23E012 – Driver’s Side Air Bag Cover Emblem May Detach – Nissan

February 10, 2023 NHTSA CAMPAIGN NUMBER: 23E012000

Driver’s Side Air Bag Cover Emblem May Detach

A detached emblem can become a projectile during air bag deployment, increasing the risk of injury to vehicle occupants.

 

NHTSA Campaign Number: 23E012

Manufacturer Nissan North America, Inc.

Components AIR BAGS

Potential Number of Units Affected 10,846

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain driver’s air bag assemblies sold as replacement parts, with part numbers: 98510-ZC08A, 98510-ZC08B, 98510-ZM40A, 98510-ZM40B, 98510-ZM40C, 98510-ZM78A, 98510-ZM78B, 98510-ZQ08A, 98510-ZQ08B, 98510-ZP51A, 98510-ZP51C, 98510-ZP51D, 98510-ZP61C, 98510-ZP61D, 98510-ZS08A, 98510-ZS18A, and 98510-ZV08C. The resin emblem on the driver’s air bag cover may develop cracks and detach during air bag deployment.

 

Remedy

The remedy is currently under development. Interim letters notifying owners of the safety risk are expected to be mailed April 10, 2023. Second letters will be mailed once the remedy is available. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall are PC947, PC948 and PC949.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Driver Airbag Cover Emblem Service Parts
Voluntary Safety Recall Campaign

Reference: PC947, PC948, PC949
Date: February 16, 2023

 

Affected Models/Years: Affected Population: Campaign ID: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2004-2012 Titan (A60) 360,945 PC947 N/A February 10, 2023 YES
2004-2012 Armada (TA60) 187,163
2005-2012 Pathfinder (R51) 288,124 PC948
2005-2013 Frontier (D40) 328,197
2005-2013 Xterra (N50) 208,624
2004-2008 Quest (V42) 165,572 PC949

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers.  Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain driver’s airbag assembly service parts that may have been installed in vehicles as part of a theft or collision repair to address a potential issue with the driver airbag cover emblem.  The parts include driver’s airbag assemblies for the model years and models listed above.

The resin emblem on the affected driver’s airbag module covers may have reduced durability due to potential Tier 2 supplier production process variation.  In this condition, over time, the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.  A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

Nissan is currently developing its remedy plan. Nissan anticipates remedy availability in Fall 2023. A campaign announcement and repair information will be distributed once the remedy is available.

Owners of potentially affected vehicles will receive an interim owner letter explaining that when a remedy is available, they will be invited to bring their vehicle to a dealer for inspection if the vehicle has had an airbag replacement.  The remedy will be performed for the customer free of charge for parts and labor.

 

***** Release Schedule *****

Repair

Nissan is currently developing its remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. Ahead of publication of the campaign repair bulletin, please reach out to FQA for support campaignannouncements@nissan-usa.comNissan anticipates remedy availability in Fall 2023.

 

Owner Notification

Nissan will begin mailing interim notification letters to owners of potentially affected vehicles in March 2023, via U.S. Mail.  Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer if the driver’s airbag was previously replaced to have the remedy work completed at no cost to the owner.

 


Frequently Asked Questions (FAQ): 

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

Does this stop sale apply to previously owned vehicles? 

Nissan strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.

 

How do I know if my vehicle has a problem with the driver airbag cover emblem?

If your vehicle is subject to this campaign, you will receive an owner notification letter from Nissan.  If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html

 

What is the reason for the recall?

The resin emblem on affected driver’s airbag module covers may have reduced durability due to potential Tier 2 supplier production process variation.  In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.

 

What is the possible effect of the condition?

A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

What will be the corrective action for this voluntary recall campaign?

Nissan is currently developing a remedy plan.

 

When will vehicle owners be notified?

Nissan will begin sending interim notifications to owners of all potentially affected vehicles in March 2023 via U.S. Mail.

 

Is my vehicle safe to drive?

Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Is there anything owners can do to avoid the risk/danger?

Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Are parts available for the recall repair?

Nissan is currently developing a remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Will alternate transportation be provided while the dealer is awaiting parts?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.

 

Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?

Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign.

EXPENSE CODE DESCRIPTION AMOUNT
501 Towing $200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

 

Is there any charge for the repair?

No. Once the remedy and parts are available, the repair will be performed for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, once the remedy and parts are available, any authorized Nissan dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

How long will the corrective action take?

Nissan is currently developing a remedy plan.

 

Where can dealers find used airbag inflator parts return information?

This information is available on Dealer 360 in the recalls & service campaigns forum:

https://dealer360.nnanet.com/community/topics/8300/

 

I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?

If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the Nissan Campaigns and Recalls Team at campaignannouncements@nissan-usa.com.  If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.

 

I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?

If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.

If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.

 

I have other concerns, whom do I talk to?

Please contact Consumer Affairs at the numbers below.

Region Division Number
United States Nissan North America 1-800-867-7669

 

What model year vehicles are involved?

Certain model year 2004-2012 Nissan Titan vehicles, 2004-2012 Nissan Armada vehicles, 2005-2012 Nissan Pathfinder vehicles, 2005-2013 Nissan Frontier vehicles, 2005-2013 Nissan Xterra vehicles, and 2004-2008 Nissan Quest vehicles which have had a driver’s airbag replacement.

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

Certain model year 2008-2011 Nissan Titan vehicles, 2008-2011 Nissan Armada vehicles, 2008-2011 Nissan Pathfinder vehicles, 2008-2011 Nissan Frontier vehicles, 2008-2011 Nissan Xterra vehicles, and 2008-2009 Nissan Quest vehicles. These vehicles may have been manufactured with the subject driver airbag assemblies and are under vehicle recall.

 


Description of the Defect:

The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

Chronology of Principal Events:

January 2022 – Nissan received a customer Vehicle Owner Questionnaire (VOQ) from NHTSA related to an alleged injury reportedly caused by emblem detachment during a driver’s airbag deployment on a Model Year 2008 Nissan Titan vehicle. Nissan launched an investigation into the issue.

Nissan identified three previous allegations of injury caused by detached emblems related to an airbag deployment event. At the time, based on the analysis Nissan conducted on the one (1) available part, Nissan believed it was an isolated incident.

  • February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant residue on the broken emblem
  • December 2020 Takata Trust Claim – Nissan has been unable to inspect the Model Year 2010Armada
  • December 2020 VOQ – Nissan was unable to inspect the Model Year 2009 Armada because it was salvaged

March 2022 – Nissan inspected the January 2022 VOQ incident vehicle but was not permitted to collect the incident part for further analysis. Nissan expanded its search to look for broken emblems. Additionally, Nissan initiated a parts return activity to retrieve any broken emblem field parts.

April 29, 2022 through August 2022 – Nissan shared their findings from the January 2022 VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the emblem location and on the emblem. Nissan continued attempts to collect the January 2022 VOQ incident part for analysis.

Additionally, Nissan collected two (2) field parts with the same emblem design produced within 3 months (November 2007) of the January 2022 VOQ incident part and which had allegedly broken off from the steering wheel cover (but not during an airbag deployment).

September 2022 through December 2022 – Nissan worked together with the airbag supplier (Autoliv) and conducted an emblem traceability study that linked the potential emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material at the start of production.

As part of the investigation, Nissan conducted a search for claims related to the subject condition. Nissan refined its search criteria multiple times to identify claims of broken or detached emblems. After extensive analysis, Nissan identified one hundred seventeen (117) reports of cracked or detached emblems. However, not one of them was related to airbag deployment. A majority of the identified claims were related to cosmetic concerns about the emblem.

Nissan continued updates to NHTSA on its field collection activity and attempts to collect the January 2022 VOO incident part. Initial analysis of the other two (2) collected field parts showed broken emblem posts and revealed degradation that may have been due to melt flow rate variation during production. There was also evidence of material degradation potentially caused by the chrome plating process.

January 2023 – Nissan received the January 2022 VOQ incident part and began analysis.

Nissan shared the results of its investigation of the 2 collected field parts with NHTSA during a call on January 19, 2023. The majority of the instances of broken emblems come from an 8-month production period in 2007-2008 when Douglas supplied the emblem and was found to have used resin with non-optimized melt flow parameters in the injection molding process. Breaking of emblems was likely caused by a combination of material quality, quality of chrome plating of emblem, and customer usage.

Subsequent analysis of the January 2022 VOO incident part confirmed that it also had a lower tensile strength, similar to the two (2) collected field parts. Nissan also worked with Autoliv to identify the potentially affected vehicle population based on internal production records.

February 2, 2023 – Based on the results of the investigation, and out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall Campaign.

 

Description of Corrective Action:

Dealers will be notified beginning February 70, 2023. Owners of all potentially affected vehicles will receive an interim letter by April, 70 2023. The repair is under study at this time. When the repair is ready, customers will receive a final invitation to repair letter. All inspections and repairs will be performed free of charge for parts and labor.

Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject part that is no longer under warranty at time of repair.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
NISSAN DRIVER SIDE AIRBAG

 


7 Associated Documents

Nissan – Defect Information Report – February 2023

RMISC-23E012-7865.pdf 1425.269KB

RMISC-23E012-7865

 


Recall Acknowledgement

RCAK-23E012-1558.pdf 646.043KB

RCAK-23E012-1558

 


Recall 573 Report – February 13, 2023

RCLRPT-23E012-8141.PDF 227.692KB

RCLRPT-23E012-8141

 


Defect Notice 573 Report

RCLRPT-23E012-8591.PDF 227.696KB

RCLRPT-23E012-8591

 


Nissan – Dealer Announcement – February 2023

RCMN-23E012-5121.pdf 149.104KB

RCMN-23E012-5121

 


Nissan – Dealer Announcement – February 2023

RCMN-23E012-7931.pdf 143.093KB

RCMN-23E012-7931

 


Nissan – Dealer Announcement – February 2023

RCMN-23E012-3679.pdf 177.72KB

RCMN-23E012-3679

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E012&docType=RCL

 


 

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  • 🚌【ABS OBD2 SCANNER】:The FX2000 can read and clear the Diagnostic Trouble Codes (DTC) data stream transmitted from the ABS. It can verify the operating conditions of the ABS through a series of bi-directional tests and turn off the warning light. By retrieving the ABS code data, it can check the various brake components and accurately diagnose problems.
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LAUNCH CRP123X Elite 2023 Newest Lifetime Free Online Update scan Tool, SAS Calibration/Throttle Reset/Oil Reset OBD Scanner Diagnostic Tool, ABS SRS Transmission Car Scanner, Battery Test, Auto VIN
  • [2023 New Processor, Lifetime Free Update, No Subscription fee ] Faster! Stable! Upgraded Of FOXWELL Car Scanner NT604 Elite/ANCEL FX2000, The CRP123X Elite car diagnostic scanner has a new processor, Android 7.0, 16GB of memory, 5-inch touchscreen (720P), 6100mAh rechargeable battery, One-touch Wi-Fi Lifetime Free update for more vehicle coverage, bug fixes,newly added parameters, and functionality to help you access, diagnose and fix more vehicles faster. SAVE AT LEAST $2000 PER YEAR.
  • [Newly Added 3 RESET FUNCTIONS] 2023 New Ver. scan tool CRP123X Elite ADDS NEW SPECIAL FUNCTIONS--Throttle Adaptation, Oil Reset, SAS Reset. Before the trip to the mechanic, the launch crp123x elite can do deeper diagnosis for the car system and react with accurate data in minutes. Just Update the software of your CRP123X scanner, and you’ll get this high-end function at no charge.
  • [Accurate & Intuitive Multi System Diagnosis] Will you be confused about what happens when the warning light of transmission, ABS, and SRS Airbag check engine flashes? Launch obd2 scanner diagnostic tool CRP123X to pinpoint the problem components for a faster diagnosis for your car instead of taking your car to the dealership, and will turn off the warning light for you after fixing the problem, make to know more about your cars and do your own repair.
  • [Multiple Display of Live Data + DTC Code Definition Explanation] Launch car tools shows real-time data of oil temp, pressure, transmission temp, engine speed, coolant temperature, you will know which car part is abnormal. Data can be shown in a single, multi- graph, and merge two graphs for analysis(merge 4 PIDs in one). It’s convenient for car owners to purchase auto parts and replace it by yourself, 🔥Code Search,DTC Library provide massive information.
  • [Auto VIN Smart Diagnostic&Wide Range of Vehicle Supported] Launch scanner autovin technology allows you to get your VIN and vehicle info rapidly (vehicle make, model, and year info), no need to take time to find your VIN and input one by one (Some models need to type it in manually.)It has newest car software. This car code reader support vehicle like passenger car, SUVs, minivans, 12V light-duty trucks, etc. produced by Asian, European, American, Indian, and more brands between 1996 and 2023.
SaleBestseller No. 9
2023 Newest Elite LAUNCH CRP123E OBD2 Scanner - ENG/ABS/SRS/AT Diagnostic Scan Tool with Oil/Throttle Reset/SAS Reset,Battery Test,AutoVIN,5"Touchscreen WiFi Free Update,Car Code Reader for All Cars
  • 🔔【Oil/SAS/Throttle Reset】Significant benefits!! ☑️With the same cost, since October 2022, Add New 3 reset functions. Launch CRP123E code reader car diagnostic tool with reset including Oil /SAS/Throttle Reset to maintain your vehicle systems safely and efficiently. One-Click "Upgrade" operation to obtain 3 special reset functions.
  • 🎉【2023 New Elite Version, Upgraded Of FOXWELL Car Scanner NT604 Elite/ANCEL FX2000/CRP123】 LAUNCH CRP123E obd2 scanner can check ABS/SRS/AT/ENG systems & 10 OBD2 modes, read and clear fault codes,💡Online Google Search, 4 IN 1 Graphing ,Stores and playbacks dynamic data stream, helps to quick analysis and diagnosis. what's more, you can generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution, save time and money.
  • ☑️【ABS/SRS/Engine/Transmission Diagnostic Tool +Battery Voltage Test& AUTOVIN】Wi-Fi one click update +Battery Voltage Test +Auto Vin+Record History; One-click wifi update and free for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin, facilitate accurate diagnosis and provide useful information; Save the historical diagnosis report, replay the data flow, and provide you with useful parameters to prevent unnecessary repair
  • 🔔【One to one Technical feedback and support】 Base on cloud server of launch,the “feedback function” can get the professional guidance of Launch Engineer.An excellent choice for family car owners. No extra paid updates, keep your diagnostic software updated and coverage increased, saving you even more money. 🎁Great Gift Idea For Every Car Owner💡Fast 7.0 Android💡16GB Memory💡5" touch HD screen💡6100mAh Rechargeable Battery
  • 🎁【5-Year Warranty &10 Language Free To Use】 Launch CRP123E scan tool supports 10 languages. Choose your native language without encountering any sort of language barrier--English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Traditional Chinese. 🚩5 YEARs Warranty 🚩Conact seller to get Free Gift 🚩Fast delivery by Amazon
Bestseller No. 10
FOXWELL NT630 Plus OBD2 Scanner with ABS Auto Bleed, ABS SRS Scan Tool Airbag Code Reader with SAS Calibration & Airbag Light Reset fit for Honda BMW Benz Porsche Toyota VAG- 2023 English/French Ver.
  • 🌍【Valuable ABS Auto Bleed Scan Tool】 Foxwell NT630 Plus abs scanner will perform abs auto bleed for 60+ car makes. A must have obd2 scanner abs srs scan tool to help bleed the brake, cycle the pump and valves during the bleeding process. Retrieve a firm brake pedal! Also shows you ABS live data, such as the speed of each wheel, ESP sensors data, Brake assist data and CAN signals data.
  • 🌍【OBD2/ABS/VSA/SRS Airbag Scanner Light OFF】 Are you always have no idea when the warning light on the dashboard? Foxwell NT630 Plus obd2 scanner will performs all detection on vehicles mainly ECU's systems (OBD2/ABS/VSA/SRS/Airbag) to read error codes, guide you to find the car faults, repair them and get the warning light off to keep the car at a peak performance on the road. 👉Note: It can NOT clear airbag crash data.
  • 🚩【Warm Tips】 Some vehicles do not support auto bleeding function, so Foxwell NT630 abs scanner can not work on it to do this function. If you can not make sure , please confirm with us BEFORE Purchase!!!
  • 🌍【Powerful ABS SRS Airbag Bidirectional Scan Tool】 1️⃣ABS/SRS/Airbag Active Test: This foxwell scanner will control the vehicle's components to find the hidden issues without using the vehicle controls. 2️⃣SAS Calibration Tool: To ensure the system works as intended, the new replaced steering angle sensor should be re-calibrated with the the current steering wheel position. 3️⃣Pass S-M-O-G Test: Retrieve the I/M readiness status to check if the vehicle is ready for the annual inspection.
  • 🌍【Lifetime Free Update + Auto VIN】Free update with the “Foxassist” software from new FOXWELL official website to obtain newly added parameters and functionality forever at your fingertips. Playback and data print are also available. ☑Warm Tips: Supports update on Windows XP/7/8/10(Mac or Apple devices NOT support). NT630 Plus also can identify the vehicles’ info automatically to access to the diagnosis faster.(👉Note: Some models do not support auto vin function, please type it in manually).

Last update on 2023-03-07 / Affiliate links / Images from Amazon Product Advertising API

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