2021 INFINITI Q50 & Q60 Voluntary Recall Campaign R20C5 Engine Control Module (ECM) Reprogram

April 4, 2021 NHTSA CAMPAIGN NUMBER: 21V234000

Engine Control Module May Cause Stall

A lack of fuel may cause an engine stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V234

Manufacturer NissaneBay logo North America, Inc.

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 12,943

 

Summary

NissaneBay logo North America, Inc. (INFINITIeBay logo) is recalling certain 2021 INFINITIeBay logo Q50 and Q60 vehicles. After detecting rapid acceleration, the Engine Control Module (ECM) may incorrectly reduce engine power and reduce fuel supply to the engine.

 

Remedy

INFINITIeBay logo will notify owners, and dealers will reprogram the ECM software, free of charge. The recall began on May 25, 2021. Owners may contact INFINITIeBay logo customer service at 1-800-662-6200. INFINITIeBay logo’s number for this recall is R20C5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Infinity has a Recall

 


 

Affected Models/Years:Affected Population:Retailer Inventory:SERVICE COMM Activation date:Stop Sale  In Effect
MY2021 Q50 (V37)12,4235,696March 27, 2021

YES

MY2021 Q60 (CV37)2,5731,405

 

***** Campaign Summary *****

INFINITIeBay logo is committed to safety, security, and satisfaction of our clients and their passengers.

INFINITIeBay logo is conducting a Voluntary Recall and Emissions Campaign on certain INFINITIeBay logo Model Year 2021 Q50 and Q60 vehicles to update the Engine Control Module (ECM) software.  The subject vehicles may have been manufactured with ECM software that could result in an engine stall while driving and increase the risk of a crash.

 

The current ECM software prevents the ECM from correctly reducing engine speed after an excessive torque detection.  As a result, upon detection of an excessive torque input, a separate software function stops the fuel injector driver operation, which can result in an engine stall.

 

***** What Retailers Should Do *****

    1. Verify if vehicles are affected by this Voluntary Recall and Emissions Campaign using Service Comm or DBS National Service History – Open Campaign I.D. R20C5
  • New Vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
    • Refer to IPSB15-286 for additional information.

 

  1. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall and emissions campaign until after the vehicle has been remedied.

 

  1. Retailers should use ITB21-006 to remedy any vehicles subject to this campaign.

 

  1. Once repaired, the service department should submit the applicable warranty claim for the action performed so it can be closed on SERVICE COMM.

 

***** Release Schedule *****

Parts

  • Updated Engine Control Module (ECM) Software is available on ASIST.
  • No other parts are required for this campaign
    • Additional coverage is available in the event the ECM unit fails during reprogramming.
      • Retailers should contact the Warranty Claims Call Center (800-9333712) for additional information.  

 

Special Tools

  • CONSULT III+

 

Repair

 

Owner Notification

INFINITIeBay logo will begin notifying owners of all potentially affected vehicles in May 2021, via U.S. Mail.

 

Frequently Asked Questions (FAQ):

Q: Is this a safety recall?

Yes.

 

Q: What is the reason for the recall?

The current ECM software prevents the ECM from correctly reducing engine speed after an excessive torque detection.  As a result, upon detection of an excessive torque input, a separate software function stops the fuel injector driver operation, which can result in an engine stall.

 

Q: What is the possible effect of the condition?

Subject vehicles may have been manufactured with Engine Control Module (ECM) software that could result in an engine stall while driving and increase the risk of a crash.

 

Q: What will be the corrective action?

Retailers will reprogram the Electronic Control Module (ECM) with updated software.

 

Q: How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITIeBay logo retailer may require your vehicle for a longer period of time based upon their work schedule.

 

Q: When will vehicle owners be notified?

INFINITIeBay logo will begin notifying owners of all potentially affected vehicles in May 2021 via U.S. Mail.

 

Q: Is my vehicle safe to drive?

If you received a safety recall notice about this condition, contact your retailer as soon as possible to schedule an appointment. In the event you experience this condition, please contact your local INFINITIeBay logo retailer as soon as possible to schedule an appointment.  If needed, towing is available.

 

Q: Is there anything owners can do to mitigate this condition?

No.

 

Q: Are parts readily available?

The remedy is reprogramming, no other parts are required for this campaign.

 

Q: Will a courtesy vehicle be provided while the retailer is servicing the vehicle?

INFINITIeBay logo may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available if needed, while parts are on order, if a courtesy vehicle is not available.

EXPENSE CODEDESCRIPTIONAMOUNT
502Rental Expense$180 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.

 

Q: Is there any charge for the repair?

No. The inspection and remedy, if necessary, will be performed for the client free of charge for parts and labor.

 

Q: Will I have to take my vehicle back to the selling retailer to have the service performed?

No, any authorized INFINITIeBay logo retailer is able to perform the voluntary safety recall and emissions campaign.

For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.

 

Q: I have lost confidence in the vehicle.  Will INFINITIeBay logo replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q: What model year vehicles are involved?

Certain INFINITIeBay logo Model Year 2021 Q50 and Q60 vehicles manufactured at the Tochigi, Japan plant from January 22, 2020 to March 15, 2021 are affected.

 

Q: Are you experiencing this condition on any other INFINITIeBay logo (or NissaneBay logo) models?

No.

 


 

DEFECT INFORMATION REPORT

 

Vehicle Manufacturer:

NissaneBay logo Motor Co., Tochigi plant

 

Units Potentially Involved:

Production period of affected vehicles involved:

Model Dates of Manufacture
MY 2021 INFINITIeBay logo Q50June 23, 2020 to March 8, 2021
MY 2021 INFINITIeBay logo Q60 June 23, 2020 to March 8, 2021

 

No other INFINITIeBay logo (or NissaneBay logo) models with the subject Engine Control Module (ECM) software are affected because they do not have a turbo charger or they have a smaller engine.  Previous model years do not contain the subject ECM software described in Section 5 below.

 

The name, description and part number of the subject component is below:

Part Name Part Description Part Number(s)
Engine Control ModuleECM  Module23703-6HN1A
Software Program

Version

ECM SoftwareF1FZ5TDNXN0

 

Total Number of Units Potentially Involved:

Approximately 12,943 INFINITIeBay logo Q50 and Q60 vehicles are potentially affected:

Make/Model Number of

Vehicles

MY 2021 INFINITIeBay logo Q5010,871
MY 2021 INFINITIeBay logo Q602,072

 

Percentage of Vehicles Estimated to Actually Contain the Defect:

The estimated percentage of vehicles involved with defect is approximately 0.59%.

 

Description of the Defect:

Certain INFINITIeBay logo Q50 and Q60 vehicles may have been manufactured with a software issue that prevents the Engine Control Module (ECM) from correctly reducing engine speed after an excessive torque detection. Upon detection of an excessive torque input, the ECM should shut off fuel to reduce the engine speed.  However, due to the software issue, a separate software function stops the fuel injector driver input controller operation that can result in an engine stall while driving; which could lead to a crash.  The customer may experience a MIL ‘ON’ condition and reduced power, which may precede the engine stall.

 

Chronology of Principal Events:

February 2021 through March 2021 – In early February, NissaneBay logo initiated an investigation due to several field reports related to a Malfunction Indicator Lamp ‘MIL’ ON, reduced power and engine stall under certain conditions.  The first known issue occurred on December 7, 2020 on two incident vehicles.  Since that time, forty-two (42) total incidents occurred through February 2021. NissaneBay logo began an investigation into the reports to determine the cause of the issue.

 

The ECM in the subject vehicles contains a software function to prevent unintended acceleration based on monitoring torque input.  The investigation revealed that the software in the ECM prevented it from correctly reducing engine speed after an excessive torque detection.  As a result, the software causes the vehicle to go into limp-home mode (reducing engine power); the ‘MIL’ illuminates and the engine may stall while driving.  The vehicle can be restarted after engine stall and driven normally.

 

NissaneBay logo received one (1) report of an accident without injuries potentially related to this issue on January 5, 2021.

 

March 25, 2021 – NissaneBay logo determined that a safety defect may exist and decided to conduct a voluntary safety recall campaign.

 

Description of Corrective Action:

Retailers were notified on March 27, 2021.  Owners of all potentially affected vehicles will be notified beginning on May 25, 2021, to bring their vehicle to the retailer for repair.  The INFINITIeBay logo retailer will reprogram the ECM software to the correct specification.

 

We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty.

 

Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

 



2 Affected Products

Vehicles

MAKEMODELYEAR
INFINITIeBay logoQ502021
INFINITIeBay logoQ602021

 


13 Associated Documents

Manufacturer Notices(to Dealers,etc) – INFINITIeBay logo CAMPAIGN BULLETIN Engine Control Module (ECM) Reprogram Voluntary Recall and Emissions Campaign Reference: R20C5 Date: April 21, 2021

RCMN-21V234-7864.pdf 308.421KB

 


Recall 573 Report-Amendment 2

RCLRPT-21V234-5870.PDF 214.852KB

 


Recall Quarterly Report #1, 2021-2

RCLQRT-21V234-3004.PDF 211.14KB

 


Remedy Instructions and TSB

RCRIT-21V234-3322.pdf 103.207KB

 


Owner Notification Letter(Part 577)

RCONL-21V234-1110.pdf 219.652KB

 


April 1, 2021 DEFECT INFORMATION REPORT

RMISC-21V234-4136.pdf 43.295KB

 


Remedy Instructions and TSB

RCRIT-21V234-7478.pdf 274.847KB

 


Recall 573 Report-Amendment 1

RCLRPT-21V234-4298.PDF 214.306KB

 


Recall Acknowledgement

RCAK-21V234-4035.pdf 689.042KB

 


Manufacturer Notices(to Dealers,etc) – INFINITIeBay logo CAMPAIGN BULLETIN Engine Control Module (ECM) Reprogram Voluntary Recall Campaign Reference: R20C5 Date: March 27, 2021

RCMN-21V234-1303.pdf 280.71KB

 


Defect Notice 573 Report

RCLRPT-21V234-5884.PDF 214.166KB

 


May 25, 2021 DEFECT INFORMATION REPORT

RMISC-21V234-4684.pdf 55.486KB

 


Recall Quarterly Report #2, 2021-3

RCLQRT-21V234-8414.PDF 211.239KB

 


Latest Recalls Documents

 


 

Reprogramming

J2534-1 Re/Programming

 


Tutorial for Purchasing NERS Software

Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.

This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a NissaneBay logo validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.

Vehicle reprogramming requires the use of the following:

  • NissaneBay logo validated J2534-1 device
  • NissaneBay logo ECU Reprogramming Software (NERS)
  • Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
  • Applicable reprogram file

 

NissaneBay logo tested and validated the below listed devices. NissaneBay logo does not recommend the use of any other J2534-1 device not listed here.

Manufacturer Models
Actia PassThru +XS
Autel MaxiFlash Elite (with firmware v3.01)
Bosch Mastertech VCI (SFP v5.11.9)
Dearborn Group VSI-2534
Drew Technologies/OPUS IVS CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN
Hella Gutmann Solutions Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66)
Texa TEXA Navigator TXTs Series

Click the below link to purchase NERS diagnostic software.

Purchase NERS Software

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

 


When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.

 

How to find the proper J-2534 Reprogramming ECU file:

In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: NissaneBay logo and InfinitieBay logo vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their NissaneBay logo or InfinitieBay logo Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 


September 2013, NissaneBay logo and InfinitieBay logo began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.

When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.

 

How to find the proper J-2534 Blank Programming ECU file:

  • Obtain the blank ECU part number when you purchase the replacement ECU. NissaneBay logo’s and InfinitieBay logo’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.

or

  • Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.

Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.

  • Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.

 

Download Purchased ECU Data File(s)

Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.

Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.

Special Note: NissaneBay logo and InfinitieBay logo vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their NissaneBay logo or InfinitieBay logo Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide

 

www.nissan-techinfo.com

 


 

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