R22C5 Incorrect Information in Owner’s Manual – 2018-2023 Nissan LEAF

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February 2, 2023 NHTSA CAMPAIGN NUMBER: 23V048000

Incorrect Information in Owner’s Manual/FMVSS 103

Reduced defroster performance can limit visibility out of the windshield, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V048

Manufacturer Nissan North America, Inc.

Components EQUIPMENT, VISIBILITY

Potential Number of Units Affected 64,732

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2018-2023 LEAF vehicles. The Owner’s Manual instructions for defroster operation are incorrect, and may result in reduced defroster performance under specific conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, “Windshield Defrosting and Defogging Systems.”

 

Remedy

Nissan will mail an addendum with updated instructions on how to operate the defroster, free of charge. Owner notification letters are expected to be mailed April 1, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R22C5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Defrost Owner’s Manual Addendum
Voluntary Safety Recall Campaign

Reference: R22C5/R23A1
Date: April 27, 2023

 

UPDATE April 27, 2023

Please discard earlier versions of this bulletin.

The announcement from March 31, 2023 has been revised to include the following:

  • A new PNC R23A1 has been added specifically for 2013-2017 Nissan LEAF (ZE0) vehicles
    • Repair bulletin NTB23-013 has been amended

 

R22C5 (2018-2023 LEAF)

Affected  Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2018-2023 LEAF (ZE1) 64,732 1,539 February 3, 2023

YES

 

R23A1 (2013-2017 LEAF)

Affected  Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect
2013-2017 LEAF (ZE0) 94,267 NA April 27, 2023

YES

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers.  Nissan previously  notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced Voluntary Safety Recall Campaign (R22C5) for MY2018-2023 LEAF vehicles was being expanded to include certain MY2013-2023 LEAF vehicles to correct the instructions for defrost operation in very cold temperatures.  After further discussions with NHTSA, Nissan is removing the MY2013-2017 LEAF vehicles from R22C5 and moving them to a new campaign R23A1.

Following the Owner’s Manual instructions for defroster operation may result in reduced defroster performance under specific conditions.  More specifically, in very cold temperatures (below 23 F/-5 C), maximum fan speed can result in the Positive Temperature Coefficient (“PTC”) heater entering failsafe mode for undercurrent protection, which can limit defroster output. This reduced defroster performance can limit visibility out of the windshield, which does not meet the requirements of S4.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 103; Windshield defrosting and defogging systems. The potential for loss of forward visibility may lead to the increased risk of a crash or injury to the vehicle occupants.

The dealer will add an addendum to the Owner’s Manual to vehicles in their inventory with updated instructions on how to operate the defroster under the subject conditions. Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in May 2023.

 

***** Release Schedule *****

Parts No parts are required. The dealer will add an addendum to the Owner’s Manual to vehicles in their inventory with updated instructions on how to operate the defroster under the subject conditions.

  • Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles beginning in May 2023
Special Tools
  • No special tools required
Repair
  • NTB23-013
Owner Notification Nissan will notify the owners of potentially affected 2018-2023 Nissan LEAF vehicles beginning in April 2023, and potentially affected 2013-2017 Nissan LEAF vehicles beginning in May 2023.

 


Frequently Asked Questions (FAQ):

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the recall?

Following the Owner’s Manual instructions for defroster operation may result in reduced defroster performance under specific conditions. More specifically, in very cold temperatures (below 230 F/-50 C), maximum fan speed can result in the Positive Temperature Coefficient (“PTC”) heater entering failsafe mode for undercurrent protection, which can limit defroster output.

 

What is the possible effect of the condition?

This reduced defroster performance can limit visibility out of the windshield, which does not meet the requirements of S4.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 103; Windshield defrosting and defogging systems. The potential for loss of forward visibility may lead to the increased risk of a crash or injury to the vehicle occupants.

 

What will be the corrective action for this voluntary recall campaign?

Nissan is providing affected owners with an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be

asked to attach the addendum to the vehicle Owner’s Manual. Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles beginning in May 2023.

When will vehicle owners be notified?

Owners of 2018-2023 Nissan LEAF vehicles will be mailed the addendum with the updated instructions beginning in April 2023, and owners of 2013-2017 Nissan LEAF vehicles beginning in May 2023.

 

Is my vehicle safe to drive?

When outside air temperature is below 23°F (-5°C), turn on the defrost, set the temperature to the high temperature and the fan speed to lowest setting (1/7) for 2 minutes, then adjust fan speed to maximum level and allow the windshield to properly defrost before driving.  If your vehicle is subject to this campaign, you will receive an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be asked to attach the addendum to the vehicle Owner’s Manual.  

 

Is there anything owners can do to mitigate this condition?

When outside air temperature is  below 23°F (-5°C), turn on the defrost, set the temperature to the high temperature and the fan speed to lowest setting (1/7) for 2 minutes, then adjust fan speed to maximum level and allow the windshield to properly defrost before driving.  If your vehicle is subject to this campaign, you will receive an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be asked to attach the addendum to the vehicle Owner’s Manual.  

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

No. The remedy involves an addendum to the Owner’s Manual that the dealer or customer will attach to the vehicle Owner’s Manual. No rental will be needed.

 

Are parts readily available?

The remedy involves attaching an addendum to the Owner’s Manual. No parts are required.

 

Is there any charge for this service?

No. The remedy will be provided for the customer free of charge.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, if your vehicle is subject to this campaign, you will receive an addendum to the Owner’s Manual with updated instructions on how to operate the defroster under the subject conditions. Customers will be asked to attach the addendum to the vehicle Owner’s Manual.

 

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Certain specific model year 2013-2017 Nissan LEAF vehicles manufactured between November 19, 2012 to July 12, 2017, and 2018-2023 Nissan LEAF vehicles manufactured between September 29, 2017 to January 27, 2023.

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


Description of the Noncompliance:

Following the Owner’s Manual instructions for defroster operation may result in reduced defroster performance under specific conditions. More specifically, in very cold temperatures (below 74° F/-70° C), maximum fan speed can result in the Positive Temperature Coefficient (“PTC”) heater entering failsafe mode for undercurrent protection, which can limit defroster output.

This reduced defroster performance can limit visibility out of the windshield, which does not meet the requirements of 54.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 103; Windshield defrosting and defogging systems. The potential for loss of forward visibility may lead to the increased risk of a crash or injury to the vehicle occupants.

 

Basis for Determination of the Existence of a Noncompliance:

December 22, 2022 – Nissan received preliminary information related to the defroster operation on a MY 2023 Nissan LEAF vehicle during NHTSA compliance testing. More specifically, in the course of conducting an FMVSS 103 test procedure, the ·critical area· of the windshield was not properly cleared in the allotted time.

January 12, 2023 – Nissan met with NHTSA via teleconference to share internal testing data and analysis. Nissan requested a re-test under modified instructions for testing warm-up. January 26, 2023 – OVSC rejected Nissan’s request for re-testing.

February 1, 2023 – Nissan made a noncompliance determination for MY 2018-2023 Nissan LEAF and decided to conduct a Safety Recall. Nissan’s investigation of MY 2013-2017 vehicles was continuing.

March 2023 – Nissan and the supplier conducted additional testing of MY 2013-2017 LEAF vehicles. Nissan was unable to recreate the subject condition in these models. However, supplier historical data cannot rule out the possibility that the subject condition may occur.

March 23, 2023 – Out of an abundance of caution, Nissan decided to expand the previously decided recall population to include MY 2013-2017 Nissan LEAF vehicles.

March 30, 2023 – Nissan submitted an Amended NCIR in 20V-048 to include the MY 2013-2017 Nissan LEAF vehicles.

April 5-26, 2023 – Pursuant to NHTSA’s request, Nissan has prepared for a separate voluntary safety recall campaign for MY13-17 Nissan LEAF vehicles. Nissan is submitting an Amended NCIR for 20V-048 to remove the MY 2013-2017 vehicles, and is submitting a new Noncompliance Information Report for these vehicles.

Nissan is not aware of any accident or injuries related to the subject condition.

 

Description of Corrective Action:

Nissan notified owners of affected Model Year 2018 to Model Year 2023 LEAF vehicles by April 1, 2023. Nissan will notify owners of affected Model Year 2013 to Model Year 2017 LEAF vehicles by May 26, 2023. Dealers were notified on February 7, 2023, and were notified of the expanded population on March 31, 2023. Nissan will notify dealers of the new separate voluntary safety recall campaign for MY 2013-2017 Nissan LEAF vehicles on April 27, 2023. Nissan will provide an Owner’s Manual addendum with updated instructions on how to operate the defroster under the subject conditions. There will be no charge to customers for the addendum card.

Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at the time of repair.

 


Chronology :

December 22, 2022 – Nissan received preliminary information related to the defroster operation on a MY 2023 Nissan LEAF vehicle during NHTSA compliance testing. More specifically, in the course of conducting an FMVSS 103 test procedure, the “critical area” of the windshield was not properly cleared in the allotted time.

January 12, 2023 – Nissan met with NHTSA via teleconference to share internal testing data and analysis.
Nissan requested a re-test under modified instructions for testing warm-up.

January 26, 2023 – OVSC rejected Nissan’s request for re-testing.

February 1, 2023 – Nissan made a noncompliance determination for MY 2018-2023 Nissan LEAF and decided to conduct a Safety Recall. Nissan’s investigation of MY 2013-2017 vehicles was continuing.

March 2023 – Nissan and the supplier conducted additional testing of MY 2013–2017 LEAF vehicles. Nissan was unable to recreate the subject condition in these models. However, supplier historical data cannot rule out the possibility that the subject condition may occur.

March 23, 2023 – Out of an abundance of caution, Nissan decided to expand the previously decided recall population to include MY 2013–2017 Nissan LEAF vehicles.

March 30, 2023 – Nissan submitted an Amended NCIR in 20V-048 to include the MY 2013-2017 Nissan LEAF vehicles.

April 5-26, 2023 – Pursuant to NHTSA’s request, Nissan has prepared for a separate voluntary safety recall campaign for MY13-17 Nissan LEAF vehicles. Nissan is submitting an Amended NCIR for 20V-048 to remove the MY 2013-2017 vehicles, and is submitting a new Noncompliance Information Report for these vehicles.

Nissan is not aware of any accident or injuries related to the subject condition.

 


Voluntary Safety Recall Campaign 2018-2023 Nissan LEAF; Owner’s Manual Addendum

 

Voluntary Safety Recall Campaign 2018-2023 Nissan LEAF; Owner’s Manual Addendum

 


6 Affected Products

Vehicle

MAKE MODEL YEAR
NISSAN LEAF 2018-2023

 


13 Associated Documents

Recall Acknowledgement

RCAK-23V048-5853.pdf 645.807KB

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Nissan – Noncompliance Information Report – February 2023

RMISC-23V048-2498.pdf 771.007KB

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Noncompliance Notice 573 Report

RCLRPT-23V048-4047.PDF 215.375KB

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Recall 573 Report – February 3, 2023

RCLRPT-23V048-4892.PDF 215.376KB

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Remedy Instructions and TSB

RCRIT-23V048-6003.pdf 913.413KB

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Nissan – Campaign Bulletin – February 2023

RCMN-23V048-0292.pdf 132.479KB

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Nissan – Defrost Owner Manual Addendum – March 2023

RCMN-23V048-7210.pdf 159.503KB

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Nissan – Noncompliance Information Report – March 2023

RMISC-23V048-1957.pdf 902.913KB

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Nissan – Remedy Instructions and TSB – March 2023

RCRIT-23V048-5985.pdf 913.793KB

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Recall 573 Report – April 26, 2023

RCLRPT-23V048-4642.PDF 216.541KB

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Nissan – Noncompliance Information Report – April 2023

RMISC-23V048-3270.pdf 995.408KB

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Nissan – Campaign Bulletin – April 2023

RCMN-23V048-9860.pdf 163.608KB

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Remedy Instructions and TSB

RCRIT-23V048-1950.pdf 914.13KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V048&docType=RCL

 


 

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  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
SaleBestseller No. 8
LAUNCH CRP123 OBD2 Scanner-2024 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
  • 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
  • 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
  • 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
SaleBestseller No. 9
BLCKTEC 430 Bluetooth OBD2 Scanner Diagnostic Tool - Car Code Reader for All Cars OBDII Compatible - Read & Clear Engine, ABS, SRS, Oil Light, & More - Subscription Free OBD App On iOS & Android
  • [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
  • [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
  • [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
  • [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
  • [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
SaleBestseller No. 10
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
  • [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
  • [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
  • [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
  • [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
  • [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.

Last update on 2024-05-01 / Affiliate links / Images from Amazon Product Advertising API

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