PC956 Steering Wheel Bolt Replacement – 2023 Nissan Ariya

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.r’\__ NISSAN “-…/ February 28, 2023 Ms. Anne Collins Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Ms. Collins: Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. DEFECT INFORMATION REPORT 1. Manufacturer: Nissan Motor Co., Ltd. Tochigi Plant 2. Vehicles Potentially Involved: Certain Model Year 2023 Nissan Ariya vehicles as shown in the table below: Model Dates of Manufacture Plant MY 2023 Nissan Ariya June 21, 2022 to October 21, 2022 Tochigi Based on internal Nissan records, the issue (as described in Section 5 below) occurred on certain Model Year 2023 Ariya vehicles that were subject to a recent port modification to replace the steering wheel. No other Nissan or INFINITI vehicles are affected. The name, description and part number of the subject components are below: Part Name Part Description Part Number Fastener Steering Wheel Bolt 48935 3BA0A 3. Total Number of Vehicles Potentially Involved: Approximately 1,063 MY 2023 Nissan Ariya vehicles total. Model Volume of Production MY 2023 Nissan Ariya 1,063 4. Percentage of Vehicles Estimated to Actually Contain the Defect: Approximately 0.18%. 1% is used here because submission within NHTSA’s safety portal will not allow a value less than 1%. 5. Description of the Defect: Certain Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash. 6. Chronology of Principal Events: January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. February 8, 2023 – Nissan received a second report of a dealer employee detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. Nissan launched an investigation and determined both vehicles had been included in a port modification activity to address potential quality concerns with the steering touch sensor prior to distribution. Both vehicles had been serviced by the same technician during the port modification activity. February 11, 2023 – Nissan launched a dealer quality action to inspect the steering wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as part of the port modification activity. February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle with a loose steering wheel out of a total 96 vehicles audited. Investigation determined that the incorrect torque had been applied to the affected steering wheel bolt during the port modification activity. February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall to remedy all vehicles included in the port modification activity. Nissan is not aware of any accident or injuries related to the subject condition. 7. Description of Corrective Action: Dealers were notified of a Quality Action stop sale on February 22, 2023 and will be notified of the recall beginning March 1, 2023. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will be instructed to replace the steering wheel bolt. All repairs will be performed free of charge for parts and labor and may take less than one (1) hour to complete. Owners of vehicles that have not been remedied will be mailed a Part 577 notification letter by April 29, 2023 with instructions to bring their vehicle to the dealer for repair. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.

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CAMPAIGN BULLETIN Steering Wheel Bolt Replacement Voluntary Safety Recall Campaign Reference: PC956 Date: March 1, 2023 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: PC956 | Original Document IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** Campaign Summary ***** Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced quality assurance hold (PC956) for MY2023 Ariya vehicles is being reclassified and expanded as a Voluntary Safety Recall Campaign. Nissan is recalling certain specific MY2023 Ariya vehicles as they may have a loose or missing steering wheel bolt. Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PC956  Even if the Quality Action (PC956) has previously been completed, this Voluntary Safety Recall Campaign (PC956) still needs to be performed. 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. Dealers should use NTB23-016 to remedy any vehicles subject to this campaign, and please discard the procedure instructions provided for the Quality Action (PC956) as they no longer apply. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023 Ariya (FE0) 1,056 351 March 1, 2023 YES CAMPAIGN ID: PC956 | Original Document 4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts Parts are on restriction and may be ordered through DBS. NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified. Part Number Description Quantity 48935-3BA0A Steering Wheel Bolt 1 Repair • NTB23-016 Owner Notification Nissan will notify the owners of potentially affected vehicles in March 2023. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a recall? A. Yes. Q. Is this a Stop Sale? A. Yes. CAMPAIGN ID: PC956 | Original Document Q. What is the reason for the recall? A. Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. Q. What is the possible effect of the condition? A. If a vehicle has a loose or missing steering wheel bolt, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash. Q. What will be the corrective action for this voluntary recall campaign? A. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt. Q. How long will the corrective action take? A. This free service could take up to one (1.0) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Q. Is my vehicle safe to drive? A. If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from CAMPAIGN ID: PC956 | Original Document Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. Q. Are parts readily available? A. Parts are on restriction and can be ordered via DBS. Q. Is there any charge for this service? A. No. The remedy will be provided for the customer free of charge for parts and labor. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the service. For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain specific model year 2023 Nissan Ariya vehicles manufactured between June 21, 2022 to October 21, 2022. CAMPAIGN ID: PC956 | Original Document Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose March 1, 2023 Voluntary Safety Recall Campaign New Campaign Announcement

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-131 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : MAR 01, 2023 NHTSA Recall No. : 23V-131 Manufacturer Recall No. : PC956 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 1,063 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Nissan Ariya Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC Descriptive Information : Based on internal Nissan records, the issue occurred on certain Model Year 2023 Ariya vehicles that were subject to a recent port modification to replace the steering wheel. No other Nissan or INFINITI vehicles are affected. Production Dates : JUN 21, 2022 – OCT 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : the driver may notice the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions. Involved Components : Part 573 Safety Recall Report 23V-131 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fastener Component Description : Steering Wheel Bolt Component Part Number : 48935 3BA0A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. February 8, 2023 – Nissan received a second report of a dealer employee detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. Nissan launched an investigation and determined both vehicles had been included in a port modification activity to address potential quality concerns with the steering touch sensor prior to distribution. Both vehicles had been serviced by the same technician during the port modification activity. February 11, 2023 – Nissan launched a dealer quality action to inspect the steering wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as part of the port modification activity. February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle with a loose steering wheel out of a total 96 vehicles audited. Investigation determined that the incorrect torque had been applied to the affected steering wheel bolt during the port modification activity. February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall to remedy all vehicles included in the port modification activity. Nissan is not aware of any accident or injuries related to the subject condition. Part 573 Safety Recall Report 23V-131 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Dealers will be instructed to replace the steering wheel bolt. All repairs will be performed free of charge for parts and labor and may take less than one (1) hour to complete. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers were notified of a Quality Action stop sale on February 22, 2023 and will be notified of the recall beginning March 1, 2023. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Planned Dealer Notification Date : MAR 01, 2023 – NR Planned Owner Notification Date : MAR 30, 2023 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-131 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : FEB 28, 2023 NHTSA Recall No. : 23V-131 Manufacturer Recall No. : PC956 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 1,063 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Nissan Ariya Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC Descriptive Information : Based on internal Nissan records, the issue occurred on certain Model Year 2023 Ariya vehicles that were subject to a recent port modification to replace the steering wheel. No other Nissan or INFINITI vehicles are affected. Production Dates : JUN 21, 2022 – OCT 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : The customer may notice the excessive play or looseness of the steering wheel. Involved Components : Part 573 Safety Recall Report 23V-131 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fastener Component Description : Steering Wheel Bolt Component Part Number : 48935 3BA0A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. February 8, 2023 – Nissan received a second report of a dealer employee detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. Nissan launched an investigation and determined both vehicles had been included in a port modification activity to address potential quality concerns with the steering touch sensor prior to distribution. Both vehicles had been serviced by the same technician during the port modification activity. February 11, 2023 – Nissan launched a dealer quality action to inspect the steering wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as part of the port modification activity. February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle with a loose steering wheel out of a total 96 vehicles audited. Investigation determined that the incorrect torque had been applied to the affected steering wheel bolt during the port modification activity. February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall to remedy all vehicles included in the port modification activity. Nissan is not aware of any accident or injuries related to the subject condition. Part 573 Safety Recall Report 23V-131 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Dealers will be instructed to replace the steering wheel bolt. All repairs will be performed free of charge for parts and labor and may take less than one (1) hour to complete. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers were notified of a Quality Action stop sale on February 22, 2023 and will be notified of the recall beginning March 1, 2023. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Planned Dealer Notification Date : MAR 01, 2023 – NR Planned Owner Notification Date : MAR 30, 2023 – NR * NR – Not Reported

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