.
- [50+ Reset, Continuously Updated Reset Functions]: 50 resets reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to regeneration, initiation, matching, etc.
- 🚗【2023 MaxiCOM MK908 Pro II】Updated of the old version MK908P, MS908S Pro, Autel released the enhanced version MK908 Pro II to bring you a brand-new experience at the same cost. 1) Hardware upgrade: Qualcomm 660, 4+128GB, the latest Android 10, etc.2) Advanced diagnostic features: J2534 programming, coding, active test, 10+ newly added features. 3) Broader model coverage: 150+ brands, FCA AutoAuth, no IP restrictions. One device can totally support the diagnostic needs of a repair shop.
- 🚗【J2534 ECU Programming and OE-Level Coding】2023 newly released MK908P II auto scanner shares the coding and programming functions with Elite. J2534 ECU programming is designed for B-M-W and Mercedes, allowing you to do online programming directly. Along with the ability to code online and activate hidden features for Benz, BMW, A-udi, Porsche, VW, Nissan, Infiniti, Hyundai, and other major brands, OBD2 scanner MK908P II is definitely an top scanner that will win more orders.
- 🚗【36 Service for 150+ brands】Same as the OE scanners like snap-on, Autel scanner has strong service capability and can go deep into every part to perform matching and resetting functions. What is better than the OE tools is that 36 services are not just for one specific brand, but for over 150 makes, covering 99% of the models from 1996-2023. MK908P II also supports AutoAuth, and Renault SGW, so you don't have to worry about compatibility issues.
- 🚗【All System Diagnosis & Comprehensive Report】Code reader MK908PRO II is a professional automotive diagnostic tool compatible with all systems diagnostics. It can diagnose all symptoms of faulty parts, including reading and clearing DTC. View a live data stream from every system. That real-time data means no delay in getting to work. Pre and post-scan reports keep your clients informed of the repair details and provide them with the evidence to settle insurance claims.
- 🚗【Active Test Gives In-depth Knowledge of Cars】Unlike conventional mechanic scanners, escaner automotriz professional MK908P II auto scan tool allows users can get access to the vehicle subsystem and output commands to the related ECU, thus driving the actuators to perform a specific function and determining the integrity of the system or parts. Monitor the operation of the actuators for accurate diagnostics, such as switching a solenoid, relay, or switch, between two operating states.
Last update on 2023-02-26 / Affiliate links / Images from Amazon Product Advertising API
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Classification: Reference: Date: AN22-025 NTB22-090 October 13, 2022 Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/11 VOLUNTARY SAFETY RECALL CAMPAIGN 2021-2022 ROGUE; INFOTAINMENT SYSTEM REPROGRAM CAMPAIGN ID #: R22C1 and PC925 APPLIED VEHICLES: 2021-2022 Rogue (T33) APPLIED GRADES: SL, SV And Platinum Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary safety recall campaign on certain specific model year 2022 Rogue SL, SV and Platinum vehicles to reprogram the Infotainment system. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Nissan has assigned identification numbers R22C1 and PC925 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed. 2/11 NTB22-090 REQUIRED SPECIAL TOOL One of the special tool USB drive J-52727-1 (new tool number NI-52727-1) has been previously shipped to each dealer and should already be available (Figure 1). Do not use any other USB drive to perform the procedure in this bulletin. Additional USB drives may be purchased from Tech•Mate: www.techmatetools.com or 1-833-397-3493. HINT: o The update-software only needs to be downloaded once and can then be used continuously on multiple APPLIED VEHICLES. o The update-software must be the only file on the USB drive. Figure 1 3/11 NTB22-090 SERVICE PROCEDURE Update the AV Control Unit IMPORTANT: Before starting, make sure: ASIST is connected to the internet. ASIST has been synchronized (updated) to the current date. 1. Insert special tool USB drive into the CONSULT PC. If the infotainment software has already been downloaded onto special tool USB drive from a prior service procedure, skip to step 10 on page 7. HINT: o Special tool USB drive is the only USB drive approved for use with this procedure. o The update-software is estimated to take 4 hours to download to the USB drive. o The update-software must be the only file on the USB drive. 2. Open ASIST. 3. Select Specialty Tools, and then select Infotainment Software Updates. Figure 2 Specialty Tools Infotainment Software Updates 4/11 NTB22-090 4. Use the drop-down menu and select the location of the USB drive that was inserted in step 1 on page 3. Figure 3 5. Select the Infotainment Update-Software related to the model on the Repair Order (refer to Table A below). Table A Model Infotainment Update-Software Rogue (T33) IVI4620_Campaign D:\ IVI001 Check box USB drive location Version: Drop-down menu Infotainment update-software IVI4620_Campaign 5/11 NTB22-090 6. Select Download (Figure 3 on page 4), and then wait for the download to complete. HINT: o The update-software is estimated to take 4 hours to download to the USB drive. o If, while attempting to download the software to the CONSULT PC, you receive the message shown in Figure 4: a. First attempt to clear space on the CONSULT PC hard drive. b. If space cannot be cleared and a second CONSULT PC is available with space, use it and start over from step 1 on page 3. Figure 4 7. Select OK. Figure 5 6/11 NTB22-090 8. Once the transfer is complete, safely remove the USB drive from the CONSULT PC. a. From the PC toolbar, select the Safely Remove Hardware icon. o The icon is on the toolbar, or can be found after selecting the arrow. b. Select the USB drive to be removed, and then remove the USB drive from the CONSULT PC. Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the infotainment update-software. o If you are not familiar with the process of safe USB drive removal, ask for assistance at your dealer. Figure 6 Safely Remove Hardware icon USB Drive (E:) Arrow on toolbar 7/11 NTB22-090 9. Close all ASIST Infotainment Software Update screens. To avoid the risk of death or serious personal injury when updating software, park the vehicle in a secure, safe, well ventilated location that is open to the air and apply the parking brake. 10. Start the engine, and then wait 60 seconds for the system to load. HINT: The engine needs to idle for the duration of the update to retain battery charge. 11. Insert the USB drive with the infotainment update-software into the vehicle’s USB media port (Figure 7). Do not remove the USB drive during the update to the vehicle until instructed to. HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol. Do not insert the USB drive into a charging port. If used, the update-software and/or USB drive may become damaged. Only insert the USB drive in a USB media port. Figure 7 Figure 8 DO NOT USE USB ports with a “lightning bolt” USB media port symbol 8/11 NTB22-090 Figure 9 Figure 10 13. Wait for the update to complete. Follow the on-screen instructions while waiting. HINT: The update may take 15-25 minutes. Figure 11 12. Wait approximately 10-30 seconds for the screen in Figure 9 to appear. The screen in Figure 10 may briefly appear. Do not remove the USB drive. The audio system will detect the USB drive and continue the update. xxxxxxx 9/11 NTB22-090 14. Once the update is complete (Figure 12), remove the USB drive; the system will reboot (restart). HINT: The system will not reboot until the USB drive is removed. Figure 12 Steps 15-24 must be completed. If they are not completed, the update may become corrupted. Figure 13 15. Allow the reboot to complete (approximately 30 seconds). The Nissan logo will be displayed during the reboot. 16. Turn the ignition OFF. 10/11 NTB22-090 The steps below will fully reboot the infotainment system twice. 17. Open and close the driver door, and then ensure that all doors are closed. 18. Lock the doors. 19. Wait 5 minutes. Ensure that all doors remain closed during the 5-minute wait period. If a door is opened during the 5-minute wait period, the update may not complete and the AV Control Unit may become inoperable. 20. Unlock the doors. HINT: The engine does not need to be running for the next steps. 21. Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 13 on page 9). If the Nissan logo does not appear (this might take up to 30 seconds), start over from step 16 on page 9. Figure 14 24. Repeat steps 17-23 one more time (for a total of two times) to complete the update. 22. After the Nissan logo appears, wait about 1 minute. The MENU (Home) screen in Figure 14 will be displayed. 23. Turn the ignition OFF. 11/11 NTB22-090 CLAIMS INFORMATION Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT R22C1 Perform USB Software Update R22C10 0.3 OR Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT PC925 Perform USB Software Update PC9250 0.3 AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION October 13, 2022 NTB22-090 Original bulletin published
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