Driver’s Side Air Bag Cover Emblem May Detach – 2008-2011 Nissan

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NISSAI ‘ J February 9, 2023 Ms. Anne Collins Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Ms. Collins: Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. DEFECT INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna Plant Nissan North America, Inc., Canton Plant 2. Vehicles Potentially Involved: The production period of affected vehicles involved is shown in the table below. Model Dates of Manufacture MY 2008-2011 Nissan Titan September 25, 2007 to April 27, 2011 MY 2008-2011 Nissan Frontier September 13, 2007 to December 23, 2010 MY 2008-2011 Nissan Xterra September 13, 2007 to December 23, 2010 MY 2008-2011 Nissan Pathfinder September 13, 2007 to December 23, 2010 MY 2008-2011 Nissan Armada September 25, 2007 to April 28, 2011 MY 2008-2009 Nissan Quest September 27, 2007 to June 15, 2009 Manufacturing Plant Canton Smyrna Smyrna Smyrna Canton Canton This issue (as described in Section 5 below) is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. The name, description and part number of the subject components are below: Part Name Part Descri~tion Driver’s Airbag Assembly Quest – Gray Interior Driver’s Airbag Assembly Quest – Beige Interior Driver’s Airbag Assembly Titan, Armada – Almond Interior Driver’s Airbag Assembly Titan, Armada – Charcoal Interior Driver’s Airbag Assembly Armada – Stone Interior Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Graphite Interior Driver’s Airbag Assembly Frontier – Steel Interior Driver’s Airbag Assembly Frontier, Xterra, Pathfinder – Beige Interior Driver’s Airbag Assembly Frontier – Graphite / Red Interior Driver’s Airbag Assembly Frontier – Steel Interior Driver’s Airbag Assembly Frontier – Beige Interior The name and address of the driver’s airbag supplier is: Autoliv ASP, Inc. 1320 Pacific Drive Auburn Hills, Ml 48326 Part Number 98510-ZM70A 98510-ZM70B 98510-ZQ00A 98510-ZQ00B 98510-ZV00C 98510-ZP50C 98510-ZP50D 98510-ZS00A 98510-ZP60C 98510-ZP60D 98510-ZS10A ’ Maryann Pierce Perttunen Vice President Legal maryann.perttunen@autoliv.com Direct: +1-248-276-0713 3. Total Number of Vehicles Potentially Involved: Approximately 404,690 vehicles may be affected as shown in the table below: Model Year l Model Number of Vehicles MY 2008 – 2011 Nissan Titan 75,530 MY 2008 – 2011 Nissan Frontier 113,313 MY 2008 – 2011 Nissan Xterra 72,601 MY 2008 – 2011 Nissan Pathfinder 70,693 MY 2008 – 2011 Nissan Armada 43,616 MY 2008 – 2009 Nissan Quest 28,937 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Approximately 0.03%. 1% is used here because submission within NHTSA s safety portal will not allow a non-numeric value. 5. Description of the Defect: The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants. 6. Chronology of Principal Events: January 2022 – Nissan received a customer Vehicle Owner Questionnaire (VOQ) from NHTSA related to an alleged injury reportedly caused by emblem detachment during a driver’s airbag deployment on a Model Year 2008 Nissan Titan vehicle. Nissan launched an investigation into the issue.    Nissan identified three previous allegations of injury caused by detached emblems related to an airbag deployment event. At the time, based on the analysis Nissan conducted on the one (1) available part, Nissan believed it was an isolated incident. February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant residue on the broken emblem December 2020 Takata Trust Claim – Nissan has been unable to inspect the Model Year 2010 Armada December 2020 VOQ – Nissan was unable to inspect the Model Year 2009 Armada because it was salvaged March 2022 – Nissan inspected the January 2022 VOQ incident vehicle but was not permitted to collect the incident part for further analysis. Nissan expanded its search to look for broken emblems. Additionally, Nissan initiated a parts return activity to retrieve any broken emblem field parts. April 29, 2022 through August 2022 – Nissan shared their findings from the January 2022 VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the emblem location and on the emblem. Nissan continued attempts to collect the January 2022 voo incident part for analysis. Additionally, Nissan collected two (2) field parts with the same emblem design produced within 3 months (November 2007) of the January 2022 VOO incident part and which had allegedly broken off from the steering wheel cover (but not during an airbag deployment). September 2022 through December 2022 – Nissan worked together with the airbag supplier (Autoliv) and conducted an emblem traceability study that linked the potential emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material at the start of production. As part of the investigation, Nissan conducted a search for claims related to the subject condition. Nissan refined its search criteria multiple times to identify claims of broken or detached emblems. After extensive analysis, Nissan identified one hundred seventeen (117) reports of cracked or detached emblems. However, not one of them was related to airbag deployment. A majority of the identified claims were related to cosmetic concerns about the emblem. Nissan continued updates to NHTSA on its field collection activity and attempts to collect the January 2022 VOQ incident part. Initial analysis of the other two (2) collected field parts showed broken emblem posts and revealed degradation that may have been due to melt flow rate variation during production. There was also evidence of material degradation potentially caused by the chrome plating process. January 2023 – Nissan received the January 2022 VOQ incident part and began analysis. Nissan shared the results of its investigation of the 2 collected field parts with NHTSA during a call on January 19, 2023. The majority of the instances of broken emblems come from an 8-month production period in 2007-2008 when Douglas supplied the emblem and was found to have used resin with non-optimized melt flow parameters in the injection molding process. Breaking of emblems was likely caused by a combination of material quality, quality of chrome plating of emblem, and customer usage. Subsequent analysis of the January 2022 VOQ incident part confirmed that it also had a lower tensile strength, similar to the two (2) collected field parts. Nissan also worked with Autoliv to identify the potentially affected vehicle population based on internal production records. February 2, 2023 – Based on the results of the investigation, and out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall Campaign. 7. Description of Corrective Action: Dealers will be notified beginning February 10, 2023. Owners of all potentially affected vehicles will receive an interim letter by April, 10 2023. The repair is under study at this time. When the repair is ready, customers will receive a final invitation to repair letter. All inspections and repairs will be performed free of charge for parts and labor. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-067 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : FEB 09, 2023 NHTSA Recall No. : 23V-067 Manufacturer Recall No. : PC944/5/6/7/8/9 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 404,690 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2008-2011 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 25, 2007 – APR 27, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2008-2011 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 13, 2007 – DEC 23, 2010 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-067 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2008-2011 Nissan Xterra Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 13, 2007 – DEC 23, 2010 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2008-2011 Nissan Pathfinder Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 13, 2007 – DEC 23, 2010 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2008-2011 Nissan Armada Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 25, 2007 – APR 28, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2008-2009 Nissan Quest Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 27, 2007 – JUN 15, 2009 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-067 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants. Description of the Cause : NR Identification of Any Warning that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Quest – Gray Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70A Component Name 2 : Quest – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70B Component Name 3 : Titan, Armada – Almond Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00A Component Name 4 : Titan, Armada – Charcoal Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00B Part 573 Safety Recall Report 23V-067 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : Armada – Stone Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZV00C Component Name 6 : Frontier, Xterra, Pathfinder – Graphite Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP50C Component Name 7 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP50D Component Name 8 : Frontier, Xterra, Pathfinder – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZS00A Component Name 9 : Frontier – Graphite / Red Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60C Component Name 10 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60D Component Name 11 : Frontier – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZS10A Part 573 Safety Recall Report 23V-067 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Autoliv ASP, Inc. Address : 1320 Pacific Drive Auburn Hills Michigan 48326 Country : United States Chronology : See attached Part 573 report for chronology. Description of Remedy : Description of Remedy Program : The repair is under study at this time. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified beginning February 10, 2023. Owners of all potentially affected vehicles will receive an interim letter by April, 10 2023. Planned Dealer Notification Date : FEB 10, 2023 – NR Planned Owner Notification Date : APR 10, 2023 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-067 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : FEB 13, 2023 NHTSA Recall No. : 23V-067 Manufacturer Recall No. : PC944 PC945 PC946 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 404,690 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2008-2011 Nissan Titan Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 25, 2007 – APR 27, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2008-2011 Nissan Frontier Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 13, 2007 – DEC 23, 2010 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-067 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2008-2011 Nissan Xterra Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 13, 2007 – DEC 23, 2010 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2008-2011 Nissan Pathfinder Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 13, 2007 – DEC 23, 2010 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2008-2011 Nissan Armada Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 25, 2007 – APR 28, 2011 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2008-2009 Nissan Quest Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS Descriptive Information : This issue is specific to the emblems on certain driver’s airbag assemblies provided by the supplier (Autoliv), that were used during the production periods for the models listed above. No other Nissan or INFINITI vehicles are affected. Production Dates : SEP 27, 2007 – JUN 15, 2009 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-067 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants. Description of the Cause : NR Identification of Any Warning that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Quest – Gray Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70A Component Name 2 : Quest – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZM70B Component Name 3 : Titan, Armada – Almond Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00A Component Name 4 : Titan, Armada – Charcoal Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZQ00B Part 573 Safety Recall Report 23V-067 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : Armada – Stone Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZV00C Component Name 6 : Frontier, Xterra, Pathfinder – Graphite Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP50C Component Name 7 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP50D Component Name 8 : Frontier, Xterra, Pathfinder – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZS00A Component Name 9 : Frontier – Graphite / Red Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60C Component Name 10 : Frontier – Steel Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZP60D Component Name 11 : Frontier – Beige Interior Component Description : Driver’s Airbag Assembly Component Part Number : 98510-ZS10A Part 573 Safety Recall Report 23V-067 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Autoliv ASP, Inc. Address : 1320 Pacific Drive Auburn Hills Michigan 48326 Country : United States Chronology : See attached Part 573 report for chronology. Description of Remedy : Description of Remedy Program : The repair is under study at this time. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified beginning February 10, 2023. Owners of all potentially affected vehicles will receive an interim letter by April, 10 2023. Planned Dealer Notification Date : FEB 10, 2023 – NR Planned Owner Notification Date : APR 10, 2023 – NR * NR – Not Reported

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CAMPAIGN ID: PC944, PC945, PC946| REVISION 1 CAMPAIGN BULLETIN Driver Airbag Cover Emblem Voluntary Safety Recall Campaign Reference: PC944, PC945, PC946 Date: February 16, 2023 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** Campaign Summary ***** Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling the affected vehicles to address a potential issue with the driver airbag cover emblem. The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants. Dealers will be able to identify the potentially affected vehicles in Service Comm and DBS National Service History on February 10, 2023. Nissan is currently developing its remedy plan. Nissan anticipates remedy availability in Fall 2023. A campaign announcement and repair information will be distributed once the remedy is available. Affected Models/Years: Affected Population: Campaign ID: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2008-2011 Titan (A60) 75,530 PC944 N/A February 10, 2023 YES 2008-2011 Armada (TA60) 43,543 2008-2011 Pathfinder (R51) 70,082 2008-2011 Frontier (D40) 112,968 PC945 2008-2011 Xterra (N50) 72,431 2008-2009 Quest (V42) 28,936 PC946 REVISED February 16, 2023 Please discard earlier versions of this bulletin. The announcement from February 10, 2023 has been revised to include the following: • Towing is covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign. The FAQ section has been revised to reflect this change. CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1 ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign I.D. PC944, PC945, PC946. 2. Dealers must not wholesale, sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been inspected and, if necessary, repaired. ***** Release Schedule ***** Repair Nissan is currently developing its remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. Ahead of publication of the campaign repair bulletin, please reach out to FQA for support campaignannouncements@nissan-usa.com . Nissan anticipates remedy availability in Fall 2023. Owner Notification Nissan will begin mailing interim notification letters to owners of affected vehicles in March 2023, via U.S. Mail. Once the remedy is available, owners will receive an invitation to repair letter instructing them to bring their vehicle to an authorized Nissan dealer to have the remedy work completed at no cost to the owner. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a recall? A. Yes. Q. Is this a Stop Sale? A. Yes. CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1 Q: Does this stop sale apply to previously owned vehicles? A. Nissan strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws preventing the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls. Q. How do I know if my vehicle has a problem with the driver airbag cover emblem? A. If your vehicle is subject to this campaign, you will receive an owner notification letter from Nissan. If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html Q. What is the reason for the recall? A. The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment. Q. What is the possible effect of the condition? A. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants. Q. What will be the corrective action for this voluntary recall campaign? A. Nissan is currently developing a remedy plan. Q. When will vehicle owners be notified? A. Nissan will begin sending interim notifications to owners of all potentially affected vehicles in March 2023 via U.S. Mail. Q. Is my vehicle safe to drive? A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available. CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1 Q. Is there anything owners can do to avoid the risk/danger? A. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available. Q. Are parts available for the recall repair? A. Nissan is currently developing a remedy plan. Owners with a loose, cracked or missing emblem should contact their local authorized Nissan dealer for diagnosis. If inspection deems remedy is needed, a limited number of parts or alternative transportation may be available. Q. Will alternate transportation be provided while the dealer is awaiting parts? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018. Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance? A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign. EXPENSE CODE DESCRIPTION AMOUNT 501 Towing $200 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Q. Is there any charge for the repair? A. No. Once the remedy and parts are available, the repair will be performed for the customer free of charge for parts and labor. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, once the remedy and parts are available, any authorized Nissan dealer is able to perform the recall campaign. CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1 For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed. Q. How long will the corrective action take? A. Nissan is currently developing a remedy plan. Q. Where can dealers find used airbag inflator parts return information? A. This information is available on Dealer 360 in the recalls & service campaigns forum: https://dealer360.nnanet.com/community/topics/8300/ Q. I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to? A. If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the Nissan Campaigns and Recalls Team at campaignannouncements@nissan-usa.com. If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email. Q. I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated? A. If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed. If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530. Q. I have other concerns, whom do I talk to? A. Please contact Consumer Affairs at the numbers below. Region Division Number United States Nissan North America 1-800-867-7669 Q. What model year vehicles are involved? A. Certain model year 2008-2011 Nissan Titan vehicles, 2008-2011 Nissan Armada vehicles, 2008-2011 Nissan Pathfinder vehicles, 2008-2011 Nissan Frontier vehicles, 2008-2011 Nissan Xterra vehicles, and 2008-2009 Nissan Quest vehicles. CAMPAIGN ID: PC944, PC945, PC946 | REVISION 1 Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. Some vehicles may have received an affected service part as part of a collision or theft repair, which may include 2004-2012 Nissan Titan vehicles, 2004-2012 Nissan Armada vehicles, 2005-2012 Nissan Pathfinder vehicles, 2005-2013 Nissan Frontier vehicles, 2005-2013 Nissan Xterra vehicles, and 2004-2008 Nissan Quest vehicles. These service parts are subject to an equipment recall. Revision History: Date Announcement Purpose February 10, 2023 Voluntary Safety Recall Campaign New Campaign Announcement February 16, 2023 REVISION 1 Towing coverage updated

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