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February 10, 2023 NHTSA CAMPAIGN NUMBER: 23V067000
Driver’s Side Air Bag Cover Emblem May Detach
A detached emblem can become a projectile during air bag deployment, increasing the risk of injury to vehicle occupants.
NHTSA Campaign Number: 23V067
Manufacturer Nissan North America, Inc.
Components AIR BAGS
Potential Number of Units Affected 404,690
Summary
Nissan North America, Inc. (Nissan
) is recalling certain 2008-2011 Titan, Frontier, Xterra, Pathfinder, Armada, and 2008-2009 Quest vehicles. The resin emblem on the driver’s air bag cover may develop cracks and detach during air bag deployment.
Remedy
Dealers will replace the drivers airbag cover. Interim letters notifying owners of the safety risk were mailed April 7, 2023. Second letters will be mailed once the remedy is available, anticipated December 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan
’s number for this recall are PC944, PC945, and PC946.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Driver Airbag Cover Emblem
Voluntary Safety Recall Campaign
Reference: PC944, PC945, PC946
Date: December 1, 2023
REVISION 2
Please discard earlier versions of this bulletin. |
The announcement from February 16, 2023 has been revised to include the following:
|
Affected Models/Years: | Affected Population: | Campaign ID: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
2008-2011 Titan (A60) | 75,530 | PC944 | N/A | February 10, 2023 | YES |
2008-2011 Armada (TA60) | 43,543 | ||||
2008-2011 Pathfinder (R51) | 70,082 | PC945 | |||
2008-2011 Frontier (D40) | 112,968 | ||||
2008-2011 Xterra (N50) | 72,431 | ||||
2008-2009 Quest (V42) | 28,936 | PC946 |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan
has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling the affected vehicles to address a potential issue with the driver airbag cover emblem.
The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Dealers will inspect and, if necessary, replace the Driver Airbag Cover.
***** Release Schedule *****
Parts |
|
Repair |
|
Special Tools |
|
Owner Notification | Nissan![]() ![]() |
Frequently Asked Questions (FAQ):
Is this a recall?
Yes.
Is this a Stop Sale?
Yes.
Does this stop sale apply to previously owned vehicles?
Nissan strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws restrict the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.
How do I know if my vehicle has a problem with the driver airbag cover emblem?
Interim letters were mailed to owners in March 2023. If your vehicle is subject to this campaign, registered owners will receive an owner notification letter from Nissan. If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html
What is the reason for the recall?
The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.
What is the possible effect of the condition?
A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
What will be the corrective action for this voluntary recall campaign?
Dealers will inspect and, if necessary, replace the Driver Airbag Cover.
When will vehicle owners be notified?
Interim letters were mailed to owners in March 2023. Nissan will begin sending invitation to repair letters to owners of all potentially affected vehicles in December 2023 via U.S. Mail.
Is my vehicle safe to drive?
Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis as soon as possible. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan
, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Is there anything owners can do to avoid the risk/danger?
Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis as soon as possible. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan
, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Are parts available for the recall repair?
Yes. Parts are available and can be ordered via the normal process.
Will alternate transportation be provided while the dealer is awaiting parts?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $156 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018. |
Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign.
EXPENSE CODE | DESCRIPTION | AMOUNT |
501 | Towing | $200 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. |
Is there any charge for the repair?
No, the repair will be performed for the customer free of charge for parts and labor.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
How long will the corrective action take?
This free service could take up to one and a half (1.5) hours to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Where can dealers find used airbag inflator parts return information?
This information is available on Dealer 360 in the recalls & service campaigns forum: https://dealer360.nnanet.com/community/topics/8300/
I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?
If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the Nissan Campaigns and Recalls Team at campaignannouncements@nissan
-usa.com. If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.
I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?
If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.
If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.
I have other concerns, whom do I talk to?
Please contact Consumer Affairs at the numbers below.
Region | Division | Number |
United States | Nissan![]() | 1-800-867-7669 |
What model year vehicles are involved?
Certain model year 2008-2011 Nissan Titan vehicles, 2008-2011 Nissan
Armada vehicles, 2008-2011 Nissan
Pathfinder vehicles, 2008-2011 Nissan
Frontier vehicles, 2008-2011 Nissan
Xterra vehicles, and 2008-2009 Nissan
Quest vehicles.
Are you experiencing this condition on any other Nissan (or INFINITI
) models?
Some vehicles may have received an affected service part during a collision or theft repair, which may include 2004-2012 Nissan Titan vehicles, 2004-2012 Nissan
Armada vehicles, 2005-2012 Nissan
Pathfinder vehicles, 2005-2013 Nissan
Frontier vehicles, 2005-2013 Nissan
Xterra vehicles, and 2004-2008 Nissan
Quest vehicles. These service parts are subject to an equipment recall PC947, PC948 and PC949.
Description of the Defect:
The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Chronology of Principal Events:
January 2022 – Nissan received a customer Vehicle Owner Questionnaire (VOQ) from NHTSA related to an alleged injury reportedly caused by emblem detachment during a driver’s airbag deployment on a Model Year 2008 Nissan
Titan vehicle. Nissan
launched an investigation into the issue.
Nissan identified three previous allegations of injury caused by detached emblems related to an airbag deployment event. At the time, based on the analysis Nissan
conducted on the one (1) available part, Nissan
believed it was an isolated incident.
- February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant residue on the broken emblem
- December 2020 Takata Trust Claim – Nissan
has been unable to inspect the Model Year 2010 Armada
- December 2020 VOQ – Nissan
was unable to inspect the Model Year 2009 Armada because it was salvaged
March 2022 – Nissan inspected the January 2022 VOQ incident vehicle but was not permitted to collect the incident part for further analysis. Nissan
expanded its search to look for broken emblems. Additionally, Nissan
initiated a parts return activity to retrieve any broken emblem field parts.
April 29, 2022 through August 2022 – Nissan shared their findings from the January 2022 VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the emblem location and on the emblem. Nissan
continued attempts to collect the January 2022 voo incident part for analysis.
Additionally, Nissan collected two (2) field parts with the same emblem design produced within 3 months (November 2007) of the January 2022 VOO incident part and which had allegedly broken off from the steering wheel cover (but not during an airbag deployment).
September 2022 through December 2022 – Nissan worked together with the airbag supplier (Autoliv) and conducted an emblem traceability study that linked the potential emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material at the start of production.
As part of the investigation, Nissan conducted a search for claims related to the subject condition. Nissan
refined its search criteria multiple times to identify claims of broken or detached emblems. After extensive analysis, Nissan
identified one hundred seventeen (117) reports of cracked or detached emblems. However, not one of them was related to airbag deployment. A majority of the identified claims were related to cosmetic concerns about the emblem.
Nissan continued updates to NHTSA on its field collection activity and attempts to collect the January 2022 VOQ incident part. Initial analysis of the other two (2) collected field parts showed broken emblem posts and revealed degradation that may have been due to melt flow rate variation during production. There was also evidence of material degradation potentially caused by the chrome plating process.
January 2023 – Nissan received the January 2022 VOQ incident part and began analysis. Nissan
shared the results of its investigation of the 2 collected field parts with NHTSA during a call on January 19, 2023. The majority of the instances of broken emblems come from an 8-month production period in 2007-2008 when Douglas supplied the emblem and was found to have used resin with non-optimized melt flow parameters in the injection molding process. Breaking of emblems was likely caused by a combination of material quality, quality of chrome plating of emblem, and customer usage.
Subsequent analysis of the January 2022 VOQ incident part confirmed that it also had a lower tensile strength, similar to the two (2) collected field parts. Nissan also worked with Autoliv to identify the potentially affected vehicle population based on internal production records.
February 2, 2023 – Based on the results of the investigation, and out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall Campaign.
Description of Corrective Action:
Dealers were notified beginning February 10, 2023. Interim letters were mailed to owners of all potentially affected vehicles beginning on March 7, 2023. Nissan will notify owners of the final remedy beginning December 18, 2023. Dealers will inspect the driver’s airbag module serial number, and if necessary replace the driver’s airbag cover. This repair will be performed free of charge for parts and labor and may take up to one (1) hour to complete.
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair.
2005-2013 Nissan
Frontier, Pathfinder, & Xterra; Driver Air Bag Cover
RS23-002
2005-2013 Nissan Frontier, Pathfinder, & Xterra; Driver Air Bag Cover
2004-2012 Nissan
Armada, Titan, & 2004-2009 Quest; Driver Air Bag Cover
RS23-003
2004-2012 Nissan Armada, Titan, & 2004-2009 Quest; Driver Air Bag Cover
22 Affected Products
Vehicles
MAKE | MODEL | YEAR |
NISSAN![]() | ARMADA | 2008-2011 |
NISSAN![]() | FRONTIER | 2008-2011 |
NISSAN![]() | PATHFINDER | 2008-2011 |
NISSAN![]() | QUEST | 2008-2009 |
NISSAN![]() | TITAN | 2008-2011 |
NISSAN![]() | XTERRA | 2008-2011 |
13 Associated Documents
Recall Acknowledgement
RCAK-23V067-2298.pdf 645.856KB
Recall 573 Report – February 13, 2023
RCLRPT-23V067-2421.PDF 216.785KB
Defect Notice 573 Report
RCLRPT-23V067-2749.PDF 216.789KB
Nissan – Defect Information Report – February 2023
RMISC-23V067-7581.pdf 1420.173KB
Nissan – Dealer Announcement – February 2023
RCMN-23V067-7278.pdf 140.497KB
Nissan – Dealer Announcement – February 2023
RCMN-23V067-2398.pdf 147.917KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V067-0674.pdf 1037.15KB
Nissan – Defect Information Report – May 2023
RMISC-23V067-3022.pdf 1434.82KB
Remedy Instructions and TSB
RCRIT-23V067-8359.pdf 1259.827KB
Remedy Instructions and TSB
RCRIT-23V067-6130.pdf 3854.155KB
November 27, 2023 Defect Information Report Amended #2
RMISC-23V067-4545.pdf 1432.922KB
Recall 573 Report-Amendment 3 – 11/27/2023
RCLRPT-23V067-4482.PDF 217.112KB
Manufacturer Notices(to Dealers,etc) – CAMPAIGN BULLETIN Driver Airbag Cover Emblem Voluntary Safety Recall Campaign Reference: PC944, PC945, PC946 Date: December 1, 2023
RCMN-23V067-0355.pdf 146.088KB
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SEOCONTENT-START
NISSAI
‘ J
February 9, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part
573. A voluntary recall campaign will be initiated and your office provided with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna Plant
Nissan North America, Inc., Canton Plant
2. Vehicles Potentially Involved:
The production period of affected vehicles involved is shown in the table below.
Model Dates of Manufacture
MY 2008-2011 Nissan Titan September 25, 2007 to April 27, 2011
MY 2008-2011 Nissan Frontier September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Xterra September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Pathfinder September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Armada September 25, 2007 to April 28, 2011
MY 2008-2009 Nissan Quest September 27, 2007 to June 15, 2009
Manufacturing
Plant
Canton
Smyrna
Smyrna
Smyrna
Canton
Canton
This issue (as described in Section 5 below) is specific to the emblems on certain driver’s
airbag assemblies provided by the supplier (Autoliv), that were used during the production
periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part Descri~tion
Driver’s Airbag Assembly Quest – Gray Interior
Driver’s Airbag Assembly Quest – Beige Interior
Driver’s Airbag Assembly Titan, Armada – Almond Interior
Driver’s Airbag Assembly Titan, Armada – Charcoal Interior
Driver’s Airbag Assembly Armada – Stone Interior
Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Graphite Interior
Driver’s Airbag Assembly Frontier – Steel Interior
Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Beige Interior
Driver’s Airbag Assembly Frontier – Graphite / Red Interior
Driver’s Airbag Assembly Frontier – Steel Interior
Driver’s Airbag Assembly Frontier – Beige Interior
The name and address of the driver’s airbag supplier is:
Autoliv ASP, Inc.
1320 Pacific Drive
Auburn Hills, Ml 48326
Part Number
98510-ZM70A
98510-ZM70B
98510-ZQ00A
98510-ZQ00B
98510-ZV00C
98510-ZP50C
98510-ZP50D
98510-ZS00A
98510-ZP60C
98510-ZP60D
98510-ZS10A
’
Maryann Pierce Perttunen
Vice President Legal
maryann.perttunen@autoliv.com
Direct: +1-248-276-0713
3. Total Number of Vehicles Potentially Involved:
Approximately 404,690 vehicles may be affected as shown in the table below:
Model Year l Model Number of Vehicles
MY 2008 – 2011 Nissan Titan 75,530
MY 2008 – 2011 Nissan Frontier 113,313
MY 2008 – 2011 Nissan Xterra 72,601
MY 2008 – 2011 Nissan Pathfinder 70,693
MY 2008 – 2011 Nissan Armada 43,616
MY 2008 – 2009 Nissan Quest 28,937
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.03%. 1% is used here because submission within NHTSA s safety portal will
not allow a non-numeric value.
5. Description of the Defect:
The resin emblem on the driver’s airbag module cover in affected vehicles may have
reduced durability due to potential Tier 2 supplier production process variation. In this
condition, the posts of the emblem may develop cracks over time, and the emblem and
retainer components could detach in the event of an airbag deployment. A detached
emblem and/or retainer component may become a projectile during an airbag
deployment, increasing the risk of injury to vehicle occupants.
6. Chronology of Principal Events:
January 2022 – Nissan received a customer Vehicle Owner Questionnaire (VOQ) from
NHTSA related to an alleged injury reportedly caused by emblem detachment during a
driver’s airbag deployment on a Model Year 2008 Nissan Titan vehicle. Nissan launched an
investigation into the issue.
Nissan identified three previous allegations of injury caused by detached emblems related
to an airbag deployment event. At the time, based on the analysis Nissan conducted on
the one (1) available part, Nissan believed it was an isolated incident.
February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant
residue on the broken emblem
December 2020 Takata Trust Claim – Nissan has been unable to inspect the Model
Year 2010 Armada
December 2020 VOQ – Nissan was unable to inspect the Model Year 2009 Armada
because it was salvaged
March 2022 – Nissan inspected the January 2022 VOQ incident vehicle but was not
permitted to collect the incident part for further analysis. Nissan expanded its search to
look for broken emblems. Additionally, Nissan initiated a parts return activity to retrieve any
broken emblem field parts.
April 29, 2022 through August 2022 – Nissan shared their findings from the January 2022
VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the
emblem location and on the emblem. Nissan continued attempts to collect the January
2022 voo incident part for analysis.
Additionally, Nissan collected two (2) field parts with the same emblem design produced
within 3 months (November 2007) of the January 2022 VOO incident part and which had
allegedly broken off from the steering wheel cover (but not during an airbag deployment).
September 2022 through December 2022 – Nissan worked together with the airbag
supplier (Autoliv) and conducted an emblem traceability study that linked the potential
emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review
was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material
at the start of production.
As part of the investigation, Nissan conducted a search for claims related to the subject
condition. Nissan refined its search criteria multiple times to identify claims of broken or
detached emblems. After extensive analysis, Nissan identified one hundred seventeen (117)
reports of cracked or detached emblems. However, not one of them was related to airbag
deployment. A majority of the identified claims were related to cosmetic concerns about
the emblem.
Nissan continued updates to NHTSA on its field collection activity and attempts to collect
the January 2022 VOQ incident part. Initial analysis of the other two (2) collected field parts
showed broken emblem posts and revealed degradation that may have been due to melt
flow rate variation during production. There was also evidence of material degradation
potentially caused by the chrome plating process.
January 2023 – Nissan received the January 2022 VOQ incident part and began analysis.
Nissan shared the results of its investigation of the 2 collected field parts with NHTSA during
a call on January 19, 2023. The majority of the instances of broken emblems come from an
8-month production period in 2007-2008 when Douglas supplied the emblem and was
found to have used resin with non-optimized melt flow parameters in the injection molding
process. Breaking of emblems was likely caused by a combination of material quality,
quality of chrome plating of emblem, and customer usage.
Subsequent analysis of the January 2022 VOQ incident part confirmed that it also had a
lower tensile strength, similar to the two (2) collected field parts. Nissan also worked with
Autoliv to identify the potentially affected vehicle population based on internal production
records.
February 2, 2023 – Based on the results of the investigation, and out of an abundance of
caution, Nissan decided to conduct a Voluntary Safety Recall Campaign.
7. Description of Corrective Action:
Dealers will be notified beginning February 10, 2023. Owners of all potentially affected
vehicles will receive an interim letter by April, 10 2023. The repair is under study at this
time. When the repair is ready, customers will receive a final invitation to repair letter. All
inspections and repairs will be performed free of charge for parts and labor.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle
that is no longer under warranty at time of repair.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
_I’\_
NISSAN
‘-…/
November 27, 2023
Dr. Cem Hatipoglu
Acting Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Dr. Hatipoglu:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Third Amendment to the Defect Information Report filed on
February 09, 2023. This amendment updates section 7: Description of Corrective Action .
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna Plant
Nissan North America, Inc., Canton Plant
2. Vehicles Potentially Involved:
The production period of affected vehicles involved is shown in the table below.
Model Dates of Manufacture
MY 2008-2011 Nissan Titan September 25, 2007 to April 27, 2011
MY 2008-2011 Nissan Frontier September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Xterra September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Pathfinder September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Armada September 25, 2007 to April 28, 2011
MY 2008-2009 Nissan Quest September 27, 2007 to June 15, 2009
Manufacturing
Plant
Canton
Smyrna
Smyrna
Smyrna
Canton
Canton
This issue (as described in Section 5 below) is specific to the emblems on certain driver’s
airbag assemblies provided by the supplier (Autoliv), that were used during the production
periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part Descri~tion
Driver’s Airbag Assembly Quest – Gray Interior
Driver’s Airbag Assembly Quest – Beige Interior
Driver’s Airbag Assembly Titan, Armada – Almond Interior
Driver’s Airbag Assembly Titan, Armada – Charcoal Interior
Driver’s Airbag Assembly Armada – Stone Interior
Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Graphite Interior
Driver’s Airbag Assembly Frontier – Steel Interior
Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Beige Interior
Driver’s Airbag Assembly Frontier – Graphite / Red Interior
Driver’s Airbag Assembly Frontier – Steel Interior
Driver’s Airbag Assembly Frontier – Beige Interior
The name and address of the driver’s airbag supplier is:
Autoliv ASP, Inc.
1320 Pacific Drive
Auburn Hills, Ml 48326
Part Number
98510-ZM70A
98510-ZM70B
98510-ZQ00A
98510-ZQ00B
98510-ZV00C
98510-ZP50C
98510-ZP50D
98510-ZS00A
98510-ZP60C
98510-ZP60D
98510-ZS10A
’
Maryann Pierce Perttunen
Vice President Legal
maryann.perttunen@autoliv.com
Direct: +1-248-276-0713
3. Total Number of Vehicles Potentially Involved:
Approximately 404,690 vehicles may be affected as shown in the table below:
Model Year l Model Number of Vehicles
MY 2008 – 2011 Nissan Titan 75,530
MY 2008 – 2011 Nissan Frontier 113,313
MY 2008 – 2011 Nissan Xterra 72,601
MY 2008 – 2011 Nissan Pathfinder 70,693
MY 2008 – 2011 Nissan Armada 43,616
MY 2008 – 2009 Nissan Quest 28,937
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.03%. 1% is used here because submission within NHTSA s safety portal will
not allow a non-numeric value.
5. Description of the Defect:
The resin emblem on the driver’s airbag module cover in affected vehicles may have
reduced durability due to potential Tier 2 supplier production process variation. In this
condition, the posts of the emblem may develop cracks over time, and the emblem and
retainer components could detach in the event of an airbag deployment. A detached
emblem and/or retainer component may become a projectile during an airbag
deployment, increasing the risk of injury to vehicle occupants.
6. Chronology of Principal Events:
January 2022 – Nissan received a customer Vehicle Owner Questionnaire (VOQ) from
NHTSA related to an alleged injury reportedly caused by emblem detachment during a
driver’s airbag deployment on a Model Year 2008 Nissan Titan vehicle. Nissan launched an
investigation into the issue.
Nissan identified three previous allegations of injury caused by detached emblems related
to an airbag deployment event. At the time, based on the analysis Nissan conducted on
the one (1) available part, Nissan believed it was an isolated incident.
February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant
residue on the broken emblem
December 2020 Takata Trust Claim – Nissan has been unable to inspect the Model
Year 2010 Armada
December 2020 VOQ – Nissan was unable to inspect the Model Year 2009 Armada
because it was salvaged
March 2022 – Nissan inspected the January 2022 VOQ incident vehicle but was not
permitted to collect the incident part for further analysis. Nissan expanded its search to
look for broken emblems. Additionally, Nissan initiated a parts return activity to retrieve any
broken emblem field parts.
April 29, 2022 through August 2022 – Nissan shared their findings from the January 2022
VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the
emblem location and on the emblem. Nissan continued attempts to collect the January
2022 voo incident part for analysis.
Additionally, Nissan collected two (2) field parts with the same emblem design produced
within 3 months (November 2007) of the January 2022 VOO incident part and which had
allegedly broken off from the steering wheel cover (but not during an airbag deployment).
September 2022 through December 2022 – Nissan worked together with the airbag
supplier (Autoliv) and conducted an emblem traceability study that linked the potential
emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review
was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material
at the start of production.
As part of the investigation, Nissan conducted a search for claims related to the subject
condition. Nissan refined its search criteria multiple times to identify claims of broken or
detached emblems. After extensive analysis, Nissan identified one hundred seventeen (117)
reports of cracked or detached emblems. However, not one of them was related to airbag
deployment. A majority of the identified claims were related to cosmetic concerns about
the emblem.
Nissan continued updates to NHTSA on its field collection activity and attempts to collect
the January 2022 VOQ incident part. Initial analysis of the other two (2) collected field parts
showed broken emblem posts and revealed degradation that may have been due to melt
flow rate variation during production. There was also evidence of material degradation
potentially caused by the chrome plating process.
January 2023 – Nissan received the January 2022 VOQ incident part and began analysis.
Nissan shared the results of its investigation of the 2 collected field parts with NHTSA during
a call on January 19, 2023. The majority of the instances of broken emblems come from an
8-month production period in 2007-2008 when Douglas supplied the emblem and was
found to have used resin with non-optimized melt flow parameters in the injection molding
process. Breaking of emblems was likely caused by a combination of material quality,
quality of chrome plating of emblem, and customer usage.
Subsequent analysis of the January 2022 VOQ incident part confirmed that it also had a
lower tensile strength, similar to the two (2) collected field parts. Nissan also worked with
Autoliv to identify the potentially affected vehicle population based on internal production
records.
February 2, 2023 – Based on the results of the investigation, and out of an abundance of
caution, Nissan decided to conduct a Voluntary Safety Recall Campaign.
7. Description of Corrective Action:
Dealers were notified beginning February 10, 2023. Interim letters were mailed to owners of
all potentially affected vehicles beginning on March 7, 2023. Nissan will notify owners of the
final remedy beginning December 18, 2023. Dealers will inspect the driver’s airbag module
serial number, and if necessary replace the driver’s airbag cover. This repair will be
performed free of charge for parts and labor and may take up to one (1) hour to complete.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle
that is no longer under warranty at time of repair.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
_I’\_
NISSAN
‘-…/
May 04, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed amendment to the enclosed Defect Information Report filed
on February 09, 2023. This amendment updates section 7: Description of Corrective Action.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna Plant
Nissan North America, Inc., Canton Plant
2. Vehicles Potentially Involved:
The production period of affected vehicles involved is shown in the table below.
Model Dates of Manufacture
MY 2008-2011 Nissan Titan September 25, 2007 to April 27, 2011
MY 2008-2011 Nissan Frontier September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Xterra September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Pathfinder September 13, 2007 to December 23, 2010
MY 2008-2011 Nissan Armada September 25, 2007 to April 28, 2011
MY 2008-2009 Nissan Quest September 27, 2007 to June 15, 2009
Manufacturing
Plant
Canton
Smyrna
Smyrna
Smyrna
Canton
Canton
This issue (as described in Section 5 below) is specific to the emblems on certain driver’s
airbag assemblies provided by the supplier (Autoliv), that were used during the production
periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part Descri~tion
Driver’s Airbag Assembly Quest – Gray Interior
Driver’s Airbag Assembly Quest – Beige Interior
Driver’s Airbag Assembly Titan, Armada – Almond Interior
Driver’s Airbag Assembly Titan, Armada – Charcoal Interior
Driver’s Airbag Assembly Armada – Stone Interior
Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Graphite Interior
Driver’s Airbag Assembly Frontier – Steel Interior
Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Beige Interior
Driver’s Airbag Assembly Frontier – Graphite / Red Interior
Driver’s Airbag Assembly Frontier – Steel Interior
Driver’s Airbag Assembly Frontier – Beige Interior
The name and address of the driver’s airbag supplier is:
Autoliv ASP, Inc.
1320 Pacific Drive
Auburn Hills, Ml 48326
Part Number
98510-ZM70A
98510-ZM70B
98510-ZQ00A
98510-ZQ00B
98510-ZV00C
98510-ZP50C
98510-ZP50D
98510-ZS00A
98510-ZP60C
98510-ZP60D
98510-ZS10A
’
Maryann Pierce Perttunen
Vice President Legal
maryann.perttunen@autoliv.com
Direct: +1-248-276-0713
3. Total Number of Vehicles Potentially Involved:
Approximately 404,690 vehicles may be affected as shown in the table below:
Model Year l Model Number of Vehicles
MY 2008 – 2011 Nissan Titan 75,530
MY 2008 – 2011 Nissan Frontier 113,313
MY 2008 – 2011 Nissan Xterra 72,601
MY 2008 – 2011 Nissan Pathfinder 70,693
MY 2008 – 2011 Nissan Armada 43,616
MY 2008 – 2009 Nissan Quest 28,937
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.03%. 1% is used here because submission within NHTSA s safety portal will
not allow a non-numeric value.
5. Description of the Defect:
The resin emblem on the driver’s airbag module cover in affected vehicles may have
reduced durability due to potential Tier 2 supplier production process variation. In this
condition, the posts of the emblem may develop cracks over time, and the emblem and
retainer components could detach in the event of an airbag deployment. A detached
emblem and/or retainer component may become a projectile during an airbag
deployment, increasing the risk of injury to vehicle occupants.
6. Chronology of Principal Events:
January 2022 – Nissan received a customer Vehicle Owner Questionnaire (VOQ) from
NHTSA related to an alleged injury reportedly caused by emblem detachment during a
driver’s airbag deployment on a Model Year 2008 Nissan Titan vehicle. Nissan launched an
investigation into the issue.
Nissan identified three previous allegations of injury caused by detached emblems related
to an airbag deployment event. At the time, based on the analysis Nissan conducted on
the one (1) available part, Nissan believed it was an isolated incident.
February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant
residue on the broken emblem
December 2020 Takata Trust Claim – Nissan has been unable to inspect the Model
Year 2010 Armada
December 2020 VOQ – Nissan was unable to inspect the Model Year 2009 Armada
because it was salvaged
March 2022 – Nissan inspected the January 2022 VOQ incident vehicle but was not
permitted to collect the incident part for further analysis. Nissan expanded its search to
look for broken emblems. Additionally, Nissan initiated a parts return activity to retrieve any
broken emblem field parts.
April 29, 2022 through August 2022 – Nissan shared their findings from the January 2022
VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the
emblem location and on the emblem. Nissan continued attempts to collect the January
2022 voo incident part for analysis.
Additionally, Nissan collected two (2) field parts with the same emblem design produced
within 3 months (November 2007) of the January 2022 VOO incident part and which had
allegedly broken off from the steering wheel cover (but not during an airbag deployment).
September 2022 through December 2022 – Nissan worked together with the airbag
supplier (Autoliv) and conducted an emblem traceability study that linked the potential
emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review
was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material
at the start of production.
As part of the investigation, Nissan conducted a search for claims related to the subject
condition. Nissan refined its search criteria multiple times to identify claims of broken or
detached emblems. After extensive analysis, Nissan identified one hundred seventeen (117)
reports of cracked or detached emblems. However, not one of them was related to airbag
deployment. A majority of the identified claims were related to cosmetic concerns about
the emblem.
Nissan continued updates to NHTSA on its field collection activity and attempts to collect
the January 2022 VOQ incident part. Initial analysis of the other two (2) collected field parts
showed broken emblem posts and revealed degradation that may have been due to melt
flow rate variation during production. There was also evidence of material degradation
potentially caused by the chrome plating process.
January 2023 – Nissan received the January 2022 VOQ incident part and began analysis.
Nissan shared the results of its investigation of the 2 collected field parts with NHTSA during
a call on January 19, 2023. The majority of the instances of broken emblems come from an
8-month production period in 2007-2008 when Douglas supplied the emblem and was
found to have used resin with non-optimized melt flow parameters in the injection molding
process. Breaking of emblems was likely caused by a combination of material quality,
quality of chrome plating of emblem, and customer usage.
Subsequent analysis of the January 2022 VOQ incident part confirmed that it also had a
lower tensile strength, similar to the two (2) collected field parts. Nissan also worked with
Autoliv to identify the potentially affected vehicle population based on internal production
records.
February 2, 2023 – Based on the results of the investigation, and out of an abundance of
caution, Nissan decided to conduct a Voluntary Safety Recall Campaign.
7. Description of Corrective Action:
Dealers were notified beginning February 10, 2023. Interim letters were mailed to owners of
all potentially affected vehicles beginning on March 7, 2023. Dealers will replace the driver’s
airbag cover. Nissan is working with the supplier on final parts timing targeting late
Fall/early Winter 2023 for availability. When the repair is ready, customers will receive a final
invitation to repair letter. All inspections and repairs will be performed free of charge for
parts and labor.
Nissan will include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle
that is no longer under warranty at time of repair.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
IMPORTANT SAFETY RECALL
PROCiRAMA DE SECiURIDAD IMPORTANTE NOTIFICACION AL PROPIETARIO
Your MY 2008 Nissan Titan vehicle is subject to a new Safety Recall.
The “Nissan” emblem in your steering wheel may detach during an airbag deployment and
could increase the risk of injury in the event of a crash.
If you have a loose, cracked, or missing “Nissan” driver’s airbag emblem, contact your
local authorized Nissan dealer for diagnosis.
If you do not have a loose, cracked, or missing emblem, the remedy for this recall is
anticipated to be available in Fall 2023. When the remedy is available, Nissan will send you a
second letter asking you to bring your vehicle to a Nissan dealer for repair, free of charge.
INTERIM OWNER NOTIFICATION
NOTIFICACION PROVISIONAL AL PROPIETARIO
Dear Nissan Titan Owner:
NHTSA Recall 23V-067
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nissan has decided that a defect which relates to motor vehicle safety exists in certain 2008
Model Year Nissan Titan vehicles. Our records indicate that you own or lease the Nissan vehicle
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
The “Nissan” emblem on the driver’s airbag module cover in your vehicle may have reduced
durability due to production process variation. In this condition, the posts of the emblem may
develop cracks over time, and the emblem and retainer components could detach in the event
of an airbag deployment. If this occurs, a detached emblem and/or retainer component may
become a projectile during an airbag deployment, increasing the risk of injury to vehicle
occupants.
What Nissan Will Do
Que Hara Nissan
If you do not have a loose, cracked, or missing driver’s airbag emblem, Nissan is currently
preparing parts to remedy your vehicle. The remedy for this recall is anticipated to be available
in Fall 2023. When the remedy is available, Nissan will send you a second letter asking you to
bring your vehicle to a Nissan dealer for repair, which will be free of charge for parts and labor.
What You Should Do
Que Debes Hacer
If you have a loose, cracked, or missing driver’s airbag emblem, contact your local Nissan
dealer for diagnosis. If the inspection deems a remedy is needed, the dealer will replace the
driver airbag module or module cover, which will be free of charge for parts or labor and
may take up to one (1) hour to complete, or alternative transportation may be available.
Si el emblema de la bolsa de aire del conductor esta suelto, agrietado o falta, comuniquese
con su distribuidor Nissan local para obtener un diagnostico. Si la inspeccion considera que
se necesita una solucion, el distribuidor reemplazara el modulo de la bolsa de aire del
conductor o la cubierta del modulo, que no tendra costo por piezas o mano de obra y puede
demorar hasta una (1) hora en completarse, o puede haber transporte alternativo disponible.
For more information about the recall, please visit
https:/ / n na.secu re.force.com/reca I l?ca m p=PC944.
Para obtener mas informaci6n sabre el retiro (recall), visite
https:/ /nna.secure.force.com/recall?camp=PC944.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact
the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos,
puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer
Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El
numero libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http:/ /www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperaci6n. Agradecemos tu patrocinio como dueno de un Nissan y te
ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
**************************************************************************************************************
CAMPAIGN ID: PC944, PC945, PC946| Original Document
CAMPAIGN
BULLETIN
Driver Airbag Cover Emblem
Voluntary Safety Recall Campaign
Reference: PC944, PC945, PC946
Date: February 10, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Campaign ID:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2008-2011 Titan (A60)
75,530
PC944
N/A
February 10, 2023
YES
2008-2011 Armada (TA60)
43,543
2008-2011 Pathfinder (R51)
70,082
PC945
2008-2011 Frontier (D40)
112,968
2008-2011 Xterra (N50)
72,431
2008-2009 Quest (V42)
28,936
PC946
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling the affected vehicles to address a potential issue with the driver airbag cover emblem.
The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Dealers will be able to identify the potentially affected vehicles in Service Comm and DBS National Service History on February 10, 2023. Nissan is currently developing its remedy plan. Nissan anticipates remedy availability in Fall 2023. A campaign announcement and repair information will be distributed once the remedy is available.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign I.D. PC944, PC945, PC946.
CAMPAIGN ID: PC944, PC945, PC946 | Original Document
2. Dealers must not wholesale, sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been inspected and, if necessary, repaired.
***** Release Schedule *****
Repair
Nissan is currently developing its remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. Ahead of publication of the campaign repair bulletin, please reach out to FQA for support campaignannouncements@nissan-usa.com . Nissan anticipates remedy availability in Fall 2023.
Owner Notification
Nissan will begin mailing interim notification letters to owners of affected vehicles in March 2023, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
Q: Does this stop sale apply to previously owned vehicles?
A. Nissan strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.
CAMPAIGN ID: PC944, PC945, PC946 | Original Document
Q. How do I know if my vehicle has a problem with the driver airbag cover emblem?
A. If your vehicle is subject to this campaign, you will receive an owner notification letter from Nissan. If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html
Q. What is the reason for the recall?
A. The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.
Q. What is the possible effect of the condition?
A. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Q. What will be the corrective action for this voluntary recall campaign?
A. Nissan is currently developing a remedy plan.
Q. When will vehicle owners be notified?
A. Nissan will begin sending interim notifications to owners of all potentially affected vehicles in March 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.
Q. Is there anything owners can do to avoid the risk/danger?
A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.
CAMPAIGN ID: PC944, PC945, PC946 | Original Document
Q. Are parts available for the recall repair?
A. Nissan is currently developing a remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.
Q. Will alternate transportation be provided while the dealer is awaiting parts?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.
Q. Will towing be provided if requested by the customer?
A. Towing is available, upon customer request, by contacting Nissan Consumer Affairs at 1 888-737-9511. Towing arranged through this number will be billed directly to Nissan and does not need to be included on your warranty claim submission.
Q. Is there any charge for the repair?
A. No. Once the remedy and parts are available, the repair will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, once the remedy and parts are available, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. How long will the corrective action take?
A. Nissan is currently developing a remedy plan.
Q. Where can dealers find used airbag inflator parts return information?
A. This information is available on Dealer 360 in the recalls & service campaigns forum:
https://dealer360.nnanet.com/community/topics/8300/
CAMPAIGN ID: PC944, PC945, PC946 | Original Document
Q. I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?
A. If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the Nissan Campaigns and Recalls Team at campaignannouncements@nissan-usa.com. If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.
Q. I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?
A. If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.
If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.
Q. I have other concerns, whom do I talk to?
A. Please contact Consumer Affairs at the numbers below.
Region
Division
Number
United States
Nissan North America
1-800-867-7669
Q. What model year vehicles are involved?
A. Certain model year 2008-2011 Nissan Titan vehicles, 2008-2011 Nissan Armada vehicles, 2008-2011 Nissan Pathfinder vehicles, 2008-2011 Nissan Frontier vehicles, 2008-2011 Nissan Xterra vehicles, and 2008-2009 Nissan Quest vehicles.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. Some vehicles may have received an affected service part as part of a collision or theft repair, which may include 2004-2012 Nissan Titan vehicles, 2004-2012 Nissan Armada vehicles, 2005-2012 Nissan Pathfinder vehicles, 2005-2013 Nissan Frontier vehicles, 2005-2013 Nissan Xterra vehicles, and 2004-2008 Nissan Quest vehicles. These service parts are subject to an equipment recall.
Revision History:
Date
Announcement
Purpose
February 10, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
**************************************************************************************************************
CAMPAIGN ID: PC944, PC945, PC946| REVISION 1
CAMPAIGN
BULLETIN
Driver Airbag Cover Emblem
Voluntary Safety Recall Campaign
Reference: PC944, PC945, PC946
Date: February 16, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling the affected vehicles to address a potential issue with the driver airbag cover emblem.
The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Dealers will be able to identify the potentially affected vehicles in Service Comm and DBS National Service History on February 10, 2023. Nissan is currently developing its remedy plan. Nissan anticipates remedy availability in Fall 2023. A campaign announcement and repair information will be distributed once the remedy is available.
Affected Models/Years:
Affected Population:
Campaign ID:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2008-2011 Titan (A60)
75,530
PC944
N/A
February 10, 2023
YES
2008-2011 Armada (TA60)
43,543
2008-2011 Pathfinder (R51)
70,082
PC945
2008-2011 Frontier (D40)
112,968
2008-2011 Xterra (N50)
72,431
2008-2009 Quest (V42)
28,936
PC946
REVISED February 16, 2023
Please discard earlier versions of this bulletin.
The announcement from February 10, 2023 has been revised to include the following:
• Towing is covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign. The FAQ section has been revised to reflect this change.
CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign I.D. PC944, PC945, PC946.
2. Dealers must not wholesale, sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been inspected and, if necessary, repaired.
***** Release Schedule *****
Repair
Nissan is currently developing its remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. Ahead of publication of the campaign repair bulletin, please reach out to FQA for support campaignannouncements@nissan-usa.com . Nissan anticipates remedy availability in Fall 2023.
Owner Notification
Nissan will begin mailing interim notification letters to owners of affected vehicles in March 2023, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1
Q: Does this stop sale apply to previously owned vehicles?
A. Nissan strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.
Q. How do I know if my vehicle has a problem with the driver airbag cover emblem?
A. If your vehicle is subject to this campaign, you will receive an owner notification letter from Nissan. If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html
Q. What is the reason for the recall?
A. The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.
Q. What is the possible effect of the condition?
A. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Q. What will be the corrective action for this voluntary recall campaign?
A. Nissan is currently developing a remedy plan.
Q. When will vehicle owners be notified?
A. Nissan will begin sending interim notifications to owners of all potentially affected vehicles in March 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.
CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1
Q. Is there anything owners can do to avoid the risk/danger?
A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.
Q. Are parts available for the recall repair?
A. Nissan is currently developing a remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available.
Q. Will alternate transportation be provided while the dealer is awaiting parts?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.
Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign.
EXPENSE CODE
DESCRIPTION
AMOUNT
501
Towing
$200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Q. Is there any charge for the repair?
A. No. Once the remedy and parts are available, the repair will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, once the remedy and parts are available, any authorized Nissan dealer is able to perform the recall campaign.
CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. How long will the corrective action take?
A. Nissan is currently developing a remedy plan.
Q. Where can dealers find used airbag inflator parts return information?
A. This information is available on Dealer 360 in the recalls & service campaigns forum:
https://dealer360.nnanet.com/community/topics/8300/
Q. I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?
A. If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the Nissan Campaigns and Recalls Team at campaignannouncements@nissan-usa.com. If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.
Q. I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?
A. If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.
If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.
Q. I have other concerns, whom do I talk to?
A. Please contact Consumer Affairs at the numbers below.
Region
Division
Number
United States
Nissan North America
1-800-867-7669
Q. What model year vehicles are involved?
A. Certain model year 2008-2011 Nissan Titan vehicles, 2008-2011 Nissan Armada vehicles, 2008-2011 Nissan Pathfinder vehicles, 2008-2011 Nissan Frontier vehicles, 2008-2011 Nissan Xterra vehicles, and 2008-2009 Nissan Quest vehicles.
CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. Some vehicles may have received an affected service part as part of a collision or theft repair, which may include 2004-2012 Nissan Titan vehicles, 2004-2012 Nissan Armada vehicles, 2005-2012 Nissan Pathfinder vehicles, 2005-2013 Nissan Frontier vehicles, 2005-2013 Nissan Xterra vehicles, and 2004-2008 Nissan Quest vehicles. These service parts are subject to an equipment recall.
Revision History:
Date
Announcement
Purpose
February 10, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
February 16, 2023
REVISION 1
Towing coverage updated
**************************************************************************************************************
CAMPAIGN
BULLETIN
Driver Airbag Cover Emblem
Voluntary Safety Recall Campaign
Reference: PC944, PC945, PC946
Date: December 1, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
CAMPAIGN ID: PC944, PC945, PC946 | REVISION 2
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling the affected vehicles to address a potential issue with the driver airbag cover emblem.
The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Dealers will inspect and, if necessary, replace the Driver Airbag Cover.
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their inventory covered by this notification until the campaign’s remedy action is performed.):
REVISION 2
Please discard earlier versions of this bulletin.
The announcement from February 16, 2023 has been revised to include the following:
• The remedy is now available, refer to NTB23-080 & NTB23-081
Nissan will begin mailing invitation to repair letters to owners of affected vehicles in December 2023
Affected
Models/Years:
Affected Population:
Campaign ID:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2008-2011 Titan (A60)
75,530
PC944
N/A
February 10, 2023
YES
2008-2011 Armada (TA60)
43,543
2008-2011 Pathfinder (R51)
70,082
PC945
2008-2011 Frontier (D40)
112,968
2008-2011 Xterra (N50)
72,431
2008-2009 Quest (V42)
28,936
PC946
CAMPAIGN ID: Page 2 of 6 PC944, PC945, PC946 | REVISION 2
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign I.D. PC944, PC945, PC946.
2. Dealers must not wholesale, sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been inspected and, if necessary, repaired.
3. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the recall and communicate that the remedy and parts are available.
4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
• Parts are available via normal ordering process
Repair
• NTB23—080 & NTB23-081
Special Tools
• Quick Scan Tool (J-52352)
Owner Notification
Nissan will begin mailing invitation to repair letters to owners in December 2023, instructing them to bring their vehicles to an authorized Nissan dealer to have the remedy work completed at no cost to the owner.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
CAMPAIGN ID: Page 3 of 6 PC944, PC945, PC946 | REVISION 2
Q. Is this a Stop Sale?
A. Yes.
Q: Does this stop sale apply to previously owned vehicles?
A. Nissan strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws restrict the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.
Q. How do I know if my vehicle has a problem with the driver airbag cover emblem?
A. Interim letters were mailed to owners in March 2023. If your vehicle is subject to this campaign, registered owners will receive an owner notification letter from Nissan. If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html
Q. What is the reason for the recall?
A. The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.
Q. What is the possible effect of the condition?
A. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.
Q. What will be the corrective action for this voluntary recall campaign?
A. Dealers will inspect and, if necessary, replace the Driver Airbag Cover.
Q. When will vehicle owners be notified?
A. Interim letters were mailed to owners in March 2023. Nissan will begin sending invitation to repair letters to owners of all potentially affected vehicles in December 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis as soon as possible. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your
CAMPAIGN ID: Page 4 of 6 PC944, PC945, PC946 | REVISION 2
vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Is there anything owners can do to avoid the risk/danger?
A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis as soon as possible. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Are parts available for the recall repair?
A. Yes. Parts are available and can be ordered via the normal process.
Q. Will alternate transportation be provided while the dealer is awaiting parts?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.
Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign.
EXPENSE CODE
DESCRIPTION
AMOUNT
501
Towing
$200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Q. Is there any charge for the repair?
A. No, the repair will be performed for the customer free of charge for parts and labor.
CAMPAIGN ID: Page 5 of 6 PC944, PC945, PC946 | REVISION 2
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. How long will the corrective action take?
A. This free service could take up to one and a half (1.5) hours to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. Where can dealers find used airbag inflator parts return information?
A. This information is available on Dealer 360 in the recalls & service campaigns forum:
https://dealer360.nnanet.com/community/topics/8300/
Q. I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?
A. If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the Nissan Campaigns and Recalls Team at campaignannouncements@nissan-usa.com. If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.
Q. I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?
A. If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.
If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.
Q. I have other concerns, whom do I talk to?
A. Please contact Consumer Affairs at the numbers below.
Region
Division
Number
United States
Nissan North America
1-800-867-7669
CAMPAIGN ID: Page 6 of 6 PC944, PC945, PC946 | REVISION 2
Q. What model year vehicles are involved?
A. Certain model year 2008-2011 Nissan Titan vehicles, 2008-2011 Nissan Armada vehicles, 2008-2011 Nissan Pathfinder vehicles, 2008-2011 Nissan Frontier vehicles, 2008-2011 Nissan Xterra vehicles, and 2008-2009 Nissan Quest vehicles.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. Some vehicles may have received an affected service part during a collision or theft repair, which may include 2004-2012 Nissan Titan vehicles, 2004-2012 Nissan Armada vehicles, 2005-2012 Nissan Pathfinder vehicles, 2005-2013 Nissan Frontier vehicles, 2005-2013 Nissan Xterra vehicles, and 2004-2008 Nissan Quest vehicles. These service parts are subject to an equipment recall PC947, PC948 and PC949.
Revision History:
Date
Announcement
Purpose
February 10, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
February 16, 2023
REVISION 1
Towing coverage updated
December 1, 2023
REVISION 2
Remedy and parts available
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-067
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. NOV 27, 2023 NHTSA Recall No. : 23V-067 Manufacturer Recall No. : PC944 PC945 PC946 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 404,690 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2008-2011 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 25, 2007 – APR 27, 2011
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2008-2011 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-067 Page 2 Vehicle 3 : 2008-2011 Nissan Xterra Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2008-2011 Nissan Pathfinder Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2008-2011 Nissan Armada Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 25, 2007 – APR 28, 2011
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2008-2009 Nissan Quest Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 27, 2007 – JUN 15, 2009
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067 Page 3 Description of Defect :
Description of the Defect : The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A detached emblem and/or retainer component may become a projectile
during an airbag deployment, increasing the risk of injury to vehicle occupants.
Description of the Cause : NR Identification of Any Warning
that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Quest – Gray Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70A Component Name 2 : Quest – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70B Component Name 3 : Titan, Armada – Almond Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00A Component Name 4 : Titan, Armada – Charcoal Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00B The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067 Page 4 Component Name 5 : Armada – Stone Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZV00C Component Name 6 : Frontier, Xterra, Pathfinder – Graphite Interior Component Description : Driver’s Airbag Assembly
Component Part Number : 98510-ZP50C Component Name 7 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP50D Component Name 8 : Frontier, Xterra, Pathfinder – Beige Interior Component Description : Driver’s Airbag Assembly
Component Part Number : 98510-ZS00A Component Name 9 : Frontier – Graphite / Red Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60C Component Name 10 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60D Component Name 11 : Frontier – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZS10A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification : Component Manufacturer
Name : Autoliv ASP, Inc. Address : 1320 Pacific Drive
Auburn Hills Michigan 48326
Country : United States
Chronology :
See attached Part 573 report for chronology.
Description of Remedy :
Description of Remedy Program : Dealers will replace the driver’s airbag cover. Nissan is working with the
supplier on final parts timing targeting late Fall/early Winter 2023 for availability. When the repair is ready, customers will receive a final invitation to repair letter. All inspections and repairs will be performed free of charge for parts and labor.
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Dealers were notified beginning February 10, 2023. Interim letters were
mailed to owners of all potentially affected vehicles beginning on March 7, 2023. Nissan will notify owners of the final remedy beginning December 18, 2023.
Planned Dealer Notification Date : FEB 10, 2023 – NR Planned Owner Notification Date : MAR 18, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-067
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. FEB 09, 2023 NHTSA Recall No. : 23V-067 Manufacturer Recall No. : PC944/5/6/7/8/9 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 404,690 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2008-2011 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 25, 2007 – APR 27, 2011
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2008-2011 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-067 Page 2 Vehicle 3 : 2008-2011 Nissan Xterra Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2008-2011 Nissan Pathfinder Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2008-2011 Nissan Armada Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 25, 2007 – APR 28, 2011
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2008-2009 Nissan Quest Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 27, 2007 – JUN 15, 2009
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067 Page 3 Description of Defect :
Description of the Defect : The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A detached emblem and/or retainer component may become a projectile
during an airbag deployment, increasing the risk of injury to vehicle occupants.
Description of the Cause : NR Identification of Any Warning
that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Quest – Gray Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70A Component Name 2 : Quest – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70B Component Name 3 : Titan, Armada – Almond Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00A Component Name 4 : Titan, Armada – Charcoal Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00B The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067 Page 4 Component Name 5 : Armada – Stone Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZV00C Component Name 6 : Frontier, Xterra, Pathfinder – Graphite Interior Component Description : Driver’s Airbag Assembly
Component Part Number : 98510-ZP50C Component Name 7 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP50D Component Name 8 : Frontier, Xterra, Pathfinder – Beige Interior Component Description : Driver’s Airbag Assembly
Component Part Number : 98510-ZS00A Component Name 9 : Frontier – Graphite / Red Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60C Component Name 10 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60D Component Name 11 : Frontier – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZS10A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification : Component Manufacturer
Name : Autoliv ASP, Inc. Address : 1320 Pacific Drive
Auburn Hills Michigan 48326
Country : United States
Chronology :
See attached Part 573 report for chronology.
Description of Remedy : Description of Remedy Program : The repair is under study at this time. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair.
NR NR Recall Schedule :
Description of Recall Schedule : Dealers will be notified beginning February 10, 2023. Owners of all
potentially affected vehicles will receive an interim letter by April, 10 2023.
Planned Dealer Notification Date : FEB 10, 2023 – NR Planned Owner Notification Date : APR 10, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-067
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. FEB 13, 2023 NHTSA Recall No. : 23V-067 Manufacturer Recall No. : PC944 PC945 PC946 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 404,690 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2008-2011 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 25, 2007 – APR 27, 2011
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2008-2011 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-067 Page 2 Vehicle 3 : 2008-2011 Nissan Xterra Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2008-2011 Nissan Pathfinder Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 13, 2007 – DEC 23, 2010
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2008-2011 Nissan Armada Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 25, 2007 – APR 28, 2011
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2008-2009 Nissan Quest Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS
Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 27, 2007 – JUN 15, 2009
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067 Page 3 Description of Defect :
Description of the Defect : The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A detached emblem and/or retainer component may become a projectile
during an airbag deployment, increasing the risk of injury to vehicle occupants.
Description of the Cause : NR Identification of Any Warning
that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Quest – Gray Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70A Component Name 2 : Quest – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70B Component Name 3 : Titan, Armada – Almond Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00A Component Name 4 : Titan, Armada – Charcoal Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00B The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067 Page 4 Component Name 5 : Armada – Stone Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZV00C Component Name 6 : Frontier, Xterra, Pathfinder – Graphite Interior Component Description : Driver’s Airbag Assembly
Component Part Number : 98510-ZP50C Component Name 7 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP50D Component Name 8 : Frontier, Xterra, Pathfinder – Beige Interior Component Description : Driver’s Airbag Assembly
Component Part Number : 98510-ZS00A Component Name 9 : Frontier – Graphite / Red Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60C Component Name 10 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60D Component Name 11 : Frontier – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZS10A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-067
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification : Component Manufacturer
Name : Autoliv ASP, Inc. Address : 1320 Pacific Drive
Auburn Hills Michigan 48326
Country : United States
Chronology :
See attached Part 573 report for chronology.
Description of Remedy : Description of Remedy Program : The repair is under study at this time. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair.
NR NR Recall Schedule :
Description of Recall Schedule : Dealers will be notified beginning February 10, 2023. Owners of all
potentially affected vehicles will receive an interim letter by April, 10 2023.
Planned Dealer Notification Date : FEB 10, 2023 – NR Planned Owner Notification Date : APR 10, 2023 – NR
* NR – Not Reported
SEOCONTENT-END
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