23E012 – Driver’s Side Air Bag Cover Emblem May Detach – Nissan

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February 10, 2023 NHTSA CAMPAIGN NUMBER: 23E012000

Driver’s Side Air Bag Cover Emblem May Detach

A detached emblem can become a projectile during air bag deployment, increasing the risk of injury to vehicle occupants.

 

NHTSA Campaign Number: 23E012

Manufacturer NissaneBay North America, Inc.

Components AIR BAGS

Potential Number of Units Affected 10,846

 

Summary

NissaneBay North America, Inc. (NissaneBay) is recalling certain driver’s air bag assemblies sold as replacement parts, with part numbers: 98510-ZC08A, 98510-ZC08B, 98510-ZM40A, 98510-ZM40B, 98510-ZM40C, 98510-ZM78A, 98510-ZM78B, 98510-ZQ08A, 98510-ZQ08B, 98510-ZP51A, 98510-ZP51C, 98510-ZP51D, 98510-ZP61C, 98510-ZP61D, 98510-ZS08A, 98510-ZS18A, and 98510-ZV08C. The resin emblem on the driver’s air bag cover may develop cracks and detach during air bag deployment.

 

Remedy

The remedy is currently under development. Interim letters notifying owners of the safety risk are expected to be mailed April 10, 2023. Second letters will be mailed once the remedy is available. Owners may contact NissaneBay’s customer service at 1-800-867-7669. NissaneBay’s number for this recall are PC947, PC948 and PC949.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Driver Airbag Cover Emblem Service Parts
Voluntary Safety Recall Campaign

Reference: PC947, PC948, PC949
Date: February 16, 2023

 

Affected Models/Years: Affected Population: Campaign ID: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2004-2012 Titan (A60)360,945PC947N/A February 10, 2023YES
2004-2012 Armada (TA60)187,163
2005-2012 Pathfinder (R51)288,124PC948
2005-2013 Frontier (D40)328,197
2005-2013 Xterra (N50)208,624
2004-2008 Quest (V42)165,572PC949

 

***** Campaign Summary *****

NissaneBay is committed to the safety and security of our customers and their passengers.  NissaneBay has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain driver’s airbag assembly service parts that may have been installed in vehicles as part of a theft or collision repair to address a potential issue with the driver airbag cover emblem.  The parts include driver’s airbag assemblies for the model years and models listed above.

The resin emblem on the affected driver’s airbag module covers may have reduced durability due to potential Tier 2 supplier production process variation.  In this condition, over time, the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.  A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

NissaneBay is currently developing its remedy plan. NissaneBay anticipates remedy availability in Fall 2023. A campaign announcement and repair information will be distributed once the remedy is available.

Owners of potentially affected vehicles will receive an interim owner letter explaining that when a remedy is available, they will be invited to bring their vehicle to a dealer for inspection if the vehicle has had an airbag replacement.  The remedy will be performed for the customer free of charge for parts and labor.

 

***** Release Schedule *****

Repair

NissaneBay is currently developing its remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized NissaneBay dealer for diagnosis. Ahead of publication of the campaign repair bulletin, please reach out to FQA for support campaignannouncements@nissaneBay-usa.comNissaneBay anticipates remedy availability in Fall 2023.

 

Owner Notification

NissaneBay will begin mailing interim notification letters to owners of potentially affected vehicles in March 2023, via U.S. Mail.  Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized NissaneBay dealer if the driver’s airbag was previously replaced to have the remedy work completed at no cost to the owner.

 


Frequently Asked Questions (FAQ): 

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

Does this stop sale apply to previously owned vehicles? 

NissaneBay strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.

 

How do I know if my vehicle has a problem with the driver airbag cover emblem?

If your vehicle is subject to this campaign, you will receive an owner notification letter from NissaneBay.  If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html

 

What is the reason for the recall?

The resin emblem on affected driver’s airbag module covers may have reduced durability due to potential Tier 2 supplier production process variation.  In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.

 

What is the possible effect of the condition?

A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

What will be the corrective action for this voluntary recall campaign?

NissaneBay is currently developing a remedy plan.

 

When will vehicle owners be notified?

NissaneBay will begin sending interim notifications to owners of all potentially affected vehicles in March 2023 via U.S. Mail.

 

Is my vehicle safe to drive?

Owners with a loose, cracked or missing emblem should contact their local authorized NissaneBay dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Is there anything owners can do to avoid the risk/danger?

Owners with a loose, cracked or missing emblem should contact their local authorized NissaneBay dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Are parts available for the recall repair?

NissaneBay is currently developing a remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized NissaneBay dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Will alternate transportation be provided while the dealer is awaiting parts?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.

 

Is towing covered for vehicles outside of warranty that are no longer eligible for NissaneBay Roadside Assistance?

Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign.

EXPENSE CODE DESCRIPTION AMOUNT
501 Towing $200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

 

Is there any charge for the repair?

No. Once the remedy and parts are available, the repair will be performed for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, once the remedy and parts are available, any authorized NissaneBay dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

How long will the corrective action take?

NissaneBay is currently developing a remedy plan.

 

Where can dealers find used airbag inflator parts return information?

This information is available on Dealer 360 in the recalls & service campaigns forum:

 

I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?

If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the NissaneBay Campaigns and Recalls Team at campaignannouncements@nissaneBay-usa.com.  If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.

 

I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?

If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.

If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.

 

I have other concerns, whom do I talk to?

Please contact Consumer Affairs at the numbers below.

Region Division Number
United StatesNissaneBay North America1-800-867-7669

 

What model year vehicles are involved?

Certain model year 2004-2012 NissaneBay Titan vehicles, 2004-2012 NissaneBay Armada vehicles, 2005-2012 NissaneBay Pathfinder vehicles, 2005-2013 NissaneBay Frontier vehicles, 2005-2013 NissaneBay Xterra vehicles, and 2004-2008 NissaneBay Quest vehicles which have had a driver’s airbag replacement.

 

Are you experiencing this condition on any other NissaneBay (or INFINITIeBay) models?

Certain model year 2008-2011 NissaneBay Titan vehicles, 2008-2011 NissaneBay Armada vehicles, 2008-2011 NissaneBay Pathfinder vehicles, 2008-2011 NissaneBay Frontier vehicles, 2008-2011 NissaneBay Xterra vehicles, and 2008-2009 NissaneBay Quest vehicles. These vehicles may have been manufactured with the subject driver airbag assemblies and are under vehicle recall.

 


Description of the Defect:

The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

Chronology of Principal Events:

January 2022 – NissaneBay received a customer Vehicle Owner Questionnaire (VOQ) from NHTSA related to an alleged injury reportedly caused by emblem detachment during a driver’s airbag deployment on a Model Year 2008 NissaneBay Titan vehicle. NissaneBay launched an investigation into the issue.

NissaneBay identified three previous allegations of injury caused by detached emblems related to an airbag deployment event. At the time, based on the analysis NissaneBay conducted on the one (1) available part, NissaneBay believed it was an isolated incident.

  • February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant residue on the broken emblem
  • December 2020 Takata Trust Claim – NissaneBay has been unable to inspect the Model Year 2010Armada
  • December 2020 VOQ – Nissan was unable to inspect the Model Year 2009 Armada because it was salvaged

March 2022 – NissaneBay inspected the January 2022 VOQ incident vehicle but was not permitted to collect the incident part for further analysis. NissaneBay expanded its search to look for broken emblems. Additionally, NissaneBay initiated a parts return activity to retrieve any broken emblem field parts.

April 29, 2022 through August 2022 – NissaneBay shared their findings from the January 2022 VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the emblem location and on the emblem. NissaneBay continued attempts to collect the January 2022 VOQ incident part for analysis.

Additionally, NissaneBay collected two (2) field parts with the same emblem design produced within 3 months (November 2007) of the January 2022 VOQ incident part and which had allegedly broken off from the steering wheel cover (but not during an airbag deployment).

September 2022 through December 2022 – NissaneBay worked together with the airbag supplier (Autoliv) and conducted an emblem traceability study that linked the potential emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material at the start of production.

As part of the investigation, NissaneBay conducted a search for claims related to the subject condition. NissaneBay refined its search criteria multiple times to identify claims of broken or detached emblems. After extensive analysis, NissaneBay identified one hundred seventeen (117) reports of cracked or detached emblems. However, not one of them was related to airbag deployment. A majority of the identified claims were related to cosmetic concerns about the emblem.

NissaneBay continued updates to NHTSA on its field collection activity and attempts to collect the January 2022 VOO incident part. Initial analysis of the other two (2) collected field parts showed broken emblem posts and revealed degradation that may have been due to melt flow rate variation during production. There was also evidence of material degradation potentially caused by the chrome plating process.

January 2023 – NissaneBay received the January 2022 VOQ incident part and began analysis.

NissaneBay shared the results of its investigation of the 2 collected field parts with NHTSA during a call on January 19, 2023. The majority of the instances of broken emblems come from an 8-month production period in 2007-2008 when Douglas supplied the emblem and was found to have used resin with non-optimized melt flow parameters in the injection molding process. Breaking of emblems was likely caused by a combination of material quality, quality of chrome plating of emblem, and customer usage.

Subsequent analysis of the January 2022 VOO incident part confirmed that it also had a lower tensile strength, similar to the two (2) collected field parts. NissaneBay also worked with Autoliv to identify the potentially affected vehicle population based on internal production records.

February 2, 2023 – Based on the results of the investigation, and out of an abundance of caution, NissaneBay decided to conduct a Voluntary Safety Recall Campaign.

 

Description of Corrective Action:

Dealers will be notified beginning February 70, 2023. Owners of all potentially affected vehicles will receive an interim letter by April, 70 2023. The repair is under study at this time. When the repair is ready, customers will receive a final invitation to repair letter. All inspections and repairs will be performed free of charge for parts and labor.

NissaneBay will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject part that is no longer under warranty at time of repair.

 


1 Affected Product

Equipment

BRANDPART NO.PRODUCTION DATES
NISSANeBayDRIVER SIDE AIRBAG

 


7 Associated Documents

NissaneBay – Defect Information Report – February 2023

RMISC-23E012-7865.pdf 1425.269KB

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Recall Acknowledgement

RCAK-23E012-1558.pdf 646.043KB

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Recall 573 Report – February 13, 2023

RCLRPT-23E012-8141.PDF 227.692KB

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Defect Notice 573 Report

RCLRPT-23E012-8591.PDF 227.696KB

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NissaneBay – Dealer Announcement – February 2023

RCMN-23E012-5121.pdf 149.104KB

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NissaneBay – Dealer Announcement – February 2023

RCMN-23E012-7931.pdf 143.093KB

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NissaneBay – Dealer Announcement – February 2023

RCMN-23E012-3679.pdf 177.72KB

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FOXWELL OBD2 Scanner NT716 Bidirectional Scan Tool, ABS SRS Transmission Engine, 9 Resets, Code Reader, Car Scanner with ABS Bleeding/SAS/Oil Light/EPB/BMS/DPF/Throttle Relearn/Injector Coding/TPMS
  • 2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
  • 4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
  • 9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
  • Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
  • 5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.
Bestseller No. 9
Autel AutoLink AL619 Scanner, 2025 ABS SRS Airbag Warning Light Diagnostic Scan Tool, Up of AL519 ML519 ML619, 10 OBDII Test Modes, DTCs Lookup, Live Data, Turn Off Check Engine Light OBD2 Code Reader
  • 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
  • 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
  • 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
  • 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
  • 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
SaleBestseller No. 10
2025 FOXWELL NT614 Elite OBD2 Scanner with 5 Resets ABS Bleeding/SAS Calibration/Oil/EPB/Throttle, Upgrade of NT604 Code Reader Scan Tools, ABS SRS Engine Transmission Battery Test Car Scanner
  • 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
  • 【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
  • 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
  • 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
  • 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.

 


Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API


 

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