2023 Infiniti QX60; 2nd Row Bench Seat

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Classification: Reference: Date: BT23-001 ITB23-008 February 21, 2023 Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. 1/9 VOLUNTARY SAFETY RECALL CAMPAIGN 2023 QX60; 2ND ROW BENCH SEAT CAMPAIGN ID #: PC953 APPLIED VEHICLES: 2023 QX60 (L51) Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2023 QX60 vehicles to replace the applicable 2nd row seat (LH or RH). This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PC953 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed. 2/9 ITB23-008 REQUIRED SPECIAL TOOL Each retailer has been previously shipped one Quick Scan Tool, special tool J-52352. New or replacement Essential Tools are available from Tech•Mate online: www.techmatetools.com, or by phone: 1-833-397-3493 When ordering, keep in mind that the tool part number prefix has changed from “J” to “NI”. For example, J-52352 is now NI-52352. Figure 1 3/9 ITB23-008 SERVICE PROCEDURE Order the Seat Assembly Replacement IMPORTANT: Before starting, make sure:  ASIST on the CONSULT PC has been synchronized (updated) to the current date.  All C-III plus software updates (if any) have been installed. Figure 2 2. Open ASIST. 3. Select Tech Support Info, and then select Bulletin Support Items. Figure 3 1. Connect the Quick Scan Tool (J-52352) to a CONSULT PC USB port. Tech Support Info Bulletin Support Items 4/9 ITB23-008 4. Select CLICK HERE… next to PC953 – QX60 2nd Row Seat. Figure 4 Figure 5 Figure 6 5. Using the Quick Scan Tool (J-52352), scan the bar code on the VIN Certification Label located at the base of the B-Pillar. HINT:  Make sure the VIN Certification Label is clean.  Hold the Quick Scan Tool (J-52352) about 6 inches away from the label.  Hold the trigger down until the Quick Scan Tool (J-52352) is finished scanning the label, an audible ‘beep’ sound will be heard.  Some VIN Certification Labels may not scan quickly.  Once the VIN automatically populates in the form, verify all 17 characters are correct (Figure 6).  If needed, the VIN can be entered manually. XXXXXXXXXXXXXXXXX R1808 – ABS Actuator Inspection CLICK HERE… R1917/R1921 ABS Type ID Selection Tool CLICK HERE… ITB19-041 Vehicle Applicability CLICK HERE… R21A5 Knuckle Inspection CLICK HERE… PC953 – QX60 2nd Row Seat CLICK HERE… PC953 – QX60 2nd Row Seat XXXX 5/9 ITB23-008 Figure 7 Figure 8 Figure 9 6. Select Check on the ASIST screen. 7. The part number for the applicable 2nd row seat assembly will be provided. HINT: The ASIST tool will provide the 2nd row seat position (LH or RH) that will be replaced.  If the VIN entered is not applicable and the screen in Figure 9 displays, verify the correct VIN is entered and verify Campaign PC953 applies to this VIN. XXXXXXXXXXXXXXXXX PC953 – QX60 2nd Row Seat PC953 – QX60 2nd Row Seat XXXX XXXXXXXXXXXXXXXXX XX 880XX-XXXXX PC953 – QX60 2nd Row Seat XXXX XXXXXXXXXXXXXXXXX XXXX 6/9 ITB23-008 Side Airbag Module Registration HINT: A new Side Airbag Module is part of the replacement seat assembly and the replacement Side Airbag Module must be registered before the replacement seat assembly is installed. 8. Open ASIST. 9. Select Tech Support Info, and then select Inventory Vehicle Actions. Figure 10 10. Select CLICK HERE… next to Airbag to VIN Registration. Figure 11 Tech Support Info Inventory Vehicle Actions NNA Infiniti Dealer Inventory Action Airbag to VIN Registration CLICK HERE… PC953 – QX60 2nd Row Seat CLICK HERE… Inventory Inspections – Infiniti 7/9 ITB23-008 Figure 12 Figure 13 11. Using the Quick Scan Tool (J-52352), scan the bar code on the VIN Certification Label located at the base of the B-Pillar. HINT:  Make sure the VIN Certification Label is clean.  Hold the Quick Scan Tool (J-52352) about 6 inches away from the label.  Hold the trigger down until the Quick Scan Tool (J-52352) is finished scanning the label, an audible ‘beep’ sound will be heard.  Some VIN Certification Labels may not scan quickly.  Once the VIN automatically populates in the form, verify all 17 characters are correct (Figure 13).  If needed, the VIN can be entered manually. XXXXXXXXXXXXXXXXX 8/9 ITB23-008 12. Using the Quick Scan Tool (J-52352), scan the QR code (serial number) on the new Airbag Module. HINT:  Make sure the QR code label is clean.  Hold the Quick Scan Tool (J-52352) about 6 inches away from the QR code.  Hold the trigger down until the Quick Scan Tool (J-52352) is finished scanning the QR code, an audible ‘beep’ sound will be heard.  Once the serial number automatically populates in the form, verify all the characters are correct (Figure 16).  If needed, the serial number can be entered manually. Figure 14 Figure 15 Figure 16 Bench Seat Assembly Replacement 14. Replace the applicable bench seat assembly.  Refer to the ESM: BODY INTERIOR > SEAT > REMOVAL AND INSTALLATION > SECOND ROW SEATS > Removal and Installation 13. Select Submit on the ASIST screen. Scan this QR code Manually enter this serial number if needed XXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX 9/9 ITB23-008 PARTS INFORMATION DESCRIPTION PART NUMBER QUANTITY SEAT ASSY – 2nd ROW, LH (Bench Seat Assembly, 60%) 88050 – (1) 1 (As Needed) SEAT ASSY – 2nd ROW, RH (Bench Seat Assembly, 40%) 88000 – (1) 1 (As Needed) (1) Refer to steps 1-7 on pages 3-5 to order the correct part number. CLAIMS INFORMATION Submit a “CM” line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT PC953 Replace 2nd Row Bench Seat Assembly PC9530 0.7 AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION February 21, 2023 ITB23-008 Original bulletin published

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