2023 Infiniti QX60; 2nd Row Bench Seat

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Classification: Reference: Date:
BT23-001 ITB23-008 February 21, 2023
Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
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VOLUNTARY SAFETY RECALL CAMPAIGN
2023 QX60; 2ND ROW BENCH SEAT
CAMPAIGN ID #: PC953
APPLIED VEHICLES: 2023 QX60 (L51)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign on certain specific model year
2023 QX60 vehicles to replace the applicable 2nd row seat (LH or RH). This service will be
performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number PC953 to this campaign. This number must
appear on all communication and documentation of any nature dealing with this campaign.
RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS)
National Service History for the campaign status on each vehicle falling within the range of
this voluntary safety recall which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) clients
and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer
inventory which are the subject of a safety recall must be corrected prior to sale.
Failure to do so can result in civil penalties by the National Highway Traffic Safety
Administration. While federal law applies only to new vehicles, Infiniti strongly
encourages retailers to correct any used vehicles in their inventory before they are retailed.
2/9 ITB23-008
REQUIRED SPECIAL TOOL
Each retailer has been previously shipped one Quick Scan Tool, special tool J-52352.
New or replacement Essential Tools are available from Tech•Mate online:
www.techmatetools.com, or by phone: 1-833-397-3493
When ordering, keep in mind that the tool part number prefix has changed from “J” to “NI”.
For example, J-52352 is now NI-52352.
Figure 1
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SERVICE PROCEDURE
Order the Seat Assembly Replacement
IMPORTANT: Before starting, make sure:
 ASIST on the CONSULT PC has been synchronized (updated) to the current date.
 All C-III plus software updates (if any) have been installed.
Figure 2
2. Open ASIST.
3. Select Tech Support Info, and then select Bulletin Support Items.
Figure 3
1. Connect the Quick Scan Tool
(J-52352) to a CONSULT PC
USB port.
Tech Support Info
Bulletin Support Items
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4. Select CLICK HERE… next to PC953 – QX60 2nd Row Seat.
Figure 4
Figure 5
Figure 6
5. Using the Quick Scan Tool (J-52352),
scan the bar code on the VIN
Certification Label located at the base
of the B-Pillar.
HINT:
 Make sure the VIN Certification
Label is clean.
 Hold the Quick Scan Tool
(J-52352) about 6 inches away
from the label.
 Hold the trigger down until the
Quick Scan Tool (J-52352) is
finished scanning the label, an
audible ‘beep’ sound will be heard.
 Some VIN Certification Labels
may not scan quickly.
 Once the VIN automatically
populates in the form, verify all 17
characters are correct (Figure 6).
 If needed, the VIN can be entered
manually.
XXXXXXXXXXXXXXXXX
R1808 – ABS Actuator Inspection CLICK HERE…
R1917/R1921 ABS Type ID Selection Tool CLICK HERE…
ITB19-041 Vehicle Applicability CLICK HERE…
R21A5 Knuckle Inspection CLICK HERE…
PC953 – QX60 2nd Row Seat CLICK HERE…
PC953 – QX60 2nd Row Seat
XXXX
5/9 ITB23-008
Figure 7
Figure 8
Figure 9
6. Select Check on the ASIST screen.
7. The part number for the applicable
2nd row seat assembly will be
provided.
HINT: The ASIST tool will provide the
2nd row seat position (LH or RH) that
will be replaced.
 If the VIN entered is not applicable
and the screen in Figure 9
displays, verify the correct VIN is
entered and verify Campaign
PC953 applies to this VIN.
XXXXXXXXXXXXXXXXX
PC953 – QX60 2nd Row Seat
PC953 – QX60 2nd Row Seat
XXXX
XXXXXXXXXXXXXXXXX
XX
880XX-XXXXX
PC953 – QX60 2nd Row Seat
XXXX
XXXXXXXXXXXXXXXXX
XXXX
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Side Airbag Module Registration
HINT: A new Side Airbag Module is part of the replacement seat assembly and the
replacement Side Airbag Module must be registered before the replacement seat assembly
is installed.
8. Open ASIST.
9. Select Tech Support Info, and then select Inventory Vehicle Actions.
Figure 10
10. Select CLICK HERE… next to Airbag to VIN Registration.
Figure 11
Tech Support Info
Inventory Vehicle Actions
NNA Infiniti Dealer Inventory Action
Airbag to VIN Registration CLICK HERE…
PC953 – QX60 2nd Row Seat CLICK HERE…
Inventory Inspections – Infiniti
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Figure 12
Figure 13
11. Using the Quick Scan Tool (J-52352),
scan the bar code on the VIN
Certification Label located at the base
of the B-Pillar.
HINT:
 Make sure the VIN Certification
Label is clean.
 Hold the Quick Scan Tool
(J-52352) about 6 inches away
from the label.
 Hold the trigger down until the
Quick Scan Tool (J-52352) is
finished scanning the label, an
audible ‘beep’ sound will be heard.
 Some VIN Certification Labels
may not scan quickly.
 Once the VIN automatically
populates in the form, verify all 17
characters are correct (Figure 13).
 If needed, the VIN can be entered
manually.
XXXXXXXXXXXXXXXXX
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12. Using the Quick Scan Tool (J-52352), scan the QR code (serial number) on the new
Airbag Module.
HINT:
 Make sure the QR code label is clean.
 Hold the Quick Scan Tool (J-52352) about 6 inches away from the QR code.
 Hold the trigger down until the Quick Scan Tool (J-52352) is finished scanning the
QR code, an audible ‘beep’ sound will be heard.
 Once the serial number automatically populates in the form, verify all the
characters are correct (Figure 16).
 If needed, the serial number can be entered manually.
Figure 14 Figure 15
Figure 16
Bench Seat Assembly Replacement
14. Replace the applicable bench seat assembly.
 Refer to the ESM: BODY INTERIOR > SEAT > REMOVAL AND
INSTALLATION > SECOND ROW SEATS > Removal and Installation
13. Select Submit on the ASIST screen.
Scan this
QR code
Manually enter this
serial number if needed
XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
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PARTS INFORMATION
DESCRIPTION PART NUMBER QUANTITY
SEAT ASSY – 2nd ROW, LH
(Bench Seat Assembly, 60%) 88050 – (1) 1
(As Needed)
SEAT ASSY – 2nd ROW, RH
(Bench Seat Assembly, 40%) 88000 – (1) 1
(As Needed)
(1) Refer to steps 1-7 on pages 3-5 to order the correct part number.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PC953 Replace 2nd Row Bench Seat Assembly PC9530 0.7
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION
February 21, 2023 ITB23-008 Original bulletin published

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