PC953 Second Row Seat Track Stopper – 2023 Infiniti QX60

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.r’\__
NISSAN
“-…/
February 21, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided
with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna Plant
2. Vehicles Potentially Involved:
Certain Model Year 2023 lnfiniti QX60 as shown in the table below:
Model Dates of Manufacture Plant
MY 2023 lnfiniti QX60 August 31, 2022 to September 2, 2022 Smyrna
Based on the Tier 1 (Adient) supplier records, the issue occurred because
incorrect tool was used to produce a limited number of second-row seat tracks
for certain MY 2023 QX60 vehicles, manufactured during the specified time period
outlined above. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part DescriRtion
2nd Row Seat 60% 2nd Row Seat – Autograph Trim Graphite
2nd Row Seat 60% 2nd Row Seat – Luxe Trim Sandstone
2nd Row Seat 60% 2nd Row Seat – Sensory Trim Graphite
2nd Row Seat 60% 2nd Row Seat – Sensory Trim Sandstone
2nd Row Seat 60% 2nd Row Seat – Sensory Trim Saddle Brown
2nd Row Seat Captain’s 2nd Row Seat – Luxe Trim Saddle Brown
2nd Row Seat 40% 2nd Row Seat – Luxe Trim Graphite
2nd Row Seat Captain’s 2nd Row Seat – Luxe Trim Saddle Brown
The second-row seat supplier (Tier 1) for the affected vehicles:
Adient US-LLC
Supplier Code: 1004301
Address: 1501 Molloy Lane, Murfreesboro, TN 37129, USA.
Carl German, Director of Quality
(734) 254 – 3058
[email protected]
3. Total Number of Vehicles Potentially Involved:
Approximately Seventeen (17) MY 2023 lnfiniti QX60 vehicles total.
Part Number
88050 6SC0A
88050 6SC0B
88050 6SC3A
88050 6SC3B
88050 6SC3C
88050 6SC6C
88000 6SB2A
88000 6SC6C
Model Volume of Production
MY 2023 lnfiniti QX60 17
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
100%
5. Description of the Defect:
On certain lnfiniti QX60 vehicles, the second row adjustable seat may have the
incorrect rear stopper distance on the seat track. Due to a supplier error, the
incorrect stopper forming tool was used in production. As a result of this issue,
the seat could extend past the intended rear stopper point and may be difficult
to move, become stuck, or fail to lock in position correctly. If any of these
conditions occur, it may increase the risk of injury to the occupant in the event of
a crash.
6. Chronology of Principal Events:
September 6, 2022 – A technician noticed a second row seat was stuck in the
rearmost position during a routine quality check. Nissan initiated containment
measures and immediately began an investigation.
September 2022 through October 2022 – Nissan and the supplier conducted
yard audits totaling 13,384 vehicles and continued investigation of the issue.
Supplier maintenance records determined the rear stopper forming tool had
been recently replaced and the production tool had the incorrect dimensions for
the rear stopper.
November 2022 through December 2022 – During the supplier investigation, it
was determined that a maintenance technician may have inadvertently replaced
the stopper forming tool with an improper part. As a result, the distance used to
set the second row seat track stopper was incorrect and allowed for the seat to
extend past the intended stopping point. The supplier corrected the forming tool
and updated the tooling drawings to capture all critical dimensions. These
countermeasures and containment were adopted in production to prevent the
issue from reoccurring.
Concurrently, Nissan initiated a safety assessment to investigate the impact of
the seat traveling past the intended stopping point. As part of the assessment,
Nissan performed three (3) separate tests to evaluate seat performance in
multiple positions.
January 2023 – Nissan completed its safety assessment and concluded that the
second row seat showed performance degradation when adjusted to the
rearmost position (past the intended stopping point).
February 13, 2023 – Nissan decided to conduct a Voluntary Safety Recall to
inspect, and remedy all potentially affected vehicles.
Nissan is not aware of any warranty claims attributed to this condition.
7. Description of Corrective Action:
Dealers will be notified beginning February 22, 2023. Owners of all potentially
affected vehicles will be notified beginning April 14, 2023. Dealers will be
instructed to scan the VIN to identify the affected second row seat assembly.
The dealer will then remove and replace the concerned second row seat. All
repairs will be performed free of charge for parts and labor and may take less
than one (1) hour to complete.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles are no longer under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.

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OWNER NOTIFICATION NHTSA Recall 23V-108
NOTIFICACIÓN PROPIETARIO
Dear INFINITI QX60 Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Infiniti has decided that a defect which relates to motor vehicle safety exists in certain Model Year
2023 INFINITI QX60 vehicles. Our records indicate that you own or lease the Infiniti vehicle
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Due to a supplier error that has since been corrected, the incorrect stopper forming tool was used in
production. This issue could result in the second row adjustable seat having the incorrect rear stopper
distance on the seat track. As a result of this issue, the seat could extend past the intended rear
stopper point and may be difficult to move, become stuck, or fail to lock in position correctly. If any of
these conditions occur, it may increase the risk of injury to the occupant in the event of a crash.
What Nissan Will Do
Qué Hará Nissan
Your INFINITI retailer will replace the affected second row seat assembly. This service, which is
conducted at no charge to you for parts and labor, could take up to two (2) hours to complete.
However, your INFINITI retailer may require your vehicle for a longer period of time based upon their
work schedule.
What You Should Do
Qué Debes Hacer
INFINITI recommends you contact your local INFINITI retailer to have the second row seat assembly
replaced before using the second row seat.
INFINITI recomienda que se comunique con su distribuidor INFINITI local para
reemplazar el conjunto de asientos de la segunda fila antes de usar el asiento de la
segunda fila. Comuníquese con su concesionario Nissan para programar una cita para
reparar su vehículo lo antes posible.
 Your Model Year 2023 INFINITI QX60 vehicle is subject to a new Safety Recall.
 The second row adjustable seat may become difficult to move, become stuck, or fail to lock in
position.
 INFINITI recommends you contact your local INFINITI retailer to have the second row seat
assembly replaced before using the second row seat.
 INFINITI will replace your second row seat for FREE.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PC953.
Para obtener más información sobre el retiro (recall), visite
https://nna.secure.force.com/recall?camp=PC953.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN
37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs
Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número
libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos
nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

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CAMPAIGN BULLETIN
Second Row Seat Track Stopper
Voluntary Recall Campaign
Reference: PC953
Date: February 22, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
SAFETY RECALL
CAMPAIGN ID: PC953 | Original Document
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
MY2023 QX60 (L51)
17
1
February 22, 2023
YES
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2023 INFINITI QX60 vehicles to replace the affected second row seat assembly.
On certain Infiniti QX60 vehicles, the second row adjustable seat may have the incorrect rear stopper distance on the seat track. Due to a supplier error that has since been corrected, the incorrect stopper forming tool was used in production. As a result of this issue, the seat could extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in position correctly. If any of these conditions occur, it may increase the risk of injury to the occupant in the event of a crash.
Affected vehicles are subject to stop sale.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC953
 Refer to IPSB15-286 for additional information.
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB23-008 to remedy any vehicles subject to this campaign.
4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
CAMPAIGN ID: PC953 | Original Document
***** Release Schedule *****
Parts
Parts will be on restriction and can be ordered via DBS.
Part Number
Description
Quantity
88050 – (1)
SEAT ASSY – 2nd ROW, LH
(Bench Seat Assembly, 60%)
1
(as needed)
88000 – (1)
SEAT ASSY – 2nd ROW, RH
(Bench Seat Assembly, 40%)
1
(as needed)
(1) Refer to steps 1-7 on pages 3-5 of ITB23-008 to order the correct part number.
Special Tools
• J-52352 or NI-52352 Scan Tool
Repair
• ITB23-008
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in March 2023 via U.S. Mail.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
A. Yes.
Q: Is this a Stop Sale?
A. Yes.
Q What is the reason for the recall?
A. Due to a supplier error that has since been corrected, the incorrect stopper forming tool was used in production. This issue could result in the second row adjustable seat having the incorrect rear stopper distance on the seat track.
CAMPAIGN ID: PC953 | Original Document
Q What is the possible effect of the condition?
A As a result of this issue, the seat could extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in position correctly. If any of these conditions occur, it may increase the risk of injury to the occupant in the event of a crash.
Q. What will be the corrective action?
A. Retailers will replace the affected second row seat assembly.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in March 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the second row seat assembly remedied before using the second row seat.
Q. Are parts readily available?
A. Yes. Parts will be on restriction and can be ordered via DBS.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
CAMPAIGN ID: PC953 | Original Document
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$225 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific Model Year 2023 INFINITI QX60 vehicles manufactured between August 31, 2022 to September 2, 2022 may be affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.
Revision History:
Date
Announcement
Purpose
February 22, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-108
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. FEB 21, 2023 NHTSA Recall No. : 23V-108 Manufacturer Recall No. : PC953 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 17 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Infiniti QX60 Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on the Tier 1 (Adient) supplier records, the issue occurred because incorrect tool was used to produce a limited number of second-row seat tracks for certain MY 2023 QX60 vehicles, manufactured during the specified time period outlined above. No other Nissan or INFINITI vehicles are affected.
Production Dates : AUG 31, 2022 – SEP 02, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On certain Infiniti QX60 vehicles, the second row adjustable seat may have the incorrect rear stopper distance on the seat track. Due to a supplier error, the incorrect stopper forming tool was used in production. As a result of this issue, the seat could extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in position correctly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If any of these conditions occur, it may increase the risk of injury to the
occupant in the event of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : The customer may notice the adjustable send row seat may be difficult to move forward, become stuck in the rear most position or fail to lock correctly.
Involved Components : Part 573 Safety Recall Report 23V-108 Page 2 Component Name 1 : 2nd Row Seat
Component Description : 60% 2nd Row Seat – Autograph Trim Graphite Component Part Number : 88050 6SC0A Component Name 2 : 2nd Row Seat
Component Description : 60% 2nd Row Seat – Luxe Trim Sandstone Component Part Number : 88050 6SC0B Component Name 3 : 2nd Row Seat
Component Description : 60% 2nd Row Seat – Sensory Trim Graphite Component Part Number : 88050 6SC3A Component Name 4 : 2nd Row Seat
Component Description : 60% 2nd Row Seat – Sensory Trim Sandstone Component Part Number : 88050 6SC3B Component Name 5 : 2nd Row Seat
Component Description : 60% 2nd Row Seat – Sensory Trim Saddle Brown Component Part Number : 88050 6SC3C Component Name 6 : 2nd Row Seat
Component Description : Captain’s 2nd Row Seat – Luxe Trim Saddle Brown Component Part Number : 88050 6SC6C Component Name 7 : 2nd Row Seat
Component Description : 40% 2nd Row Seat – Luxe Trim Graphite Component Part Number : 88000 6SB2A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-108 Page 3 Component Name 8 : 2nd Row Seat
Component Description : Captain’s 2nd Row Seat – Luxe Trim Saddle Brown Component Part Number : 88000 6SC6C Supplier Identification : Component Manufacturer
Name : Adient US-LLC Address : 1501 Molloy Lane
Murfreesboro Tennessee 37129
Country : United States Chronology :
September 6, 2022 – A technician noticed a second row seat was stuck in the rearmost position during a routine quality check. Nissan initiated containment measures and immediately began an investigation. September 2022 through October 2022 – Nissan and the supplier conducted yard audits totaling 13,384 vehicles and continued investigation of the issue. Supplier maintenance records determined the rear stopper forming tool had been recently replaced and the production tool had the incorrect dimensions for the rear stopper. November 2022 through December 2022 – During the supplier investigation, it was determined that a maintenance technician may have inadvertently replaced the stopper forming tool with an improper part. As a result, the distance used to set the second row seat track stopper was incorrect and allowed for the seat to extend past the intended stopping point. The supplier corrected the forming tool and updated the tooling drawings to capture all critical dimensions. These countermeasures and containment were adopted in production to prevent the issue from reoccurring. Concurrently, Nissan initiated a safety assessment to investigate the impact of the seat traveling past the intended stopping point. As part of the assessment, Nissan performed three (3) separate tests to evaluate seat performance in multiple positions. January 2023 – Nissan completed its safety assessment and concluded that the second row seat showed performance degradation when adjusted to the rearmost position (past the intended stopping point). February 13, 2023 – Nissan decided to conduct a Voluntary Safety Recall to inspect, and remedy all potentially affected vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-108
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Nissan is not aware of any warranty claims attributed to this condition.
Description of Remedy :
Description of Remedy Program : Dealers will be instructed to scan the VIN to identify the affected second
row seat assembly. The dealer will then remove and replace the concerned second row seat. All repairs will be performed free of charge for parts and labor and may take less than one (1) hour to complete. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.
NR NR Recall Schedule :
Description of Recall Schedule : Dealers will be notified beginning February 22, 2023. Owners of all
potentially affected vehicles will be notified beginning April 14, 2023.
Planned Dealer Notification Date : FEB 22, 2023 – NR Planned Owner Notification Date : APR 14, 2023 – NR
* NR – Not Reported

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