March 11, 2021 NHTSA CAMPAIGN NUMBER: 21V170000
Transverse Link May Separate From Ball Joint
Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
NHTSA Campaign Number: 21V170
Manufacturer Nissan North America, Inc.
Components STEERING
Potential Number of Units Affected 15,223
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Remedy
Nissan will notify owners, and dealers will inspect the transverse link’s lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PC797.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Nissan has a Recall
***** Campaign Summary *****
Nissan has reclassified and expanded the previously announced quality action (PC767) for new vehicle inventory as a Voluntary Safety Recall Campaign on 15,223 specific 2020 Murano vehicles identified in Service Comm. Nissan dealers will inspect both the left-hand and right-hand transverse links for the affected LOT code. If the LOT code is identified, the dealer will replace the affected transverse link and perform an alignment.
During manufacturing, the billet was formed improperly during the roll form process prior to forging. The manipulator chuck, used to form the part, did not rotate 90 degrees before the required second pass, resulting in excess material being folded over. As a result, the ball joint may separate from the transverse link. If the ball joint separates from the transverse link, vehicle drivability may be affected and may result in loss of vehicle control.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
Parts
| Part Number | Description | Quantity (If Needed) |
| 54500-5AA0C | Link Compl-Transverse, RH | 1 |
| 54501-5AA0C | Link Compl-Transverse, LH | 1 |
Repair
Owner Notification
Nissan will begin sending notifications to owners of all potentially affected vehicles in May 2021 via U.S. Mail.
Frequently Asked Questions (FAQ):
Q. Is this a Stop Sale?
Yes.
Q. What is the reason for this safety recall?
Due to a manufacturing process error, affected transverse links may not meet specification.
Q. What is the possible effect of the condition?
As a result, the ball joint may separate from the transverse link. If the ball joint separates from the transverse link, vehicle drivability may be affected and may result in loss of vehicle control.
Q. What will be the corrective action?
Nissan dealers will inspect both the left-hand and right-hand transverse links for the affected LOT code. If the LOT code is identified, the dealer will replace the affected transverse link and perform an alignment.
Q. How long will the corrective action take?
The inspection and/or remedy could take up to three (3) hours depending on LOT code applicability (none, left-hand, right-hand, or both) identified in the inspection. The dealer may require the vehicle for a longer period of time based upon the dealer’s work schedule.
Q. When will vehicle owners be notified?
Nissan will begin sending notifications to owners of all potentially affected vehicles in May 2021 via U.S. Mail.
Q. Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles inspected, and, if necessary, repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
No.
Q. Is there any charge for this repair?
No, the remedy will be performed for the customer free of charge for parts and labor.
Q. Are parts readily available?
Yes.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If inspection results indicate that parts replacement is needed rental is available, upon customer request, while parts are on order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $120 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. | ||
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
Certain Model Year 2020 Nissan Murano vehicles manufactured from Jul 28, 2020 to September 16, 2020 at the Canton, MS plant are affected.
1 Affected Product
Vehicle
9 Associated Documents
Manufacturer Notices(to Dealers,etc) – Nissan CAMPAIGN BULLETIN Transverse Link Inspection Voluntary Safety Recall Campaign Reference: PC797 Date: April 27, 2021
ISSUED Owner Notification Letter(Part 577)
RCONL-21V170-1233.pdf 590.06KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V170-3009.PDF 211.152KB
Manufacturer Notices(to Dealers,etc) – NISSAN PC797 2020 Murano Transverse Link Inspection – VSRC – Dealer Announcement
RCMN-21V170-3386.pdf 964.668KB
Remedy Instructions and TSB
RCRIT-21V170-6559.pdf 822.853KB
March 11, 2021 DEFECT INFORMATION REPORT
RMISC-21V170-7594.pdf 47.236KB
Defect Notice 573 Report
RCLRPT-21V170-7904.PDF 213.787KB
Recall Acknowledgement
RCAK-21V170-4789.pdf 645.216KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V170-1361.PDF 211.252KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V170&docType=RCL
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Last update on 2022-01-30 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-01-30 / Affiliate links / Images from Amazon Product Advertising API
