R1921 - Anti-lock Braking System (ABS) Actuator

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November 8, 2019 NHTSA CAMPAIGN NUMBER: 19V807000

Brake Fluid Can Leak Into ABS Pump and Ignite

A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.

NHTSA Campaign Number: 19V807

Manufacturer Nissan North America, Inc.

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 394,025

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.

Remedy

Nissan will notify owners, and dealers will replace the ABS actuator, free of charge. Owners will receive a second notice when remedy parts become available, currently expected to be during summer 2020. Owners may contact Nissan customer service at 1-800-867-7669. Note: If the ABS warning light remains illuminated for more than 10 seconds after engine start up, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Infinity has a Recall

SAFETY RECALL

CAMPAIGN BULLETIN

Anti-lock Braking System (ABS) Actuator
Voluntary Safety Recall Campaign

Reference: R1917 & R1921
Date: September 30, 2020

Attention: Retailer Principal, Sales, Parts and Service Managers

IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action has been performed.

UPDATE September 30, 2020

Please discard earlier versions of this bulletin

The announcement from September 11, 2020has been revised to include:

As previously announced, unused parts have a 12-month shelf life. INFINITI does not anticipate there to be any expired parts as long as FIFO inventory management has been used. INFINITI has recently become aware that there may be another date code format being used.
- Retailers should return campaign parts in inventory that were produced on or before March 2020, to their facing PDC using a G-Code by no later than October 23, 2020 (See Q&A section for how to identify the expiration date of parts).
  - Parts will not be returnable after October 23, 2020

Affected Models/Years:	Affected Population:	Retailer Inventory:	SERVICE COMM Activation date:	Stop Sale In Effect
MY2017-19 QX60	69,554	14	November 13, 2019	YES

INFINITI is committed to safety, security, and satisfaction of our clients and their passengers. INFINITI is conducting a Voluntary Safety Recall Campaign on certain 2017-2019 INFINITI QX60 vehicles to replace the Anti-lock Braking System (ABS) actuator.

Due to manufacturing variation, the subject vehicles (equipped with ADVICS ABS actuators) may contain an oil seal with inadequate sealing performance. These conditions could cause the oil seal to wear prematurely and eventually lead to leakage of brake fluid onto the control electronic circuit board. If this occurs, an ABS warning lamp will illuminate to warn the driver. If the vehicle continues to be operated in this condition, the brake fluid leak may create an electrical short in the actuator circuit, which in rare instances, may lead to a fire.

If the ABS warning lamp is continually illuminated (10 seconds or longer), INFINITI recommends parking the vehicle outside and contacting INFINITI Roadside Assistance (1-800-662-6200 option 1) to have the vehicle towed to an authorized INFINITI service department as soon as possible.

***** IMPORTANT *****

If the ABS warning lamp is illuminated and there is a delay between when the vehicle arrives at the retailer and the actuator replacement, park the vehicle outside away from any structures and other vehicles and then DISCONNECT the 12-volt battery until the actuator can be replaced.

***** What Retailers Should Do****

Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. R1917 or R1921.
- New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to IPSB 15-286 for additional information

Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this safety recall campaign until after the vehicle has been remedied.
- Retailers should not use any INFINITI Courtesy Vehicles (ICV) subject to this recall until they have been remedied.

Retailers should use ITB19-038 to remedy any vehicles subject to this campaign.

***** Release Schedule *****

Parts	Parts listed below may be ordered via normal ordering process: 47660-9PP1B (Vehicles with ICC) 47660-9PP1D (Vehicles without ICC) 999MP-A4100P (DOT 3 Brake Fluid) Unused parts have a 12-month shelf life. INFINITI recommends retailers use first-in, first-out (FIFO) inventory management to reduce the likelihood of parts expiration. Retailers may use their DBS VIN ordered parts for other repairs as needed. Retailers should return campaign parts in inventory that were produced on or before March 2020, to their facing PDC using a G-Code by no later than October 23, 2020 (See Q&A section for how to identify the expiration date of parts). Parts will not be returnable after October 23, 2020
Repair	ITB19-038
Owner Notification	INFINITI notified all owners of all potentially affected vehicles via an interim notice in December 2019, via U.S. Mail. Owners have been instructed to contact the retailer immediately if their ABS light remains continuously illuminated (10 seconds or longer). INFINITI sent a second owner notification, beginning September 2020, inviting owners to bring their vehicle in for repair now that parts are readily available.

***** Retailer Responsibility *****

It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.

Frequently Asked Questions (FAQ):

Is this a safety recall?

Yes.

What is the reason for this safety recall?

The ABS actuator pump seal may leak, causing the electronic circuit board to malfunction and the ABS warning lamp to illuminate. If the vehicle continues to be operated in this condition, the leak could cause an electrical short in the actuator circuit, which in rare cases, may lead to a fire.

What will be the corrective action for this voluntary safety recall campaign?

Retailers will replace the ABS actuator with a countermeasure part.

What should I tell inquiring clients?

Ask the client if the ABS warning lamp is continuously illuminated. It is normal for the ABS light to illuminate and then extinguish after a few seconds when a vehicle is first started.

If yes:

Tell the client to park the vehicle outside and away from structures and contact INFINITI Roadside Assistance (1-800-662-6200 option 1) to have the vehicle towed to the retailer as soon as possible.

If no:

Clients may continue to drive their vehicle, but, if the ABS warning lamp remains continuously illuminated (10 seconds or longer), INFINITI urges owners to park the vehicle outside and contact INFINITI Roadside Assistance to have the vehicle towed to the retailers as soon as possible.

How long will the corrective action take?

The ABS actuator replacement repair time is ~ three (3) hours. However, your retailer may require your vehicle for a longer period of time based on their work schedule.

When will vehicle owners be notified?

INFINITI notified owners of all potentially affected vehicles via an interim notice in December 2019 via U.S. Mail.

Owners have been instructed to contact the retailer immediately if their ABS light remains continuously illuminated.

INFINITI sent a second owner notification, beginning September 2020, inviting owners to bring their vehicle in for repair now that parts are readily available.

Are parts readily available?

Yes.

Why do these parts have a 12-month self life?

The hygroscopic nature of brake fluid can damage parts that have been sitting on shelves for an extended period of time. INFINITI is not aware of any incident attributed to shelf life on installed components. INFINITI recommends owners follow all recommended maintenance intervals for their vehicle.

How do I identify if unused parts in inventory have exceeded their shelf life?

The date code should be located on the part as per the screenshot below:

Alternatively, if the date code is damaged or illegible, a QR Code Reader application may be downloaded to a smartphone and used to scan the QR code to identify the manufacture date of the part.

A limited quantity of parts may contain the following date format:

My vehicle was recalled and inspected or repaired before (R1808). Why do I need to bring my vehicle in again?

This recall expands the scope of previously announced recall R1808. Previously recalled vehicles that did not receive the latest countermeasure part will be recalled and remedied again with a different replacement part.

Is my vehicle safe to drive?

If the ABS Warning Light is ON (10 seconds or longer), do not drive your vehicle; park it outside away from structures and other vehicles. Have your vehicle towed to a INFINITI retailer by calling INFINITI Roadside Assistance (1-800-662-6200 option 1).

If the ABS Warning Light is NOT ON, clients Clients may continue to drive their vehicle, but INFINITI urges owners to contact INFINITI Roadside Assistance if the ABS warning lamp remains illuminated continuously (10 seconds or longer).

Is there anything owners can do to mitigate this condition?

Owners should make an appointment to have the remedy applied as soon as possible. However, if the ABS warning lamp remains continuously illuminated after starting the vehicle, instruct the client to stop driving the vehicle immediately and arrange to have the client’s vehicle towed to the retailer as soon as possible.

INFINITI Roadside Assistance 1-800-662-6200 (option 1)
Clients should park outdoors – away from vehicles and structures until the tow truck arrives.

Is there any charge for the repair?

No, the remedy will be performed for the client free of charge for parts and labor.

Will a rental vehicle be provided while the retailer is servicing the vehicle?

Rental is available while replacement parts are on order.

EXPENSE CODE	DESCRIPTION	AMOUNT
502	Rental Expense	$300 (Max)
Contact the Warranty claims call center 1-800-933-3712, if additional expense is required.

Is towing covered for vehicles outside of warranty that are no longer eligible for INFINITI Roadside Assistance?

Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty).

EXPENSE CODE	DESCRIPTION	AMOUNT
501	Towing	$100 (Max)
Contact the Warranty claims call center 1-800-933-3712, if additional expense is required.

Will I have to take my vehicle back to the selling retailer to have the service?

No, any authorized INFINITI retailer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed. Please refer to question “What should I tell inquiring clients” above to determine if immediate action should be taken

If a client previously paid for ABS actuator repairs or replacement are they eligible for reimbursement?

Clients may be eligible for reimbursement for any repairs that were previously performed for this issue using client pay or partial goodwill. Retailers with client reimbursement concerns may refer to the following:

If you have additional questions you may visit infinitiusa.com or contact INFINITI Consumer Affairs @ 1-888-833-3216
If you have previously paid for repairs to your ABS actuator please gather the following documentation prior to contacting INFINITI Consumer Affairs:
- Repair order(s)
- Proof of payment (may be on repair order(s))
- Proof of ownership if the repair is over $1,000

How many vehicles are involved in the campaign?

Model	Total	Production Range
QX60	69,554	May 18, 2016 through May 23, 2018

Are you experiencing this condition on any other INFINITI (or Nissan) models?

Yes, certain 2016-2018 Maxima, 2015-2018 Murano, and 2017-2019 Nissan Pathfinder vehicles are also affected by this recall.

Revision History:

Date	Announcement	Purpose
November 13, 2019	Original	New recall announcement
December 18, 2019	REVISION 1	Updated bulletin, parts ordering and deferment form completion information
September 11, 2020	REVISION 2	Update regarding parts restriction removal and regarding 12-month shelf life.
September 30, 2020	REVISION 3	Update regarding alternate date code format and parts return information.

R1917, R1921 | REVISION 3

November 22, 2019

Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590

Dear Mr. Giuseppe:

We are transmitting the enclosed amendment and supplement to the Defect Information Report filed on November 8, 2019 in accordance with 49 CFR Part 573. This report updates sections 2, 3, 5, 6 and 7, respectively.

Very truly,

Derek Latta
Manager,
Technical Compliance

Encl.

AMENDED DEFECT INFORMATION REPORT

Vehicle Manufacturer:

Nissan North America, Inc., Canton Plant
Nissan North America, Inc., Smyrna Plant

Anti-Lock Brake System (ABS) actuator part numbers:

Model Year/Make Model	Part Description	Part Number
MY2016-2018 Nissan Maxima	ABS ACTUATOR ASSY	47660-4RB1C
MY2015-2018 Nissan Murano	ABS ACTUATOR ASSY – AWD	47660-9UD6D
MY2015-2018 Nissan Murano	ABS ACTUATOR ASSY – FWD	47660-9UD6C
MY2017-2019 Nissan Pathfinder	ABS ACTUATOR ASSY	47660-9PP1B
MY2017-2019 Nissan Pathfinder	ABS ACTUATOR ASSY	47660-9PP1D
MY2017-2019 INFINITI QX60	ABS ACTUATOR ASSY	47660-9PP1B
MY2017-2019 INFINITI QX60	ABS ACTUATOR ASSY	47660-9PP1D
Brake Fluid	Brake Fluid (DOT 3 Type 12oz)	999MP-A4100P

Units Potentially Involved:

Production period of affected vehicles involved:

Model Year/Make Model	Dates of Manufacture
MY2016-2018 Nissan Maxima	February 10, 2015 (SOP) through May 22, 2018 (02/10/15 to 01/05/17 were subject to 18V-601)
MY2015-2018 Nissan Murano	August 22, 2014 (SOP) through May 31, 2018 (08/22/14 to 02/24/2017 were subject to 18V-601)
MY2017-2019 Nissan Pathfinder	April 20,2016 (SOP) through May 23, 2018
MY2017-2019 INFINITI QX60	May 18, 2016 (SOP) through May 23, 2018

The ABS actuators are unique to the makes and models manufactured during the above dates, as well as the MY2015-2016 Murano Hybrid vehicles produced during August 22, 2014 to July 19, 2016 that are subject to Recall 16V-636.

Total Number of Units Potentially Involved:

Approximately 391,479vehicles are subject to this recall, as shown in the table below. This includes vehicles previously subject to Recall 16V-636 that were repaired and vehicles subject to Recall 18V-601 that have not yet been remedied, or were inspected and determined to not need a repair at that time.

Model Year/Make Model	Number of Vehicles
MY2016-2018 Nissan Maxima	82,256
MY2015-2018 Nissan Murano	115,353
MY2017-2019 Nissan Pathfinder	125,119
MY2017-2019 INFINITI QX60	68,751

Percentage of Vehicles Estimated to Actually Contain the Defect:

1%^[1]

Description of the Defect:

Due to manufacturing variation, the subject vehicles (equipped with ADVICS ABS actuators) may contain an oil seal with inadequate sealing performance. More specifically, die temperature and tension force variation coupled with high temperature vehicle environment can adversely affect oil seal hardness. These conditions coupled with insufficient lubrication could cause the oil seal to wear prematurely and eventually lead to leakage of brake fluid. If this occurs, the ABS warning lamp will continuously illuminate on the instrument panel to warn the driver. However, if the warning is ignored and the vehicle continues to be operated in this condition, the brake fluid leak may potentially create an electrical short in the actuator circuit, which in rare instances, may lead to a fire.

Chronology of Principal Events:

August 24, 2016 – Following determination that a manufacturing issue with die temperature variation resulted in oil seal hardness out of specification, Nissan initiated Recall 16V-636 to replace ADVICS ABS actuators equipped with affected oil seals.

August 30, 2018 – Following reports of brake fluid leaks and thermal incidents in vehicles equipped with ABS actuators not subject to Recall 16V-636, Nissan determined that oil seals manufactured at a certain higher recommended die temperature than those previously recalled were also experiencing premature wear. Nissan initiated Recall 18V601 to replace ABS actuators equipped with affected oil seals.

October 2018 – Nissan received a warranty claim returned actuator with evidence of thermal damage for a vehicle manufactured after the production ranges subject to Recall Number 18V-601. Nissan began to investigate whether the subject actuator was outside the previously identified affected actuator production and the cause of the condition.

November 2018 to April 2019 – Nissan initiated a parts collection activity and continued field monitoring while actively working with ADVICS to investigate performance differences between the recalled actuators and post countermeasure parts. Durability testing was conducted on the returned incident part, warranty returns and new production level parts.

May 2019 – August 2019 – Analysis of test results confirmed decreased oil seal hardness and lack of lubrication on the returned parts. Nissan continued the investigation of oil seal performance of actuators in production to attempt to identify the cause of the decreased oil seal hardness.

Concurrent with this activity, Nissan became aware of additional incidents involving thermal damage of varying extent, and it conducted inspections and testing of these additional returned parts. Nissan’s testing could not consistently recreate the returned part conditions on production parts, which suggested a need to improve understanding of manufacturing variation.

September 2019 to November 2019 – Analysis of supplier production records indicated greater variation in tension force than had been previously understood. Further investigation was initiated to evaluate the extent of impact to oil seal performance. Nissan identified combined factors affecting seal performance: die temperature variation, tension force variation, high temperature vehicle environment, and insufficient lubrication.

In total, Nissan has received seven (7) reports of field incidents involving various degrees of thermal damage for vehicles outside of Recall Number 18V-601 that are potentially attributable to the subject condition. Nissan is not aware of any injuries or fatalities. Nissan has not received any claims of ABS Light on for brake fluid leaks or thermal damage for vehicles equipped with the more recent design of ABS actuators using a normally-closed-valve design.

November 4, 2019 – Based on the foregoing, Nissan determined that a safety related defect exists and decided to expand its safety recall campaign to remedy the vehicles outlined above.

Description of Corrective Action:

Owners of the subject vehicles will receive an interim notification beginning on December 14, 2019. Dealers will be notified on November 13, 2019. The interim notification will instruct owners to park their vehicle outside away from structures and other vehicles and contact Nissan on INFINITI Roadside Assistance to have their vehicle towed to the dealer as soon as possible if their ABS warning light is illuminated for 10 seconds or longer. If the ABS warning light is illuminated, the dealer will replace the ABS actuator with a new design part at no cost to the owner.

When additional remedy parts are available in summer 2020 owners will receive a second notification advising them to bring their vehicles into the dealer for repair. The dealer will replace the ABS actuator with a new design, at no cost to the owner.

Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles that are no longer under warranty. Your office will be provided with a copy of the Part 577 owner notification for approval.

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

[1] Nissan anticipates the estimated percentage of vehicles involved with defect is very low. Only three (3) warranty returned parts exhibited the subject condition out of the affected population of vehicles. 1% is used here because submission within NHTSA’s safety portal will not allow a non‐numeric value.

November 8, 2019

Dear Mr. Giuseppe:

We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573.

Please note that this Defect Information Report includes certain vehicles that were previously subject to Recall 18V-601. Vehicles subject to 18V-601 that have not yet been remedied, or were inspected and determined to not need a repair, will be added to this new recall campaign. However, Nissan Murano Hybrid vehicles continue to be subject to Recall 18V-601 and will not be added to this recall campaign.

Very truly,

Derek Latta
Manager,
Technical Compliance

Encl.

DEFECT INFORMATION REPORT

Vehicle Manufacturer:

Nissan North America, Inc., Canton Plant
Nissan North America, Inc., Smyrna Plant

Manufacturer of the subject equipment:

ADVICS North America, Inc.
1650 Kingsview Drive
Lebanon, Ohio 45036

James Cole
Corporate Quality Manager
513-696-5467 (Direct Line)
513-696-5451 (Fax)
859-512-0338 (Cell)

Anti-Lock Brake System (ABS) actuator part numbers:

Model Year/Make Model	Part Description	Part Number
MY2016-2018 Nissan Maxima	ABS ACTUATOR ASSY	47660-4RB1C
MY2015-2018 Nissan Murano	ABS ACTUATOR ASSY – AWD	47660-9UD6D
MY2015-2018 Nissan Murano	ABS ACTUATOR ASSY – FWD	47660-9UD6C
MY2017-2019 Nissan Pathfinder	ABS ACTUATOR ASSY	47660-9PP1B
MY2017-2019 Nissan Pathfinder	ABS ACTUATOR ASSY	47660-9PP1D
MY2017-2019 INFINITI QX60	ABS ACTUATOR ASSY	47660-9PP1B
MY2017-2019 INFINITI QX60	ABS ACTUATOR ASSY	47660-9PP1D
Brake Fluid	Brake Fluid (DOT 3 Type 12oz)	999MP-A4100P

Units Potentially Involved:

Production period of affected vehicles involved:

Model Year/Make Model	Dates of Manufacture
MY2016-2018 Nissan Maxima	February 10, 2015 (SOP) through May 22, 2018 (02/10/15 to 01/05/17 were subject to 18V-601)
MY2015-2018 Nissan Murano	August 22, 2014 (SOP) through May 31, 2018 (08/22/14 to 02/24/2017 were subject to 18V-601)
MY2017-2019 Nissan Pathfinder	April 20,2016 (SOP) through May 23, 2018
MY2017-2019 INFINITI QX60	May 18, 2016 (SOP) through May 23, 2018

Total Number of Units Potentially Involved:

Approximately 394,025 vehicles are subject to this recall, as shown in the table below. This includes vehicles previously subject to Recall 18V-601 that have not yet been remedied, or were inspected and determined to not need a repair, that are now included.

Model Year/Make Model	Number of Vehicles
MY2016-2018 Nissan Maxima	82,374
MY2015-2018 Nissan Murano	115,518
MY2017-2019 Nissan Pathfinder	126,579
MY2017-2019 INFINITI QX60	69,554

Percentage of Vehicles Estimated to Actually Contain the Defect:

1%^[1]

Description of the Defect:

Due to manufacturing variation, the subject vehicles (equipped with ADVICS ABS actuators) may contain an oil seal with inadequate sealing performance. More specifically, die temperature variation coupled with poor tension force of the oil seal and high temperature vehicle environment, can adversely affect oil seal hardness. These conditions could cause the oil seal to wear prematurely and eventually lead to leakage of brake fluid. If this occurs, the ABS warning lamp will continuously illuminate on the instrument panel to warn the driver. However, if the warning is ignored and the vehicle continues to be operated in this condition, the brake fluid leak may potentially create an electrical short in the actuator circuit, which in rare instances, may lead to a fire.

Chronology of Principal Events:

Nissan will supplement this chronology of principal events.

Description of Corrective Action:

Owners of the subject vehicles will receive an interim notification beginning on December 2, 2019. Dealers will be notified on November 12, 2019. The interim notification will instruct owners to park their vehicle outside and contact Nissan on INFINITI Roadside Assistance to have their vehicle towed to the dealer as soon as possible if their ABS warning light is illuminated for 10 seconds or longer. If the ABS warning light is illuminated, the dealer will replace the ABS actuator with a new design part at no cost to the owner.

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

13 Affected Products

Vehicles

MAKE	MODEL	YEAR

INFINITI	QX60	2017-2019
NISSAN	MAXIMA	2016-2018
NISSAN	MURANO	2015-2018
NISSAN	PATHFINDER	2017-2019

38 Associated Documents

Remedy Instructions and TSB

RCRIT-19V807-0013.pdf 2757.503KB

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