December 7, 2020 NHTSA CAMPAIGN NUMBER: 20V755000
A broken driveshaft can cause a loss of propulsion, increasing the risk of a crash, or may disable the parking brake, increasing the risk of a rollaway and injury.
NHTSA Campaign Number: 20V755
Manufacturer Nissan
North America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 2,708
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2011-2013 Infiniti M56, 2012-2013 M35 Hybrid, and 2014 Q70 and Q70 Hybrid vehicles. These models, equipped with 2WD and with a hybrid or VK56 powertrain, have a driveshaft that may break.
Remedy
Infiniti will notify owners, and dealers will replace the driveshaft, free of charge. The recall began February 5, 2021. Owners may contact Infiniti customer service at 1-800-662-6200.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Infinity has a Recall
| Affected Models/Years: | Affected Population: | Retailer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| MY2011-2013 M56 | 1,594 | NA | December 8, 2020 | YES |
| MY2012-2013 M35 Hybrid | 1,071 | |||
| MY2014 Q70 | 22 | |||
| MY2014 Q70 Hybrid | 21 |
***** Campaign Summary *****
INFINITI is committed to safety, security, and satisfaction of our clients and their passengers. INFINITI is conducting a Voluntary Safety Recall Campaign on certain INFINITI Model Year 2011-2014 M56/Q70 and 2012-2014 M35 Hybrid/Q70 Hybrid vehicles equipped with two-wheel-drive (2WD) or VK56 powertrain to replace the propeller shaft.
On certain INFINITI vehicles, INFINITI has determined the propeller shaft design lacks sufficient fatigue strength. As a result, the propeller shaft may experience reduced durability on some of the affected vehicles. In extreme cases, under severe acceleration from low speed conditions, the propeller shaft could potentially break causing a loss of propulsion while the vehicle is in motion. In the most severe case, the broken propeller shaft could also disable the parking brake.
If this issue occurs, the brake and steering systems remain operational, allowing the client to stop the vehicle. However, the loss of propulsion or parking brake may increase the risk of a crash or injury.
***** Release Schedule *****
Parts
The parts listed below may be ordered via normal ordering process beginning April 20, 2021.
- Parts currently on order in DBS will be fulfilled.
| Model | Part Number | Description | Quantity |
| M35H | C7000-1MG0B | Propeller Shaft | 1 |
| Q70
Hybrid | C7000-3WG0B | Propeller Shaft | 1 |
| M56 and Q70 | C7000-1MC1B | Propeller Shaft | 1 |
- The following parts remain orderable, as needed, via normal process: Model Part Number Description Quantity
| Model | Part Number | Description | Quantity |
| All | 01225-00062 | Nut * | 2 |
| 37171-AL60A | Nut-Fix, Propeller Shaft * | 4 | |
| 37121-JK20B | Washer–Lock * | 4 | |
| 37120-AH00A | Bolt-Fix, Propeller Shaft * | 4 |
* Single-use parts
Repair
Owner Notification
INFINITI began notifying owners of all potentially affected vehicles in January 2021, via U.S. Mail.
Frequently Asked Questions (FAQ):
Q: Is this a safety recall?
A. Yes.
Q What is the reason for the recall?
A. INFINITI has determined the propeller shaft design lacks sufficient fatigue strength. As a result, the propeller shaft may experience reduced durability on some of the affected vehicles.
Q What is the possible effect of the condition?
A In extreme cases, under severe acceleration from low speed conditions, the propeller shaft could potentially break causing a loss of propulsion while the vehicle is in motion. In the most severe case, the broken propeller shaft could also disable the parking brake.
If this issue occurs, the service brake and steering systems remain operational, allowing the client to stop the vehicle. However, the loss of propulsion or parking brake may increase the risk of a crash or injury.
Q. What will be the corrective action?
A. Retailers will replace the propeller shaft with a new countermeasure part.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI began notifying owners of all potentially affected vehicles in January 2021 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you received an Owner Notification letter from INFINITI, which provided instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicle repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Are parts readily available?
A. Yes.
Q. Will a rental vehicle be provided while the retailer is servicing the vehicle?
A. Upon client request, rental is available while replacement parts are or order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $1,800 (Max) |
| Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required | ||
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain INFINITI Model Year 2011-2014 M56/Q70 and 2012-2014 M35 Hybrid/Q70 Hybrid vehicles equipped with two-wheel-drive (2WD) or VK56 powertrain and manufactured at the Tochigi, Japan plant between October 15, 2009 and February 28, 2014 are affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. No.
DEFECT INFORMATION REPORT
Manufacturer:
Nissan Motor Co., Ltd., Tochigi plant
Vehicles Potentially Involved:
Certain INFINITI vehicles manufactured at the Tochigi, Japan plant. The production period of affected vehicles involved are shown in the table below:
| Model Year/Model | Dates of Manufacture |
| MY 2011-2013 INFINITI M56 | October 15, 2009 to October 31, 2013 |
| MY 2012-2013 INFINITI M35 Hybrid | April 19, 2010 to September 10, 2013 |
| MY 2014 INFINITI Q70 | November 25, 2013 to February 28, 2014 |
| MY 2014 INFINITI Q70 Hybrid | November 27, 2013 to February 21 2014 |
This issue only affects two-wheel-drive (2WD) models with the hybrid or VK56 powertrain. The defect (described in Section 5 below) is unique to these models and dates of manufacture; no other INFINITI (or Nissan) vehicles are affected.
The name, description and part number(s) of the recalled component(s) are below.
| Part Name | Part Description | Part Number |
| Propeller shaft | Applied for VQ35H engine | 37000-1MG0E |
| Propeller shaft | Applied for VQ35H engine | 37000-1MG0A |
| Propeller shaft | Applied for VQ35H engine | 37000-3WG0A |
| Propeller shaft | Applied for VK56 engine | 37000-1MC1A |
Total Number of Vehicles Potentially Involved:
Approximately 2,708 vehicles total.
| Model | Volume of Production |
| MY 2011-2013 INFINITI M56 | 1,594 |
| MY 2012-2013 INFINITI M35 Hybrid | 1,071 |
| MY 2014 INFINITI Q70 | 22 |
| MY 2014 INFINITI Q70 Hybrid | 21 |
Percentage of Vehicles Estimated to Actually Contain the Defect:
1%[1]
Description of the Defect:
On certain INFINITI vehicles, Nissan has determined the propeller shaft design lacks sufficient fatigue strength. As a result, the propeller shaft may experience reduced durability on some of the affected vehicles. In extreme cases, under severe acceleration from low speed conditions, the propeller shaft could potentially break causing a loss of propulsion while the vehicle is in motion. In the most severe case, the broken propeller shaft could also disable the parking brake.
If this issue occurs, the service brake and steering systems remain operational, allowing the customer to stop the vehicle. However, the loss of propulsion or parking brake may increase the risk of a crash or injury.
Chronology of Principal Events:
December 2019 – NNA became aware of reports of broken propeller shafts in the Japan market involving the subject vehicles. Nissan Japan shared the current status of their investigation and NNA confirmed that it had no reports of similar conditions in the U.S.
January 2020 through September 2020 – Nissan analyzed the root cause of the issue as well as the potential conditions that could result from this specific failure of the propeller shaft.
The impact to markets outside of the US and Japan was also studied. Japan remained the only market to experience propeller shaft failures and only two (2) were found to have occurred in that market.
September 2020 through November 2020 – Nissan studied the potential for future claims and assessed the safety risk of a potential failure.
November 30, 2020 – After consultation with NHTSA and based on the foregoing,
Nissan decided to conduct a safety recall campaign to remedy affected vehicles.
Description of Corrective Action:
Owners of all affected vehicles will be notified to take their vehicle to an Infiniti retailer. The retailer will replace the propeller shaft with a countermeasure one. This repair will be performed free of charge for the customer.
Dealers will be notified on December 8, 2020. Nissan will begin notifying all affected vehicle owners by first class mail beginning January 29, 2021. Your office will be provided with the final Part 577 owner notification. We will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are no longer under warranty.
Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
[1] The estimated percentage of vehicles involved with defect is unknown, 1% is used here because submission within NHTSA’s safety portal will not allow a non‐numeric value.
SEOCONTENT-START
December 7, 2020
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
********************************************************************************************************
OWNER NOTIFICATION NHTSA RECALL 20V-755
NOTIFICACIÓN PROPRIETARIO
Dear INFINITI M56 Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. INFINITI has
decided that a defect which relates to motor vehicle safety exists in certain Model Year 2011 INFINITI M56 vehicles.
Our records indicate that you own or lease the INFINITI vehicle subject to this recall as identified by the VIN on the
inside of this notice.
Reason for Recall
Motivo del Retiro
On certain INFINITI M56 vehicles, INFINITI has determined the propeller shaft design lacks sufficient fatigue
strength. As a result, the propeller shaft may experience reduced durability on some of the affected vehicles. In
extreme cases, under severe acceleration from low speed conditions, the propeller shaft could potentially break
causing a loss of propulsion while the vehicle is in motion. In the most severe case, the broken propeller shaft could
also disable the parking brake.
If this issue occurs, the service brake and steering systems remain operational, allowing the driver to stop the vehicle.
However, the loss of propulsion or parking brake may increase the risk of a crash or injury.
What INFINITI Will Do
Qué Hará INFINITI
Your INFINITI retailer will replace the propeller shaft. This repair will be performed free of charge. This service could
take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a
longer period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
Contact any INFINITI retailer at your earliest convenience to schedule an appointment to
have your vehicle remedied. Please bring this notice with you to your service appointment.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=R20B8.
Para reparar tu vehículo, comunícate con cualquier concesionario INFINITI a la mayor
brevedad. Se requiere que traigas esta notificación el día de tu cita. Para obtener más
información sobre el retiro, visite https://nna.secure.force.com/recall?camp=R20B8.
If the retailer fails to, or is unable to make the necessary repairs free of charge, you may contact the National
Consumer Affairs Department, INFINITI North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll
free number is 1-888-833-3216.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al
Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, INFINITI North
America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-888-833-3216.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-
800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Thank you for your cooperation. We appreciate your INFINITI ownership and apologize for any inconvenience this
may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos nuestras
disculpas por cualquier inconveniente que esto pueda ocasionar.
********************************************************************************************************
CAMPAIGN BULLETIN
Propeller Shaft
Voluntary Safety Recall Campaign
Reference: R20B8
Date: April 20, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
R20B8 | REVISION 1
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. R20B8
Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect
MY2011-2013 M56
1,594
NA
December 8, 2020
YES
MY2012-2013 M35 Hybrid
1,071
MY2014 Q70
22
MY2014 Q70 Hybrid
21
UPDATE April 20, 2021
Please discard earlier versions of this bulletin.
The announcement from December 8, 2020 has been revised to include the following:
The parts restriction will be removed and retailers can order parts, as needed, via normal ordering processbeginning April 20, 2021
o Parts currently on order in DBS will be fulfilled.
R20B8 | REVISION 1
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB20-028 to remedy any vehicles subject to this campaign.
4. Once repaired, the service department should submit the applicable warranty claim for the action performed so it can be closed on SERVICE COMM.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.
Revision History:
Date Announcement Purpose
December 8, 2020
Voluntary Safety Recall
New campaign announcement
April 20, 2021
REVISION 1
Update regarding parts restriction removal
********************************************************************************************************
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SEOCONTENT-END
7 Affected Products
Vehicles
10 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-20V755-5420.PDF 211.219KB
Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Propeller Shaft Voluntary Safety Recall Campaign Reference: R20B8 Date: December 8, 2020
RCMN-20V755-8498.pdf 229.166KB
Remedy Instructions and TSB
RCRIT-20V755-0613.pdf 133.471KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V755-9914.pdf 71.728KB
Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Propeller Shaft Voluntary Safety Recall Campaign Reference: R20B8 Date: April 20, 2021
RCMN-20V755-6278.pdf 472.136KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V755-2749.PDF 211.122KB
December 7, 2020 DEFECT INFORMATION REPORT
RMISC-20V755-6263.pdf 45.346KB
Recall Acknowledgement
RCAK-20V755-6993.pdf 286.614KB
Defect Notice 573 Report
RCLRPT-20V755-6545.PDF 215.977KB
Recall Quarterly Report #3, 2021-3
RCLQRT-20V755-1501.PDF 211.302KB
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