PC788 – Tire Placard – 2020 Infiniti QX50

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January 26, 2021 NHTSA CAMPAIGN NUMBER: 21V025000

Tire and Loading Placard Illegible/FMVSS 110

 

Illegible tire size or loading capacity information can lead to the incorrect sized tire being installed or its overloading, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V025

Manufacturer Nissan North America, Inc.

Components TIRES, EQUIPMENT

Potential Number of Units Affected 8,291

 

Summary

Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, “Tire Selection and Rims.”

 

Remedy

INFINITI will notify owners, and dealers will inspect the legibility of and, as necessary, replaced the placard, free of charge. The recall began March 17, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. Infiniti’s number for this recall is PC788.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Infinity has a Recall

 


CAMPAIGN BULLETIN

Tire Placard
Voluntary Recall Campaign

Reference: PC788
Date: January 27, 2021

Attention: Retailer Principal, Sales, Parts and Service Managers

IMPORTANT:  It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.

Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
MY2020 QX50 8,291 107 January 27, 2021 YES

 

***** Campaign Summary *****

INFINITI is committed to safety, security, and satisfaction of our clients and their passengers.

INFINITI is conducting a Voluntary Recall Campaign on certain INFINITI Model Year 2020 QX50 vehicles to inspect all black print characters of the tire placard for legibility.  If printed characters are found to be illegible, the tire placard will be replaced with a new one.

Due to an insufficient mesh cleaning process at the supplier, dry paint adhered to the printing mesh that blocked certain black print characters from being fully transferred to the placard during the printing process.  On certain INFINITI vehicles, the black text, including tire size designation and loading capacity, on the Tire and Loading Information placard may be illegible.  In this condition, the placard may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110.  Illegible tire size designation or loading capacity information on the placard may cause customer confusion and potentially lead to tire overloading, which, in turn may increase the risk of a crash.

 

***** What Retailers Should Do *****

  1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign D. PC788
    • New Vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
      • Refer to IPSB15-286 for additional information.

 

  1. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.

 

  1. Retailers should use ITB21-001 to inspect and, if necessary, remedy any vehicles subject to this campaign.

 

  1. Once remedied retailers should submit the claim, using the claims coding provided for the applicable action taken, and release the vehicle.

 

***** Release Schedule *****

Parts

Parts are on restriction. Parts are anticipated to be available beginning February 08, 2021.

  • Retailers may place SVC orders for the parts listed below via DBS.
  • Orders will be fulfilled in the order they were received, once parts become available. 
Part Number Description Quantity
99090-5NA0B 19 inch tire 1
99090-5NA1A 20 inch tire 1

 

Retailers may order parts via normal process beginning February 22, 2021.

 

Repair

  • ITB21-001

 

Owner Notification

INFINITI will begin notifying owners of all potentially affected vehicles in March 2021, via U.S. Mail.

 

***** Retailer Responsibility *****

It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department.  This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory.  If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion.

 

Frequently Asked Questions (FAQ): 

Q: Is this a safety recall?

Yes.

 

Q: What is the reason for the recall?

Due to an insufficient mesh cleaning process at the supplier, dry paint adhered to the printing mesh that blocked certain black print characters from being fully transferred to the placard during the printing process.

 

Q: What is the possible effect of the condition?

On certain INFINITI vehicles, the black text, including tire size designation and loading capacity, may be illegible on the Tire and Loading Information placard.  In this condition, the placard may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110.  Illegible tire size designation or loading capacity information on the placard may cause customer confusion and potentially lead to tire overloading, which, in turn may increase the risk of a crash.

 

Q: What will be the corrective action?

Retailers will inspect all black print characters of the tire placard for legibility. If printed characters are found to be illegible, the tire placard will be replaced with a new one.

 

Q: How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.

 

Q: When will vehicle owners be notified?

INFINITI will begin notifying owners of all potentially affected vehicles in March 2021 via U.S. Mail.

 

Q: Is my vehicle safe to drive?

Yes.

 

Q: Is there anything owners can do to mitigate this condition?

Yes. Owners can locate the wheel and tire information in their copy of the owner’s manual or they can contact their retailer for specific information.

 

Q: Are parts readily available?

Parts are on restriction and are not anticipated to be available until February 8, 2021. Retailers may order part via normal process beginning February 22, 2021.

 

Q: Will a courtesy vehicle be provided while the retailer is servicing the vehicle?

INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed.  Please check with your retailer for availability and further details.

 

Q: Is there any charge for the repair?

No. The inspection and remedy, if necessary, will be performed for the client free of charge for parts and labor.

 

Q: Will I have to take my vehicle back to the selling retailer to have the service performed?

No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.

For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.

 

Q: I have lost confidence in the vehicle.  Will INFINITI replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q: What model year vehicles are involved?

Certain INFINITI Model Year 2020 QX50 vehicles manufactured at the COMPAS, Mexico plant from January 7, 2020 to July 16, 2020 are affected.

 

Q: Are you experiencing this condition on any other INFINITI (or Nissan) models?

No.

 

Revision History:

Date Announcement Purpose
January 27, 2021 Voluntary Safety Recall New campaign announcement

 


Classification: Reference: Date:
WT21-001 ITB21-001 January 26, 2021

 

VOLUNTARY SAFETY RECALL CAMPAIGN
2020 QX50; TIRE PLACARD LABEL INSPECTION

 

CAMPAIGN ID #: PC788
APPLIED VEHICLES: 2020 QX50 (J55)

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Infiniti is conducting this voluntary safety recall campaign, on certain specific model year 2020 QX50 vehicles, to inspect and, if necessary, replace the tire placard label. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Infiniti has assigned identification number PC788 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

RETAILER RESPONSIBILITY

It is the  retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory.  Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.

 

SERVICE PROCEDURE

 

  1. Open the driver’s door and locate the existing tire placard label.

 

  1. Inspect the tire placard label for any areas of illegibility.

 

NOTE: Areas of illegibility can appear as faded text, whole or partially missing text, and/or smudges in the text. This will only occur in areas with black text and is not limited to a particular area of the tire placard label. See Figure 2 – Figure 5 for NG examples.

  • If an area of illegibility is present on the existing tire placard label, continue to step 3 on page 3.
  • If an area of illegibility is not present on the existing tire placard label, the label does not need to be replaced. Review CLAIMS INFORMATION on page 4.

  1. Remove the existing tire placard label.

 

NOTE: Be sure to document the tire placard label part number on the existing label before discarding the label. The replacement label must have the same part number. Refer to PARTS INFORMATION on page 4.

 

  1. Clean the area with a mild detergent and water.

 

To prevent damage to the vehicle’s paint, do not to use harsh chemicals.

 

NOTE: It is important that the surface be free of dirt and oil to ensure proper adhesion of the new tire placard label.

 

  1. Peel the new label from the backing sheet and place it in the same area as the previous tire placard label.

 

NOTE: The adhesive on the label is permanent. Extra care must be taken when applying the new tire placard label since it cannot be moved once it is attached.

 

PARTS INFORMATION

DESCRIPTION PART NUMBER QUANTITY
Tire Placard Label (19” wheel) 99090-5NA0B 1 (if needed)
Tire Placard Label (20” wheel) 99090-5NA1A 1 (if needed)

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PC788 Inspect for Tire Placard Label (OK Condition) PC7880 0.2 hr
Inspect for Tire Placard Label, Remove and Install New Label PC7881 0.3 hr

 

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
January 26, 2021 ITB21-001 Original bulletin published

 


OWNER NOTIFICATION

NHTSA RECALL 21V-025

NOTIFICACIÓN PROPIETARIO

 

Dear INFINITI QX50 owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  Nissan has decided that certain 2020 Model Year INFINITI QX50 vehicles fail to conform to Federal Motor Vehicle Standard (FMVSS) number 110, “Tire selection and rims for motor vehicles with a GVWR of 4,536 kilograms (10,000 pounds) or less.”  Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the inside of this notice.

 

Reason for Recall Motivo del Retiro

On certain INFINITI QX50 vehicles, the black text, including tire size designation and loading capacity, may be illegible on the Tire and Loading Information placard.  In this condition, the customer may not be able to read all of the text on the tire placard.  Illegible tire size designation or loading capacity information on the placard may cause customer confusion and potentially lead to tire overloading, which, in turn may increase the risk of a crash.

 

What INFINITI Will Do Qué Hará INFINITI

Your INFINITI retailer will inspect all black-print characters of the placard for legibility.  If illegible, the placard will be replaced with a new one.  This free service could take up to approximately one (1) hour to complete, but your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.

 

What You Should Do Qué Debes Hacer 

Contact your INFINITI retailer at your earliest convenience in order to arrange an appointment to have your vehicle repaired.  Please bring this notice with you when you keep your service appointment.  For more information about the recall, please visit https://nna.secure.force.com/recall?camp=PC788.

 

Comunícate con cualquier concesionario INFINITI a la mayor brevedad para concertar una cita de reparación para tu vehículo.  Se requiere que traigas esta notificación el día de tu cita.   Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=PC788..

 

If the retailer fails to, or is unable to make the necessary repairs free of charge, you may contact the INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003.  The toll free number is 1-800-6626200.

Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: INFINITI Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-662-6200.

 

You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153); or go to https://www.safercar.gov.

 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your cooperation.  We appreciate your INFINITI ownership and apologize for any inconvenience this may cause you.

Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un INFINITI y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

 


January 26, 2021

 

Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Dear Mr. Giuseppe:

We are transmitting the enclosed Noncompliance Information Report in accordance with 49 CFR Part 573.  A voluntary recall campaign will be initiated and your office provided with the notices.

 

Very truly,

 

Derek Latta
Manager,
Technical Compliance

 

Encl.

 

 

NONCOMPLIANCE INFORMATION REPORT

 

Manufacturer:

Nissan Mexicana, S.A. de C.V. COMPAS, Mexico plant

Manufacturer of the subject equipment:

Peliculas Utiles, S.A. De C.V
España 503-A Col. Sn. Nicolas Tolentino
CDMX. Iztapalapa 9850

Enrique Diaz
Quality Director
Phone: +52 554 550 2475
Email: Enrique.diaz@peliculasutiles.com

 

Vehicles Potentially Involved:

Model Year 2020 INFINITI QX50 vehicles manufactured from January 7, 2020 to July 16, 2020 at the COMPAS, Mexico plant.

 

Tire placard part numbers:

Model Part Name Part Number
MY 2020 INFINITI QX50 19 inch tire 99090 5NA0B
20 inch tire 99090 5NA1A

 

This issue affects no other INFINITI (or Nissan) vehicles because the mesh used to create the subject tire placards (described in Section 5 below) is unique to a specific part number placard used during defined dates of manufacture.

 

Total Number of Vehicles Potentially Involved:

Approximately 8,291 INFINITI QX50 vehicles are potentially affected.

 

Percentage of Vehicles Estimated to Actually Contain the Noncompliance:

Approximately 1%[1]

 

Description of the Noncompliance:

On the affected vehicles, certain black text characters on the Tire and Loading

Information placard, including tire size designation and loading capacity, may be illegible.

In this condition, the placard may not meet the requirements of S4.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 110.  All other applicable FMVSS 110 requirements are met.  Illegible tire size designation or loading capacity information on the placard may cause customer confusion and potentially lead to tire overloading, which, in turn may increase the risk of a crash.

 

Basis for Determination of the Existence of a Noncompliance

During a routine audit of an INFINITI QX50 vehicle, Nissan found that certain black text on the tire placard was partially illegible.  Nissan initiated an investigation into the issue.

 

The investigation revealed that a process issue at the placard supplier could cause the legibility issues on a printed label.  Due to an insufficient mesh cleaning process at the supplier, dry paint could adhere to the printing mesh, preventing certain black-print characters from being fully transferred to the placard during the printing process.

 

Nissan conducted several label inspections, including assembly line, warehouse and on-vehicle yard inspections at the COMPAS, Mexico plant.  The supplier also inspected labels at their warehouse.  One example of such illegible text is shown in the image below, in which the “R” and “F” characters are partially missing.

 

Out of 17,450 total placards inspected, 82 placards were found to have partially illegible black-text characters, resulting in an incident rate of 0.47%.

 

January 19, 2021 – Because the misprinting potentially could occur in any portion(s) of the black-print text, Nissan made a noncompliance determination to recall the potentially affected vehicles out of an abundance of caution.

 

Description of Corrective Action:

Nissan will notify all owners of potentially affected vehicles by first-class mail beginning March 16, 2021.  Retailers will be notified on January 27, 2021.  The retailer will inspect all black-print characters of the placard for legibility.  If illegible, the placard will be replaced with a new one.

We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.

 

Copy of Notices:

Copies of all notices, if any, will be provided to NHTSA as they become available.

[1] The estimated percentage of vehicles involved with defect is 0.47%.  However, 1% is used on NHTSA’s safety portal because it will not allow decimal values.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
INFINITI QX50 2020

 


10 Associated Documents

Recall 573 Report-Amendment 1

RCLRPT-21V025-8794.PDF 214.222KB

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Noncompliance Notice 573 Report

RCLRPT-21V025-3045.PDF 214.219KB

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Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Tire Placard Voluntary Recall Campaign Reference: PC788 Date: January 27, 2021

RCMN-21V025-3403.pdf 233.66KB

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Recall Acknowledgement

RCAK-21V025-6058.pdf 393.39KB

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Recall Quarterly Report #2, 2021-2

RCLQRT-21V025-3144.PDF 211.252KB

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January 26, 2021 NONCOMPLIANCE INFORMATION REPORT

RMISC-21V025-9653.pdf 110.804KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V025-9855.pdf 181.307KB

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Remedy Instructions and TSB

RCRIT-21V025-2462.pdf 456.7KB

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Recall Quarterly Report #1, 2021-1

RCLQRT-21V025-6700.PDF 211.145KB

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Recall Quarterly Report #3, 2021-3

RCLQRT-21V025-9794.PDF 211.333KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V025&docType=RCL

 


 

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Last update on 2024-03-27 / Affiliate links / Images from Amazon Product Advertising API

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