2021 Nissan Rogue PC804 Rear Brake Caliper Inspection

April 22, 2021 NHTSA CAMPAIGN NUMBER: 21V286000

Missing Internal Bushing In Brake Caliper

A loss of brake fluid may reduce braking performance, increasing the risk of crash.

 

NHTSA Campaign Number: 21V286

Manufacturer NissaneBay logo North America, Inc.

Components 

Potential Number of Units Affected 14,054

 

Summary

NissaneBay logo North America, Inc. (NissaneBay logo) is recalling certain 2021 Rogue vehicles. The rear left and/or right brake caliper assemblies may be missing an internal bushing, allowing the O-ring seal to move and brake fluid to leak.

 

Remedy

Dealers will inspect and replace the left and/or right rear brake calipers, as necessary, free of charge. Owner notification letters were mailed June 10, 2021. Owners may contact NissaneBay logo customer service at 1-800-867-7669. NissaneBay logo’s number for this recall is PC804.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Nissan has a Recall

 


 

Affected Models/Years:Affected Population:Dealer Inventory:SERVICE COMM Activation date:Stop Sale In Effect
2021 Rogue2,8453,646April 23, 2021

YES

 

***** Campaign Summary *****

NissaneBay logo is conducting a Voluntary Safety Recall Campaign on 14,054 specific 2021 Rogue vehicles identified in Service Comm NissaneBay logo dealers will use a barcode scan tool (J-52352) to scan the VIN and also scan the QR code on both left and right rear brake calipers. If a caliper serial number is confirmed to be affected, they will replace it

Due to a manufacturing error at the supplier, certain Rogue vehicles may be missing an internal bushing in the rear left and/or right brake caliper assembly. The brake caliper bushing serves as a guide for the bolt nut shaft and keeps the O-ring seal in place. Without the bushing in place, the O-ring seal can move and become deformed between the cast surface and the bolt nut, resulting in a brake fluid leak path. Normal application of the brakes can lead to an external brake fluid leak that may cause an electrical short of the Motor Gear Unit components, resulting in the illumination of the red brake warning light in the center of the dash meter. The brake fluid leak can cause reduced braking performance without warning, which could increase the risk of crash.

Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.

 

***** Release Schedule *****

Parts

Parts are on restriction. If inspection results indicate that parts replacement is necessary, dealers may place an SVC order for the part number(s) provided (by ASIST), via DBS.

  • Parts may be ordered via normal process beginning May 21, 2021

Parts replaced under this activity will be placed on parts collection. Parts requested are VIN and repair order specific. It is important for dealers to return parts applicable to the VIN and repair order identified.

 

Special Tools

  • CONSULT III
  • Scan tool (J-52352)

 

Repair

 

Owner Notification

NissaneBay logo will begin sending notifications to owners of all potentially affected vehicles in June 2021 via US Mail.

 


Frequently Asked Questions (FAQ):

 

Q. Is this a Stop Sale?

Yes.

 

Q. Is this a recall?

Yes.

 

Q. What is the reason for this recall?

Due to a manufacturing error at the supplier, certain Rogue vehicles may be missing an internal bushing in the rear left and/or right brake caliper assembly.

 

Q. What is the possible effect of the condition?

The brake caliper bushing serves as a guide for the bolt nut shaft and keeps the 0-ring seal in place. Without the bushing in place, the 0-ring seal can move and become deformed between the cast surface and the bolt nut, resulting in a brake fluid leak path. Normal application of the brakes can lead to an external brake fluid leak that may cause an electrical short of the Motor Gear Unit components, resulting in the illumination of the red brake warning light in the center of the dash meter. The brake fluid leak can cause reduced braking performance without warning, which could increase the risk of crash

 

Q. What will be the corrective action for this voluntary recall campaign?

NissaneBay logo dealers will use a barcode scan tool to scan the VIN and also scan the QR code on both left and  right rear  brake calipers.  If a caliper  serial number  is confirmed to  be affected, they will replace it.

 

Q. How long will the corrective action take?

The inspection and/or remedy could take up to two (2) hours depending on rear caliper serial number applicability (none, left-rear, right-rear, or both) identified in the inspection. The dealer may require the vehicle for a longer period of time based upon the dealers work schedule.

 

Q. When will vehicle owners be notified?

NissaneBay logo will begin sending notifications to owners of all potentially affected vehicles in June 2021, via US Mail.

 

Q. Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from NissaneBay logo, which will provide  instructions  on how to  remedy your vehicle.  Affected owners  are encouraged to have their vehicles inspected, and, if necessary, repaired as soon as possible upon notification.

If the red brake warning light in the center of the  dash meter, please contact your local NissaneBay logo dealer for immediate inspection and instructions on how to transport your vehicle to the dealership. If Inspection indicates rear caliper serial number  applicability, rental is available  under the campaign until parts are available.

 

Q. Is there anything owners can do to mitigate this condition?

No.

 

Q. Are parts readily available?

Parts are currently on restriction. If inspection results indicate that parts replacement is necessary, dealers may place orders for parts.

 

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Yes. If inspection indicates rear caliper serial number applicability, rental is available upon customer request, while parts are on order.

EXPENSE CODEDESCRIPTIONAMOUNT
502 Rental Expense $120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Q. Is towing covered for vehicles outside of warranty that are no longer eligible for NissaneBay logo Roadside Assistance?

Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty):

EXPENSE CODEDESCRIPTIONAMOUNT
501Towing$100 (Max)
Contact the Warranty claims call center 7-800-258-7008 Option 7, if additional
expense is required.

 

Q. Is there any charge for the repair?

No. The remedy, once available, will be performed for the customer free of charge for parts and labor.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized NissaneBay logo dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would lil<e to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will NissaneBay logo replace or repurchase the vehicle?

The remedy, once available, will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

Certain Model Year 2021 NissaneBay logo Rogue vehicles manufactured in the Smyrna, TN plant from January 9, 2021 to February 24, 2021.

 

Q. Are you experiencing this condition on any other NissaneBay logo (or INFINITIeBay logo) models?

No.

 


DEFECT INFORMATION REPORT

 

  1. Manufacturer:

NissaneBay logo North America, Inc., Smyrna Plant

 

Manufacturer of the subject equipment:

ADVICS Manufacturing
1784003 Avenida Cazcanes 2210
Parque Industrial Colinas de Lagos
Zip Code: 47515, Lagos de Moreno, Jalisco, México

 

Ron Bogan
Director of Operation
Email: [email protected]
Phone: +1 (812)244-9695

 

  1. Vehicles Potentially Involved:

Certain Model Year 2021 NissaneBay logo Rogue vehicles manufactured in the Smyrna, TN plant from January 9, 2021 to February 24, 2021.

Based on production records, this issue is unique to Model Year 2021 NissaneBay logo Rogue vehicles manufactured during the timeframe that the technician error occurred.

ADVICS also assembles brake calipers for upcoming MY2022 NissaneBay logo Pathfinder and MY2022 INFINITIeBay logo QX60 vehicles.  Because these new models are currently in production trials, all new model suspect parts were collected prior to outflow.  No other NissaneBay logo or INFINITIeBay logo vehicles are affected.

 

The name, description and part number of the subject components are below:

Part Name Part Description Part Number(s)
Caliper Assy Disc Brake W/EPB (RH)Right Hand Brake Caliper Assembly44000-6RA0C
Caliper Assy Disc Brake W/EPB (LH)Left Hand Brake Caliper Assembly44010-6RA0C

 

  1. Total Number of Vehicles Potentially Involved:

Approximately 14,054 NissaneBay logo Rogue vehicles may be affected.

 

  1. Percentage of Vehicles Estimated to Actually Contain the Defect:

Approximately 0.37%

 

  1. Description of the Defect:

Due to a manufacturing error at the supplier (ADVICS), certain Rogue vehicles may be missing an internal bushing in the rear left and/or right brake caliper assembly.  A technician at the supplier did not initiate the automatic cycle for inserting the bushing in production.  The Programmable Logic Controller (PLC) did not detect the missing bushing because the process verification logic had been inadvertently deleted due to a 4M change.  As a result, the brake caliper parts continued through the production line without the bushing inserted.

The brake caliper bushing serves as a guide for the bolt nut shaft and keeps the O-ring seal in place.  Without the bushing in place, the O-ring seal can move and become deformed in-between the cast surface and the bolt nut, resulting in a brake fluid leak path.  Normal application of the brakes can lead to an external brake fluid leak that may cause an electrical short of the Motor Gear Unit components, resulting in a dash warning light.  The brake fluid leak can cause reduced braking performance without warning, which could increase the risk of crash.

 

 

  1. Chronology of Principal Events:

February 18, 2021 – NissaneBay logo received notification from ADVICS about a brake caliper leak during high pressure testing.  Subsequent investigation of the part by ADVICS revealed that a bushing was missing on the bolt nut shaft.

 

NissaneBay logo worked with the ADVICS to identify the cause and consequence of the issue.  As a precaution, NissaneBay logo initiated a yard hold on all potentially affected vehicles at the Smyrna, TN plant while- ADVICS conducted their investigation.

 

March 2021 through April 2021 – ADVICS determined that the issue was due to a technician error.  The technician did not initiate the automatic cycle for inserting the bushing in production.  The PLC did not detect the missing bushing because the process verification logic was inadvertently deleted due to a 4M change.

 

Based on the suspect window information provided by ADVICS, NissaneBay logo conducted a plant audit to inspect 80 units and found 28 brake caliper assemblies with missing bushings.

 

April 15, 2021 – NissaneBay logo decided to conduct a safety recall to remedy the issue.

 

NissaneBay logo is not aware of any warranty claims attributed to the subject condition mentioned above.

 

  1. Description of Corrective Action:

Dealers will be notified beginning April 23, 2021.  Owners of all potentially affected vehicles will be notified beginning on June 10, 2021, to bring their vehicle to the dealer for inspection and, if necessary, repair.  Dealers will use a barcode scanner to scan the VIN and also scan the QR code on both left and right rear brake calipers.  If the caliper serial number is confirmed to be affected, they will replace it.

NissaneBay logo will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles because they are still under warranty.

 

 

  1. Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

 


Chronology of Principal Events:

February 18, 2021 – NissaneBay logo received notification from ADVICS about a brake caliper leak during high pressure testing. Subsequent investigation of the part by ADVICS revealed that a bushing was missing on the bolt nut shaft.

NissaneBay logo worked with the ADVICS to identify the cause and consequence of the issue. As a precaution, NissaneBay logo initiated a yard hold on all potentially affected vehicles at the Smyrna, TN plant while- ADVICS conducted their investigation.

 

March 2021 through April 2021 – ADVICS determined that the issue was due to a technician error. The technician did not initiate the automatic cycle for inserting the bushing in production. The PLC did not detect the missing bushing because the process verification logic was inadvertently deleted due to a 4M change.

Based on the suspect window information provided by ADVICS, NissaneBay logo conducted a plant audit to inspect 80 units and found 28 brake caliper assemblies with missing bushings.

 

April 15, 2021 – NissaneBay logo decided to conduct a safety recall to remedy the issue.

NissaneBay logo is not aware of any warranty claims attributed to the subject condition mentioned above.

 



1 Affected Product

Vehicle

MAKEMODELYEAR
NISSANeBay logoROGUE2021

 


12 Associated Documents

Manufacturer Notices(to Dealers,etc) – NissaneBay logo PC804 2021 Rogue Rear Brake Caliper Inspection – Dealer Announcement – VSRC

RCMN-21V286-2890.pdf 1292.103KB

 


Recall Acknowledgement

RCAK-21V286-7546.pdf 645.207KB

 


Defect Notice 573 Report

RCLRPT-21V286-6911.PDF 214.668KB

 


Remedy Instructions and TSB

RCRIT-21V286-6689.pdf 1707.114KB

 


Recall Quarterly Report #1, 2021-2

RCLQRT-21V286-5959.PDF 211.146KB

 


April 22, 2021 DEFECT INFORMATION REPORT

RMISC-21V286-5325.pdf 44.866KB

 


Remedy Instructions and TSB

RCRIT-21V286-5234.pdf 1707.378KB

 


Remedy Instructions and TSB

RCRIT-21V286-0908.pdf 1705.129KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V286-4136.pdf 54.647KB

 


Recall Reminder In-Vehicle Message

RMISC-21V286-6253.pdf 559.546KB

 


Recall Quarterly Report #2, 2021-3

RCLQRT-21V286-1833.PDF 211.247KB

 


Recall Quarterly Report #3, 2021-4

RCLQRT-21V286-0207.PDF 211.333KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V286&docType=RCL

 


 

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