PC956 Steering Wheel Bolt Replacement – 2023 Nissan Ariya

February 28, 2023 NHTSA CAMPAIGN NUMBER: 23V131000

Steering Wheel May Detach from Steering Column

A steering wheel with a loose or missing bolt can detach from the steering column, causing a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V131

Manufacturer Nissan North America, Inc.

Components STEERING

Potential Number of Units Affected 1,063

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. The steering wheel bolt may have been tightened incorrectly or not installed.

 

Remedy

Owners are advised to contact their dealer for transport and immediate repair if the steering wheel feels loose when gently rocking the wheel forward and back with their hands. Dealers will replace the steering wheel bolt, free of charge. Nissan began notifying owners on March 2, 2023 via phone and will follow up with owner notification letters beginning on March 30, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is PC956.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Steering Wheel Bolt Replacement
Voluntary Safety Recall Campaign

Reference: PC956
Date: March 1, 2023

 

Affected  Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2023 Ariya (FE0) 1,056 351 March 1, 2023 YES

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers.  Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced quality assurance hold (PC956) for MY2023 Ariya vehicles is being reclassified and expanded as a Voluntary Safety Recall Campaign. Nissan is recalling certain specific MY2023 Ariya vehicles as they may have a loose or missing steering wheel bolt.

Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue.  As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt.  In certain cases, the steering wheel bolt may not have been installed.  As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver.  If this occurs, loss of steering control may increase the risk of a crash.

Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair.  Dealers will replace the steering wheel bolt.

 

***** Release Schedule *****

Parts

Parts are on restriction and may be ordered through DBS.

Part Number Description Quantity 
48935-3BA0A Steering Wheel Bolt 1

NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified.

 

Repair

  • NTB23-016

 

Owner Notification

Nissan will notify the owners of potentially affected vehicles in March 2023.

 


Frequently Asked Questions (FAQ):

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the recall?

Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt.  In certain cases, the steering wheel bolt may not have been installed.

 

What is the possible effect of the condition?

 

If a vehicle has a loose or missing steering wheel bolt, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.

 

What will be the corrective action for this voluntary recall campaign?

Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt.

 

How long will the corrective action take?

This free service could take up to one (1.0) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

When will vehicle owners be notified?

Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair.

 

Is my vehicle safe to drive?

If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from Nissan, which will provide instructions on how to remedy your vehicle.  Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.

 

Is there anything owners can do to mitigate this condition?

If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair.  If your vehicle is subject to this campaign, you will receive an Owner Notification from

Nissan, which will provide instructions on how to remedy your vehicle.  Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Are parts readily available?

Parts are on restriction and can be ordered via DBS.

 

Is there any charge for this service?

No. The remedy will be provided for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the service.

For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.

 

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Certain specific model year 2023 Nissan Ariya vehicles manufactured between June 21, 2022 to October 21, 2022.

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


Chronology :

January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing.

February 8, 2023 – Nissan received a second report of a dealer employee detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. Nissan launched an investigation and determined both vehicles had been included in a port modification activity to address potential quality concerns with the steering touch sensor prior to distribution.
Both vehicles had been serviced by the same technician during the port modification activity.

February 11, 2023 – Nissan launched a dealer quality action to inspect the steering wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as part of the port modification activity.

February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle with a loose steering wheel out of a total 96 vehicles audited. Investigation determined that the incorrect torque had been applied to the affected steering wheel bolt during the port modification activity.

February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall to remedy all vehicles included in the port modification activity.

Nissan is not aware of any accident or injuries related to the subject condition.

 


2023 Nissan Ariya; Steering Wheel Bolt

 

2023 Nissan Ariya; Steering Wheel Bolt

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
NISSAN ARIYA 2023

 


6 Associated Documents

Nissan – Defect Information Report – February 2023

RMISC-23V131-8287.pdf 760.087KB

RMISC-23V131-8287

 


Defect Notice 573 Report

RCLRPT-23V131-5837.PDF 214.059KB

RCLRPT-23V131-5837

 


Nissan – Remedy Instructions and TSB – February 2023

RCRIT-23V131-0929.pdf 386.858KB

RCRIT-23V131-0929

 


Recall 573 Report – March 1, 2023

RCLRPT-23V131-7969.PDF 214.092KB

RCLRPT-23V131-7969

 


Nissan – Dealer Announcement – March 2023

RCMN-23V131-9421.pdf 136.258KB

RCMN-23V131-9421

 


Recall Acknowledgement

RCAK-23V131-3731.pdf 645.808KB

RCAK-23V131-3731

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V131&docType=RCL

 


 

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