If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Nissan of North America, Inc (Nissan) is recalling certain 2009 Murano vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
Nissan has notified owners, and dealers will flush the brake system with DOT 4 fluid. The HCU will then be tested to detect a possible stuck valve condition. If necessary, the HCU will be replaced, free of charge. The recall began February 7, 2019. Owners may contact Nissan customer service at 1-800-867-7669.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Brake Fluid Flush
Voluntary Safety Recall Campaign
Date: December 20, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
NOTE: This campaign procedure requires two (2) people, but does not require two (2) technicians. Another non-technical employee may assist with actuating the vehicle brake pedal as required.
|Affected Models/Years:||Affected Population:||Dealer Inventory:||SERVICE COMM
|Stop Sale In Effect|
|MY2009 Murano (Z51)||89,885||NA||December 20, 2018||
***** Campaign Summary *****
Nissan is reclassifying an existing Voluntary Service Campaign (P8305) as a Voluntary Safety Recall for specific MY2009 Nissan Murano vehicles to inspect and, if necessary, replace the Antilock Braking System (ABS) actuator. Nissan is also adding approximately 22,230 additional vehicles to the affected population.
Dealers will flush the brake fluid, install new DOT 4 brake fluid, and inspect the Antilock Brake System (ABS) actuator on specific 2009 Nissan Murano vehicles. If the ABS actuator does not pass the inspection after the system has had the brake fluid flushed and upgraded, dealers will replace the ABS brake actuator. A new brake fluid cap with DOT 4 fluid specifications will be installed and an owner’s manual update will be provided to the customer.
The ABS actuators in the subject vehicles are potentially susceptible to a chemical reaction between the valve surface coating and the DOT3 brake fluid used in the subject vehicles. In rare instances, gel may form around the normally closed valve and in some cases cause it to stick open. If this condition occurs and ABS system is activated, customer may experience increased brake pedal travel (soft brake pedal).
***** What Dealers Should Do****
There are specific instructions based on the campaign ID identified in Service Comm or DBS National Service History – Open Campaign I.D. Please ensure all service personnel are aware of how to handle each campaign ID for this campaign.
- Verify if new vehicles in their inventory are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. R1814.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
- Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.
- Dealers should use NTB18-087 to correct any vehicles subject to this campaign.
- Once repaired, dealers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
February 2019 via U.S. Mail.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Frequently Asked Questions (FAQ):
|Q.||Is this a safety recall?|
|Q.||What is the reason for safety recall?|
|A.||The ABS actuators in the subject vehicles are potentially susceptible to a chemical reaction between the valve surface coating and the DOT3 brake fluid used in the subject vehicles. In rare instances, gel may form around the normally closed valve and in some cases cause it to stick open. If this condition occurs and ABS system is activated, customer may experience increased brake pedal travel (soft brake pedal).
|Q.||What is the possible effect of this condition?|
|A.||Customer may experience increased brake pedal travel (soft brake pedal) in the event of ABS activation. Normal braking is unaffected.
|Q.||What will be the corrective action?|
|A.||Nissan dealers will flush the brake system and remove the DOT 3 brake fluid and install new DOT 4 fluid. The dealer will also inspect the ABS actuator for correct operation and, if necessary, replace the ABS actuator with a new one. A new DOT 4 specification brake fluid cap will be installed and owners will be provided with an owner’s manual update for the new fluid specification (see the last page of this announcement for owner’s manual materials).
|Q.||Why can’t technicians use a power brake bleeder for this repair procedure?|
|A.||A high amount of system pressure is required for this repair. Use of a power brake bleeder is being studied to ensure various brands of power brake bleeder tools can satisfactorily remove any gel deposits and prevent cross contamination of brake fluid types.
|Q.||I have previously paid to replace the ABS brake actuator(s) in my vehicle and Nissan did not cover the repair. Am I eligible for reimbursement?|
|A.||If you have previously replaced the ABS actuator in your vehicle due to a soft brake pedal or excessive brake pedal travel and Nissan did not cover the repair, please visit www.NissanAssist.com, download the Reimbursement Claim Form, and follow the instructions on the website once you have gathered the following necessary documentation:
Criteria for reimbursement:
|Q.||How long will the corrective action take?|
|A.||This service, which is conducted at no charge to you for parts and labor, could take up to two and a half (2.5) hours to complete depending on the inspection results. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule or if the ABS actuator requires replacement.
|Q.||When will vehicle owners be notified?|
|A.||Nissan will begin notifying owners of all potentially affected vehicles in February 2019 via U.S. Mail.
|Q.||Are parts readily available?|
|A.||Yes. Brake fluid and brake caps are readily available and can be ordered normally. Dealers will enter inspection results into Nissan ASIST to determine if an ABS actuator is required. ASIST will generate an order for the necessary parts if needed and parts will be shipped to dealers within two (2) business days. Do not order or use normal service parts for this campaign remedy when ABS actuators are required.
|Q.||I did not receive a letter, how can I tell if my vehicle is affected?|
|A.||Please provide your vehicle identification number (VIN) so that I can check if your vehicle is included in this campaign.
|Q.||Is my vehicle safe to drive?|
|Q.||Will a rental vehicle be provided while the dealer is servicing the vehicle?|
|A.||Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If an ABS actuator replacement is required, a complimentary rental is available upon request while parts are on order.
|Q.||I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?|
|A.||The remedy will help address this potential condition and there is no basis for repurchasing or replacing your vehicle.
|Q.||Is there anything owners can do to mitigate the condition?|
|A.||Customers should have the brake fluid flush and ABS actuator inspection performed at their earliest convenience upon receiving notification of this campaign.
|Q.||Is there any charge for the repair?|
|A.||No, the remedy will be performed for the customer free of charge for parts and labor.
|Q.||Will I have to take my vehicle back to the selling dealer to have the service performed?|
|A.||No, any authorized Nissan dealer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
|Q.||What model year vehicles are involved?|
|A.||Certain 2009 Nissan Murano vehicles within a specific production range are affected.
|Q.||Are you experiencing this condition on any other Nissan (or Infiniti) models?|
OWNER MANUAL UPDATES:
Date: December 20, 2018
Owner Notification Letter
December 19, 2018