Voluntary Safety Recall Campaign R20B8 – Propeller Shaft – 2011-2013 Infiniti M56, 2012-2013 M35 Hybrid, & 2014 Q70 & Q70 Hybrid

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December 7, 2020 NHTSA CAMPAIGN NUMBER: 20V755000

Driveshaft Can Break

A broken driveshaft can cause a loss of propulsion, increasing the risk of a crash, or may disable the parking brake, increasing the risk of a rollaway and injury.

 

NHTSA Campaign Number: 20V755

Manufacturer NissaneBay North America, Inc.

Components POWER TRAIN

Potential Number of Units Affected 2,708

 

Summary

NissaneBay North America, Inc. (NissaneBay) is recalling certain 2011-2013 InfinitieBay M56, 2012-2013 M35 Hybrid, and 2014 Q70 and Q70 Hybrid vehicles. These models, equipped with 2WD and with a hybrid or VK56 powertrain, have a driveshaft that may break.

 

Remedy

InfinitieBay will notify owners, and dealers will replace the driveshaft, free of charge. The recall began February 5, 2021. Owners may contact InfinitieBay customer service at 1-800-662-6200.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Infinity has a Recall

 


 

Affected Models/Years:Affected Population:Retailer Inventory:SERVICE COMM Activation date:Stop Sale In Effect
MY2011-2013 M561,594NADecember 8, 2020YES
MY2012-2013 M35 Hybrid1,071
MY2014 Q7022
MY2014 Q70 Hybrid21

 

***** Campaign Summary *****

INFINITIeBay is committed to safety, security, and satisfaction of our clients and their passengers. INFINITIeBay is conducting a Voluntary Safety Recall Campaign on certain INFINITIeBay Model Year 2011-2014 M56/Q70 and 2012-2014 M35 Hybrid/Q70 Hybrid vehicles equipped with two-wheel-drive (2WD) or VK56 powertrain to replace the propeller shaft.

On certain INFINITIeBay vehicles, INFINITIeBay has determined the propeller shaft design lacks sufficient fatigue strength. As a result, the propeller shaft may experience reduced durability on some of the affected vehicles. In extreme cases, under severe acceleration from low speed conditions, the propeller shaft could potentially break causing a loss of propulsion while the vehicle is in motion. In the most severe case, the broken propeller shaft could also disable the parking brake.

If this issue occurs, the brake and steering systems remain operational, allowing the client to stop the vehicle. However, the loss of propulsion or parking brake may increase the risk of a crash or injury.

 

***** Release Schedule *****

Parts

The parts listed below may be ordered via normal ordering process beginning April 20, 2021.

  • Parts currently on order in DBS will be fulfilled.

 

ModelPart NumberDescriptionQuantity
M35HC7000-1MG0BPropeller Shaft1
Q70

Hybrid

C7000-3WG0BPropeller Shaft1
M56 and Q70C7000-1MC1BPropeller Shaft1

 

  • The following parts remain orderable, as needed, via normal process: Model Part Number Description Quantity

 

ModelPart NumberDescriptionQuantity
All01225-00062Nut *2
37171-AL60ANut-Fix, Propeller Shaft *4
37121-JK20BWasher–Lock *4
37120-AH00ABolt-Fix, Propeller Shaft *4

 

* Single-use parts

 

Repair

 

Owner Notification

INFINITIeBay began notifying owners of all potentially affected vehicles in January 2021, via U.S. Mail.

 


Frequently Asked Questions (FAQ):

Q: Is this a safety recall?

A. Yes.

 

Q What is the reason for the recall?

A. INFINITIeBay has determined the propeller shaft design lacks sufficient fatigue strength. As a result, the propeller shaft may experience reduced durability on some of the affected vehicles.

 

Q What is the possible effect of the condition?

A In extreme cases, under severe acceleration from low speed conditions, the propeller shaft could potentially break causing a loss of propulsion while the vehicle is in motion. In the most severe case, the broken propeller shaft could also disable the parking brake.

If this issue occurs, the service brake and steering systems remain operational, allowing the client to stop the vehicle. However, the loss of propulsion or parking brake may increase the risk of a crash or injury.

 

Q. What will be the corrective action?

A. Retailers will replace the propeller shaft with a new countermeasure part.

 

Q. How long will the corrective action take?

A. This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITIeBay retailer may require your vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

A. INFINITIeBay began notifying owners of all potentially affected vehicles in January 2021 via U.S. Mail.

 

Q. Is my vehicle safe to drive?

A. If your vehicle is subject to this campaign, you received an Owner Notification letter from INFINITIeBay, which provided instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicle repaired as soon as possible upon notification.

 

Q. Is there anything owners can do to mitigate this condition?

A. No.

 

Q. Are parts readily available?

A. Yes.

 

Q. Will a rental vehicle be provided while the retailer is servicing the vehicle?

A. Upon client request, rental is available while replacement parts are or order.

EXPENSE CODEDESCRIPTIONAMOUNT
502Rental Expense$1,800 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required

 

Q. Is there any charge for the repair?

A. No. The remedy will be performed for the client free of charge for parts and labor.

 

Q. Will I have to take my vehicle back to the selling retailer to have the service performed?

A. No, any authorized INFINITIeBay retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will INFINITIeBay replace or repurchase the vehicle?

A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

A. Certain INFINITIeBay Model Year 2011-2014 M56/Q70 and 2012-2014 M35 Hybrid/Q70 Hybrid vehicles equipped with two-wheel-drive (2WD) or VK56 powertrain and manufactured at the Tochigi, Japan plant between October 15, 2009 and February 28, 2014 are affected.

 

Q. Are you experiencing this condition on any other INFINITIeBay (or NissaneBay) models?

A. No.

 


 

DEFECT INFORMATION REPORT

 

Manufacturer:

NissaneBay Motor Co., Ltd., Tochigi plant

 

Vehicles Potentially Involved:

Certain INFINITIeBay vehicles manufactured at the Tochigi, Japan plant. The production period of affected vehicles involved are shown in the table below:

Model Year/Model Dates of Manufacture
MY 2011-2013 INFINITIeBay M56October 15, 2009 to October 31, 2013
MY 2012-2013 INFINITIeBay M35 HybridApril 19, 2010 to September 10, 2013
MY 2014 INFINITIeBay Q70November 25, 2013 to February 28, 2014
MY 2014 INFINITIeBay Q70 HybridNovember 27, 2013 to February 21 2014

 

This issue only affects two-wheel-drive (2WD) models with the hybrid or VK56 powertrain.  The defect (described in Section 5 below) is unique to these models and dates of manufacture; no other INFINITIeBay (or NissaneBay) vehicles are affected.

 

The name, description and part number(s) of the recalled component(s) are below.

 

Part Name Part Description Part Number
Propeller shaftApplied for VQ35H engine37000-1MG0E
Propeller shaftApplied for VQ35H engine37000-1MG0A
Propeller shaftApplied for VQ35H engine37000-3WG0A
Propeller shaftApplied for VK56 engine37000-1MC1A

 

Total Number of Vehicles Potentially Involved:

Approximately 2,708 vehicles total.

Model Volume of Production
MY 2011-2013 INFINITIeBay M561,594
MY 2012-2013 INFINITIeBay M35 Hybrid1,071
MY 2014 INFINITIeBay Q7022
MY 2014 INFINITIeBay Q70 Hybrid21

 

 

Percentage of Vehicles Estimated to Actually Contain the Defect:

1%[1]

 

Description of the Defect:

On certain INFINITIeBay vehicles, NissaneBay has determined the propeller shaft design lacks sufficient fatigue strength.  As a result, the propeller shaft may experience reduced durability on some of the affected vehicles.  In extreme cases, under severe acceleration from low speed conditions, the propeller shaft could potentially break causing a loss of propulsion while the vehicle is in motion.  In the most severe case, the broken propeller shaft could also disable the parking brake.

If this issue occurs, the service brake and steering systems remain operational, allowing the customer to stop the vehicle.  However, the loss of propulsion or parking brake may increase the risk of a crash or injury.

 

Chronology of Principal Events:

December 2019 – NNA became aware of reports of broken propeller shafts in the Japan market involving the subject vehicles.  NissaneBay Japan shared the current status of their investigation and NNA confirmed that it had no reports of similar conditions in the U.S.

January 2020 through September 2020 – NissaneBay analyzed the root cause of the issue as well as the potential conditions that could result from this specific failure of the propeller shaft.

The impact to markets outside of the US and Japan was also studied.  Japan remained the only market to experience propeller shaft failures and only two (2) were found to have occurred in that market.

September 2020 through November 2020 – NissaneBay studied the potential for future claims and assessed the safety risk of a potential failure.

November 30, 2020 – After consultation with NHTSA and based on the foregoing,

NissaneBay decided to conduct a safety recall campaign to remedy affected vehicles.

 

Description of Corrective Action:

Owners of all affected vehicles will be notified to take their vehicle to an InfinitieBay retailer.  The retailer will replace the propeller shaft with a countermeasure one.  This repair will be performed free of charge for the customer.

Dealers will be notified on December 8, 2020.  NissaneBay will begin notifying all affected vehicle owners by first class mail beginning January 29, 2021.  Your office will be provided with the final Part 577 owner notification.  We will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are no longer under warranty.

 

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

[1] The estimated percentage of vehicles involved with defect is unknown, 1% is used here because submission within NHTSA’s safety portal will not allow a non‐numeric value.

 



7 Affected Products

Vehicles

MAKEMODELYEAR
INFINITIeBayM35 HYBRID2012-2013
INFINITIeBayM562011-2013
INFINITIeBayQ702014
INFINITIeBayQ70 HYBRID2014

 


10 Associated Documents

Recall Quarterly Report #2, 2021-2

RCLQRT-20V755-5420.PDF 211.219KB

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Manufacturer Notices(to Dealers,etc) – INFINITIeBay CAMPAIGN BULLETIN Propeller Shaft Voluntary Safety Recall Campaign Reference: R20B8 Date: December 8, 2020

RCMN-20V755-8498.pdf 229.166KB

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Remedy Instructions and TSB

RCRIT-20V755-0613.pdf 133.471KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V755-9914.pdf 71.728KB

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Manufacturer Notices(to Dealers,etc) – INFINITIeBay CAMPAIGN BULLETIN Propeller Shaft Voluntary Safety Recall Campaign Reference: R20B8 Date: April 20, 2021

RCMN-20V755-6278.pdf 472.136KB

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Recall Quarterly Report #1, 2021-1

RCLQRT-20V755-2749.PDF 211.122KB

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December 7, 2020 DEFECT INFORMATION REPORT

RMISC-20V755-6263.pdf 45.346KB

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Recall Acknowledgement

RCAK-20V755-6993.pdf 286.614KB

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Defect Notice 573 Report

RCLRPT-20V755-6545.PDF 215.977KB

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Recall Quarterly Report #3, 2021-3

RCLQRT-20V755-1501.PDF 211.302KB

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Latest Recalls Documents

 


 

Bestseller No. 1
ANPART Rear 81.13" Driveshaft Prop Shaft Length 80.3in Fit for Nissan Rogue S SL SV 2.5L 2008-2016 37000JM100 37000JM10A 37000JM13A
  • For - Fit for NissaneBay Rogue 2008 2009 2010 2011 2012 2013 2014 2015 2016 2.5L---Rear Side
  • Process - Made of No. 45 steel, manufactured according to OE standard. Complete coating reduces shock damage to drive shafts and extends service life, ensure excellent performance and meet the OE standard specification.
  • Perfect Replacement - A complete drive shaft assembly, manufactured according to OE standard, fit for your car and can be replaced directly.
  • When to replace - (1) Abnormal noise: An unusual noise, such as a buzzing or clucking noise that occurs when a car is starting or running; (2) Vibration: The car body has obvious vibration as it run. This is usually caused by wear or damage to the drive shaft. It is necessary to replace timely.
  • Tips - Manufacturer for 1 Year from date of purchase. If you have any questions in the purchase and use, please link us, we will serve you wholeheartedly.
Bestseller No. 2
A-Premium Rear Complete Drive Shaft Prop Shaft Driveshaft Assembly Compatible with 2008-2015 Nissan Rogue S SL SV 2.5L, AWD, Sport Utility, Replace# 37000JM100, 37000JM10A, 37000JM13A
  • [Vehicle Fitment]: Compatible with NissaneBay Rogue 2011-2015(AWD), Rogue 2010(4WD/AWD), Rogue 2008-2009(AWD) --- Rear; 1st Digit of VIN is J
  • [Reference Number]: 37000JM100, 37000JM10A, 37000JM13A, 37000JM14A, SK946236, 65-6000, 656000, 946-236, 946236
  • [Product Description]: ①Position: Rear Side; ②Shaft Length: 81.125 inch; ③Shaft Material: Steel; ④Shaft Diameter: 2.5 inch; ⑤Shaft Wall Thickness: 0.065 inch
  • [Directly Fit]: This drive shaft is made to the original equipment dimensions for dependable fit and performance
  • [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted drive shaft. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
Bestseller No. 3
A-Premium Front Drive Shaft Prop Shaft Driveshaft Assembly [4WD] Compatible with Nissan Armada 2005-2015, Frontier 2005-2019, Pathfinder 2005-2012, Titan, Xterra & Suzuki Equator, Replace# 372007S110
  • [Vehicle Fitment-1]: Compatible with NissaneBay Titan 2004-2015 V8 5.6L, Pathfinder 2008-2012 V8 5.6L, Pathfinder 2005-2012 V6 4.0L, Xterra 2005-2015 V6 4.0L, Armada 2005-2015 V8 5.6L, Frontier 2005-2019 V6 4.0L, Pathfinder Armada 2004 V8 5.6L --- 4WD
  • [Vehicle Fitment-2]: Compatible with Suzuki Equator 2009-2012 V6 4.0L --- 4WD
  • [Reference Number]: 938-209, 65-6002, 372007S100, 372007S110, 37200ZE20A, 37200ZP90A, 37200ZZ70A, 938209, 656002
  • [Product Description]: ①Shaft Length: 30.98 inch; ②Position: Front; ③Shaft Diameter: 2.5 inch; ④Shaft Material: Steel
  • [Directly Fit]: This drive shaft is made to the original equipment dimensions for dependable fit and performance
Bestseller No. 4
A-Premium Rear Complete Drive Shaft Prop Shaft Driveshaft Assembly Compatible with Nissan Rogue 2008 2009 2010 2011 2012 2013 2014 2015 L4 2.5L, AWD, Sport Utility, Replace# 37000JM10A, 37000JM13A
  • [Vehicle Fitment]: Compatible with NissaneBay Rogue 2008-2015 L4 2.5L --- AWD
  • [Reference Number]: 946-236, 946236, 37000JM100, 37000JM10A, 37000JM13A, 37000JM14A, SK946236, 65-6000, 656000
  • [Product Description]: ①Position: Rear Side; ②Shaft Length: 80.1875 inch; ③Shaft Material: Steel; ④Shaft Diameter: 2.5 inch
  • [Directly Fit]: This drive shaft is made to the original equipment dimensions for dependable fit and performance
  • [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted drive shaft. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
Bestseller No. 5
Thomletha Rear Driveshaft Replacement for Nissan Frontier 2005-2010 V6 4.0L RWD 946-639
  • Compatible Models: Replacement for NissaneBay Frontier 2005 2006 2007 2008 2009 2010 V6 4.0L RWD Automatic transmission
  • Replacement Part Number: 946-639, 37000ZZ72A, 37000EA221, 37000ZL42A, 37000ZP62A
  • Function: The driveshaft has the functions of transmission, connection, drive and distribution
  • Power Transmission: The driveshaft converts the power output from the engine speed through the gearbox into torque, and then uses the torque to convert it into the driving force to achieve the drive
  • Maintenance: If the vehicle have severe shaking and noise during acceleration, please check the screw torque of the drive shaft, the aging of the lifting lug in the middle and the rubber sleeve, and if it is unbalanced, it needs to be adjusted in time
Bestseller No. 6
A-Premium Rear 60.75" Drive Shaft Prop Shaft Driveshaft Assembly Compatible with Nissan D21 1988-1994, L4 2.4L, Standard Cab Pickup, RWD, Manual Transmission, 104.3" Wheelbase, Replace# 3700003G01
  • [Vehicle Fitment]: Compatible with NissaneBay 1988-1989 D21 L4 2.4L(73.8 inch Bed), 1990-1993 D21 L4 2.4L, 1994 D21 L4 2.4L(Japan/USA Built; To 11/93) --- Standard Cab Pickup; RWD; Manual Transmission; 104.3 inch Wheelbase; Rear Side
  • [Important Note]: ① It fits Standard Cab Pickup only, fits the model with RWD, Manual Transmission and 104.3 inch Wheelbase only; ② Not fits AWD(All Wheel Drive), Not fits Automatic Transmission
  • [Reference Number]: 936-261, 3700003G01, 37000S3805, SK936261, 936261
  • [Product Description]: ①Shaft Length: 60.75 inch; ②Position: Rear Side; ③Shaft Material: Steel; ④Packaging Type: Box
  • [Directly Fit]: This drive shaft is made to the original equipment dimensions for dependable fit and performance
Bestseller No. 7
A-Premium 46.375" Rear Drive Shaft Prop Shaft Driveshaft Assembly Compatible with Nissan Pathfinder 2005-2012 V6 4.0L, [With All Mode 4WD, Automatic Transmission], Replace# 37300ZL90A, 37300EA500
  • [Vehicle Fitment]: Compatible with NissaneBay Pathfinder 2005-2012 V6 4.0L --- Rear Side; 4WD, Automatic Transmission, with All Mode 4WD
  • [Important Note]: ① It fits the model with 4WD, Automatic Transmission, with All Mode 4WD only; ② It doesn't fit the model with RWD; ③ The model Without All Mode 4WD doesn't fit this drive shaft
  • [Reference Number]: 946-275, 946275, 37300-ZL90A, 37300-EA500, 37300-ZP80A, 37300EA500, 37300ZL90A, 37300ZP80A
  • [Product Description]: ①Position: Rear; ②Shaft Length: 46.375 inch; ③Shaft Material: Steel; ④Shaft Diameter: 3 inch; ⑤Shaft Wall Thickness: 0.083 inch
  • [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted drive shaft. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
SaleBestseller No. 8
BOXI 946-236 Rear Driveshaft Propeller Drive Shaft Assembly Fits for Nissan Rogue 2008 2009 2010 2011 2012 2013 2014 2015 AWD l4 2.5L | Replaces # 37000JM100 37000JM10A 37000JM14A 65-6000 431-50346
  • Fits for Nissan Rogue 2008-2015 AWD Sport Utility 4-Door l4 2.5L
  • OEM Part Number: 37000-JM100 37000-JM10A 37000-JM14A 37000JM100 37000JM10A 37000JM14A 65-6000 431-50346 946-236
  • Painted with Anti-Corrosion Paint to Prevent Rust Especially for areas of the Country were Snow and Salt are Present
  • Direct fit product guaranteed to Meets or Exceeds OEM quality
  • CONDITION - Never used or installed. Pristine condition ensures quality and performance of the product.
Bestseller No. 9
InfinitieBay QX60 370003JA2B" title="Voluntary Safety Recall Campaign R20B8 - Propeller Shaft - 2011-2013 InfinitieBay M56, 2012-2013 M35 Hybrid, & 2014 Q70 & Q70 Hybrid 54">
Thomletha Rear Driveshaft Replacement for Nissan Pathfinder Infiniti QX60 370003JA2B
  • Compatible Models: Replacement for Infiniti QX60 2014-2018; Replacement for Nissan Pathfinder 2013-2018 3.5L
  • Replacement Part Number: 370003JA2B, 37000-3JA2B
  • Function: The driveshaft has the functions of transmission, connection, drive and distribution
  • Power Transmission: The driveshaft converts the power output from the engine speed through the gearbox into torque, and then uses the torque to convert it into the driving force to achieve the drive
  • Maintenance: If the vehicle have severe shaking and noise during acceleration, please check the screw torque of the drive shaft, the aging of the lifting lug in the middle and the rubber sleeve, and if it is unbalanced, it needs to be adjusted in time
Bestseller No. 10
Rear Drive Shaft Prop DriveShaft Assembly [RWD Manua/Transmission] Fit for Nissan Frontier 2005-2019 V6 4.0L, Replace# 37000ZZ70A, 37000EA201
  • 【Vehicle Fitment】Fit for Nissan Frontier 2005-2019 V6 4.0L (RWD, 125.9 Inch Wheelbase); Manual Trans.; 6 Speed Trans;
  • 【Reference Number】 Drive shaft is manufactured to OEM specifications for reliable fit and performance. Replaces: 946-285, 65-6012, 37000ZZ70A, 37000EA201, 37000ZL40A, 37000ZP60A.
  • 【DriveShaft Specifications】① Position: Rear; ② Installation Length: 75.04in - 78.19in; ③Shaft Diameter (in):2.99; ④Shaft Wall Thickness (in):0.098.
  • 【High Quality】Each drive shaft is greased and maintenance free. Our products undergo stringent quality control tests to meet safety and performance standards, giving you peace of mind while driving. Each drive shaft is engineered for a perfect fit and superior functionality, reducing vibrations and noise.
  • 【24-Hour Customer Service】Please check year/make/model of your vehicle and check the detail information at the description before ordering, Unsure if our parts fit your car? Take the VIN photo and send it to us for confirmation.

Last update on 2025-04-16 / Affiliate links / Images from Amazon Product Advertising API


 

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