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February 28, 2023 NHTSA CAMPAIGN NUMBER: 23V131000
Steering Wheel May Detach from Steering Column
A steering wheel with a loose or missing bolt can detach from the steering column, causing a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 23V131
Manufacturer Nissan
North America, Inc.
Components STEERING
Potential Number of Units Affected 1,063
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. The steering wheel bolt may have been tightened incorrectly or not installed.
Remedy
Owners are advised to contact their dealer for transport and immediate repair if the steering wheel feels loose when gently rocking the wheel forward and back with their hands. Dealers will replace the steering wheel bolt, free of charge. Nissan began notifying owners on March 2, 2023 via phone and will follow up with owner notification letters beginning on March 30, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is PC956.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Steering Wheel Bolt Replacement
Voluntary Safety Recall Campaign
Reference: PC956
Date: October 13, 2023
| REVISION 1
Please discard earlier versions of this bulletin. |
The announcement from March 1, 2023 has been revised to include the following:
|
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| 2023 Ariya (FE0) | 1,056 | 351 | March 1, 2023 | YES |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced quality assurance hold (PC956) for MY2023 Ariya vehicles is being reclassified and expanded as a Voluntary Safety Recall Campaign. Nissan is recalling certain specific MY2023 Ariya vehicles as they may have a loose or missing steering wheel bolt.
Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt.
***** Release Schedule *****
| Parts | The parts restriction will be removed on part number 48935-3BA0A and dealers can order parts via normal ordering process beginning October 27, 2023.
NOTE: Parts replaced under this activity may be collected through the Nissan | ||||||
| Repair |
| ||||||
| Owner Notification | Nissan will notify the owners of potentially affected vehicles in March 2023. |
Frequently Asked Questions (FAQ):
Is this a recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the recall?
Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed.
What is the possible effect of the condition?
If a vehicle has a loose or missing steering wheel bolt, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
What will be the corrective action for this voluntary recall campaign?
Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt.
How long will the corrective action take?
This free service could take up to one (1.0) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair.
Is my vehicle safe to drive?
If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Is there anything owners can do to mitigate this condition?
If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from
Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $156 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. | ||
Are parts readily available?
Parts are on restriction and can be ordered via DBS.
Is there any charge for this service?
No. The remedy will be provided for the customer free of charge for parts and labor.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the service.
For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain specific model year 2023 Nissan Ariya vehicles manufactured between June 21, 2022 to October 21, 2022.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
No.
Chronology :
January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing.
February 8, 2023 – Nissan received a second report of a dealer employee detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. Nissan launched an investigation and determined both vehicles had been included in a port modification activity to address potential quality concerns with the steering touch sensor prior to distribution.
Both vehicles had been serviced by the same technician during the port modification activity.
February 11, 2023 – Nissan launched a dealer quality action to inspect the steering wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as part of the port modification activity.
February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle with a loose steering wheel out of a total 96 vehicles audited. Investigation determined that the incorrect torque had been applied to the affected steering wheel bolt during the port modification activity.
February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall to remedy all vehicles included in the port modification activity.
Nissan is not aware of any accident or injuries related to the subject condition.
2023 Nissan
2023 Nissan Ariya; Steering Wheel Bolt
1 Affected Product
Vehicle
9 Associated Documents
Nissan – Defect Information Report – February 2023
RMISC-23V131-8287.pdf 760.087KB
Defect Notice 573 Report
RCLRPT-23V131-5837.PDF 214.059KB
Nissan – Remedy Instructions and TSB – February 2023
RCRIT-23V131-0929.pdf 386.858KB
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Recall 573 Report – March 1, 2023
RCLRPT-23V131-7969.PDF 214.092KB
Nissan – Dealer Announcement – March 2023
RCMN-23V131-9421.pdf 136.258KB
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Recall Acknowledgement
RCAK-23V131-3731.pdf 645.808KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V131-6520.pdf 973.047KB
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Nissan – PC956 Ariya Steering Dealer Announcement – October 2023
RCMN-23V131-8455.pdf 138.017KB
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Recall Quarterly Report #4, 2023-4
RCLQRT-23V131-9508.PDF 211.573KB
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SEOCONTENT-START
.r’\__
NISSAN
“-…/
February 28, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided
with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Motor Co., Ltd. Tochigi Plant
2. Vehicles Potentially Involved:
Certain Model Year 2023 Nissan Ariya vehicles as shown in the table below:
Model Dates of Manufacture Plant
MY 2023 Nissan Ariya June 21, 2022 to October 21, 2022 Tochigi
Based on internal Nissan records, the issue (as described in Section 5 below)
occurred on certain Model Year 2023 Ariya vehicles that were subject to a recent
port modification to replace the steering wheel. No other Nissan or INFINITI
vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part DescriRtion Part Number
Fastener Steering Wheel Bolt 48935 3BA0A
3. Total Number of Vehicles Potentially Involved:
Approximately 1,063 MY 2023 Nissan Ariya vehicles total.
Model Volume of Production
MY 2023 Nissan Ariya 1,063
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.18%. 1% is used here because submission within NHTSA’s safety
portal will not allow a value less than 1%.
5. Description of the Defect:
Certain Nissan Ariya vehicles underwent a recent port modification activity to
replace the steering wheel due to a quality issue. As part of the activity, a
technician may have inadvertently applied the incorrect torque settings to the
steering wheel bolt. In certain cases, the steering wheel bolt may not have been
installed. As a result, the steering wheel may experience some play or potentially
separate from the steering column if pulled towards the driver. If this occurs, loss
of steering control may increase the risk of a crash.
6. Chronology of Principal Events:
January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a
loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the
dealer found the steering wheel center bolt was missing.
February 8, 2023 – Nissan received a second report of a dealer employee
detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The
investigation at the dealer found the steering wheel center bolt was missing.
Nissan launched an investigation and determined both vehicles had been
included in a port modification activity to address potential quality concerns with
the steering touch sensor prior to distribution. Both vehicles had been serviced
by the same technician during the port modification activity.
February 11, 2023 – Nissan launched a dealer quality action to inspect the steering
wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as
part of the port modification activity.
February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle
with a loose steering wheel out of a total 96 vehicles audited. Investigation
determined that the incorrect torque had been applied to the affected steering
wheel bolt during the port modification activity.
February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a
Voluntary Safety Recall to remedy all vehicles included in the port modification
activity.
Nissan is not aware of any accident or injuries related to the subject condition.
7. Description of Corrective Action:
Dealers were notified of a Quality Action stop sale on February 22, 2023 and will
be notified of the recall beginning March 1, 2023.
Beginning in March 2023, owners of all potentially affected vehicles will be notified
to bring their Ariya to a Nissan dealer for repair. Dealers will be instructed to
replace the steering wheel bolt. All repairs will be performed free of charge for
parts and labor and may take less than one (1) hour to complete. Owners of
vehicles that have not been remedied will be mailed a Part 577 notification letter
by April 29, 2023 with instructions to bring their vehicle to the dealer for repair.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
IMPORTANT SAFETY RECALL OWNER NOTIFICATION
PROGRAMA DE SECiURIDAD IMPORTANTE NOTIFICACION AL PROPIETARIO
Your Model Year 2023 Nissan Ariya vehicle is subject to a new Safety Recall.
The steering wheel may have some play or potentially separate from the steering column,
which could increase the risk of a crash.
If the steering wheel feels loose when gently rocking the wheel forward and back with
hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport
and immediate repair.
Your Nissan dealer will replace the steering wheel bolt for FREE.
OWNER NOTIFICATION
NOTIFICACION PROPIETARIO
Dear Nissan Ariya Owner:
NHTSA Recall 23V-131
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nissan has decided that a defect which relates to motor vehicle safety exists in certain Model
Year 2023 Nissan Ariya vehicles. Our records indicate that you own or lease the Nissan vehicle
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
The steering wheel bolt in your Nissan Ariya may not have been installed correctly. As a result,
the steering wheel may experience some play or could potentially separate from the steering
column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of
a crash.
What Nissan Will Do
Que Hara Nissan
Your Nissan dealer will replace the steering wheel bolt. This service, which is conducted at no
charge to you for parts and labor, could take up to one hour to complete. However, your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Que Debes Hacer
If the steering wheel feels loose when gently rocking the wheel forward and back with hands
in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and
immediate repair. Otherwise, please contact your Nissan dealer at your earliest convenience in
order to arrange an appointment to have your vehicle remedied.
Si el volante se siente flojo al balancearlo suavemente hacia adelante y hacia atras con las
manos en las posiciones de las 3:00 y las 9:00, comunf quese con su distribuidor para
obtener instrucciones sobre el transporte y la reparaci6n inmediata. De lo contrario,
comunfquese con su concesionario Nissan lo antes posible para programar una cita para
reparar su vehfculo.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PC956.
Para obtener mas informaci6n sobre el retire (recall), visite
https://nna.secure.force.com/recall?camp=PC956.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact
the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos,
puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer
Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El
numero libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperaci6n. Agradecemos tu patrocinio como dueno de un Nissan y te
ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
**************************************************************************************************************
CAMPAIGN
BULLETIN
Steering Wheel Bolt Replacement
Voluntary Safety Recall Campaign
Reference: PC956
Date: March 1, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
CAMPAIGN ID: PC956 | Original Document
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced quality assurance hold (PC956) for MY2023 Ariya vehicles is being reclassified and expanded as a Voluntary Safety Recall Campaign. Nissan is recalling certain specific MY2023 Ariya vehicles as they may have a loose or missing steering wheel bolt.
Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PC956
Even if the Quality Action (PC956) has previously been completed, this Voluntary Safety Recall Campaign (PC956) still needs to be performed.
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.
3. Dealers should use NTB23-016 to remedy any vehicles subject to this campaign, and please discard the procedure instructions provided for the Quality Action (PC956) as they no longer apply.
Affected
Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2023 Ariya (FE0)
1,056
351
March 1, 2023
YES
CAMPAIGN ID: PC956 | Original Document
4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
Parts are on restriction and may be ordered through DBS.
NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified.
Part Number
Description
Quantity
48935-3BA0A
Steering Wheel Bolt
1
Repair
• NTB23-016
Owner Notification
Nissan will notify the owners of potentially affected vehicles in March 2023.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
CAMPAIGN ID: PC956 | Original Document
Q. What is the reason for the recall?
A. Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed.
Q. What is the possible effect of the condition?
A. If a vehicle has a loose or missing steering wheel bolt, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
Q. What will be the corrective action for this voluntary recall campaign?
A. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt.
Q. How long will the corrective action take?
A. This free service could take up to one (1.0) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair.
Q. Is my vehicle safe to drive?
A. If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from
CAMPAIGN ID: PC956 | Original Document
Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Are parts readily available?
A. Parts are on restriction and can be ordered via DBS.
Q. Is there any charge for this service?
A. No. The remedy will be provided for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the service.
For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific model year 2023 Nissan Ariya vehicles manufactured between June 21, 2022 to October 21, 2022.
CAMPAIGN ID: PC956 | Original Document
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date
Announcement
Purpose
March 1, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
**************************************************************************************************************
CAMPAIGN
BULLETIN
Steering Wheel Bolt Replacement
Voluntary Safety Recall Campaign
Reference: PC956
Date: October 13, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
CAMPAIGN ID: PC956 | REVISION 1
Page 1 of 5
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that the previously announced quality assurance hold (PC956) for MY2023 Ariya vehicles is being reclassified and expanded as a Voluntary Safety Recall Campaign. Nissan is recalling certain specific MY2023 Ariya vehicles as they may have a loose or missing steering wheel bolt.
Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed. As a result, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PC956
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their inventory covered by this notification until the campaign’s remedy action is performed.):
REVISION 1
Please discard earlier versions of this bulletin.
The announcement from March 1, 2023 has been revised to include the following:
• The parts restriction will be removed on part number 48935-3BA0A (bolt – steering wheel) and dealers can order via normal ordering process beginning October 27, 2023.
Parts on order in DBS will be fulfilled
Affected
Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2023 ARIYA (FE0)
1,056
351
March 1, 2023
YES
CAMPAIGN ID: PC956 | REVISION 1
Page 2 of 5
Even if the Quality Action (PC956) has previously been completed, this Voluntary Safety Recall Campaign (PC956) still needs to be performed.
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.
3. Dealers should use NTB23-016 to remedy any vehicles subject to this campaign, and please discard the procedure instructions provided for the Quality Action (PC956) as they no longer apply.
4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
The parts restriction will be removed on part number 48935-3BA0A and dealers can order parts via normal ordering process beginning October 27, 2023.
NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified.
Part Number
Description
Quantity
48935-3BA0A
Steering Wheel Bolt
1
Repair
• NTB23-016
Owner Notification
Nissan will notify the owners of potentially affected vehicles in March 2023.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
CAMPAIGN ID: PC956 | REVISION 1
Page 3 of 5
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
Q. What is the reason for the recall?
A. Certain 2023 Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed.
Q. What is the possible effect of the condition?
A. If a vehicle has a loose or missing steering wheel bolt, the steering wheel may experience some play or potentially separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
Q. What will be the corrective action for this voluntary recall campaign?
A. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair. Dealers will replace the steering wheel bolt.
Q. How long will the corrective action take?
A. This free service could take up to one (1.0) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair.
Frequently Asked Questions (FAQ):
CAMPAIGN ID: PC956 | REVISION 1
Page 4 of 5
Q. Is my vehicle safe to drive?
A. If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions, contact your dealer for instructions on transport and immediate repair. If your vehicle is subject to this campaign, you will receive an Owner Notification from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Are parts readily available?
A. Parts are on restriction and can be ordered via DBS.
Q. Is there any charge for this service?
A. No. The remedy will be provided for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the service.
For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.
CAMPAIGN ID: PC956 | REVISION 1
Page 5 of 5
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific model year 2023 Nissan Ariya vehicles manufactured from June 21, 2022 to October 21, 2022.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date
Announcement
Purpose
March 1, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
October 13, 2023
REVISION 1
Parts restriction lift
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-131
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. MAR 01, 2023 NHTSA Recall No. : 23V-131 Manufacturer Recall No. : PC956 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 1,063 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2023-2023 Nissan Ariya Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC
Descriptive Information : Based on internal Nissan records, the issue occurred on certain Model Year 2023 Ariya vehicles that were subject to a recent port modification to replace the steering wheel. No other Nissan or INFINITI vehicles are affected.
Production Dates : JUN 21, 2022 – OCT 21, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : As a result, the steering wheel may experience some play or potentially
separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : the driver may notice the steering wheel feels loose when gently rocking the wheel forward and back with hands in the 3:00 and 9:00 positions.
Involved Components : Part 573 Safety Recall Report 23V-131 Page 2 Component Name 1 : Fastener Component Description : Steering Wheel Bolt Component Part Number : 48935 3BA0A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. February 8, 2023 – Nissan received a second report of a dealer employee detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. Nissan launched an investigation and determined both vehicles had been included in a port modification activity to address potential quality concerns with the steering touch sensor prior to distribution. Both vehicles had been serviced by the same technician during the port modification activity. February 11, 2023 – Nissan launched a dealer quality action to inspect the steering wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as part of the port modification activity. February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle with a loose steering wheel out of a total 96 vehicles audited. Investigation determined that the incorrect torque had been applied to the affected steering wheel bolt during the port modification activity. February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall to remedy all vehicles included in the port modification activity. Nissan is not aware of any accident or injuries related to the subject condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-131
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Dealers will be instructed to replace the steering wheel bolt. All repairs
will be performed free of charge for parts and labor and may take less than one (1) hour to complete. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty.
NR NR Recall Schedule :
Description of Recall Schedule : Dealers were notified of a Quality Action stop sale on February 22, 2023
and will be notified of the recall beginning March 1, 2023. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair.
Planned Dealer Notification Date : MAR 01, 2023 – NR Planned Owner Notification Date : MAR 30, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-131
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. FEB 28, 2023 NHTSA Recall No. : 23V-131 Manufacturer Recall No. : PC956 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 1,063 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2023-2023 Nissan Ariya Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC
Descriptive Information : Based on internal Nissan records, the issue occurred on certain Model Year 2023 Ariya vehicles that were subject to a recent port modification to replace the steering wheel. No other Nissan or INFINITI vehicles are affected.
Production Dates : JUN 21, 2022 – OCT 21, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain Nissan Ariya vehicles underwent a recent port modification activity to replace the steering wheel due to a quality issue. As part of the activity, a technician may have inadvertently applied the incorrect torque settings to the steering wheel bolt. In certain cases, the steering wheel bolt may not have been installed.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : As a result, the steering wheel may experience some play or potentially
separate from the steering column if pulled towards the driver. If this occurs, loss of steering control may increase the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : The customer may notice the excessive play or looseness of the steering wheel.
Involved Components : Part 573 Safety Recall Report 23V-131 Page 2 Component Name 1 : Fastener Component Description : Steering Wheel Bolt Component Part Number : 48935 3BA0A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
January 30, 2023 – Nissan received one (1) report of a dealer employee detecting a loose steering wheel on a Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. February 8, 2023 – Nissan received a second report of a dealer employee detecting a loose steering wheel on another Model Year 2023 Ariya vehicle. The investigation at the dealer found the steering wheel center bolt was missing. Nissan launched an investigation and determined both vehicles had been included in a port modification activity to address potential quality concerns with the steering touch sensor prior to distribution. Both vehicles had been serviced by the same technician during the port modification activity. February 11, 2023 – Nissan launched a dealer quality action to inspect the steering wheels on 418 Ariya vehicles in dealer inventory that were previously repaired as part of the port modification activity. February 20, 2023 – The dealer action identified one (1) additional Ariya vehicle with a loose steering wheel out of a total 96 vehicles audited. Investigation determined that the incorrect torque had been applied to the affected steering wheel bolt during the port modification activity. February 21, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall to remedy all vehicles included in the port modification activity. Nissan is not aware of any accident or injuries related to the subject condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-131
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Dealers will be instructed to replace the steering wheel bolt. All repairs
will be performed free of charge for parts and labor and may take less than one (1) hour to complete. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty.
NR NR Recall Schedule :
Description of Recall Schedule : Dealers were notified of a Quality Action stop sale on February 22, 2023
and will be notified of the recall beginning March 1, 2023. Beginning in March 2023, owners of all potentially affected vehicles will be notified to bring their Ariya to a Nissan dealer for repair.
Planned Dealer Notification Date : MAR 01, 2023 – NR Planned Owner Notification Date : MAR 30, 2023 – NR
* NR – Not Reported
SEOCONTENT-END
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