March 13, 2020 NHTSA CAMPAIGN NUMBER: 20V145000
Rear Seat Belt Assemblies May Not Lock As Intended
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
NHTSA Campaign Number: 20V145
Manufacturer Nissan
North America, Inc.
Components SEAT BELTS
Potential Number of Units Affected 450
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020 Infiniti Q60 vehicles equipped with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
Remedy
Nissan will notify owners, and dealers will inspect the rear seat belt assembly production dates, and replace the assemblies, as necessary, free of charge. The recall began May 4, 2020. Owners may contact Nissan customer service at 1-800-867-7669.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
CAMPAIGN BULLETIN
Rear Seat Belts
Voluntary Safety Recall Campaign
Reference: R20A5
Date: June 10, 2020
Attention: Retailer Principal, Sales, Parts and Service Managers
UPDATE June 10, 2020
Please discard earlier versions of this bulletin
The announcement from March 25, 2020 has been revised to include:
- The following parts are no longer on restriction and may be ordered via normal process.
- H8844-5CA0A – Rear Seat Belt (RH)
- H8845-5CA0A – Rear Seat Belt (LH)
- Parts currently on order in DBS will be fulfilled.
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
| Affected Models /Years: | Affected Population: | Retailer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| MY2020 Q60 | 290 | 139 | March 25, 2020 |
YES |
***** Campaign Summary *****
As previously announced on March 18, 2020, INFINITI has notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a Voluntary Recall Campaign on certain MY2020 INFINITI Q60 vehicles to inspect the manufacturing date on the rear seat belt tags and replace the right hand, left hand, or both seat belt retractor assemblies if they were manufactured within the affected production period.
Due to a manufacturing process issue that has since been corrected, the left-hand and right-hand rear seat belt assemblies on some of the affected vehicles may have been manufactured out of specification. In certain cases of severe, multi-impact crashes, an affected rear seat belt assembly may not properly restrain the passenger, increasing the risk of injury.
***** What Retailers Should Do *****
- Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History – Open Campaign D. R20A5
- New vehicles in retailer inventory can also be identified using DBS (Sales -> Vehicle Inventory, and filter by Open Campaign)
- Refer to IPSB 15-286 for additional information
- Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been repaired.
- Retailers should not use INFINITI Courtesy Vehicles subject to this recall until they have been inspected, and if necessary, repaired.
- Retailers should use ITB20-012 to inspect and, if necessary, remedy affected vehicles in retailer inventory. Once repaired, retailers should submit the claim, using the claims coding provided for the applicable action taken, and release the vehicle.
***** Release Schedule *****
| Parts | |
| Repair |
|
| Owner Notification | INFINITI will begin notifying owners of all potentially affected vehicles in May 2020 via U.S. Mail. |
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Frequently Asked Questions (FAQ):
Q: Is this a stop sale?
A. Yes.
Q: Is this a safety recall?
A. Yes.
Q. What is the reason for this Voluntary Safety Recall Campaign?
A. Due to a manufacturing process issue that has since been corrected, the left-hand and righthand rear seat belt assemblies on some of the affected vehicles may have been manufactured out of specification.
Q. What is the possible effect of this condition?
A. In certain cases of severe, multi-impact crashes, an affected rear seat belt assembly may not properly restrain the passenger, increasing the risk of injury.
Q. What will be the corrective action?
A. Retailers will inspect the manufacturing date on the rear seat belt tags and replace the right hand, left hand, or both seat belt retractor assemblies if they were manufactured within the affected production period.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete, if replacement is necessary. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI will begin notifying owners of all potentially affected vehicles in May 2020 via U.S. Mail.
Q. Are parts readily available?
A. Parts are on restriction and can be ordered via an SVC order on DBS beginning April 1, 2020.
Q. What should I tell inquiring clients?
A. Inform owners that INFINITI will notify them by mail in May 2020 if their vehicle is affected and instruct them to contact an authorized INFINITI retailer to inspect their vehicle.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from INFINITI, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles inspected, and if necessary, repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. Yes. In the meantime, do not allow passengers to ride in the rear seats until the inspection and, if necessary, remedy has been performed.
Q. Is there any charge for the repair?
A. No, the inspection and remedy, if necessary, will be performed for the client free of charge for parts and labor.
Q. Will a rental vehicle be provided while the retailer is servicing the vehicle?
A. Rental is available while replacement parts are or order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $180 (Max) |
| Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required | ||
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. What model year vehicles are involved?
A. Specific model year 2020 INFINITI Q60 vehicles manufactured between August 26, 2019 and September 24, 2019 are affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.
Revision History:
| Date | Announcement | Purpose |
| March 18, 2020 | Preliminary | Preliminary Campaign notice |
| March 25, 2020 | Orignal Announcement | Original Voluntary Safety Recall Camapign Announcement |
| June 10, 2020 | Revision 1 | Parts are no longer restricted |
| Classification: | Reference: | Date: |
| RS20-004 | ITB20-012 | March 24, 2020 |
VOLUNTARY SAFETY RECALL CAMPAIGN 2020 Q60 REAR SEAT BELT INSPECTION
CAMPAIGN ID #: R20A5
NHTSA #: 20V-145
APPLIED VEHICLES: 2020 Q60 (CV37)
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2020 Q60 vehicles to inspect, and if necessary, replace one or both rear seat belts. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number R20A5 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
REPAIR OVERVIEW
SERVICE PROCEDURE
In the following steps the passenger side is shown. The driver side is similar.
- Remove the rear seat cushion.
- For seat cushion removal, refer to the Electronic Service Manual (ESM): Section
REPAIR > BODY INTERIOR > SEAT > REMOVAL AND INSTALLATION > REAR SEAT CUSHION.
- Locate the date codes on the driver side and the passenger side seat belts, and write them on the repair order.
HINT: The date code label is sewn onto the seat belt near the bolt anchor.
- Confirm if the passenger side date code is in Table A (below) and, if so, circle the date code on the repair order.
- Confirm if the driver side date code is in Table A (below) and, if so, circle the date code on the repair order.
- If neither date code was circled in step 3 or step 4, skip to step 17, otherwise proceed to step 6.
Table A
| Seat belt | Date Code Number |
| Passenger side date code | 20190821, 20190822, 20190823, 20190826, 20190829 |
| Driver side date code | 20190821, 20190822, 20190823, 20190826 |
IMPORTANT
In the following steps:
- Replace only the seat belt, or belts, that the date code was circled on the repair order.
- The passenger side is shown as a reference only. If the driver side seat belt is being replaced, reference the passenger side figures.
- Replace only one seat belt at a time.
- Remove the inner kicking plate.
- Gently pull the body side welt away from the rear side finisher.
- Pull the body side welt toward the front of the vehicle.
HINT: Remove just enough to allow the rear side finisher to be removed.
- Remove the rear side finisher.
- For rear side finisher removal, refer to the ESM: Section REPAIR > BODY INTERIOR > INTERIOR > REMOVAL AND INSTALLATION > REAR SIDE FINISHER
- Do not remove the seat back.
HINT: The seat back will be folded down to allow the rear of the rear side finisher to be detached.
- Remove the seat belt finisher.
- Detach the two (2) rear pillar finisher clips shown in Figure 11 and Figure 12.
HINT: This will provide clearance to allow the seat belt to be removed.
IMPORTANT: Do Not remove the rear pillar finisher from the vehicle. If it is removed, it must be replaced, which is not included as part of the repair.
- Remove the mounting anchor bolt of the seat belt retractor assembly.
- Remove the mounting anchor bolt of the shoulder anchor.
- Remove the lap outer anchor plate mounting anchor bolt.
- Remove the rear seat belt assembly.
- Install the new seat belt in the reverse order of disassembly.
- See the PARTS INFORMATION on page 8.
- Torque for all seat belt anchor bolts: 49 N•m (5.0 kg-m, 36 ft-lb)
- If the remaining rear seat belt requires replacement, perform steps 6-15 to replace it, and then proceed to step 17.
- Reassemble the remaining components in the reverse order of disassembly.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QUANTITY |
| BELT ASSY-TONGUE,RR RH (Passenger Side Seat Belt) | H8844-5CA0A | 1 |
| BELT ASSY-TONGUE,RR LH (Driver Side Seat Belt) | H8845-5CA0A | 1 |
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| R20A5 | Inspect Right and Left Rear Seat Belt – OK Condition | R20A50 | 0.2 hrs |
| Inspect Right and Left Rear Seat Belt – Replace One Seat Belt Assembly | R20A51 | 0.5 hrs | |
| Inspect Right and Left Rear Seat Belt – Replace Both Seat Belt Assemblies | R20A52 | 0.8 hrs |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| March 24, 2020 | ITB20-012 | Original bulletin published |
IMPORTANT SAFETY RECALL
PROGRAMA DE SEGURIDAD IMPORTANTE
NHTSA RECALL 20V-145
OWNER NOTIFICATION
NOTIFICACIÓN PROPIETARIO
Dear INFINITI Q60 owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
INFINITI has decided that a defect which relates to motor vehicle safety, exists in certain Model Year 2020 INFINITI Q60 vehicles. Our records indicate you own or lease an INFINITI vehicle subject to this recall as identified by the Vehicle Identification Number (VIN) on the inside of this notice.
Reason for Recall
Motivo del Retiro
Due to a manufacturing process issue, certain Model Year 2020 INFINITI Q60 vehicles may be equipped with lefthand and/or right-hand rear seat belt assemblies that have been manufactured out of specification. In certain cases of severe, multi-impact crashes, an affected rear seat belt assembly may not properly restrain the passenger, increasing the risk of injury.
What INFINITI Will Do
Qué Hará INFINITI
Your INFINITI retailer will inspect the manufacturing date on the rear seat belt tags in your Q60 and replace the right hand, left hand, or both seat belt retractor assemblies if they were manufactured within the affected production period; at no charge. This free service should take approximately one (1) hour to complete, but your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
Contact your INFINITI retailer at your earliest convenience in order to arrange an appointment to have your vehicle repaired. Please bring this notice with you when you keep your service appointment. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=R20A5.
Comunícate con cualquier concesionario INFINITI a la mayor brevedad para concertar una cita de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita. Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=R20A5.
If the retailer fails to, or is unable to make the necessary repairs free of charge, you may contact the INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-6626200.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-662-6200.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
April 2, 2020
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed supplement to the Defect Information Report filed on March 12, 2020. This supplement updates section(s) 2, 3 and 7: Units Potentially Involved, Total Number of Units Potentially Involved and Description of Corrective Action, respectively.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
DEFECT INFORMATION REPORT
- Vehicle Manufacturer:
Nissan Motor Co., Ltd.
Rear seat belt assembly part numbers:
| Model Year/Make Model | Part Description | Part Number |
| MY2020 INFINITI Q60 | BELT ASSY-TONGUE,RR RH | 88844-5CA0A (RH) |
| BELT ASSY-TONGUE,RR LH | 88845-5CA0A (LH) |
Manufacturer of the rear seat belt assembly:
Joyson Safety Systems (JSS)
2-3-14 Higashishinagawa, Shinagawa-ku, Tokyo
+81-3-6455-8402
Country of Origin: Japan
- Units Potentially Involved:
Production period of affected vehicles involved:
| Model Year | Model | Manufacturing Range |
| MY 2020 | INFINITI Q60 | August 26, 2019 to September 24, 2019 |
- Total Number of Units Potentially Involved:
Approximately 275 MY2020 INFINIT Q60 vehicles are subject to this recall.
- Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 4%[1]
- Description of the Defect:
The subject vehicles are equipped with rear seat belt assemblies (LH and RH) that have a dual locking mechanism, consisting of a webbing sensor and a Gsensor. Due to a supplier manufacturing issue that has since been corrected, a specific spring inside the redundant webbing sensor may be installed in an incorrect position. In this condition, the spring could interfere with another component within the webbing sensor mechanism causing it to malfunction. In certain cases of severe, multi-impact crashes, if the G-sensor is damaged during an initial impact, the webbing sensor may not lock and restrain the passenger properly; increasing the risk of injury.
- Chronology of Principal Events:
September 2019 through October 2019 – JSS notified Nissan of the potential issue with the webbing sensor lock function on certain rear seat belt assemblies. Nissan understood that JSS had not determined that there was an unreasonable risk to safety because the webbing sensor was a redundant system to the Gsensor. Nissan plant quality inspections had not identified any concerns with the subject parts. Nissan conducted an internal assessment of the issue and determined the potential condition was not a non-compliance with FMVSS nor an unreasonable risk to safety. Nissan decided to monitor the condition.
December 2019 through February 2020 – Nissan reviewed Defect Information Reports reflecting other OEMs’ individual determinations to recall their vehicles equipped with affected seat belt assemblies. After further internal review and discussions with JSS, Nissan confirmed it had no reports or claims and continued to monitor the condition.
February 28, 2020 – JSS Global PSC reportedly decided that given that these OEM submissions covered components supplied to multiple customers, submission of an equipment defect report was appropriate. JSS notified Nissan of its decision to recall.
March 9, 2020 – Based on the foregoing action by JSS, and out of an abundance of caution, Nissan decided to conduct a voluntary safety recall to remedy the affected vehicles. Nissan has received no reports or warranty claims that relate to the subject condition.
- Description of Corrective Action:
Owners of the subject vehicles will be notified beginning in early May. Dealers will receive preliminary notification on March 18, 2020. Dealers received final notification on March 25, 2020. The dealer will inspect the manufacturing date of the rear seat belt assemblies on affected vehicles and replace the right hand, left hand, or both assemblies with a new part if they were manufactured within the affected range, at no cost to the owner.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject condition, as the vehicles are still under warranty. Your office will be provided with a copy of the Part 577 owner notification for approval.
- Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
[1] The estimated percentage of affected seat belt assemblies is 4% according to JSS’s Defect Information Report 20E‐011.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| INFINITI | Q60 | 2020 |
14 Associated Documents
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-20V145-3508.pdf 2035.155KB
Miscellaneous Document-(Amended) Q60 Rear Seat Belt Retractor (JSS)_FINAL_signed
RMISC-20V145-6081.pdf 95.887KB
Recall 573 Report – AMENDMENT 2
RCLRPT-20V145-1470.PDF 214.392KB
Recall 573 Report – AMENDMENT 1
RCLRPT-20V145-6179.PDF 214.481KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V145-3487.pdf 207.041KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V145-3665.pdf 196.441KB
Manufacturer Notices(to Dealers,etc)-REVISION 1 – R20A5 – Rear Seat Belts – VSRC – Retailer Announcement
RCMN-20V145-9729.pdf 307.855KB
Miscellaneous Document – Defect Information Report
RMISC-20V145-1676.pdf 96.131KB
Recall Acknowledgement – CHANGE IN POPULATION TO 450
RCAK-20V145-5167.pdf 287.555KB
Defect Notice 573 Report
RCLRPT-20V145-9762.PDF 214.251KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V145-4619.PDF 211.239KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V145-9673.PDF 211.14KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V145-0520.PDF 211.324KB
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- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
Last update on 2026-06-13 / Affiliate links / Images from Amazon Product Advertising API
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