Voluntary Safety Recall Campaign PC795 – Outer Socket (Tie Rod) Torque – 2020-2021 Nissan Altima

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March 4, 2021 NHTSA CAMPAIGN NUMBER: 21V138000

Tie Rod Ball Joint Fastener Not Tightened Properly

A detached tie rod ball joint can cause a loss of steering control, and increase the risk of a crash.

 

NHTSA Campaign Number: 21V138

Manufacturer Nissan North America, Inc.

Components STEERING

Potential Number of Units Affected 2,407

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Altima vehicles. The tie rod ball joint fastener was not tightened properly, which could result in the tie rod ball joint detaching from the steering knuckle.

 

Remedy

Nissan will notify owners, and dealers will tighten the left and right-side tie rod ball joint fasteners, or install new fasteners as necessary, free of charge. The began March 31, 2021. Owners may contact Nissan customer service at 1-800-867-7769. Nissan’s number for this recall is PC795.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 


 

Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale  In Effect
2020-21 Altima (L34) 2,407 363 March 5, 2021 YES

 

***** Campaign Summary *****

Nissan has reclassified and expanded the previously announced quality action under the same campaign ID (PC795) for new vehicle inventory as a Voluntary Safety Recall Campaign to re-tighten the front left and right hand tie rod ball joint fasteners to specification on 2,407 specific model year 2020-21 Altima vehicles identified in Service Comm.  If the fastener is missing, the dealer will install a new fastener and washer and tighten to specification.

Due to a back-up process manufacturing error, the tie rod ball joint fastener was not tightened to proper specification.  If this condition occurs, the customer may experience steering wheel vibration due to the loose tie rod ball joint fastener.  If the fastener comes off completely and the ball joint separates from the steering knuckle, sudden partial steering loss can occur, which may increase the risk of a crash.

Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.

 

***** Release Schedule *****

Parts

No parts are necessary to perform this voluntary safety recall campaign.  However, parts are available, via normal ordering process, if nuts or washers are found to be missing, or failure has occurred.    

 

Repair

  • NTB21-017

 

Owner Notification

Nissan will begin sending notifications to owners of all potentially affected vehicles in March 2021 via U.S. Mail.

 

 


Frequently Asked Questions (FAQ): 

 

Q. Is this a recall?

Yes.

 

Q. Is this a Stop Sale?

Yes.

 

Q. What is the reason for the recall?

Due to a back-up process manufacturing error, the tie rod ball joint fastener was not tightened to proper specification.

 

Q. What is the possible effect of the condition?

If this condition occurs, the customer may experience steering wheel vibration due to the loose tie rod ball joint fastener. If the fastener comes off completely and the ball joint separates from the steering knuckle, sudden partial steering loss can occur, which may increase the risk of a crash.

 

Q. What will be the corrective action for this voluntary recall campaign?

Dealers will re-tighten the front left and right hand tie rod ball joint fasteners to specification. If the fastener is missing, the dealer will install a new fastener and washer and tighten to specification.

 

Q. How long will the corrective action take?

This free service should take up to one (1) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

Nissan will begin sending notifications to owners of all potentially affected vehicles in March 2021 via U.S. Mail.

 

Q. Is my vehicle safe to drive?

In the event you experience any steering wheel vibration, please contact your local Nissan dealer to have your vehicle towed to the dealership.  If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle.  Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.

 

Q. Is there anything owners can do to mitigate this condition?

No.  However, in the event you experience any steering wheel vibration, please contact your local Nissan dealer to have your vehicle towed to the dealership.

 

Q. Are parts readily available?

No parts are necessary to perform this voluntary safety recall campaign. However, parts are available via normal ordering process, if nuts or washers are found to be missing, or failure has occurred.

 

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced.

 

Q. Is there any charge for this remedy?

No. The remedy will be performed for the customer free of charge for parts and labor.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

Certain MY2020-21 Nissan Altima (L34) vehicles manufactured in the Canton, MS plant from June 8, 2020 to January 25, 2021.

 

Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


Classification: Reference: Date:
ST21-001 NTB21-017 March 4, 2021

 

VOLUNTARY SAFETY RECALL CAMPAIGN
2021 ALTIMA; OUTER SOCKET (TIE ROD END) NUT  RE-TORQUE

 

CAMPAIGN ID #: PC795
APPLIED VEHICLES:       2021 Altima (L34)

 

Check Service COMM or Dealer Business Systems (DBS)  National Service History to confirm campaign eligibility.

 

INTRODUCTION

Nissan is conducting this voluntary safety recall campaign, on certain specific model year 2021 Altima vehicles, to re-torque the outer socket (tie rod end) nut. This service will be performed at no charge to the customer for parts or labor.

 

IDENTIFICATION NUMBER

Nissan has assigned identification number PC795 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

 

DEALER RESPONSIBILITY

It is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer’s inventory.  Federal law requires that new vehicles in dealer inventory which are the subject of a safety recall must be corrected prior to sale.  Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.  While federal law applies only to new vehicles, Nissan strongly encourages dealers to correct any used vehicles in their inventory before they are retailed.

 

SERVICE PROCEDURE

 

  1. Place the vehicle on a suitable lift and raise the vehicle (Figure 1).

 

  • Place the lift at suitable height in order to remove the front wheel and tire assemblies.

 

  1. Remove both front wheel and tire assemblies by removing the 5 wheel nuts on each side using a suitable power tool (Figure 2).

 

  1. Manually turn the brake rotor/hub assembly to gain access to the tie rod end nut (Figure 3).

 

  • For the driver side, turn the brake rotor/hub assembly to the right.

 

  • For the passenger side, turn the brake rotor/hub assembly to the left.

 

  1. Locate the front tie rod end nut (Figure 4).

 

  1. Using a suitable torque wrench, torque the tie rod end nut (Figure 5).

 

  • Tie rod end nut torque: 34.4 Nꞏm

(3.5 kg-m, 25 Ft-lb)

 

  1. Perform step 3 – step 5 for the passenger side and then proceed to step 7 on page 4.

 

  1. Install both front tire and wheel assemblies (Figure 6).

 

  • Install 5 wheel nuts per side.

 

  • Wheel nut torque: 113 Nꞏm (12 kg-m, 83 ft-lb)

 

In order to prevent damage to the wheel assemblies, brake rotors or the vehicle, be sure to:

  • Install and tighten the wheels nuts in a diagonal pattern and in a two to three step process.
  • Do not overtighten the wheel nuts.

 

  1. Lower the vehicle and remove from the lift.

 

CLAIMS INFORMATION

Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT
PC795 Torque Both Outer Socket Nuts (Tie Rod End Nuts) PC7950 0.3 hr

 

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
March 4, 2021 NTB21-017 Original bulletin published

 


 

DEFECT INFORMATION REPORT

 

  1. Manufacturer:

Nissan North America, Inc., Canton Plant

 

  1. Units Potentially Involved:

Certain Model Year 2020-2021 Nissan Altima vehicles manufactured from June 8, 2020 to January 25, 2021 at the Canton, MS plant.

 

This issue is unique to the above manufacturing range based on torque setting changes specific to Canton produced Altima models manufactured during a specified period.  Other models do not use this process and are therefore unaffected by the issue described in Section 5 below.

 

The name, description and part number of the recalled components are below:

Part Name Part Description Part Number(s)
NUT Nut 89-12442-1A
WASHER Washer 13-11 01251

 

  1. Total Number of Vehicles Potentially Involved:

Approximately 2,407 MY 2020-2021 Nissan Altima vehicles

 

  1. Percentage of Vehicles Estimated to Actually Contain the Defect:

Unknown[1]

 

  1. Description of the Defect:

Due to a back-up process manufacturing error, the tie rod ball joint fastener was not tightened to proper specification.  If this condition occurs, the customer may experience steering wheel vibration due to the loose tie rod ball joint fastener.  If the fastener comes off completely and the ball joint separates from the steering knuckle, sudden partial steering loss can occur, which may increase the risk of a crash.

 

  1. Chronology of Principle Events:

December 11, 2020, Nissan became aware of a dealer report involving loss of steering while driving, in which the vehicle was towed to a Nissan dealer.  Inspection of the subject vehicle revealed that the tie rod ball joint fastener became loose, fell off, and the tie rod ball joint separated from steering knuckle.  Nissan immediately began to investigate the issue.

 

The investigation revealed that a back-up process was utilized in production for the incident vehicle and a limited number of Altima vehicles.  This back-up process resulted in inconsistent torque control capability.  As a result, the rod ball joint fastener on the incident vehicle was not torqued to proper specification.

 

In late January 2021, Nissan confirmed that 2,526 Altima vehicles underwent the back-up process during production.  Nissan conducted a yard audit on affected vehicles at the Canton plant and repaired forty-eight (48) vehicles with loose tie rod ball joint fasteners.

 

On February 12, 2021, Nissan launched a quality hold and Dealer Action to inspect all units in dealer inventory.

 

February 25, 2021 – Nissan made a decision to recall all potentially affected vehicles to inspect, and if necessary, remedy the issue.

 

As of the date of determination, Nissan is aware of four (4) field reports attributed to this condition.  Nissan confirmed that all four (4) incident vehicles underwent the back-up process during production.  In all cases, the tie rod ball joint fastener and washer were missing.  In three (3) of the cases, the tie rod detached from the steering knuckle.  No accidents or injuries were reported.

 

  1. Description of Corrective Action:

Owners of all potentially affected vehicles will be notified beginning on March 31, 2021 to take their vehicle to a Nissan dealer where they will re-tighten the left and right hand tie rod ball joint fasteners to specification.  If the fastener is missing, the dealer will install a new fastener and washer and tighten to specification.  Dealers will be notified on March 5, 2021.

 

Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles because they are still under warranty.

 

  1. Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

[1] The estimated percentage of vehicles involved with defect is unknown.  However, 1% is used on NHTSA’s safety portal because it will not allow non-numeric values.

 



2 Affected Products

Vehicle

MAKE MODEL YEAR
NISSAN ALTIMA 2020-2021

 


9 Associated Documents

Recall Quarterly Report #2, 2021-2

RCLQRT-21V138-0816.PDF 211.249KB

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Defect Notice 573 Report

RCLRPT-21V138-1527.PDF 214.204KB

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March 4, 2021 DEFECT INFORMATION REPORT

RMISC-21V138-0650.pdf 46.107KB

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Recall Acknowledgement

RCAK-21V138-1482.pdf 645.211KB

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Remedy Instructions and TSB

RCRIT-21V138-8988.pdf 812.181KB

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Recall Quarterly Report #1, 2021-1

RCLQRT-21V138-3481.PDF 211.147KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V138-0127.pdf 54.702KB

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Manufacturer Notices(to Dealers,etc) – Nissan PC795 2020-21 Altima Outer Socket (Tie Rod) Nuts – VSRC – Dealer Announcement

RCMN-21V138-6200.pdf 190.089KB

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Recall Quarterly Report #3, 2021-3

RCLQRT-21V138-4956.PDF 211.331KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V138&docType=RCL

 


 

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