2021 Nissan Rogue Voluntary Safety Recall Campaign PC799 Wheel Nut Inspection

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March 17, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Defect Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided
with the notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna Plant
2. Vehicles Potentially Involved:
Certain Model Year 2021 Nissan Rogue vehicles manufactured in the Smyrna, TN
plant from September 21, 2020 to September 22, 2020.
Based on production records, this issue is unique to a small number of Model
Year 2021 Nissan Rogue vehicles manufactured during the timeframe that the
programming issue occurred. No other Nissan or INFINITI vehicles are affected.
The name, description and part number of the subject components are below:
Part Name Part Description Part Number(s)
NUT-ROAD WHEEL Wheel Nut 40224-JK00A
3. Total Number of Vehicles Potentially Involved:
Approximately 21 Nissan Rogue vehicles may be affected.
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
Approximately 12%
5. Description of the Defect:
Due to an equipment programming error, certain Rogue vehicles may have been
manufactured with the incorrect wheel nuts. The correct wheel nuts used on the
Rogue are the conical nut type. The incorrect wheel nuts that may be installed
are the flat washer type. When repeatedly tightened in the field during tire or
wheel changes, the incorrect wheel nuts may loosen, causing excess tire and
wheel vibration. This vibration may cause the wheel studs to break, potentially
resulting in tire and wheel assembly separation from the vehicle, which could
increase the risk of a crash.
6. Chronology of Principal Events:
On December 26, 2020, during a dealer pre-delivery inspection, a technician
noticed that the right front and right rear wheels of an MY21 Nissan Rogue had
the incorrect wheel nuts installed. Nissan began to investigate the issue.
January 2021 through February 2021 – At the Smyrna production plant, the Nissan
Rogue is built on the same production line as the Nissan Maxima. The tire and
wheel station where the wheel nuts are installed has a turntable that rotates to
present the correct wheel nuts to the operator based on the model that enters
the workstation.
The investigation revealed that at the start of production, the turntable was not
programmed to identify MY21 Rogue units. As a result, the turntable would rotate
and present the correct wheel nuts for Maxima vehicles, but would not rotate
when a Rogue entered the workstation. In some instances, this would leave the
Maxima wheel nuts present for the technician to use and apply to the vehicle.
Nissan conducted a yard audit at the Smyrna plant of 511 units and found one (1)
that contained incorrect wheel nuts. In addition, Nissan launched a quality hold
and Dealer Action to inspect certain Rogue units in inventory. Four (4) additional
units were found with the subject condition.
March 10, 2021 – Out of an abundance of caution, Nissan made a decision to recall
all potentially affected vehicles to inspect, and if necessary, remedy the issue.
Nissan is aware of one (1) warranty claim attributed to this condition (mentioned
above). No other claims have been reported.
7. Description of Corrective Action:
Dealers will be notified beginning March 18, 2021. Owners of all potentially
affected vehicles will be notified beginning on May 7, 2021, to bring their vehicle to
the dealer for repair. Dealers will inspect all twenty wheel nuts on all four (4)
wheels. If an incorrect wheel nut is found on either the left and/or right side of
the vehicle, dealers will replace all wheel nuts on the affected side of the vehicle.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy for the subject
vehicles because they are still under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.

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OWNER NOTIFICATION NHTSA RECALL 21V-186
NOTIFICACIÓN PROPRIETARIO
Dear Rogue Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan
has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2021 Nissan
Rogue vehicles. Our records indicate that you own or lease the Nissan vehicle subject to this recall as
identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
Certain Rogue vehicles may have been manufactured with the incorrect wheel nuts. When repeatedly
tightened during tire or wheel changes, the incorrect wheel nuts may loosen, causing excess tire and
wheel vibration. This vibration may cause the wheel studs to break, potentially resulting in tire and
wheel assembly separation from the vehicle, which could increase the risk of a crash.
What Nissan Will Do
Qué Hará Nissan
Your Nissan dealer will inspect all twenty wheel nuts on all four (4) wheels. If an incorrect wheel nut is
found on your vehicle, your dealer will replace all wheel nuts on the affected side(s) of the vehicle. This
free service should take less than one (1) hour to complete, but your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
Contact your Nissan dealer at your earliest convenience in order to arrange an appointment to have
your vehicle inspected, and if necessary, repaired. Please bring this notice with you when you keep your
service appointment.
Comunícate con cualquier concesionario Nissan a la mayor brevedad para concertar una cita de
reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PC799.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp=PC799.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you
may contact the National Consumer Affairs Department, Nissan North America,
Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs
Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de
cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos
nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

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Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
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NISSAN
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CAMPAIGN
BULLETIN
Wheel Nut Inspection
Voluntary Safety Recall Campaign
Attention: Dealer Principal, Sales, Service & Parts Managers
Reference: PC799
Date: March 18, 2021
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory
covered by this notification until the campaign action is performed.
Affected Models/Years:
MY2021 Rogue (T33)
***** Campaign Summary *****
Affected
Population:
21
Dealer
Inventory:
7
SERVICE COMM
Activation date:
March 18, 2021
Stop Sale
In Effect
Nissan has reclassified and expanded the previously announced quality action (PC790} for new vehicle
inventory as a Voluntary Safety Recall Campaign to inspect both the left and right side, front and rear
wheel and tire assembly wheel nuts on 21 specific model year 2021 Rogue vehicles identified in Service
Comm If an incorrect wheel nut is found on either the left and/or right side of the vehicle, dealers will
replace all wheel nuts on the affected side of the vehicle.
Due to a manufacturing concern that has since been resolved, the installed wheel nuts may not meet
Nissan’s design specifications for the Rogue. If the wheel nuts are repeatedly tightened in the field during
tire or wheel changes, the wheel nuts may loosen, causing excess tire and wheel vibration. This vibration
may cause the wheel studs to break, potentially resulting in tire and wheel assembly separation from the
vehicle, which could increase risk of a crash.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in
transit to the dealer.
***** What Dealers Should Do****
l Verify campaign applicability using Service Comm or DBS National Service History – Open
Campaign ID. PC799.
New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
Refer to NPSB 15-460 for additional information
Please continue to check newly arriving inventory for campaign applicability.
2. Dealers must not sell, lease trade, rent or loan any vehicles in dealer inventory subject to this
recall campaign until after the vehicle has been remedied.
3. Dealers should use NTB21-024 to remedy any vehicles subject to this campaign.
CAMPAIGN ID: PC799 I Original Document
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4. Once remedied, dealers should submit the claim, using the claims coding provided, and release
the vehicle.
***** Release Schedule *****
Parts Dealers may place an order via normal process to obtain parts if needed:
40224-ZNS0A – Nut, Road Wheel
Repair NTB21-024
Owner
Notification
Nissan will begin sending notifications to owners of all potentially affected vehicles in
May 2021 via US Mail.
***** Dealer Responsibility ****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open Campaign
using the appropriate Campaign ID. for the campaign status on each vehicle falling within the range of
this voluntary safety recall campaign, which for any reason enters the service department This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a Stop Sale?
A Yes.
Q. What is the reason for this safety recall?
A Due to a manufacturing concern that has since been resolved, the installed wheel nuts may not
meet Nissan’s design specifications for the Rogue.
Q. What is the possible effect of the condition?
A If the wheel nuts are repeatedly tightened in the field during tire or wheel changes, the wheel nuts
may loosen, causing excess tire and wheel vibration. This vibration may cause the wheel studs to
break, potentially resulting in tire and wheel assembly separation from the vehicle, which could
increase risk of a crash.
CAMPAIGN ID: PC799 I Original Document
Q. What will be the corrective action?
A Dealers will inspect both the left and right side, front and rear wheel and tire assembly wheel nuts
and, if an incorrect wheel nut is identified, replace all wheel nuts on the affected side of the vehicle.
Q. How long will the corrective action take?
A This service, which is conducted at no charge to you for parts and labor, should take less than one
(7) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of
time based upon their work schedule.
Q. When will vehicle owners be notified?
A Nissan will begin sending notifications to owners of all potentially affected vehicles in May 2021 via
US Mail.
Q. Is my vehicle safe to drive?
A If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan,
which will provide instructions on how to remedy your vehicle. Affected owners are encouraged
to have their vehicles inspected, and, if necessary, repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A No.
Q. Is there any charge for this repair?
A No, the remedy will be performed for the customer free of charge for parts and labor.
Q. Are parts readily available?
A Yes
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A No, any authorized Nissan dealer is able to perform the recall campaign.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A Please consult your dealer for alternate transportation availability while your vehicle is being
CAMPAIGN ID PC799 I Original Document
serviced. If inspection results indicate that parts replacement is needed, and parts need to
be ordered, rental is available upon customer request
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding
application of rental reimbursement
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A The remedy will fully correct this condition. As the condition will be corrected, there is no basis for
repurchasing or replacing your vehicle.
Q. I have a 2021 Rogue but did not receive a letter, how can I tell if my vehicle is affected?
A Please give me your vehicle identification number (VIN) so that I can check if your vehicle is
affected by this campaign.
Q. What model year vehicles are involved?
A Certain MY2021 Rogue vehicles manufactured in Smyrna, TN, between September 21, 2020 and
September 22, 2020 are affected.
Revision History:
CAMPAIGN ID: PC799 I Original Document

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