R22B8, R22C1, PC923, PC925 – In Vehicle Infotainment (IVI) System Reprogram – 2022 Titan, Titan XD, Frontier, & 2021-2022 Rogue

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CAMPAIGN BULLETIN In Vehicle Infotainment (IVI) System Reprogram Voluntary Recall Campaign Reference: R22B8, R22C1, PC923, PC925 Date: October 14, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R22B8/R22C1/PC923/PC925 | Original Document IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** Campaign Summary ***** Nissan is issuing a Voluntary Safety Recall Campaign to reprogram the In Vehicle Infotainment (IVI) System software on certain 2022 Frontier, Titan/Titan XD, and 2021-2022 Rogue vehicles identified in Service Comm and DBS National Service History. Under certain circumstances on vehicle restart, the In Vehicle Infotainment (IVI) System will continuously reboot causing the backup camera display to become inoperable. This condition may not comply with FMVSS 111 s.5.5 Rear Visibility. The vehicles covered in this campaign were produced before Nissan implemented an update to the In Vehicle Infotainment (IVI) System software. The Nissan dealer will reprogram the In Vehicle Infotainment (IVI) System with updated software. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. R22B8, R22C1, PC923 or PC925 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. If a retailed vehicle affected by one of these Campaign ID’s visits the dealer for service, the dealer should inform the customer about the recall and communicate that the software update is available. 4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect MY2021-2022 Rogue (T33) 20,753 18 October 14, 2022 YES MY2022 Frontier (D41) 5 NA MY2022 Titan/Titan XD (A61) 4,979 352 CAMPAIGN ID: R22B8/R22C1/PC923/PC925 | Original Document ***** Release Schedule ***** Parts The remedy involves reprogramming by ASIST downloader tool and USB. No parts are required. Special Tools • CONSULT III+ • USB NI-52727-1 Repair • NTB22-089 for R22B8 & PC923 • NTB22-090 for R22C1 & PC925 Owner Notification Nissan will notify the owners of potentially affected vehicles in November 2022. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a recall? A. Yes. Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the recall? A. Under certain circumstances on vehicle restart, the In Vehicle Infotainment (IVI) System will continuously reboot causing the backup camera display to become inoperable. Q. What is the possible effect of the condition? A. Under certain circumstances on vehicle restart, the In Vehicle Infotainment (IVI) System will continuously reboot causing the backup camera display to become inoperable. CAMPAIGN ID: R22B8/R22C1/PC923/PC925 | Original Document Q. What will be the corrective action for this voluntary recall campaign? A. The Nissan dealer will reprogram the In Vehicle Infotainment (IVI) System with updated software. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will begin sending notifications to affected owners in November 2022, via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Q. Is there anything owners can do to mitigate this condition? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If parts replacement is necessary rental is available, upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018. CAMPAIGN ID: R22B8/R22C1/PC923/PC925 | Original Document Q. Are parts readily available? A. The remedy involves reprogramming the In Vehicle Infotainment (IVI) System with updated software. No parts are required. Q. Is there any charge for this service? A. No. The remedy will be performed for the customer free of charge. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain specific model year 2021-2022 Nissan Rogue vehicles manufactured in Kyushu between October 18, 2021 to April 21, 2022 and manufactured in Smyrna between November 22, 2021 to May 26, 2022. Certain specific model year 2022 Nissan Titan/Titan XD vehicles manufactured between December 18, 2021 to May 19, 2022. Certain specific model year 2022 Nissan Frontier vehicles manufactured between February 28, 2022 to March 17, 2022. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose October 14, 2022 Voluntary Safety Recall Campaign New Campaign Announcement

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~ NISSAN “–…/ October 13, 2022 Ms. Anne Collins Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Ms. Collins: Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Canton plant Nissan North America, Inc., Smyrna plant Nissan Shatai Kyushu Co., Ltd 2. Vehicles Potentially Involved: The production period of affected vehicles involved is shown in the table below. Model Dates of Manufacture MY 2022 Nissan Titan / Titan XD December 17, 2021 to July 12, 2022 MY 2022 Nissan Frontier March 10, 2022 to May 16, 2022 MY 2021-2022 Nissan Rogue (Kyushu) September 24, 2021 to May 17, 2022 MY 2021-2022 Nissan Rogue (Smyrna) October 16, 2020 to May 31, 2022 The issue (as described in Section 5 below) is specific to Nissan Titan / Titan XD, Frontier, and Rogue vehicles listed above, equipped with the (Bosch) In-Vehicle Infotainment (IVI) systems and specific software versions. This issue is present on these vehicles due to the unique combination of software logic and vehicle architecture complexity. No other Nissan or INFINITI vehicles are affected by this issue. The name, description and part number of the subject component is below: A~~licable Model Part Name Part Number Titan CONTROL ASSY – AV 25915 9FY1D Titan CONTROL ASSY-AV 2591A 9FY1D Frontier CONTROL ASSY – AV 25915 9BU0E Frontier CONTROL ASSY-AV 25915 9BU1E Rogue CONTROL ASSY – AV 25915 6RR0E Rogue CONTROL ASSY – AV 25915 6RF0E Rogue CONTROL ASSY-AV 2591A 6RR1A Rogue CONTROL ASSY – AV 2591A 6RF1A The name and address of the IVI software supplier is: Robert Bosch GmbH (Bosch) Robert-Bosch-Stralse 200 31139 Hildesheim, Germany Software version 5319 5319 4618 4618 4617 4617 4617 4617 Roland Schielke +49 5121 49-5547 Roland.schielke@de.bosch.com 3. Total Number of Vehicles Potentially Involved: Approximately 27,344 vehicles may be affected as shown in the table below: Model Vear l Model Number of Vehicles MY 2022 Nissan Titan / Titan XD 5,450 MY 2022 Nissan Frontier 5 MY 2021-2022 Nissan Rogue 21,889 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: 100% 5. Description of the Noncompliance: Due to an internal parameter setting error, the IVI hardware becomes unstable if the vehicle is restarted within two (2) minutes of IGN OFF or if the battery terminal is removed within two (2) minutes after IGN OFF. Under these circumstances on vehicle restart, the IVI unit will continuously reboot. This reboot condition can cause the rearview image to not be available or deactivate while the vehicle is in reverse, which does not meet the requirements of 55.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. The potential for loss of rearview image during a backing event may lead to the increased risk of a crash or injury to a person behind the vehicle. 6. Basis for Determination of the Existence of a Noncompliance: March 2022 – Nissan received a customer complaint regarding an issue with a Model Year 2022 Titan. The complaint alleged the In-Vehicle Infotainment (IVI) unit continually rebooted itself. Nissan inspected the subject Titan. Nissan subsequently reached out to the IVI supplier (Bosch) to study the affected part and continued to monitor the market for similar incidents. April 2022 through May 2022 – Nissan and Bosch investigated the issue, including Nissan’s collection of additional potential field incident parts. Five (5) total parts were collected and sent to the supplier for analysis. Bosch determined a power loss during a two (2) minute risk window would trigger the “check-sum” function within the IVI that results in the continuous reboot condition. June 2022 through August 2022 – The investigation pointed to a potential issue with the OSD4 to OSD5 equipment update by Bosch- Malaysia in March of 2021. Bosch determined the new check sum type under the Open Source Distribution is not compatible with Nissan IVI products. In parallel, Nissan investigated whether this issue affected other Nissan models that contained the same IVI unit. September 2022 – Nissan completed its safety assessment and concluded that the subject condition may cause the backup camera to become inoperable if the IVI unit enters a reboot process. October 6, 2022 – Based on the foregoing, Nissan made a noncompliance determination. Nissan is not aware of any accident or injuries related to the subject condition. 7. Description of Corrective Action: Nissan will notify all owners of affected vehicles by November 18, 2022. Dealers will be notified on October 14, 2022. Dealers will reprogram the IVI unit with updated software via USB. Customers will also have the option to receive an Over-the-Air (OTA) update for OTAcapable vehicles, which will be available in November 2022. There will be no charge for the update. In the event the incident condition has occurred, dealers are instructed to replace the IVI unit. All repairs will be performed free of charge for parts and labor. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles because they are still under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.

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