23E012 – Driver’s Side Air Bag Cover Emblem May Detach – Nissan

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February 10, 2023 NHTSA CAMPAIGN NUMBER: 23E012000

Driver’s Side Air Bag Cover Emblem May Detach

A detached emblem can become a projectile during air bag deployment, increasing the risk of injury to vehicle occupants.

 

NHTSA Campaign Number: 23E012

Manufacturer Nissan North America, Inc.

Components AIR BAGS

Potential Number of Units Affected 10,846

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain driver’s air bag assemblies sold as replacement parts, with part numbers: 98510-ZC08A, 98510-ZC08B, 98510-ZM40A, 98510-ZM40B, 98510-ZM40C, 98510-ZM78A, 98510-ZM78B, 98510-ZQ08A, 98510-ZQ08B, 98510-ZP51A, 98510-ZP51C, 98510-ZP51D, 98510-ZP61C, 98510-ZP61D, 98510-ZS08A, 98510-ZS18A, and 98510-ZV08C. The resin emblem on the driver’s air bag cover may develop cracks and detach during air bag deployment.

 

Remedy

The remedy is currently under development. Interim letters notifying owners of the safety risk are expected to be mailed April 10, 2023. Second letters will be mailed once the remedy is available. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall are PC947, PC948 and PC949.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Driver Airbag Cover Emblem Service Parts
Voluntary Safety Recall Campaign

Reference: PC947, PC948, PC949
Date: February 16, 2023

 

Affected Models/Years: Affected Population: Campaign ID: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2004-2012 Titan (A60) 360,945 PC947 N/A February 10, 2023 YES
2004-2012 Armada (TA60) 187,163
2005-2012 Pathfinder (R51) 288,124 PC948
2005-2013 Frontier (D40) 328,197
2005-2013 Xterra (N50) 208,624
2004-2008 Quest (V42) 165,572 PC949

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers.  Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain driver’s airbag assembly service parts that may have been installed in vehicles as part of a theft or collision repair to address a potential issue with the driver airbag cover emblem.  The parts include driver’s airbag assemblies for the model years and models listed above.

The resin emblem on the affected driver’s airbag module covers may have reduced durability due to potential Tier 2 supplier production process variation.  In this condition, over time, the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.  A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

Nissan is currently developing its remedy plan. Nissan anticipates remedy availability in Fall 2023. A campaign announcement and repair information will be distributed once the remedy is available.

Owners of potentially affected vehicles will receive an interim owner letter explaining that when a remedy is available, they will be invited to bring their vehicle to a dealer for inspection if the vehicle has had an airbag replacement.  The remedy will be performed for the customer free of charge for parts and labor.

 

***** Release Schedule *****

Repair

Nissan is currently developing its remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. Ahead of publication of the campaign repair bulletin, please reach out to FQA for support campaignannouncements@nissan-usa.comNissan anticipates remedy availability in Fall 2023.

 

Owner Notification

Nissan will begin mailing interim notification letters to owners of potentially affected vehicles in March 2023, via U.S. Mail.  Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer if the driver’s airbag was previously replaced to have the remedy work completed at no cost to the owner.

 


Frequently Asked Questions (FAQ): 

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

Does this stop sale apply to previously owned vehicles? 

Nissan strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.

 

How do I know if my vehicle has a problem with the driver airbag cover emblem?

If your vehicle is subject to this campaign, you will receive an owner notification letter from Nissan.  If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html

 

What is the reason for the recall?

The resin emblem on affected driver’s airbag module covers may have reduced durability due to potential Tier 2 supplier production process variation.  In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.

 

What is the possible effect of the condition?

A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

What will be the corrective action for this voluntary recall campaign?

Nissan is currently developing a remedy plan.

 

When will vehicle owners be notified?

Nissan will begin sending interim notifications to owners of all potentially affected vehicles in March 2023 via U.S. Mail.

 

Is my vehicle safe to drive?

Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Is there anything owners can do to avoid the risk/danger?

Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Are parts available for the recall repair?

Nissan is currently developing a remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.

 

Will alternate transportation be provided while the dealer is awaiting parts?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.

 

Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?

Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign.

EXPENSE CODE DESCRIPTION AMOUNT
501 Towing $200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

 

Is there any charge for the repair?

No. Once the remedy and parts are available, the repair will be performed for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, once the remedy and parts are available, any authorized Nissan dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

How long will the corrective action take?

Nissan is currently developing a remedy plan.

 

Where can dealers find used airbag inflator parts return information?

This information is available on Dealer 360 in the recalls & service campaigns forum:

https://dealer360.nnanet.com/community/topics/8300/

 

I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?

If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the Nissan Campaigns and Recalls Team at campaignannouncements@nissan-usa.com.  If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.

 

I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?

If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.

If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.

 

I have other concerns, whom do I talk to?

Please contact Consumer Affairs at the numbers below.

Region Division Number
United States Nissan North America 1-800-867-7669

 

What model year vehicles are involved?

Certain model year 2004-2012 Nissan Titan vehicles, 2004-2012 Nissan Armada vehicles, 2005-2012 Nissan Pathfinder vehicles, 2005-2013 Nissan Frontier vehicles, 2005-2013 Nissan Xterra vehicles, and 2004-2008 Nissan Quest vehicles which have had a driver’s airbag replacement.

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

Certain model year 2008-2011 Nissan Titan vehicles, 2008-2011 Nissan Armada vehicles, 2008-2011 Nissan Pathfinder vehicles, 2008-2011 Nissan Frontier vehicles, 2008-2011 Nissan Xterra vehicles, and 2008-2009 Nissan Quest vehicles. These vehicles may have been manufactured with the subject driver airbag assemblies and are under vehicle recall.

 


Description of the Defect:

The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

Chronology of Principal Events:

January 2022 – Nissan received a customer Vehicle Owner Questionnaire (VOQ) from NHTSA related to an alleged injury reportedly caused by emblem detachment during a driver’s airbag deployment on a Model Year 2008 Nissan Titan vehicle. Nissan launched an investigation into the issue.

Nissan identified three previous allegations of injury caused by detached emblems related to an airbag deployment event. At the time, based on the analysis Nissan conducted on the one (1) available part, Nissan believed it was an isolated incident.

  • February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant residue on the broken emblem
  • December 2020 Takata Trust Claim – Nissan has been unable to inspect the Model Year 2010Armada
  • December 2020 VOQ – Nissan was unable to inspect the Model Year 2009 Armada because it was salvaged

March 2022 – Nissan inspected the January 2022 VOQ incident vehicle but was not permitted to collect the incident part for further analysis. Nissan expanded its search to look for broken emblems. Additionally, Nissan initiated a parts return activity to retrieve any broken emblem field parts.

April 29, 2022 through August 2022 – Nissan shared their findings from the January 2022 VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the emblem location and on the emblem. Nissan continued attempts to collect the January 2022 VOQ incident part for analysis.

Additionally, Nissan collected two (2) field parts with the same emblem design produced within 3 months (November 2007) of the January 2022 VOQ incident part and which had allegedly broken off from the steering wheel cover (but not during an airbag deployment).

September 2022 through December 2022 – Nissan worked together with the airbag supplier (Autoliv) and conducted an emblem traceability study that linked the potential emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material at the start of production.

As part of the investigation, Nissan conducted a search for claims related to the subject condition. Nissan refined its search criteria multiple times to identify claims of broken or detached emblems. After extensive analysis, Nissan identified one hundred seventeen (117) reports of cracked or detached emblems. However, not one of them was related to airbag deployment. A majority of the identified claims were related to cosmetic concerns about the emblem.

Nissan continued updates to NHTSA on its field collection activity and attempts to collect the January 2022 VOO incident part. Initial analysis of the other two (2) collected field parts showed broken emblem posts and revealed degradation that may have been due to melt flow rate variation during production. There was also evidence of material degradation potentially caused by the chrome plating process.

January 2023 – Nissan received the January 2022 VOQ incident part and began analysis.

Nissan shared the results of its investigation of the 2 collected field parts with NHTSA during a call on January 19, 2023. The majority of the instances of broken emblems come from an 8-month production period in 2007-2008 when Douglas supplied the emblem and was found to have used resin with non-optimized melt flow parameters in the injection molding process. Breaking of emblems was likely caused by a combination of material quality, quality of chrome plating of emblem, and customer usage.

Subsequent analysis of the January 2022 VOO incident part confirmed that it also had a lower tensile strength, similar to the two (2) collected field parts. Nissan also worked with Autoliv to identify the potentially affected vehicle population based on internal production records.

February 2, 2023 – Based on the results of the investigation, and out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall Campaign.

 

Description of Corrective Action:

Dealers will be notified beginning February 70, 2023. Owners of all potentially affected vehicles will receive an interim letter by April, 70 2023. The repair is under study at this time. When the repair is ready, customers will receive a final invitation to repair letter. All inspections and repairs will be performed free of charge for parts and labor.

Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject part that is no longer under warranty at time of repair.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
NISSAN DRIVER SIDE AIRBAG

 


7 Associated Documents

Nissan – Defect Information Report – February 2023

RMISC-23E012-7865.pdf 1425.269KB

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Recall Acknowledgement

RCAK-23E012-1558.pdf 646.043KB

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Recall 573 Report – February 13, 2023

RCLRPT-23E012-8141.PDF 227.692KB

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Defect Notice 573 Report

RCLRPT-23E012-8591.PDF 227.696KB

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Nissan – Dealer Announcement – February 2023

RCMN-23E012-5121.pdf 149.104KB

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Nissan – Dealer Announcement – February 2023

RCMN-23E012-7931.pdf 143.093KB

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Nissan – Dealer Announcement – February 2023

RCMN-23E012-3679.pdf 177.72KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E012&docType=RCL

 


 

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  • [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
SaleBestseller No. 8
LAUNCH CRP123 OBD2 Scanner-2024 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
  • 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @ hotmail.com.
  • 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
  • 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
SaleBestseller No. 9
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
  • [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
  • [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
  • [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
  • [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
  • [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
Bestseller No. 10
OBD2 Scanner TOPDON AD600S Scan Tool, Code Reader, Diagnostics Scanner for ABS/SRS/at/Engine, 8 Reset Services, Oil/Brake/BMS/SAS/DPF/TPMS Reset/ABS Bleeding/Throttle Adaptation, Free Lifetime Upgrade
  • 【🔥🔥8 Reset Service Car Scanner 】TOPDON obd2 scanner AD600S is the upgrade version of TOPDON AD600, AD500 and AD500S.This diagnostic scan tool Adds 3 more commonly used reset function.✅Except for OIL RESET, BRAKE RESET, TPMS RESET, Throttle Adaptation, SAS RESET, ✅it add the BMS RESET, ABS BLEEDING, DPF RESET, ✅more practical reset functions than TOPDON AD600 and AD500S. For the cost you’re getting value from this handy car scanner to reset systems. *Function menu varies by vehicle’s specifics.
  • 【👍 Recommended by Youtuber Samcrac 👍 4 Systems Diagnostic Tool. 】This is an OBDII scanner and 4 systems diagnostic tool made for home mechanics, DIYers, and professionals. You can access AT/ENG/ABS/SRS fault codes to find the right troubleshooting procedure, and diagnose with full 10 OBD2 test modes to fix most of emission issues. Give your aging cars satisfying routine maintenance to avoid costly repairs, a breakdown, or even a crash.*DOESN'T WORK WITH 5G.
  • 【No extra software fee + One-click Lifetime Free Updates + 32G memory】The touch-sensitive screen on this scan tool makes operation much easier than the simple button-based OBD2 code readers. The icons are clear and its 5” color screen with high resolution will leave you with no trouble interpreting results in a dark garage. One-click lifetime updates over Wi-Fi will keep the software current and the coverage addition constant. Android 6.0 ensures lightning-fast bootup and processing.
  • 【Powerful Compatibility + Work on 90 Vehicle Brands】Most OBD2 scanners work with vehicles manufactured after 2001, but TOPDON ArtiDiag600S compatible with OBDII-equipped vehicles built after 1996, and it works on more than 90 Vehicle Brands.It supports Diesel (12v only), gasoline, 12V passenger car, pickup, light-duty truck, SUV, minivans, compatible with OBD2/EOBD/JOBD&CAN protocols.*Menus vary by make, model, and year of gasoline or diesel engine vehicle. Email us your VIN data.
  • 【Versatile Scan Tool+AUTO VIN+DTC Lookup】This OBD2 scanner has automatic VIN technology to identify the car without manual input. Live data display in text or 4-in-1 merged waveform graph, you can save, share, print, or email the overall inspection report for easier analysis. Inbuilt “Feedback” module provides customized repair suggestions from our certified professionals. Onboard DTC library saves your Google searching time when interpreting the error codes. AutoVIN doesn’t work on ALL cars.

Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API

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