NHTSA Campaign Number: 17V253
Manufacturer Nissan
North America, Inc.
Components AIR BAGS
Potential Number of Units Affected 25,283
Front Passenger Air Bag may Deploy Improperly
In the event of a crash, if the front passenger air bag doesn’t deploy properly, it can increase the risk of injury to passengers.
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 LEAF and 2014, 2016 and 2017 Sentra vehicles.
Due to a manufacturing error within the air bag inflators, the passenger frontal air bag may not properly deploy in the event of a crash.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflator, free of charge.
The recall is expected to begin June 11, 2017.
Owners may contact Nissan customer service at 1-800-647-7261.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
CAMPAIGN BULLETIN
| SAFETY RECALL |
Front Passenger Air Bag Inflator Voluntary Safety Recall Campaign
Reference: PC568
Date: May 4, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
| UPDATE May 4, 2017 |
The announcement from April 28, 2017 has been revised to include:
Please discard earlier versions of this bulletin. |
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
|---|---|---|---|---|
| MY2015-17 LEAF (ZE0) | 1,921 | 178 | May 4, 2017 | YES |
***** Campaign Summary *****
Nissan is conducting a voluntary safety recall campaign to install a new passenger air bag inflator on specific MY2015-17 Nissan LEAF (ZE0) vehicles. Due to a supplier manufacturing error, which has since been corrected, certain front passenger air bags may have been manufactured outside of Nissan specifications. In rare cases, this may lead to improper air bag deployment in the event of a crash, which can increase the risk of injury to the front seat occupant.
Note: This recall is not related to the Takata Air Bag Inflator Recall.
***** What Dealers Should Do****
- Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm I.D.
- New vehicles in dealer inventory can be also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
- Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
- Dealers should use NTB17-047 to correct any vehicles subject to this campaign.
- If a retailed vehicle affected by these campaign ID visits the dealer for service, the dealer should inform the customer about the recall campaign and communicate that parts may need to be ordered. After the customer is informed, retail customers can continue to drive their vehicle at their discretion. Rental will be available under the campaign while parts are on order.
- Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
| Parts |
|
|---|---|
| Special Tool |
|
| Repair |
|
| Owner Notification | Nissan will begin notifying owners of all potentially affected vehicles in June, 2017 via U.S. Mail. |
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a safety recall?
A. Yes, a Stop Sale is in effect.
Q. What is the reason for safety recall?
A. Due to a supplier manufacturing error, which has since been corrected, certain front passenger air bags may have been manufactured outside of Nissan specifications. In rare cases, this may lead to improper air bag deployment in the event of a crash, which can increase the risk of injury to the front seat occupant.
This issue was only observed in a laboratory test, and Nissan is not aware of any incidents related to this condition. The recall is being conducted proactively out of an abundance of caution.
Q. What will be the corrective action for this voluntary safety recall campaign?
A. Dealers will install a new passenger air bag inflator in affected vehicles.
Q. How long will the corrective action take?
A. This free service should take up to one (1.0) hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan will begin notifying owners of all potentially affected vehicles in June, 2017 via U.S. Mail.
Q. Are parts readily available?
A. Yes.
Q. Will a rental vehicle be provided while the dealer is awaiting parts for this recall?
A. Rental is covered by the campaign while parts are on order if requested by the customer.
| EXPENSE CODE DESCRIPTION | ||
| 502 | Rental Expense | $120 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to WBI17-011 for additional information on application of rental reimbursement. | ||
Q. Is my vehicle safe to drive?
A. Owners may continue to drive their vehicles at their discretion. Nissan is not aware of any incidents associated with this issue. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan which will provide instructions on how to remedy your vehicle.
Q: Have there been any injuries or fatalities related to this defect?
A: No, this issue was observed in a laboratory test and Nissan is not aware of any related field incidents. This recall is being conducted proactively out of an abundance of caution.
Q. Is there anything owners can do in the meantime?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle.
Q. Is there any charge for this repair?
A. No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign once parts and instructions are available. This repair will not require a LEAF certified technician to perform the remedy.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain 2015-17 Nissan LEAF vehicles manufactured between September 20, 2014 and December 13, 2016 are affected.
Q: Are any other countries or regions affected by the same issue?
A: Yes, multiple markets including the U.S. and Canada are affected.
Q. Are you experiencing this condition on any other Nissan (or Infiniti) models?
A. Yes, certain 2014 Nissan Sentra models manufactured between September 25, 2014 and November 1, 2014 and certain 2016-17 Nissan Sentra models manufactured between January 11, 2016 and September 22, 2016 are affected.
| Classification: | Reference: | Date: |
|---|---|---|
| RS17-035 | NTB17-047 | May 3, 2017 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2015-2017 LEAF; FRONT PASSENGER AIRBAG INFLATOR
| CAMPAIGN ID #: | PC568 |
| NHTSA #: | 17V-253 |
| APPLIED VEHICLE(S): | 2015-2017 LEAF (ZE0) |
INTRODUCTION
Nissan is conducting this Voluntary Safety Recall Campaign on certain specific 2015–2017 LEAF vehicles to replace the front passenger air bag inflator. This service will be performed at no charge to owners for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC568 to this campaign. This number must appear on all communications and documentation of any nature dealing with this Campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service Comm for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
REQUIRED SPECIAL TOOL
Quick Scan Tool (J-52352)
- Each dealer has been shipped one Quick Scan Tool (J-52352).
- Additional tools can be obtained from Tech•Mate at 1-800-662-2001.
Figure A
SERVICE PROCEDURE
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when working on or near a Supplemental Restraint System (SRS), such as an air bag.
CAUTION: Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to avoid dirt and stains. Use protective covers as needed.
Register the New Inflator
- Obtain new inflator from your parts department.
- New inflator is listed in the Parts Information.
- Attach the quick scan tool (J-52352) to your CONSULT PC USB port.
Figure 1
- On the left side of the ASIST main menu, select Tech Support Info, then Inventory Vehicle Actions.
Figure 2
- Select CLICK HERE (Air Bag to VIN Registration).
Figure 3
- Use the quick scan tool to scan the bar code (VIN) on the vehicle B-pillar label.
NOTE:
- Some labels may not scan quickly.
- Hold the scan tool approximately 6 inches away from the label.
- Hold the trigger down until the label is read (this may take several seconds).
Figure 4
- VIN will automatically populate (see Figure 5).
- If needed, VIN can be entered manually.
Figure 5
- Use the quick scan tool to scan the bar code (serial number) on the new inflator (see Figures 6 and 7).
- The serial number will automatically populate (see Figure 5 on the previous page).
Figure 6
NOTE: If needed, the serial number can be entered manually.
Figure 7
- Select Submit on the ASIST screen (see Figure 5 on the previous page).
- Turn the ignition ON / not Ready.
- Write down the radio settings.
| Presets | 1 | 2 | 3 | 4 | 5 | 6 |
| AM | ||||||
| FM 1 | ||||||
| FM 2 | ||||||
| SAT 1 | ||||||
| SAT 2 | ||||||
| SAT 3 | ||||||
| Bass | Treble | Balance | Fade | Spd Sen. Vol. |
- Record (write down) any other customer settings that will be lost when the battery is disconnected.
- Refer to the Electronic Service Manual (ESM) section PG-Power Supply, Ground, & Circuit Elements, for a listing of systems that may lose settings or memory when disconnecting the 12V battery.
- Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL.
- This list often includes items such as audio, HVAC, power windows, clock, etc.
- Turn the ignition OFF.
- Disconnect the 12 volt battery cables as follows:
- Verify charger is not connected to vehicle.
- Turn the power switch (ignition push button) OFF-ON-OFF.
- Get out of the vehicle. Close all doors (including back door).
- Check that the charge status indicator lamp (blue light on dash) does not blink. Wait for 5 minutes.
- Disconnect the 12 volt battery cables, negative cable first.
- If needed, refer to the ESM section, PG – Power, Supply & Ground Elements for the procedure to disconnect the 12V battery.
- Wait at least 3 minutes before proceeding.
- Remove the front passenger glove box lid and cover from the vehicle.
- Refer to the ESM, section IP – Instrument Panel, for removal information.
Figure 8
- Remove Refrigerator Controller.
- Refrigerator Controller is secured with 1 mounting screw.
- Disconnect refrigerator controller electrical connector.
Figure 9
- Make a note of the airbag inflator (inflator) connector orientation to ensure NEW inflator is installed correctly.
Figure 10
- Unlock and disconnect the electrical connectors
- For unlocking and removing the front passenger air bag module harness connectors:
- Insert a thin screwdriver wrapped in tape into the notch and lift the lock.
- Then remove the harness connectors.
Figure 11
- Remove the airbag module bracket bolt securing the bracket to the dash support brace.
Figure 12
- Remove the 4 nuts securing the airbag inflator and airbag module bracket (bracket) to the airbag module (module).
- Set the bracket aside.
NOTE:
- Bracket will be reused during reassembly.
- Nuts will NOT be reused.
Figure 13
- Remove the inflator from the module.
- Pull inflator straight back, making sure not to damage the threads on the mounting studs.
Figure 14
- Install the NEW inflator.
- Make sure the new inflator is oriented correctly (black connector toward passenger side).
- The 4 module studs are loose. Aligning the inflator will require some finesse to keep them from pushing in. If they push in, remove the inflator, put the studs back in place and try again.
- Continue holding inflator while installing airbag module bracket in Figure 15 the next step.
Figure 15
- Install airbag module bracket onto module studs.
- Leave airbag module bracket bolt off until all 4 module studs are correctly seated.
- Wiggle the airbag module bracket to assist installation.
Figure 16
- Install the 4 NEW inflator nuts.
- Torque the new inflator nuts to:
3.04 – 4.02 N·m
(0.31- 0.41 kg-m, 27 – 36 in-lb).
- Install NEW airbag module bracket bolt.
- Torque the new airbag module bracket bolt to 19.6 – 25.0 N·m (2.0 – 2.5 kg-m, 5 – 18.4 ft-lb).
- New airbag module bracket bolt listed in Parts Information.
- Do NOT reuse the old airbag module bracket bolt.
Figure 17
- Reconnect passenger airbag inflator electrical connectors.
- For installing and locking the front passenger air bag module harness connectors:
- Make sure the connector is fully inserted/Installed into the inflator with the connector lock raised (unlocked).
- Make sure to match the connector colors (Black to Black and Red to Red).
- Then push the lock into the connector.
- Make sure the lock is pushed in securely.
- Make sure the connector is fully inserted/Installed into the inflator with the connector lock raised (unlocked).
Figure 18
- Reconnect refrigerator controller electrical connector.
- Reinstall refrigerator controller.
- Reinstall the front passenger glove box lid and cover into the vehicle.
- Refer to the ESM, section IP – Instrument Panel, for installation information.
- Connect both battery cables – positive cable first.
- Turn the ignition ON and observe the air bag warning light:
- Light should illuminate for 7 seconds and then go out.
NOTE: If the air bag warning light does not operate as described above there may be an issue not covered by this campaign. Refer to ASIST and the appropriate ESM for additional diagnostic and repair information.
- Reset/reinitialize systems as needed.
- Refer to the ESM, section PG – Power Supply & Ground Elements, for a listing of systems that require reset/initialization after reconnecting the 12V battery.
- Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING 12V BATTERY NEGATIVE TERMINAL.
- This list often includes items such as radio, power windows, clock, sunroof, EV Control System etc.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QUANTITY |
|---|---|---|
| Inflator for Front Passenger Air Bag Module (Includes 4 inflator mounting nuts) | 98561-3SG0A | 1 |
| Airbag module bracket bolt | 01141-00461 | 1 |
NOTE: Return the inflator using the Return Instructions on the next page.
CLAIMS INFORMATION
| CAMPAIGN (CM) ID NUMBER | DESCRIPTION | OP CODE | FRT |
|---|---|---|---|
| PC568 | Replace Front Passenger Airbag Inflator | PC5680 | 1.0 hrs. |
AIR BAG INFLATOR RETURN INSTRUCTIONS
NOTE: DO NOT DEPLOY THE USED/NON-DEPLOYED AIR BAG INFLATOR REMOVED FROM THE VEHICLE.
Returns via YRC Reverse Logistics (for non DDS dealers)
Packaging Instructions
NOTE: Individuals preparing hazardous material (‘Hazmat’) shipments are required to be trained in accordance with the Code of Federal Regulations, Title 49, section 172.704.
- Place the old inflator from the vehicle in the carton that the new air bag inflator was received in. Be sure to package the used inflator the same way as the new inflator. Include any packing material that was used to ship the new inflator in the carton with the used inflator.
- Seal the carton with 3 inch clear tape across the flaps and along the edges to securely close the carton.
- Verify that the Class 9 hazardous material diamond, UN ID (UN3268), and the proper shipping name (safety devices) are still clearly visible on the carton and are not covered or obstructed in any way.
| Required markings: | |
| 1. Transportation information | 4. ID number |
| 2. UN specification package markings | 5. Proper shipping name |
| 3. Labels |
- Write on top of the carton: “Campaign”.
Shipping Instructions
NOTE: Please accumulate a minimum of 10-15 air bag inflators prior to contacting the YRC Reverse Logistics call center to arrange for the pick-up of the inflators.
- Call the YRC Reverse Logistics call center at 1-800-357-9199 and tell the operator that you need to return Campaign air bag inflators to your servicing PDC.
- Provide the call center with the name, address and telephone of your servicing PDC.
- Provide your dealership name, address and telephone number.
- Provide the number of air bag inflators being returned and the total weight.
- The YRC Reverse Logistics team will fax/email you a copy of the completed Bill of Lading and shipping labels for the shipment.
- The YRC Reverse Logistics call center will notify the local YRC terminal to pick up the air bag inflators at your dealership.
- Please do NOT call the local YRC terminal to schedule the pick-up.
- Place the packaged air bag inflators and completed Bill of Lading aside for pick up by the carrier.
Returns via DDS
Packaging Instructions:
NOTE: Individuals preparing hazardous material (‘Hazmat’) shipments are required to be trained in accordance with the Code of Federal Regulations, Title 49, section 172.704.
- Place the old inflator from the vehicle in the carton that the new inflator was received in. Be sure to package the old inflator the same way as the new inflator. Include any packing material that was used to ship the new inflator in the carton with the old inflator.
NOTE: The carton must be in like new condition.
- Seal the carton with 3 inch clear tape across the flaps and along the edges to securely close the carton.
- Verify that the Class 9 hazardous material diamond, UN ID (UN3268), and the proper shipping name (safety devices) are still clearly visible on the carton and are not covered or obstructed in any way.
| Required markings: | |
| 1. Transportation information | 4. ID number |
| 2. UN specification package markings | 5. Proper shipping name |
| 3. Labels |
- Write on top of the carton: “Campaign”.
Bill of Lading Instructions (refer to example on the next page):
Use the blank Bill of Lading on the last page and enter the following:
- Servicing PDC name, address & telephone number.
- Date of the shipment.
- Dealership name and address as indicated on the sample Bill of Lading.
- Number of packages being shipped on line 1.
- Total weight of the packages being shipped on line 1.
- Total number of packages being shipped.
- Total weight of the packages being shipped.
- Print the name of the Hazmat trained/certified employee and have him/her sign as shown on sample Bill of Lading.
- Print the name of the DDS carrier that will be transporting the air bag inflators back to your servicing PDC.
Shipping Instructions:
Place the packaged air bag cartons and completed Bill of Lading in DDS delivery area for DDS driver pick up.
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