PC967 Driver Seat Rail Inspection – 2023 Infiniti QX60

Defect Notice 573 Report

RCLRPT-23V268-8694.PDF 216.111KB

Nissan – Defect Information Report – April 2023

RMISC-23V268-8072.pdf 870.927KB

SEOCONTENT-START

.r’\__
NISSAN
“-…/
April 13, 2023
Ms. Anne Collins
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-275)
Room W48-302
7200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Collins:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided
with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna Plant
2. Vehicles Potentially Involved:
Model Year 2023 Nissan Rogue, Pathfinder and INFINITI QX60 vehicles as shown in
the table below:
Model Dates of Manufacture Plant
MY 2023 Nissan Rogue September 7, 2022 to October 21, 2022 Smyrna
MY 2023 Nissan Pathfinder September 6, 2022 to November 8, 2022 Smyrna
MY 2023 INFINITI QX60 August 29, 2022 to October 31, 2022 Smyrna
Based on the Tier 1 (Adient) supplier records, the subject seat rails may have been
used to produce a limited number of driver’s powered seats for certain MY 2023
Rogue, Pathfinder, and QX60 vehicles, manufactured during the specified time
period outlined above. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part Descri~tion
Driver’s Powered Seat Cushion FRAME ASSY – CUSHION, FRONT
Frame- Rogue SEAT LH
Driver’s Powered Seat Cushion FRAME ASSY – CUSHION, FRONT
Frame- Rogue SEAT LH
Driver’s Powered Seat Cushion FRAME ASSY – CUSHION, FRONT
Frame – Pathfinder SEAT LH
Driver’s Powered Seat Cushion FRAME ASSY – CUSHION, FRONT
Frame-QX60 SEAT LH
The driver’s seat rail supplier (Tier 3) for the affected vehicles:
Forvia SLP Mechanism
Supplier Code: 350815
Part Number
87351 6RD0A
873516RF0A
87351 6TA1A
873516TA0A
Address: Av. Central No. 200 Interior 365 Parque Logistico, 78395 San Luis, Mexico.
Jorge Nunez, Manager of Quality
+52 (444) 265 – 00618
[email protected]
3. Total Number of Vehicles Potentially Involved:
Approximately 12,400 MY 2023 Nissan Rogue, Pathfinder and INFINITI QX60
vehicles total.
Model Volume of Production
MY 2023 Nissan Rogue 6,911
MY 2023 Nissan Pathfinder 3,961
MY 2023 INFINITI QX60 1,528
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 0.1%. 1% is used here because submission within NHTSA’s safety
portal will not allow a value less than 1%.
5. Description of the Defect:
The driver’s powered seat may not be fully secured to the seat frame on certain
Nissan Rogue, Pathfinder, and INFINTI QX60 vehicles. As a result of this issue, the
seat frame welds may detach from the rear inboard seat bracket. If this
condition occurs, it may increase the risk of injury to the occupant in the event of
a crash. In addition, the seat frame assembly may not meet certain FMVSS 207
and FMVSS 210 requirements because of this condition.
6. Chronology of Principal Events:
December 29, 2022 – Nissan received a report related to a MY 2023 Nissan Rogue
vehicle that alleged excess movement or play in the driver’s seat. Nissan
collected the suspect part and began an investigation.
January 2023 to February 2023 – A broken weld condition was found on the
driver’s seat frame between the rear inboard bracket and inboard seat rail.
Nissan and the supplier conducted a parts audit of 22,726 driver’s seat rails and
zero were reported with a poor weld quality concern. Further investigation
identified that the broken weld was related to a sub-supplier quality process
issue.
March 2023 – Review of the sub-supplier records determined three (3) rails that
had a rejected weld condition may not have been contained. Concurrently,
Nissan investigated the impact of the weld condition of the rear inboard seat rail
bracket. As part of the assessment, Nissan performed a sled pull test on the
worst case weld condition to evaluate driver’s seat performance in various
scenarios. Nissan concluded that the driver’s seat showed performance
degradation and may not meet certain regulatory requirements.
April 6, 2023 – Nissan decided to conduct a Voluntary Safety Recall to recall all
potentially affected vehicles to inspect the seat rails and replace any affected
seat cushion frame assemblies.
Nissan is not aware of any other warranty claims attributed to this condition.
7. Description of Corrective Action:
Dealers will be notified beginning April 14, 2023. Owners of all potentially affected
vehicles will be notified beginning June 10, 2023. Dealers will be instructed to
check the driver’s seat rail clearance to the inboard seat bracket, and if
necessary, the dealer will remove and replace the affected driver’s seat cushion
frame. All repairs will be performed free of charge for parts and labor and may
take less than two (2) hours to complete.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the
subject vehicles are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.

**************************************************************************************************************

OWNER NOTIFICATION NHTSA Recall 23V-268
NOTIFICACIÓN PROPIETARIO
Dear INFINITI QX60 Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety
Act. Infiniti has decided that a defect which relates to motor vehicle safety exists in certain
Model Year 2023 INFINITI QX60 vehicles. Our records indicate that you own or lease the
Infiniti vehicle identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Certain MY 2023 INFINITI QX60 vehicles may have a driver’s powered seat that may not
be fully secured to the seat frame and the driver’s seat frame rail welds may detach from the
rear inboard seat bracket. If this condition occurs, it may increase the risk of injury to the
occupant in the event of a crash. In addition, in this condition, the seat frame assembly may
not meet certain requirements for Federal Motor Vehicle Safety Standard No. 207 “Seating
System” and Federal Motor Vehicle Safety Standard No. 210 “Seat Belt Assembly
Anchorages”.
What Nissan Will Do
Qué Hará Nissan
Your INFINITI retailer will inspect the front driver’s seat, and if necessary replace the seat
cushion frame. This service, which is conducted at no charge to you for parts and labor,
could take up to two (2) hours to complete. However, your INFINITI retailer may require
your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
If you notice excess movement in the driver’s seat, you should take your vehicle to your
local INFINITI retailer for diagnosis. Otherwise, please contact your INFINITI retailer at
your earliest convenience in order to arrange an appointment to have your vehicle inspected
and if necessary repaired.
Si nota un exceso de movimiento en el asiento del conductor, debe llevarlo a su
distribuidor INFINITI local para que lo diagnostiquen. De lo contrario, comuníquese con
su distribuidor INFINITI lo antes posible para programar una cita para que
inspeccionen su vehículo y, si es necesario, lo reparen.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PC967.
Para obtener más información sobre el retiro (recall), visite
https://nna.secure.force.com/recall?camp=PC967.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN
37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs
Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número
libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos
nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

**************************************************************************************************************

CAMPAIGN BULLETIN
Driver Seat Rail Inspection
Voluntary Recall Campaign
Reference: PC967
Date: April 14, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
SAFETY RECALL
CAMPAIGN ID: PC967 | Original Document
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected
Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2023 QX60 (L51)
1,528
184
April 14, 2023
YES
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain 2023 INFINITI QX60 vehicles to inspect the front driver’s seat, and if necessary replace the seat cushion frame.
On certain INFINITI QX60 vehicles, due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC967
 Refer to IPSB15-286 for additional information.
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB23-016 to remedy any vehicles subject to this campaign.
4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
CAMPAIGN ID: PC967 | Original Document
***** Release Schedule *****
Parts
If inspection results indicate that parts replacement is needed, parts are on restriction and can be ordered via DBS.
Part Number
Description
Quantity
87351-6TA1A
FRAME ASSY – CUSHION, FRONT SEAT LH
1
(If Needed)
NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the retailer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified.
Repair
• ITB23-016
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
A. Yes.
Q: Is this a Stop Sale?
A. Yes.
Q What is the reason for the recall?
A. Due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s
CAMPAIGN ID: PC967 | Original Document
seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
Q What is the possible effect of the condition?
A As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
Q. What will be the corrective action?
A. Retailers will inspect the front driver’s seat, and if necessary replace the seat cushion frame.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to two (2) hours to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If you notice excess movement in the driver’s seat, you should take it to your local dealer for diagnosis.If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If you notice excess movement in the driver’s seat, you should take it to your local dealer for diagnosis.If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the front driver’s seat inspected, and if necessary replace the seat cushion frame.
Q. Are parts readily available?
A. Yes. Parts will be on restriction and can be ordered via DBS.
CAMPAIGN ID: PC967 | Original Document
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific Model Year 2023 INFINITI QX60 vehicles manufactured between August 29, 2022 to October 31, 2022 may be affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. Yes, on certain specific Model Year 2023 Nissan Pathfinder and 2023 Nissan Rogue vehicles.
Revision History:
Date
Announcement
Purpose
April 14, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement

**************************************************************************************************************

CAMPAIGN BULLETIN
Driver Seat Rail Inspection
Voluntary Recall Campaign
Reference: PC967
Date: May 26, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
SAFETY RECALL
CAMPAIGN ID: PC967 | REVISION 1
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected
Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2023 QX60 (L51)
1,528
184
April 14, 2023
YES
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain 2023 INFINITI QX60 vehicles to inspect the front driver’s seat, and if necessary replace the seat cushion frame.
On certain INFINITI QX60 vehicles, due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC967
 Refer to IPSB15-286 for additional information.
REVISED May 26, 2023
Please discard earlier versions of this bulletin.
The announcement from April 14, 2023 has been revised to include the following:
• A “Service Parts Return” section has been added to this campaign retailer announcement. INFINITI is requesting retailers to check their parts inventories for any of the part numbers listed in the table below under the “Service Parts Return” section. INFINITI is requesting retailers to return these parts immediately using the instructions provided in this retailer announcement. If any of these parts are found in inventory, do not sell this part or install this part on any vehicle.
CAMPAIGN ID: PC967 | REVISION 1
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB23-016 to remedy any vehicles subject to this campaign.
4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
***** Release Schedule *****
Parts
If inspection results indicate that parts replacement is needed, parts are on restriction and can be ordered via DBS.
Part Number
Description
Quantity
87351-6TA1A
FRAME ASSY – CUSHION, FRONT SEAT LH
1
(If Needed)
NOTE: Parts replaced under this activity may be collected through the INFINITI Part Return Program. If a Part Return Required Notification is received by the retailer, it is important for retailers to return parts applicable specifically to the VIN and repair order identified.
Repair
• ITB23-016
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail.
*****Service Parts Return*****
The left hand front seat frame assembly part number listed in the table below may have been shipped to retailer service inventory and may contain the defect described in this retailer announcement. INFINITI is requesting retailers to check their parts inventories for the part number listed in the table below. If a listed part is found in your parts inventory, do not sell this part, or install this part on any vehicle.
INFINITI is requesting Retailers to return the listed part no later than June 23, 2023 using the following instructions:
1. Create an I-Code RFC, an invoice# is not necessary
2. Be sure to use these specific comments: “PLEASE ACCEPT THIS RETURN AS PART OF THE NNA REQUIRED PART RETURN ACTION”.
3. Upon RFC acceptance notification, send parts back to your facing PDC
CAMPAIGN ID: PC967 | REVISION 1
If you have any questions, please email: NNAUSPartsOperations@nissan-usa.com
Part Number
Description
Applied Model
87351-6TA1A
FRAME ASSY – CUSHION, FRONT SEAT LH
QX60
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
A. Yes.
Q: Is this a Stop Sale?
A. Yes.
Q What is the reason for the recall?
A. Due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
Q What is the possible effect of the condition?
A As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
Q. What will be the corrective action?
A. Retailers will inspect the front driver’s seat, and if necessary replace the seat cushion frame.
CAMPAIGN ID: PC967 | REVISION 1
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to two (2) hours to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If you notice excess movement in the driver’s seat, you should take it to your local retailer for diagnosis.If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If you notice excess movement in the driver’s seat, you should take it to your local retailer for diagnosis.If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the front driver’s seat inspected, and if necessary replace the seat cushion frame.
Q. Are parts readily available?
A. Yes. Parts will be on restriction and can be ordered via DBS.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$180 (Max)
CAMPAIGN ID: PC967 | REVISION 1
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific Model Year 2023 INFINITI QX60 vehicles manufactured between August 29, 2022 to October 31, 2022 may be affected.
Q. Are you experiencing this condition on any other INFINITI (or INFINITI) models?
A. Yes, on certain specific Model Year 2023 INFINITI Pathfinder and 2023 INFINITI Rogue vehicles.
Revision History:
Date
Announcement
Purpose
April 14, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
May 26, 2023
REVISION 1
Parts return request

**************************************************************************************************************

CAMPAIGN BULLETIN
Driver Seat Rail Inspection
Voluntary Recall Campaign
Reference: PC967/PC981
Date: June 8, 2023
Attention: Retailer Principal, Sales, Parts and Service Managers
SAFETY RECALL
CAMPAIGN ID: PC967/PC981 | REVISION 2
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles or affected service parts in their inventory covered by this notification until the campaign action is performed.
PC967
Affected
Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2023 QX60 (L51)
1,528
184
April 14, 2023
YES
PC981 (Expanded Equipment Recall)
Affected
Models/Years:
Affected Population:
Retailer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2022-2023 QX60 (L51)
12
NA
June 8, 2023
YES
REVISED June 8, 2023
Please discard earlier versions of this bulletin.
The announcement from May 26, 2023 has been revised to include the following:
• This Voluntary Safety Recall Campaign has been expanded to include Service Parts in retailer inventory, as well as vehicles that have been repaired under warranty with a part potentially affected by this campaign and can be identified by campaign I.D. PC981.
• ITB23-016 has been updated to include information for the Service Parts expansion of this campaign.
• Follow the instructions under the “Service Parts Return” section of this retailer announcement for information on how to return potentially affected parts:
 INFINITI is requiring retailers to check their parts inventories for any of the part numbers listed in the table below under the “Service Parts Return” section.
 If any of these parts are found in inventory, do not sell this part or install this part on any vehicle.
CAMPAIGN ID: PC967/PC981 | REVISION 2
***** Campaign Summary *****
INFINITI is committed to the safety and security of our clients and their passengers. INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain 2023 INFINITI QX60 vehicles to inspect the front driver’s seat, and if necessary replace the seat cushion frame. INFINITI has further notified the NHTSA that it is recalling all potentially affected service parts from retailer inventory or previoiusly installed on a vehicle as a service part during a repair.
On certain INFINITI QX60 vehicles and potentially affected service parts, due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. PC967 and PC981
 Refer to IPSB15-286 for additional information.
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB23-016 to remedy any vehicles subject to this campaign.
4. Once remedied, retailers should submit the claim using the claims coding provided and release the vehicle.
***** Release Schedule *****
Parts
If inspection results indicate that parts replacement is needed, parts are on restriction and can be ordered via DBS.
Part Number
Description
Quantity
87351-6TA1A
FRAME ASSY – CUSHION, FRONT SEAT LH
1
(If Needed)
NOTE: Parts replaced under this activity may be collected through the INFINITI Part Return Program. If a Part Return Required Notification is received by the retailer, it is important for retailers to return parts applicable specifically to the VIN and repair order identified.
Repair
• ITB23-016 for PC967 & PC981
Owner Notification
INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail.
CAMPAIGN ID: PC967/PC981 | REVISION 2
*****Service Parts Return*****
The left hand front seat frame assembly part number listed in the table below may have been shipped to retailer service inventory and may contain the defect described in this retailer announcement. As these parts are now included in this voluntary safety recall campaign, INFINITI is requiring retailers to check their parts inventories for the part number listed in the table below. If a listed part is found in your parts inventory, do not sell this part, or install this part on any vehicle.
INFINITI is requiring Retailers to return the listed part no later than June 23, 2023 using the following instructions:
1. Create an I-Code RFC, an invoice# is not necessary
2. Be sure to use these specific comments: “PLEASE ACCEPT THIS RETURN AS PART OF THE NNA REQUIRED PART RETURN ACTION”.
3. Upon RFC acceptance notification, send parts back to your facing PDC
If you have any questions, please email: [email protected]
Part Number
Description
Applied Model
87351-6TA1A
FRAME ASSY – CUSHION, FRONT SEAT LH
QX60
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a recall?
A. Yes.
Q: Is this a Stop Sale?
A. Yes.
CAMPAIGN ID: PC967/PC981 | REVISION 2
Q What is the reason for the recall?
A. Due to a supplier weld quality concern that has since been corrected, the driver’s seat frame rail welds may detach from the rear inboard seat bracket. As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
Q What is the possible effect of the condition?
A As a result of this issue, the driver’s seat may not be fully secured to the seat frame potentially increasing the risk of injury to the occupant in the event of a crash.
Q. What will be the corrective action?
A. Retailers will inspect the front driver’s seat, and if necessary replace the seat cushion frame.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to two (2) hours to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in June 2023 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If you notice excess movement in the driver’s seat, you should take it to your local retailer for diagnosis.If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. If you notice excess movement in the driver’s seat, you should take it to your local retailer for diagnosis.If your vehicle is subject to this campaign, INFINITI recommends you contact your local INFINITI retailer to have the front driver’s seat inspected, and if necessary the seat cushion frame replaced.
CAMPAIGN ID: PC967/PC981 | REVISION 2
Q. Are parts readily available?
A. Yes. Parts will be on restriction and can be ordered via DBS.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available, upon client request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required. Please refer to the Goodwill rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain specific Model Year 2023 INFINITI QX60 vehicles manufactured between August 29, 2022 to October 31, 2022 may be affected. In addition, certain MY22-23 INFINITI QX60 vehicles that received a replacement powered driver’s seat cushion assembly since August 2022.
Q. Are you experiencing this condition on any other INFINITI (or INFINITI) models?
A. Yes, on certain specific Model Year 2023 NissanPathfinder and 2023 Nissan Rogue vehicles.
CAMPAIGN ID: PC967/PC981 | REVISION 2
Revision History:
Date
Announcement
Purpose
April 14, 2023
Voluntary Safety Recall Campaign
New Campaign Announcement
May 26, 2023
REVISION 1
Parts return request
June 8, 2023
REVISION 2
Campaign expanded to include service parts

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-268
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. APR 13, 2023 NHTSA Recall No. : 23V-268 Manufacturer Recall No. : PC966, PC967 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 12,400 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2023-2023 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : Based on the Tier 1 (Adient) supplier records, the subject seat rails may have been used to produce a limited number of driver’s powered seats for certain MY 2023 Rogue, Pathfinder, and QX60 vehicles, manufactured during the specified time period outlined above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 07, 2022 – OCT 21, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Nissan Pathfinder Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Based on the Tier 1 (Adient) supplier records, the subject seat rails may have been used to produce a limited number of driver’s powered seats for certain MY 2023 Rogue, Pathfinder, and QX60 vehicles, manufactured during the specified time period outlined above. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 06, 2022 – NOV 08, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-268 Page 2 Vehicle 3 : 2023-2023 INFINITI QX60
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Based on the Tier 1 (Adient) supplier records, the subject seat rails may have been used to produce a limited number of driver’s powered seats for certain MY 2023 Rogue, Pathfinder, and QX60 vehicles, manufactured during the specified time period outlined above. No other Nissan or INFINITI vehicles are affected.
Production Dates : AUG 29, 2022 – OCT 31, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The driver’s powered seat may not be fully secured to the seat frame on certain Nissan Rogue, Pathfinder, and INFINTI QX60 vehicles. As a result of this issue, the seat frame welds may detach from the rear inboard seat bracket.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If this condition occurs, it may increase the risk of injury to the occupant in
the event of a crash. In addition, the seat frame assembly may not meet certain FMVSS 207 and FMVSS 210 requirements because of this condition.
Description of the Cause : NR Identification of Any Warning
that can Occur : There is no proceeding warning in this case. Involved Components : Component Name 1 : Driver’s Powered Seat Cushion Frame- Rogue Component Description : FRAME ASSY – CUSHION, FRONT SEAT LH Component Part Number : 87351 6RD0A Component Name 2 : Driver’s Powered Seat Cushion Frame- Rogue Component Description : FRAME ASSY – CUSHION, FRONT SEAT LH Component Part Number : 87351 6RF0A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-268 Page 3 Component Name 3 : Driver’s Powered Seat Cushion Frame – Pathfinder Component Description : FRAME ASSY – CUSHION, FRONT SEAT LH Component Part Number : 87351 6TA1A Component Name 4 : Driver’s Powered Seat Cushion Frame – QX60 Component Description : FRAME ASSY – CUSHION, FRONT SEAT LH Component Part Number : 87351 6TA0A Supplier Identification : Component Manufacturer
Name : Forvia SLP Mechanism
Address : Av. Central No. 200 Interior 365
Parque Logistico San Luis Foreign States 78395 Country : Mexico Chronology :
December 29, 2022 – Nissan received a report related to a MY 2023 Nissan Rogue vehicle that alleged excess movement or play in the driver’s seat. Nissan collected the suspect part and began an investigation. January 2023 to February 2023 – A broken weld condition was found on the driver’s seat frame between the rear inboard bracket and inboard seat rail. Nissan and the supplier conducted a parts audit of 22,726 driver’s seat rails and zero were reported with a poor weld quality concern. Further investigation identified that the broken weld was related to a sub-supplier quality process issue. March 2023 – Review of the sub-supplier records determined three (3) rails that had a rejected weld condition may not have been contained. Concurrently, Nissan investigated the impact of the weld condition of the rear inboard seat rail bracket. As part of the assessment, Nissan performed a sled pull test on the worst case weld condition to evaluate driver’s seat performance in various scenarios. Nissan concluded that the driver’s seat showed performance degradation and may not meet certain regulatory requirements. April 6, 2023 – Nissan decided to conduct a Voluntary Safety Recall to recall all potentially affected vehicles to inspect the seat rails and replace any affected seat cushion frame assemblies. Nissan is not aware of any other warranty claims attributed to this condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-268
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Dealers will be instructed to check the driver’s seat rail clearance to the
inboard seat bracket, and if necessary, the dealer will remove and replace the affected driver’s seat cushion frame. All repairs will be performed free of charge for parts and labor and may take less than two (2) hours to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Dealers will be notified beginning April 14, 2023. Owners of all
potentially affected vehicles will be notified beginning June 10, 2023.
Planned Dealer Notification Date : APR 14, 2023 – NR Planned Owner Notification Date : JUN 10, 2023 – NR
* NR – Not Reported

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SEOCONTENT-END