NHTSA Campaign Number: 17V275
Manufacturer Nissan
North America, Inc.
Components AIR BAGS
Potential Number of Units Affected 509
Air Bag Cushion may Separate from Assembly
In the event of a crash, if the passenger frontal air bag does not deploy as intended, it can increase the risk of injury.
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2017 Versa, and Versa Note vehicles.
The ring plate that secures the air bag cushion to the passenger frontal air bag assembly may fail, possibly causing the air bag to deploy improperly in the event of a crash.
Remedy
Nissan will notify owners, and dealers will replace the passenger frontal air bag module, free of charge.
The manufacturer has not yet provided a notification schedule.
Owners may contact Nissan customer service at 1-800-647-7261.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
CAMPAIGN BULLETIN
| SAFETY RECALL |
Front Passenger Air Bag Module Voluntary Safety Recall Campaign
Reference: PM679
Date: April 27, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
|---|---|---|---|---|
| MY2017 Versa Note (E12) | 53 | 9 | April 27, 2017 | YES |
| MY2017 Versa Sedan (N17) | 456 | 240 |
***** Campaign Summary *****
Nissan is conducting a voluntary safety recall campaign to install a new passenger air bag module on specific MY2017 Nissan Versa Note (E12) and Versa Sedan (N17) vehicles. Due to a supplier manufacturing error, which has since been corrected, certain front passenger air bags may have been manufactured outside of Nissan specifications. In rare cases, this may lead to improper air bag deployment in the event of a crash, which can increase the risk of injury to the front seat occupant.
Note: This recall is not related to the Takata Air Bag Inflator Recall.
***** What Dealers Should Do****
- Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm I.D.
- New vehicles in dealer inventory can be also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
- Dealers should not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
- Dealers should use NTB17-044 to replace the front passenger air bag module in any vehicles subject to this campaign.
- Nissan anticipates having parts available the week ending May 12, 2017.
- If a retailed vehicle affected by these campaign ID visits the dealer for service, the dealer should inform the customer about the recall campaign and communicate that parts may need to be ordered. After the customer is informed, retail customers can continue to drive their vehicle at their discretion. Rental will be available under the campaign while parts are on order.
- Nissan
- Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
| Parts |
|
|---|---|
| Special Tool |
|
| Repair |
|
| Owner
Notification | Nissan will begin notifying owners of all potentially affected vehicles in June, 2017 via U.S. Mail. |
***** Special Instructions *****
Packaging from new parts can be used to return removed air bag modules. If replacement part packaging cannot be reused (due to damage), please order replacement packaging using the link provided below:
Expense Code: (include with campaign claim as necessary)
| Code | Allowance |
| 505 / Shipping Container | $21.50 (Max) |
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a safety recall?
A. Yes, a Stop Sale is in effect.
Q. What is the reason for safety recall?
A. Certain front passenger air bags may have been manufactured outside of Nissan’s design and performance specifications, which, in rare instances, could lead to improper air bag deployment in the event of a crash.
Q. What will be the corrective action for this voluntary safety recall campaign?
A. Dealers will install a new passenger air bag module.
Q. How long will the corrective action take?
A. This free service should take up to one (1) hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan will begin notifying owners of all potentially affected vehicles in June, 2017 via U.S. Mail.
Q. Are parts readily available?
A. Nissan anticipates having parts available to repair vehicles by May 12, 2017. Parts will be shipped automatically to dealers for vehicles subject to stop sale and located in dealer inventory. Dealers may place SVC orders on DBS for retail customers subject to this recall.
Q. Will a rental vehicle be provided while the dealer is awaiting parts for this recall?
A. Rental is covered by the campaign while parts are on order if requested by the customer.
| EXPENSE CODE DESCRIPTION | ||
| 502 | Rental Expense | $120 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to WBI17-011 for additional information on application of rental reimbursement. | ||
Q. Is my vehicle safe to drive?
A. Owners may continue to drive their vehicles at their discretion. If your vehicle is subject to this campaign, you will received an Owner Notification letter from Nissan which will provide instructions on how to remedy your vehicle.
Q. Is there anything owners can do in the meantime?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan which will provide instructions on how to remedy your vehicle.
Q. Is there any charge for the inspection, and if necessary, repair?
A. No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign once parts and instructions are available.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain 2017 Nissan Versa Note (E12) and Versa Sedan (N17) vehicles manufactured between specific production ranges are affected.
Q. Are any other countries or regions affected by the same issue?
A. The number of vehicles potentially affected is as follows:
| Region | Versa Note (E12) | Versa Sedan (N17) | Grand Total |
|---|---|---|---|
| USA | 53 | 456 | 509 |
| CAN | 107 | 0 | 107 |
| TOTAL | 160 | 456 | 616 |
| Make/Model | Dates of Manufacture |
| MY2017 Versa Note (E12) | February 17, 2017 to February 21, 2017 |
| MY2017 Versa Sedan (N17) | February 16, 2017 to February 21, 2017 |
Q. Are you experiencing this condition on any other Nissan (or Infiniti) models?
A. No.
| Reference: | Date: |
| NTB17-044 | April 26, 2017 |
VOLUNTARY SAFETY RECALL CAMPAIGN
2017 VERSA SEDAN AND VERSA NOTE
FRONT PASSENGER AIR BAG MODULE
CAMPAIGN ID #:
PM679
APPLIED VEHICLES:
2017 Versa Sedan (N17)
2017 Versa Note (E12)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting a Voluntary Safety Recall Campaign on certain specific model year 2017 Versa Sedan and Versa Note vehicles to replace the front passenger air bag module. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PM679 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
It is the dealer’s responsibility to check Service Comm for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory. Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.
REQUIRED SPECIAL TOOL
Quick Scan Tool (J-52352)
- Each retailer has been shipped one Quick Scan Tool (J-52352).
- Additional tools can be obtained from Tech-Mate at 1-800-662-2001.
Figure A
SERVICE PROCEDURE
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when working on or near a Supplemental Restraint System (SRS), such as an air bag.
CAUTION: Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to avoid dirt and stains. Use protective covers as needed.
- Write down the radio settings.
| Presets | 1 | 2 | 3 | 4 | 5 | 6 |
| AM | ||||||
| FM 1 | ||||||
| FM 2 | ||||||
| SAT 1 | ||||||
| SAT 2 | ||||||
| SAT 3 | ||||||
| Bass | Treble | Balance | Balance | Fade | Speed Sen. Vol. | |
- Turn the ignition OFF.
- Disconnect both battery cables, negative cable first.
- Wait at least 3 minutes.
- Remove the new passenger air bag module (module) from its packing and register the module number as follows:
- The new module is listed in the Parts Information.
a. Attach the quick scan tool (J-52352) to your CONSULT PC USB port.
Figure 1
b. On the left side of the ASIST main menu, select Tech Support Info, then Inventory Vehicle Actions.
Figure 2
c. Select CLICK HERE (Air Bag to VIN Registration).
Figure 3
d. Use the quick scan tool to scan the bar code (VIN) on the B-pillar label.
- Make sure the label is clean.
NOTE:
- Some labels may not scan quickly.
- Hold the scan tool approximately 6 inches away from the label.
- Hold the trigger down until the label is read (this may take several seconds).
Figure 4
- VIN will automatically populate (see Figure 5).
- If needed, VIN can be entered manually.
Figure 5
e. Use the quick scan tool to scan the bar code (serial number) on the new air bag module.
- The serial number will automatically populate (see Figure 5 on previous page).
Figure 6
NOTE:
- If needed, the serial number can be entered manually.
- DO NOT use the asterisks.
Figure 7
f. Select Submit on the ASIST screen (see Figure 5 on the previous page).
- Replace the front passenger air bag module with the new one.
- Refer to the Electronic Service Manual (ESM), section SRS-Supplemental Restraint System, for replacement information.
- Re-connect both battery cables – positive cable first.
- Reset/reinitialize systems as needed.
- Refer to the ESM, section PG-Power Supply, Ground & Circuit Elements, for a listing of systems that require reset/initialization after reconnecting the 12 V battery.
- Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE TERMINAL.
- This list often includes items such as radio, power windows, clock, sunroof, etc.
- Turn the ignition from OFF to ON and observe the air bag warning light:
- Light should illuminate for 7 seconds and then go out.
NOTE: If the Air Bag Warning light does not operate as described above there may be an issue not covered by this campaign. Refer to ASIST and the ESM for additional diagnostic and repair information.
PARTS INFORMATION
| DESCRIPTION | MODEL/COLOR | PART NUMBER | QUANTITY |
|---|---|---|---|
| MODULE ASSY-AIR BAG, ASSIST
(Front passenger air bag module) | Versa Sedan / Charcoal (G) | 98515-9KK8A | 1 |
| Versa Sedan / Sandstone (K) | 98515-9KK8B | ||
| Versa Note | 98515-9MC8A |
NOTE: Return the old/non deployed air bag module using the Air Bag Module Return Instructions on the next page.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) I.D. | DESCRIPTION | MODEL | OP CODE | FRT |
|---|---|---|---|---|
| PM679 | Replace front passenger air bag module | Versa Sedan | PM6790 | 0.6 hrs. |
| Versa Note | PM6791 | 0.8 hrs. |
AIR BAG MODULE RETURN INSTRUCTIONS
NOTE: DO NOT DEPLOY THE USED/NON-DEPLOYED AIR BAG MODULE REMOVED FROM THE VEHICLE.
Returns via YRC Reverse Logistics (for non DDS dealers)
Packaging Instructions
NOTE: Individuals preparing hazardous material (‘Hazmat’) shipments are required to be trained in accordance with the Code of Federal Regulations, Title 49, section 172.704.
- Place the used/non-deployed air bag module from the vehicle in the carton that the new air bag module was received in. Be sure to package the used module the same way as the new module. Include any packing material that was used to ship the new module in the carton with the used module.
- Seal the carton with 3 inch clear tape across the flaps and along the edges to securely close the carton.
- Verify that the Class 9 hazardous material diamond, UN ID (UN3268), and the proper shipping name (safety devices) are still clearly visible on the carton and are not covered or obstructed in any way.
| Required markings: | |
| 1. Transportation information | 4. ID number |
| 2. UN specification package markings | 5. Proper shipping name |
| 3. Labels |
- Write on top of the carton: “Campaign”.
Shipping Instructions
NOTE: Please accumulate a minimum of 10-15 air bag modules prior to contacting the YRC Reverse Logistics call center to arrange for the pick-up of the modules.
- Call the YRC Reverse Logistics call center at 1-800-357-9199 and tell the operator that you need to return Campaign air bag modules to your servicing PDC.
- Provide the call center with the name, address and telephone of your servicing PDC.
- Provide your dealership name, address and telephone number.
- Provide the number of air bag modules being returned and the total weight.
- The YRC Reverse Logistics team will fax/email you a copy of the completed Bill of Lading and shipping labels for the shipment.
- The YRC Reverse Logistics call center will notify the local YRC terminal to pick up the air bag modules at your dealership.
- Please do NOT call the local YRC terminal to schedule the pick-up.
- Place the packaged air bag modules and completed Bill of Lading aside for pick up by the carrier.
Returns via DDS
Packing Instructions:
NOTE: Individuals preparing hazardous material (‘Hazmat’) shipments are required to be trained in accordance with the Code of Federal Regulations, Title 49, section 172.704.
- Place the used/non-deployed air bag module from the vehicle in the carton that the new air bag module was received in. Be sure to package the used module the same way as the new module. Include any packing material that was used to ship the new module in the carton with the used module.
NOTE: The carton must be in like new condition.
- Seal the carton with 3 inch clear tape across the flaps and along the edges to securely close the carton.
- Verify that the Class 9 hazardous material diamond, UN ID (UN3268), and proper shipping name (safety devices) are still clearly visible on the carton and are not covered or obstructed in any way.
| Required markings: | |
| 1. Transportation information | 4. ID number |
| 2. UN specification package markings | 5. Proper shipping name |
| 3. Labels |
- Write on top of the carton “Campaign”.
Bill of Lading Instructions (refer to example on the next page):
Use the blank Bill of Lading on page 14 and enter the following:
- Servicing PDC name, address & telephone number.
- Date of the shipment.
- Dealership name and address as indicated on the sample Bill of Lading.
- Number of packages being shipped on line 1.
- Total weight of the packages being shipped on line 1.
- Total number of packages being shipped.
- Total weight of the packages being shipped.
- Print the name of the Hazmat trained/certified employee and have him/her sign as shown on sample Bill of Lading.
- Print the name of the DDS carrier that will be transporting the air bag modules back to your servicing PDC.
Shipping Instructions:
Place the packaged air bag cartons and completed Bill of Lading in DDS delivery area for DDS driver pick up.
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