2022 Infiniti QX50 & 2023 QX55; Right Front Door Lock

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Classification: Reference: Date:
KS23-001 ITB23-013 March 20, 2023
Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
1/3
VOLUNTARY SAFETY RECALL CAMPAIGN
2022 QX50 AND 2023 QX55; RIGHT FRONT DOOR LOCK
CAMPAIGN ID #: PC962
APPLIED VEHICLES: 2022 QX50 (J55)
2023 QX55 (FJ55)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign on certain specific model year
2022 QX50 and 2023 QX55 vehicles to replace the passenger (RH) Front Door Lock. This
service will be performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number PC962 to this campaign. This number must
appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS)
National Service History for the campaign status on each vehicle falling within the range of
this voluntary safety recall which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) clients
and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer
inventory which are the subject of a safety recall must be corrected prior to sale.
Failure to do so can result in civil penalties by the National Highway Traffic Safety
Administration. While federal law applies only to new vehicles, Infiniti strongly
encourages retailers to correct any used vehicles in their inventory before they are retailed.
2/3 ITB23-013
SERVICE PROCEDURE
1. Replace the passenger (RH) Front Door Lock.
 Refer to the ESM: BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY >
DOOR & LOCK > REMOVAL AND INSTALLATION > FRONT DOOR LOCK >
DOOR LOCK
Figure 1
Front
Door
Lock
3/3 ITB23-013
PARTS INFORMATION
DESCRIPTION PART NUMBER QUANTITY
LOCK & REMOTE CONTROL ASSY-FRONT DOOR,
RH 80500-5NA0B 1
SCREW 80599-4AF0A 3
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PC962 Replace Right Front Door Lock PC9620 0.7
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION
March 20, 2023 ITB23-013 Original bulletin published

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Classification: Reference: Date:
KS23-001A ITB23-013A April 18, 2023
Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle.
1/3
VOLUNTARY SAFETY RECALL CAMPAIGN
2022 QX50 AND 2023 QX55; RIGHT FRONT DOOR LOCK
CAMPAIGN ID #: PC962
APPLIED VEHICLES: 2022 QX50 (J55)
2023 QX55 (FJ55)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign on certain specific model year
2022 QX50 and 2023 QX55 vehicles to replace the passenger (RH) Front Door Lock. This
service will be performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number PC962 to this campaign. This number must
appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS)
National Service History for the campaign status on each vehicle falling within the range of
this voluntary safety recall which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) clients
and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer
inventory which are the subject of a safety recall must be corrected prior to sale.
Failure to do so can result in civil penalties by the National Highway Traffic Safety
Administration. While federal law applies only to new vehicles, Infiniti strongly
encourages retailers to correct any used vehicles in their inventory before they are retailed.
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
2/3 ITB23-013A
SERVICE PROCEDURE
1. Replace the passenger (RH) Front Door Lock.
 Refer to the ESM: BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY >
DOOR & LOCK > REMOVAL AND INSTALLATION > FRONT DOOR LOCK >
DOOR LOCK
Figure 1
Front
Door
Lock
3/3 ITB23-013A
PARTS INFORMATION
DESCRIPTION PART NUMBER QUANTITY
LOCK & REMOTE CONTROL ASSY-FRONT DOOR,
RH 80500-9CM0A 1
SCREW 80599-4AF0A 3
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PC962 Replace Right Front Door Lock PC9620 0.7
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE DESCRIPTION
March 20, 2023 ITB23-013 Original bulletin published
April 18, 2023 ITB23-013A PARTS INFORMATION revised

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