December 21, 2023 NHTSA CAMPAIGN NUMBER: 23V882000
Loose Bolts May Cause A Loss of Steering Control
A loss of steering control or steering lock-up can increase the risk of a crash.
NHTSA Campaign Number: 23V882
Manufacturer Nissan
North America, Inc.
Components STEERING
Potential Number of Units Affected 5
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2024 Altima vehicles. The bolts connecting the electronic power steering unit to the steering rack may loosen, resulting in a loss of steering control or steering lock-up.
Remedy
Dealers will replace the steering gear assembly, free of charge. Owner notification letters are expected to be mailed February 9, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PC997.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Description of the Defect:
On affected Altima vehicles, one or more of the bolts connecting the Electronic Power Steering (EPS) unit to the steering rack may not have been tightened according to specifications. As a result, repeated vibrations caused by turning the steering wheel may cause the bolts to loosen, which could affect the connection between the EPS unit and the steering rack. If the connection between the EPS unit and steering rack becomes loose, this could lead to the steering gear locking up and a loss of steering control, increasing the risk of a crash.
Chronology of Principal Events:
On November 8, 2023, Nissan received notification from the supplier (JTEKT) about an incident involving another OEM vehicle regarding a steering gear assembly. The supplier indicated that the subject steering gear assembly is also supplied to Nissan.
November 2023 through December 2023 – Nissan began an internal investigation into the issue together with the supplier. Based on supplier provided data, a suspect window was identified concerning the tool that produced the potentially affected subject steering gear assemblies. Within this window, 6 units were identified out of 1,213 parts produced using the suspect tool. Nissan matched the 6 units to VINs based on serial number. One (1) vehicle produced for Dubai market was captured with a Nissan port modification activity.
December 14, 2023 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy the remaining 5 affected vehicles in the U.S. market.
Nissan is not aware of any warranty claims, accident or injuries related to the subject condition.
Description of Corrective Action:
Nissan will notify the owners of the potentially affected vehicles beginning on February 9, 2024, to bring their Altima to a Nissan dealer for repair. Dealers will be notified on December 22, 2023. Dealers will be instructed to replace the steering gear assembly. All repairs will be performed free of charge for parts and labor and may take up to three (3) hours to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty.
VOLUNTARY SAFETY RECALL CAMPAIGN 2024 Nissan Altima; Steering Gear
PC997 – Loose Bolts May Cause A Loss of Steering Control – 2024 Nissan Altima
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| NISSAN | ALTIMA | 2024 |
4 Associated Documents
Defect Information Report
RMISC-23V882-7412.pdf 727.431KB
Recall Acknowledgement
RCAK-23V882-6871.pdf 645.359KB
Defect Notice 573 Report
RCLRPT-23V882-8764.PDF 214.195KB
Remedy Instructions and TSB
RCRIT-23V882-4002.pdf 594.675KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Read Fault Codes】About the read code function needs to be in the ignition on state and if the check engine light is on. If the vehicle is compatible with this obd2 scanner, please select correct menu & ensure no hardware/wiring issues/obd2 interface damage for accurate results. As a basic code reader, the correct menu: Select OBDII-> Wait for seconds-> Select Read codes
- 【Vehicle CEL Doctor】The NT301 enables you to read DTCs, access to e-missions readiness status, turn off CEL(check engine light) or MIL, reset monitor, read live data and retrieve VIN of your vehicle. It works reliably as a check engine code reader—the fault code will appear again even though you cleared before, if you don't repair the car completely. The fault code only can be cleared by NT301 after car repair finished, as like all the obd scanner's working principle
- 【Live Data Graphing & Accuracy for Most OBD2 Vehicles】 View and log live sensor data in graph form—monitor oxygen sensors, fuel trims, coolant temp, RPM, and more. Spot trends and suspicious values in real time. This car scanner is a perfect scanner for car maintenance, compatible with most 1996+ gasoline cars, light trucks, and SUVs sold in the U.S., as well as many 2000+ European and Asian models. Also works on 12V diesel vehicles equipped with OBD2
- 【Advanced OBDII Modes】 This obd2 scanner diagnostic tool provides enhanced obd2 modes capabilities: O-2 sensors test and EVAP system leak monitor. It allows you to run a leak check on your car’s EVAP system and assess the fuel tank’s condition. The O-2 sensor test helps optimize the air-fuel ratio, boosting fuel economy and cutting em-issions. Saving you money on gas and reducing your vehicle’s environmental footprint
- 【OBDII Protocols & Compatibility】The NT301 supports OBDII protocols like KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. As a versatile code reader for cars and trucks—one of the most practical code readers & scan tools in its class—the device is compatible with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs. Kindly check the vehicle compatibility before the purchase since the function comatibility and car compatibility vary from different car models, year and vin
SEOCONTENT-START
~
NISSAN
“–…/
December 21, 2023
Dr. Cem Hatipoglu
Acting Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Dr. Hatipoglu:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part
573. A voluntary recall campaign will be initiated and your office provided with the notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Canton plant
2. Vehicles Potentially Involved:
Certain Model Year 2024 Nissan Altima vehicles equipped with the subject steering gear
and manufactured from September 26, 2023 to September 28, 2023 at the Canton, MS
plant.
Based on supplier production records, Nissan confirmed the issue (as described in Section
5 below) occurred on a limited number of steering gear assemblies that were installed on
certain Model Year 2024 Nissan Altima vehicles during the specified production range. No
other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part Descri~tion
Steering Gear Steering Gear Assembly
Steering Gear Steering Gear Assembly
The name and address of the steering gear supplier is:
JTEl 56 Excellence Way
Vonore, TN 37885
Mike Connolly
(423) 884-9181
Email: [email protected]
3. Total Number of Vehicles Potentially Involved:
Five (5) MY 2024 Nissan Altima vehicles total.
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
100%
Part Number
490016SA5A
490016SA6A
5. Description of the Defect:
On affected Altima vehicles, one or more of the bolts connecting the Electronic Power
Steering (EPS) unit to the steering rack may not have been tightened according to
specifications. As a result, repeated vibrations caused by turning the steering wheel may
cause the bolts to loosen, which could affect the connection between the EPS unit and the
steering rack. If the connection between the EPS unit and steering rack becomes loose,
this could lead to the steering gear locking up and a loss of steering control, increasing the
risk of a crash.
6. Chronology of Principal Events:
On November 8, 2023, Nissan received notification from the supplier (JTEKT) about an
incident involving another OEM vehicle regarding a steering gear assembly. The supplier
indicated that the subject steering gear assembly is also supplied to Nissan.
November 2023 through December 2023 – Nissan began an internal investigation into the
issue together with the supplier. Based on supplier provided data, a suspect window was
identified concerning the tool that produced the potentially affected subject steering gear
assemblies. Within this window, 6 units were identified out of 1,213 parts produced using the
suspect tool. Nissan matched the 6 units to VINs based on serial number. One (1) vehicle
produced for Dubai market was captured with a Nissan port modification activity.
December 14, 2023 – Based on the foregoing, Nissan decided to conduct a safety recall
campaign to remedy the remaining 5 affected vehicles in the U.S. market.
Nissan is not aware of any warranty claims, accident or injuries related to the subject
condition.
7. Description of Corrective Action:
Nissan will notify the owners of the potentially affected vehicles beginning on February 9,
2024, to bring their Altima to a Nissan dealer for repair. Dealers will be notified on
December 22, 2023. Dealers will be instructed to replace the steering gear assembly. All
repairs will be performed free of charge for parts and labor and may take up to three (3)
hours to complete.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy since the subject
vehicles are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-882
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. DEC 21, 2023 NHTSA Recall No. : 23V-882 Manufacturer Recall No. : PC997 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 5
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Nissan Altima Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Based on supplier production records, Nissan confirmed the issue occurred on a limited number of steering gear assemblies that were installed on certain Model Year 2024 Nissan Altima vehicles during the specified production range. No other Nissan or INFINITI vehicles are affected.
Production Dates : SEP 26, 2023 – SEP 28, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On affected Altima vehicles, one or more of the bolts connecting the Electronic Power Steering (EPS) unit to the steering rack may not have been tightened according to specifications. As a result, repeated vibrations caused by turning the steering wheel may cause the bolts to loosen, which could affect the connection between the EPS unit and the steering rack.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the connection between the EPS unit and steering rack becomes loose, this could lead to the steering gear locking up and a loss of steering control, increasing the risk of a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : The driver may notice noise and/or vibration due to this condition. Part 573 Safety Recall Report 23V-882 Page 2 Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear Assembly Component Part Number : 49001 6SA5A Component Name 2 : Steering Gear Component Description : Steering Gear Assembly Component Part Number : 49001 6SA6A Supplier Identification : Component Manufacturer
Name : JTEKT Automotive Address : 56 Excellence Way
Vonore Tennessee 37885
Country : United States Chronology :
On November 8, 2023, Nissan received notification from the supplier (JTEKT) about an incident involving another OEM vehicle regarding a steering gear assembly. The supplier indicated that the subject steering gear assembly is also supplied to Nissan. November 2023 through December 2023 – Nissan began an internal investigation into the issue together with the supplier. Based on supplier provided data, a suspect window was identified concerning the tool that produced the potentially affected subject steering gear assemblies. Within this window, 6 units were identified out of 1,213 parts produced using the suspect tool. Nissan matched the 6 units to VINs based on serial number. One (1) vehicle produced for Dubai market was captured with a Nissan port modification activity. December 14, 2023 – Based on the foregoing, Nissan decided to conduct a safety recall campaign to remedy the remaining 5 affected vehicles in the U.S. market. Nissan is not aware of any warranty claims, accident or injuries related to the subject condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-882
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Dealers will be instructed to replace the steering gear assembly. All
repairs will be performed free of charge for parts and labor and may take up to three (3) hours to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Nissan will notify the owners of the potentially affected vehicles
beginning on February 9, 2024, to bring their Altima to a Nissan dealer for repair. Dealers will be notified on December 22, 2023.
Planned Dealer Notification Date : DEC 22, 2023 – NR Planned Owner Notification Date : FEB 09, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
This product presentation was made with AAWP plugin.