R23A6 – Unintended Acceleration – 2018-2023 Nissan LEAF

July 17, 2023 NHTSA CAMPAIGN NUMBER: 23V494000

Unintended Acceleration

Unintentional acceleration can increase the risk of a crash.

 

NHTSA Campaign Number: 23V494

Manufacturer NissaneBay logo North America, Inc.

Components VEHICLE SPEED CONTROL

Potential Number of Units Affected 66,159

 

Summary

NissaneBay logo North America, Inc. (NissaneBay logo) is recalling certain 2018-2023 LEAF vehicles. The vehicle may accelerate unintentionally if the driving mode is changed (“D” to “B”; e-Pedal “On”; or “ECO” mode) after disengaging the cruise control.

 

Remedy

Dealers will reprogram the vehicle control module (VCM), free of charge. Owner notification letters are expected to be mailed August 30, 2023. Owners may contact NissaneBay logo’s customer service at 1-800-867-7669. NissaneBay logo’s number for this recall is R23A6.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Vehicle Control Module (VCM) Reprogram
Voluntary Recall Campaign

Reference: R23A6
Date: July 18, 2023

 

Affected  Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date:Stop Sale  In Effect
MY2018-2023 LEAF (ZE1)66,077369 July 18, 2023

YES

 

***** Campaign Summary *****

NissaneBay logo is issuing a Voluntary Safety Recall Campaign to reprogram the Vehicle Control Module (VCM) on certain 2018-2023 LEAF vehicles identified in Service Comm and DBS National Service History.

On vehicles with affected VCM software, there is a risk of sustained motor torque if a driver takes both of the following actions within 8 seconds after deactivating cruise control, Intelligent Cruise Control or ProPILOT Assist functions: (a) switches driving mode (i.e. from ‘D’ to ‘B’ position, or ‘ECO’ mode, or e-Pedal ‘ON’); and (b) then applies and releases the accelerator pedal.  If this condition occurs, in certain operating conditions the vehicle may continue acceleration unless the brake is applied or may not slow down as expected following release of the accelerator, which may increase the risk of a crash.

Dealers will reprogram the VCM with updated software to remedy this potential issue.

 

***** Release Schedule ***** 

Parts

The remedy involves reprogramming by CONSULT III+.  No parts are required.

 

Special Tools

  • CONSULT III+

 

Repair

 

Owner Notification

NissaneBay logo will notify the owners of potentially affected vehicles beginning August 30, 2023.

 


Frequently Asked Questions (FAQ):

 

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the recall?

There is a risk of sustained motor torque if a driver takes both of the following actions within 8 seconds after deactivating cruise control, Intelligent Cruise Control or ProPILOT Assist functions: (a) switches driving mode (i.e. from ‘D’ to ‘B’ position, or ‘ECO’ mode, or e-Pedal ‘ON’); and (b) then applies and releases the accelerator pedal.

 

What is the possible effect of the condition?

If this occurs, in certain operating conditions the vehicle may continue acceleration unless the brake is applied or may not slow down as expected following release of the accelerator, which may increase the risk of a crash.

 

What will be the corrective action for this voluntary recall campaign?

Your NissaneBay logo dealer will reprogram the VCM with updated software to remedy this issue.  

 

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your NissaneBay logo dealer may require your vehicle for a longer period of time based upon their work schedule.  

 

When will vehicle owners be notified?

NissaneBay logo will begin sending notifications to affected owners beginning August 30, 2023, via U.S. Mail.

 

Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from NissaneBay logo, which will instruct owners to bring their vehicles to a NissaneBay logo dealer to have their vehicles remedied as soon as possible.

 

Is there anything owners can do to mitigate this condition?

No.

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

 

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If parts replacement is necessary, rental is available upon customer request while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502Rental Expense$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.

 

Are parts readily available?

The remedy involves reprogramming the Vehicle Control Module (VCM) with updated software. No parts are required.

 

Is there any charge for this service?

No. The remedy will be performed for the customer free of charge.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized NissaneBay logo dealer is able to perform the recall campaign.

 

I have lost confidence in the vehicle. Will NissaneBay logo replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Model year 2018-2023 NissaneBay logo LEAF vehicles manufactured from September 29, 2017 to April 6, 2023.

 

Are you experiencing this condition on any other NissaneBay logo (or INFINITIeBay logo) models?

No.

 


Description of the Defect:

On LEAF vehicles with affected VCM software, there is a risk of sustained engine torque if a driver takes both of the following actions within 8 seconds after deactivating cruise control, Intelligent Cruise Control or ProPILOT Assist functions: (a) switches driving mode (i.e. from ‘D’ to ‘B’ position, or ‘ECO’ mode, ore-Pedal ‘ON’); and (b) then applies and releases the accelerator pedal. If this condition occurs, in certain operating conditions the vehicle may continue accelerating unless the brake is applied or may not slow down as expected following release of the accelerator pedal; which may increase the risk of a crash.

 

Chronology of Principal Events:

In December 2021, internal testing on a trial vehicle observed a motor torque deceleration delay following deactivation of Intelligent Cruise Control. NissaneBay logo investigated but was unable to recreate the condition.

In early 2022, NissaneBay logo conducted computer simulations in an effort to replicate the reported condition by analyzing data from the incident test vehicle. After repeated testing of multiple parameters, NissaneBay logo identified a specific sequence of actions that it believed could potentially lead to the reported phenomenon. However, NissaneBay logo had been unable to recreate the condition on an actual vehicle.

Spring 2022 through Summer 2022 – NissaneBay logo continued to attempt to replicatethe phenomenon under real-world conditions. After extensive on-track testing, NissaneBay logo had limited success in reproducing the incident condition.

Late 2022 through Spring 2023 – After extensive computer simulation and on-track testing, NissaneBay logo identified the following sequence of actions are required to be completed in under eight (8) seconds for the phenomenon to occur:

1. Cruise Control, Intelligent Cruise Control or ProPILOT Assist is disengaged; and

2. Immediately:

a. Shift drive modes from ‘D’ to ‘B’ or ‘ECO’ ore-Pedal ‘ON’; and

b. Press accelerator pedal and then release

For Reference, the B mode engages the regenerative braking system more aggressively on downhill slopes, and helps reduce brake use. The mode is selected by manually shifting from ‘D’ to ‘B’ using the shift lever.

July 11, 2023 – NissaneBay logo assessed that the risk of the issue occurring under real-world conditions is very low. This issue has not occurred outside of controlled track or simulated test environments. However, out of an abundance of caution, NissaneBay logo decided to conduct a recall campaign to reprogram the VCM.

NissaneBay logo is not aware of any warranty claims, accidents, or injuries attributed to this condition.

 

Description of Corrective Action:

Dealers will be notified beginning July 18, 2023. Owners of all potentially affected vehicles will be notified beginning August 30, 2023. Dealers will be instructed to reprogram the vehicle control module. All repairs will be performed free of charge for parts and labor and may take up to thirty minutes to complete.

NissaneBay logo will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.

 


Chronology :

In December 2021, internal testing on a trial vehicle observed a motor torque deceleration delay following deactivation of Intelligent Cruise Control. NissaneBay logo investigated but was unable to recreate the condition.

In early 2022, NissaneBay logo conducted computer simulations in an effort to replicate the reported condition by analyzing data from the incident test vehicle. After repeated testing of multiple parameters, NissaneBay logo identified a specific sequence of actions that it believed could potentially lead to the reported phenomenon. However, NissaneBay logo had been unable to recreate the condition on an actual vehicle.

Spring 2022 through Summer 2022 – NissaneBay logo continued to attempt to replicate the phenomenon under real-world conditions. After extensive on-track testing, NissaneBay logo had limited success in reproducing the incident condition.

Late 2022 through Spring 2023 – After extensive computer simulation and on-track testing, NissaneBay logo identified the following sequence of actions are required to be completed in under eight (8) seconds for the phenomenon to occur:

1. Cruise Control, Intelligent Cruise Control or ProPILOT Assist is disengaged; and
2. Immediately:
a. Shift drive modes from ‘D’ to ‘B’ or ‘ECO’ or e-Pedal ‘ON’; and
b. Press accelerator pedal and then release

For Reference, the B mode engages the regenerative braking system more aggressively on downhill slopes, and helps reduce brake use. The mode is selected by manually shifting from ‘D’ to ‘B’ using the shift lever.

July 11, 2023 – NissaneBay logo assessed that the risk of the issue occurring under real-world conditions is very low. This issue has not occurred outside of controlled track or simulated test environments. However, out of an abundance of caution, NissaneBay logo decided to conduct a recall campaign to reprogram the VCM.

NissaneBay logo is not aware of any warranty claims, accidents, or injuries attributed to this condition.

 


NTB23-057 – 2018-2023 Nissan LEAF; VCM Reprogram

 

NTB23-057 – 2018-2023 Nissan LEAF; VCM Reprogram

 


6 Affected Products

Vehicle

MAKEMODELYEAR
NISSANeBay logoLEAF2018-2023

 


5 Associated Documents

Recall Acknowledgement

RCAK-23V494-1728.pdf 707.687KB

 


Defect Notice 573 Report

RCLRPT-23V494-5340.PDF 219.889KB

 


Remedy Instructions and TSB

RCRIT-23V494-7385.pdf 7448.119KB

 


NissaneBay logo – Defect Investigation Report – July 2023

RMISC-23V494-4650.pdf 942.167KB

 


NissaneBay logo – Leaf Vehicle Control Module Reprogram – July 2023

RCMN-23V494-8420.pdf 129.868KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V494&docType=RCL

 


 

Reprogramming

J2534-1 Re/Programming

 


Tutorial for Purchasing NERS Software

Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.

This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a NissaneBay logo validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.

Vehicle reprogramming requires the use of the following:

  • NissaneBay logo validated J2534-1 device
  • NissaneBay logo ECU Reprogramming Software (NERS)
  • Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
  • Applicable reprogram file

 

NissaneBay logo tested and validated the below listed devices. NissaneBay logo does not recommend the use of any other J2534-1 device not listed here.

Manufacturer Models
Actia PassThru +XS
Autel MaxiFlash Elite (with firmware v3.01)
Bosch Mastertech VCI (SFP v5.11.9)
Dearborn Group VSI-2534
Drew Technologies/OPUS IVS CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN
Hella Gutmann Solutions Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66)
Texa TEXA Navigator TXTs Series

Click the below link to purchase NERS diagnostic software.

Purchase NERS Software

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

 


When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.

 

How to find the proper J-2534 Reprogramming ECU file:

In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: NissaneBay logo and InfinitieBay logo vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their NissaneBay logo or InfinitieBay logo Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 


September 2013, NissaneBay logo and InfinitieBay logo began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.

When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

 

How to find the proper J-2534 Blank Programming ECU file:

  • Obtain the blank ECU part number when you purchase the replacement ECU. NissaneBay logo’s and InfinitieBay logo’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.

or

  • Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.

Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.

  • Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: NissaneBay logo and InfinitieBay logo vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their NissaneBay logo or InfinitieBay logo Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 

www.nissaneBay logo-techinfo.com

 


 

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