R22B8, R22C1, PC923, PC925 – In Vehicle Infotainment (IVI) System Reprogram – 2022 Titan, Titan XD, Frontier, & 2021-2022 Rogue

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October 13, 2022 NHTSA CAMPAIGN NUMBER: 22V772000

Rearview Display Inoperative/FMVSS 111

An inoperative rearview camera display reduces the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V772

Manufacturer Nissan North America, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 27,344

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2022 Titan, Titan XD, Frontier, and 2021-2022 Rogue vehicles. The in-vehicle infotainment (IVI) system may continuously reboot when the vehicle is restarted, which can result in an inoperative rearview display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

The IVI software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed November 18, 2022. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s numbers for this recall are R22B8, R22C1, and PC923/25.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


In Vehicle Infotainment (IVI) System Reprogram
Voluntary Recall Campaign

Reference: R22B8, R22C1, PC923, PC925
Date: December 9, 2022

 

***** Campaign Summary *****

Nissan is issuing a Voluntary Safety Recall Campaign to reprogram the In Vehicle Infotainment (IVI) System software on certain 2022 Frontier, Titan/Titan XD, and 2021-2022 Rogue vehicles identified in Service Comm and DBS National Service History.

Under certain circumstances on vehicle restart, the In Vehicle Infotainment (IVI) System will continuously reboot causing the backup camera display to become inoperable. This condition may not comply with FMVSS 111 s.5.5 Rear Visibility. The vehicles covered in this campaign were produced before Nissan implemented an update to the In Vehicle Infotainment (IVI) System software.

The Nissan dealer will reprogram the In Vehicle Infotainment (IVI) System with updated software.

 

***** Release Schedule *****

Parts

Over-The-Air (OTA) programming is now available for 2021-2022 Rogue SL, SV and Platinum vehicles to reprogram the In Vehicle Infotainment system with updated software. The remedy involves reprogramming by Over-The-Air (OTA) or by ASIST downloader tool and USB, depending on Model/Grade vehicle capability.  No parts are required

PNC(s)

  • R22C1 – OTA
  • PC925 – OTA
  • R22B8 – USB Ø PC923 – USB

 

Special Tools

  • CONSULT III+
  • USB NI-52727-1

 

Repair

 

Owner Notification

Nissan will notify the owners of potentially affected vehicles in November 2022.

 


Frequently Asked Questions (FAQ):

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the recall?

Under certain circumstances on vehicle restart, the In Vehicle Infotainment (IVI) system will continuously reboot causing the backup camera display to become inoperable.

 

What is the possible effect of the condition?

Under certain circumstances on vehicle restart, the In Vehicle Infotainment (IVI) System will continuously reboot causing the backup camera display to become inoperable.

 

What will be the corrective action for this voluntary recall campaign?

The Nissan dealer will reprogram the In Vehicle Infotainment (IVI) system with updated software. The dealer will reprogram by Over-The-Air (OTA) or by ASIST downloader tool and USB, depending on Model/Grade vehicle capability. Over-The-Air (OTA) programming is now available for 20212022 Rogue SL, SV and Platinum.

 

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete.  However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.  

 

When will vehicle owners be notified?

Nissan will begin sending notifications to affected owners in November 2022, via U.S. Mail.

 

Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.

 

Is there anything owners can do to mitigate this condition?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Over-The-Air (OTA) programming is now available for 2021-2022 Rogue SL, SV and Platinum. For your Rogue vehicle with Over-The-Air (OTA) update capability, follow the in-vehicle messaging to accept the OTA update as soon as you receive the notification.  You can also contact your local Nissan dealer in order to arrange an appointment to complete the software update free of charge.  

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If parts replacement is necessary rental is available, upon customer request, while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max) 
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.

 

Are parts readily available?

The remedy involves reprogramming by Over-The-Air (OTA) or by ASIST downloader tool and USB, depending on Model/Grade vehicle capability.  No parts are required.

 

Is there any charge for this service?

No. The remedy will be performed for the customer free of charge.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

 

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition.  As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What should owners expect when completing the Over-The-Air (OTA) In Vehicle Infotainment (IVI) system software update themselves?

Over-The-Air (OTA) programming is now available for 2021-2022 Rogue SL, SV and Platinum vehicles to reprogram the In Vehicle Infotainment (IVI) system with updated software.

Follow these steps as a guide:

  1. From a cold engine start up, a “software update is available” pop-up screen will appear (shown below). Select “Yes” on the screen.
  2. Select “Yes” and the Over-The-Air (OTA) download will complete using screen prompts.

 

Is there any charge for this service?

No. The remedy will be performed for the customer free of charge.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

 

I have lost confidence in the vehicle.  Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition.  As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Certain specific model year 2021-2022 Nissan Rogue vehicles manufactured in Kyushu between October 18, 2021 to April 21, 2022 and manufactured in Smyrna between November 22, 2021 to May 26, 2022. Certain specific model year 2022 Nissan Titan/Titan XD vehicles manufactured between December 18, 2021 to May 19, 2022. Certain specific model year 2022 Nissan Frontier vehicles manufactured between February 28, 2022 to March 17, 2022.

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


Chronology :

March 2022 – Nissan received a customer complaint regarding an issue with a Model Year 2022 Titan. The complaint alleged the In-Vehicle Infotainment (IVI) unit continually rebooted itself. Nissan inspected the subject Titan. Nissan subsequently reached out to the IVI supplier (Bosch) to study the affected part and continued to monitor the market for similar incidents.

April 2022 through May 2022 – Nissan and Bosch investigated the issue, including Nissan’s collection of additional potential field incident parts. Five (5) total parts were collected and sent to the supplier for analysis. Bosch determined a power loss during a two (2) minute risk window would trigger the “check-sum” function within the IVI that results in the continuous reboot condition.

June 2022 through August 2022 – The investigation pointed to a potential issue with the OSD4 to OSD5 equipment update by Bosch- Malaysia in March of 2021. Bosch determined the new check sum type under the Open Source Distribution is not compatible with Nissan IVI products. In parallel, Nissan investigated whether this issue affected other Nissan models that contained the same IVI unit.

September 2022 – Nissan completed its safety assessment and concluded that the subject condition may cause the backup camera to become inoperable if the IVI unit enters a reboot process.

October 6, 2022 – Based on the foregoing, Nissan made a noncompliance determination.

Nissan is not aware of any accident or injuries related to the subject condition.

 


2022 Nissan Frontier, 2022 Rogue & 2022 Titan/Titan XD; Infotainment System Reprogram

 

2022 Nissan Frontier, 2022 Rogue & 2022 Titan/Titan XD; Infotainment System Reprogram

 


2021-2022 Nissan Rogue; Infotainment System Reprogram

 

2021-2022 Nissan Rogue; Infotainment System Reprogram

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
NISSAN FRONTIER 2022
NISSAN ROGUE 2021-2022
NISSAN TITAN 2022
NISSAN TITAN XD 2022

 


10 Associated Documents

Recall Acknowledgement

RCAK-22V772-4533.pdf 645.88KB

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Nissan – Noncompliance Information Report – October 2022

RMISC-22V772-2723.pdf 907.81KB

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Noncompliance Notice 573 Report

RCLRPT-22V772-5652.PDF 217.15KB

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Nissan – Campaign Bulletin – October 2022

RCMN-22V772-1521.pdf 130.352KB

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Remedy Instructions and TSB

RCRIT-22V772-1243.pdf 1146.172KB

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Remedy Instructions and TSB

RCRIT-22V772-1902.pdf 1145.79KB

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Remedy Instructions and TSB

RCRIT-22V772-3592.pdf 2261.678KB

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Nissan – CAMPAIGN BULLETIN – December 2022

RCMN-22V772-9493.pdf 241.172KB

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Issued Owner Notification Letter (Part 577)

RCONL-22V772-7624.pdf 509.994KB

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Recall 573 Report – August 3, 2023

RCLRPT-22V772-5234.PDF 217.152KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V772&docType=RCL

 


 

Reprogramming

J2534-1 Re/Programming

 


Tutorial for Purchasing NERS Software

Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.

This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.

Vehicle reprogramming requires the use of the following:

  • Nissan validated J2534-1 device
  • Nissan ECU Reprogramming Software (NERS)
  • Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
  • Applicable reprogram file

 

Nissan tested and validated the below listed devices. Nissan does not recommend the use of any other J2534-1 device not listed here.

Manufacturer Models
Actia PassThru +XS
Autel MaxiFlash Elite (with firmware v3.01)
Bosch Mastertech VCI (SFP v5.11.9)
Dearborn Group VSI-2534
Drew Technologies/OPUS IVS CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN
Hella Gutmann Solutions Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66)
Texa TEXA Navigator TXTs Series

Click the below link to purchase NERS diagnostic software.

Purchase NERS Software

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

 


When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.

 

How to find the proper J-2534 Reprogramming ECU file:

In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 


September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.

When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

 

How to find the proper J-2534 Blank Programming ECU file:

  • Obtain the blank ECU part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.

or

  • Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.

Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.

  • Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 

Drew Tech CarDAQ-Plus 3 Diagnostic Code Reader and J2534 Programming Tool
Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Drew Tech Mongoose Pro ISO-CAN 2
VSI J2534 ECU Reprogrammer & Diagnostic Adapter
BOSCH Automotive Tools MTECH2 Mastertech II J2534
Autel MaxiFlash Elite VCI J2534 Pass-Thru

 

www.nissan-techinfo.com

 


 

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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API

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