PC962 Front Passenger Door Lock – 2022 INFINITI QX50 & 2023 QX55

SEOCONTENT-START

.r’\__
NISSAN
“-…/
March 20, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided
with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
COMPAS Aguascalientes Plant, Mexico
2. Vehicles Potentially Involved:
Certain MY2022 INFINITI QX50 and MY2023 INFINITI QX55 vehicles as shown in
the table below:
Model Dates of Manufacture Plant
MY 2023 INFINITI QX55 July 26, 2022 to August 9, 2022 COMPAS
MY 2022 INFINITI QX50 June 27, 2022 to August 9, 2022 COMPAS
Based on the Tier 1 (Mitsui) supplier records, the issue occurred due to a material
handling error on production door latches installed in specific front right-hand door
lock assemblies that were later installed on certain MY 2022 QX50 and MY 2023
QX55 vehicles. These vehicles were manufactured during the specified time period
outlined above. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part Description Part Number
Lock Assy Front RH Market Door Latch 80500 5NA0B
The door lock assembly supplier (Tier 1) for the affected vehicles:
Mitsui Kinzoku ACT Mexicana S.A. DE C.V.
Supplier Code: 3497
Paseo de las colinas #207, Parque Industrial Las Colinas CP 36113. Silao de la
Victoria, Guanajuato México
Mr. Masato Mochizuki, Director of Quality
(477) 180 – 9833
[email protected]
3. Total Number of Vehicles Potentially Involved:
Approximately forty-eight (48) MY 2022-2023 INFINITI QX50 and QX55 vehicles
total.
Model Volume of Production
MY 2023 INFINITI QX55 22
MY 2022 INFINITI QX50 26
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
50%
5. Description of the Defect:
On certain INFINITI QX55 and QX50 vehicles, the incorrect door latch may have
been installed in the front right-hand door lock assembly. Due to a material handling
error at the supplier, the incorrect latch was loaded into the door lock production line.
As a result, the front right-hand passenger door lock will not automatically lock. If
the incorrect door lock assembly is installed, the latch may unlock during a crash
event, potentially increasing the risk of injury to the occupant.
6. Chronology of Principal Events:
August 9, 2022 – During a routine plant quality audit, a technician noticed the door
lock on a Model Year 2023 INFINITI QX55 vehicle did not remain locked when the
automatic door lock is applied. Nissan initiated containment measures and
immediately began an investigation.
August 2022 through September 2022 – Nissan and the supplier conducted yard
audits totaling 585 vehicles and identified forty (40) front right-hand passenger
door lock assemblies with the subject condition.
The supplier continued investigation of the issue and determined that door latches
specified for the China market were inadvertently used for the door lock assembly
line for U.S. market.
After the supplier’s determination, Nissan initiated a safety assessment to evaluate
the impact of an incorrect door latch on the operation of the front passenger door
lock assembly.
October 2022 through December 2022 – Initial analysis of the subject latches
showed the incorrect specification may cause a reduction in the necessary resistance
to the force required for the door latch to open. Nissan’s initial Computer-Aided
Engineering (CAE) modeling, which was intended to determine how the reduction in
resistance of the China market latch affected the door lock performance during a
crash, was inconclusive.
As such, Nissan started initial preparations to conduct a vehicle test to evaluate the
subject latch performance during a crash.
January 2023 through February 2023 – During preparations to conduct vehicle
testing, Nissan elected to use engineering judgment. Nissan determined that the
reduction in resistance required for the door latch to open represented a potential
risk to safety, if the door lock were to open during a crash.
March 13, 2023 – Based on engineering judgement and out of an abundance of
caution, Nissan decided to conduct a Voluntary Safety Recall, to remedy all
potentially affected vehicles.
Nissan is not aware of any warranty claims attributed to this condition.
Description of Corrective Action:
Dealers will be notified beginning March 21, 2023. Owners of all potentially
affected vehicles will be notified beginning May 14, 2023. Dealers will replace the
front right-hand passenger door lock assembly. All repairs will be performed free of
charge for parts and labor and may take up to one (1) hour to complete.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the subject
vehicles are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
7.

**************************************************************************************************************

OWNER NOTIFICATION NHTSA Recall 23V-187
NOTIFICACIÓN PROPIETARIO
Dear INFINITI QX55 Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Infiniti has decided that a defect which relates to motor vehicle safety exists in certain Model Year
2023 INFINITI QX55 vehicles. Our records indicate that you own or lease the INFINITI vehicle
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Due to a supplier material handling concern that has since been corrected, incorrect door locks were
inadvertently loaded into the door lock assembly line. As a result of this issue, the front passenger
door might not remain latched during a crash. If the front passenger door opens during a crash,
increasing the risk of injury to the passenger occupant.
What INFINITI Will Do
Qué Hará INFINITI
Your INFINITI retailer will replace the affected front passenger door lock. This service, which is
conducted at no charge to you for parts and labor, could take up to one (1) hour to complete.
However, your INFINITI retailer may require your vehicle for a longer period of time based upon their
work schedule.
What You Should Do
Qué Debes Hacer
Contact your INFINITI retailer at your earliest convenience in order to arrange an appointment to have
your vehicle repaired. Please bring this notice with you when you keep your service appointment.
Comunícate con cualquier concesionario INFINITI a la mayor brevedad para concertar una cita de
reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PC962.
Para obtener más información sobre el retiro (recall), visite
https://nna.secure.force.com/recall?camp=PC962.
If the retailer fails to, or is unable to make the necessary repairs free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN
37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs
Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número
libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos
nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

**************************************************************************************************************

CAMPAIGN BULLETIN
Front Passenger Door Lock
Voluntary Recall Campaign
Reference: PC962
Date: June 16, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
SAFETY RECALL
CAMPAIGN ID: PC962 | REVISION 2
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2022 QX50 (J55)
26
2
March 21, 2023
YES
2023 QX55 (FJ55)
22
6
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2022 INFINITI QX50 and MY2023 INFINITI QX55 vehicles to replace the affected front passenger door lock.
Certain MY2022 INFINITI QX50 and MY2023 INFINITI QX55 vehicles may have an incorrect front passenger door lock installed. Due to a supplier material handling concern that has since been corrected, incorrect door locks were inadvertently loaded into the door lock assembly line. As a result of this issue, the front passenger door might not remain latched during a crash, thus increasing the risk of injury to the occupant.
Affected vehicles are subject to stop sale.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC962
 Refer to IPSB15-286 for additional information.
REVISED June 16, 2023
Please discard earlier versions of this bulletin.
The announcement from April 19, 2023 has been revised to include the following:
• The parts restriction will be removed on the following part and retailers will be able to order, as needed, via normal ordering process beginning June 16, 2023:
 80500-9CM0A (LOCK & REMOTE CONTROL ASSY-FRONT DOOR,RH)
CAMPAIGN ID: PC962 | REVISION 2
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB23-013 to remedy any vehicles subject to this campaign.
4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
***** Release Schedule *****
Parts
The parts restriction will be removed on the following parts and retailers will be able to order, as needed, via normal ordering process beginning June 16, 2023.
Part Number
Description
Quantity
80500-9CM0A
LOCK & REMOTE CONTROL ASSY-FRONT DOOR,RH
1
80599-4AF0A
SCREW
3
Repair
• ITB23-013
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in May 2023 via U.S. Mail.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
A. Yes.
Q: Is this a Stop Sale?
A. Yes.
CAMPAIGN ID: PC962 | REVISION 2
Q What is the reason for the recall?
A. Due to a supplier material handling concern that has since been corrected, incorrect door locks were inadvertently loaded into the door lock assembly line.
Q What is the possible effect of the condition?
A As a result of this issue, the front passenger door might not remain latched during a crash, thus increasing the risk of injury to the occupant.
Q. What will be the corrective action?
A. Retailers will replace the affected front passenger door lock.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in May 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the front passenger door lock replaced.
Q. Are parts readily available?
A. Yes.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
CAMPAIGN ID: PC962 | REVISION 2
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific 2022 INFINITI QX50 vehicles manufactured between June 27, 2022 to August 9, 2022 and certain specific 2023 INFINITI QX55 vehicles manufactured between July 26, 2022 to August 9, 2022 may be affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.
Revision History:
Date
Announcement
Purpose
March 21, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
April 19, 2023
REVISION 1
Parts information revised

**************************************************************************************************************

CAMPAIGN BULLETIN
Front Passenger Door Lock
Voluntary Recall Campaign
Reference: PC962
Date: April 19, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
SAFETY RECALL
CAMPAIGN ID: PC962 | REVISION 1
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2022 QX50 (J55)
26
2
March 21, 2023
YES
2023 QX55 (FJ55)
22
6
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2022 INFINITI QX50 and MY2023 INFINITI QX55 vehicles to replace the affected front passenger door lock.
Certain MY2022 INFINITI QX50 and MY2023 INFINITI QX55 vehicles may have an incorrect front passenger door lock installed. Due to a supplier material handling concern that has since been corrected, incorrect door locks were inadvertently loaded into the door lock assembly line. As a result of this issue, the front passenger door might not remain latched during a crash, thus increasing the risk of injury to the occupant.
Affected vehicles are subject to stop sale.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC962
 Refer to IPSB15-286 for additional information.
REVISED April 19, 2023
Please discard earlier versions of this bulletin.
The announcement from March 21, 2023 has been revised to include the following:
• The part number for the Lock & Remote Control Assembly has been updated. The new part number is on restriction and can be ordered, as needed, via DBS
 The new part number: 80500-9CM0A
CAMPAIGN ID: PC962 | REVISION 1
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB23-013 to remedy any vehicles subject to this campaign.
4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
***** Release Schedule *****
Parts
The part number for the Lock & Remote Control Assembly has been updated. The new part number belowis on restriction and can be ordered, as needed, via DBS
Part Number
Description
Quantity
80500-9CM0A
LOCK & REMOTE CONTROL ASSY-FRONT DOOR,RH
1
80599-4AF0A
SCREW
3
Repair
• ITB23-013
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in May 2023 via U.S. Mail.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
A. Yes.
Q: Is this a Stop Sale?
A. Yes.
CAMPAIGN ID: PC962 | REVISION 1
Q What is the reason for the recall?
A. Due to a supplier material handling concern that has since been corrected, incorrect door locks were inadvertently loaded into the door lock assembly line.
Q What is the possible effect of the condition?
A As a result of this issue, the front passenger door might not remain latched during a crash, thus increasing the risk of injury to the occupant.
Q. What will be the corrective action?
A. Retailers will replace the affected front passenger door lock.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in May 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the front passenger door lock replaced.
Q. Are parts readily available?
A. Yes. Parts will be on restriction and can be ordered via DBS.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
CAMPAIGN ID: PC962 | REVISION 1
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific 2022 INFINITI QX50 vehicles manufactured between June 27, 2022 to August 9, 2022 and certain specific 2023 INFINITI QX55 vehicles manufactured between July 26, 2022 to August 9, 2022 may be affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.
Revision History:
Date
Announcement
Purpose
March 21, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
April 19, 2023
REVISION 1
Parts information revised

**************************************************************************************************************

CAMPAIGN BULLETIN
Front Passenger Door Lock
Voluntary Recall Campaign
Reference: PC962
Date: March 21, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
SAFETY RECALL
CAMPAIGN ID: PC962 | Original Document
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2022 QX50 (J55)
26
2
March 21, 2023
YES
2023 QX55 (FJ55)
22
6
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2022 INFINITI QX50 and MY2023 INFINITI QX55 vehicles to replace the affected front passenger door lock.
Certain MY2022 INFINITI QX50 and MY2023 INFINITI QX55 vehicles may have an incorrect front passenger door lock installed. Due to a supplier material handling concern that has since been corrected, incorrect door locks were inadvertently loaded into the door lock assembly line. As a result of this issue, the front passenger door might not remain latched during a crash, thus increasing the risk of injury to the occupant.
Affected vehicles are subject to stop sale.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC962
 Refer to IPSB15-286 for additional information.
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB23-013 to remedy any vehicles subject to this campaign.
4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
CAMPAIGN ID: PC962 | Original Document
***** Release Schedule *****
Parts
Parts will be on restriction and can be ordered via DBS.
Part Number
Description
Quantity
80500-5NA0B
LOCK & REMOTE CONTROL ASSY-FRONT DOOR,RH
1
80599-4AF0A
SCREW
3
Repair
• ITB23-013
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in May 2023 via U.S. Mail.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
A. Yes.
Q: Is this a Stop Sale?
A. Yes.
Q What is the reason for the recall?
A. Due to a supplier material handling concern that has since been corrected, incorrect door locks were inadvertently loaded into the door lock assembly line.
CAMPAIGN ID: PC962 | Original Document
Q What is the possible effect of the condition?
A As a result of this issue, the front passenger door might not remain latched during a crash, thus increasing the risk of injury to the occupant.
Q. What will be the corrective action?
A. Retailers will replace the affected front passenger door lock.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in May 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the front passenger door lock replaced.
Q. Are parts readily available?
A. Yes. Parts will be on restriction and can be ordered via DBS.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with
CAMPAIGN ID: PC962 | Original Document
your retailer for availability and further details. Rental is available, upon client request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific 2022 INFINITI QX50 vehicles manufactured between June 27, 2022 to August 9, 2022 and certain specific 2023 INFINITI QX55 vehicles manufactured between July 26, 2022 to August 9, 2022 may be affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.
Revision History:
Date
Announcement
Purpose
March 21, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-187
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. MAR 20, 2023 NHTSA Recall No. : 23V-187 Manufacturer Recall No. : PC962 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 48 Estimated percentage with defect : 50 %
Vehicle Information :
Vehicle 1 : 2022-2022 INFINITI QX50
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Based on the Tier 1 (Mitsui) supplier records, the issue occurred due to a material handling error on production door latches installed in specific front right-hand door lock assemblies that were later installed on certain MY 2022 QX50 and MY 2023 QX55 vehicles. These vehicles were manufactured during the specified time period outlined above. No other Nissan or INFINITI vehicles are affected.
Production Dates : JUN 27, 2022 – AUG 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 INFINITI QX55
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Based on the Tier 1 (Mitsui) supplier records, the issue occurred due to a material handling error on production door latches installed in specific front right-hand door lock assemblies that were later installed on certain MY 2022 QX50 and MY 2023 QX55 vehicles. These vehicles were manufactured during the specified time period outlined above. No other Nissan or INFINITI vehicles are affected.
Production Dates : JUL 26, 2022 – AUG 09, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-187 Page 2 Description of Defect :
Description of the Defect : On certain INFINITI QX55 and QX50 vehicles, the incorrect door latch may have been installed in the front right-hand door lock assembly. Due to a material handling error at the supplier, the incorrect latch was loaded into the door lock production line. As a result, the front right-hand passenger door lock will not automatically lock.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the incorrect door lock assembly is installed, the latch may unlock during a crash event, potentially increasing the risk of injury to the occupant.
Description of the Cause : NR Identification of Any Warning
that can Occur : The customer may notice the front passenger door lock unlocked when automatic locks are applied. Involved Components : Component Name 1 : Lock Assy
Component Description : Front RH Market Door Latch Component Part Number : 80500 5NA0B Supplier Identification : Component Manufacturer
Name : Mitsui Kinzoku ACT Mexicana S.A. DE C.V. Address : Paseo de las colinas #207
Parque Industrial Las Colinas CP Silao de la Victoria Foreign States 36113
Country : Mexico Chronology :
August 9, 2022 – During a routine plant quality audit, a technician noticed the door lock on a Model Year 2023 INFINITI QX55 vehicle did not remain locked when the automatic door lock is applied. Nissan initiated containment measures and immediately began an investigation. August 2022 through September 2022 – Nissan and the supplier conducted yard audits totaling 585 vehicles and identified forty (40) front right-hand passenger door lock assemblies with the subject condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-187 Page 3 The supplier continued investigation of the issue and determined that door latches specified for the China market were inadvertently used for the door lock assembly line for U.S. market. After the supplier’s determination, Nissan initiated a safety assessment to evaluate the impact of an incorrect door latch on the operation of the front passenger door lock assembly. October 2022 through December 2022 – Initial analysis of the subject latches showed the incorrect specification may cause a reduction in the necessary resistance to the force required for the door latch to open. Nissan’s initial Computer-Aided Engineering (CAE) modeling, which was intended to determine how the reduction in resistance of the China market latch affected the door lock performance during a crash, was inconclusive. As such, Nissan started initial preparations to conduct a vehicle test to evaluate the subject latch performance during a crash. January 2023 through February 2023 – During preparations to conduct vehicle testing, Nissan elected to use engineering judgment. Nissan determined that the reduction in resistance required for the door latch to open represented a potential risk to safety, if the door lock were to open during a crash. March 13, 2023 – Based on engineering judgement and out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall, to remedy all potentially affected vehicles. Nissan is not aware of any warranty claims attributed to this condition. Description of Remedy :
Description of Remedy Program : Dealers will replace the front right-hand passenger door lock assembly.
All repairs will be performed free of charge for parts and labor and may take up to one (1) hour to complete. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Dealers will be notified beginning March 21, 2023. Owners of all
potentially affected vehicles will be notified beginning May 14, 2023.
Planned Dealer Notification Date : MAR 21, 2023 – NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-187
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : MAY 14, 2023 – NR
* NR – Not Reported

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