Voluntary Safety Recall Campaign R21A2 – Fuel Pump – 2020-2021 Nissan Armada

SEOCONTENT-START

INTERIM OWNER NOTIFICATION NHTSA RECALL 21V-373
NOTIFICACIÓN PROVISIONAL AL PROPRIETARIO
Dear Armada Owner:
This interim notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nissan has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2020-
2021 Nissan Armada vehicles. Our records indicate that you own or lease the Nissan vehicle subject to
this recall as identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
The fuel pump module in your Armada vehicle may not meet design specification. More specifically, the
fuel pump module may bind internally. As a result, you may experience a Malfunction Indicator Light
(MIL) ‘ON’ and low fuel condition, which could result in an engine stall while driving and increase the risk
of a crash.
What Nissan Will Do
Qué Hará Nissan
If you have a MIL warning lamp continuously illuminated or experience a no-start or stall condition, your
Nissan dealer will replace the fuel pump module with a new one. This free service could take up to one
(1) hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based
upon their work schedule.
If you do not have a MIL warning continuously illuminated or a no-start or stall condition, Nissan is
currently preparing parts to remedy your vehicle. The remedy for this recall is currently anticipated to be
available in December 2021, but Nissan is continuing to work with suppliers to improve their current
supply forecast. When the remedy is available, Nissan will send you a second letter asking you to bring
your vehicle to a Nissan dealer for repair, which will be free of charge for parts and labor.
What You Should Do
Qué Debes Hacer
If your MIL light illuminates continuously or you experience a no-start or stall condition, please
contact your local Nissan dealer for immediate service and instructions on how to transport your
vehicle to the dealership. A rental is available if you require alternative transportation until parts are
available, your Nissan dealer will make appropriate arrangements at no cost to you.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=R21A2.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp= R21A2.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-
5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs
Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de
cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos
nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

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RENTAL FLEET INTERIM OWNER NOTIFICATION NHTSA RECALL 21V-373
Dear Armada Fleet Owner:
This interim notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nissan has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2020-
2021 Nissan Armada vehicles. Our records indicate that you own or lease the Nissan vehicle subject to
this recall as identified by the VIN on the inside of this notice.
Reason for Recall
The fuel pump module in your Armada vehicle may not meet design specification. More specifically, the
fuel pump module may bind internally. As a result, you may experience a Malfunction Indicator Light
(MIL) ‘ON’ and low fuel condition, which could result in an engine stall while driving and increase the risk
of a crash.
What Nissan Will Do
If your vehicle has a MIL warning lamp continuously illuminated or experiences a no-start or stall
condition, your Nissan dealer will replace the fuel pump module with a new one. This free service could
take up to one (1) hour to complete, but your Nissan dealer may require your vehicle for a longer period
of time based upon their work schedule. Nissan dealers will be able to complete this remedy free of
charge.
If your vehicles do not have a MIL warning lamp continuously illuminated or experience a no-start or stall
condition, Nissan is currently preparing parts to remedy your vehicles and will ship them to local dealers
as they become available. Nissan currently expects to have enough parts available by December 2021 to
repair all affected fleet vehicles and will conduct weekly shipments throughout the month to local
dealers. Nissan is continuing to work with our suppliers to improve their current supply forecast. When
the remedy is available, Nissan will send you a second letter with details for obtaining the repair which
will be free of charge for parts and labor.
What Rental Fleet Owners Should Do
If your vehicle’s MIL light illuminates continuously or you experience a no-start or stall condition,
please contact your local Nissan dealer for immediate service and instructions on how to transport
your vehicle to the dealership.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=R21A2.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you
may contact the National Consumer Affairs Department, Nissan North America,
Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.

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OWNER NOTIFICATION NHTSA RECALL 21V-373
NOTIFICACIÓN PROPRIETARIO
Dear Armada Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan
has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2020-2021
Nissan Armada vehicles. Our records indicate that you own or lease the Nissan vehicle subject to this
recall as identified by the VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
The fuel pump module in your Armada vehicle may not meet design specification. More specifically, the
fuel pump module may bind internally. As a result, you may experience a Malfunction Indicator Light
(MIL) ‘ON’ and low fuel condition, which could result in an engine stall while driving and increase the risk
of a crash.
What Nissan Will Do
Qué Hará Nissan
Parts are now available to repair your vehicle. Your Nissan dealer will replace the fuel pump module
with a new one free of charge for parts and labor. This free service could take up to one (1) hour to
complete, but your Nissan dealer may require your vehicle for a longer period of time based upon their
work schedule.
 Your Nissan Armada vehicle is subject to a Safety Recall.
 The fuel pump module in your Armada vehicle may not meet design specification which
could cause the fuel pump module to bind internally. If this occurs, you may experience a
Malfunction Indicator Light (MIL) ‘ON’ and low fuel condition, which could result in an engine
stall while driving and increase the risk of a crash.
 Parts are now available to repair your vehicle. Your Nissan dealer will replace the fuel
pump module with a new one free of charge for parts and labor.
IMPORTANT SAFETY RECALL OWNER NOTIFICATION
PROGRAMA DE SEGURIDAD IMPORTANTE NOTIFICACIÓN AL PROPIETARIO
What You Should Do
Qué Debes Hacer
Please contact your Nissan dealer in order to arrange an appointment to have your vehicle repaired as
soon as possible. Please bring this notice with you when you keep your service appointment.
Por favor, póngase en contacto con su concesionario Nissan para concertar una cita para reparar su
vehículo lo antes posible. Se requiere que traigas esta notificación el día de tu cita.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=R21A2.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp= R21A2.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-
5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs
Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de
cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos
nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

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Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
~
NISSAN
~
CAMPAIGN
BULLETIN
Fuel Pump
Preliminary Recall Announcement
Reference: Fuel Pump
Date: May 27, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
***** Preliminary Announcement *****
Nissan Group is committed to the safety and security of our customers and their passengers. Nissan
Group has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada
that it is recalling certain MY2020-21 Nissan Armada/Patrol and INFINITI OX80 vehicles in the USA, Canada
and other markets to replace the fuel pump module.
Due to a supplier manufacturing issue that has since been corrected, the fuel pump module may not
meet design specification on some of the affected vehicles. In this condition, the fuel pump module may
bind internally, which can result in an engine stall. Retailers will be able to identify these vehicles in Service
Comm and DBS National Service History on June 2, 2021 A campaign announcement and repair
information will be distributed on that date. No action is required at this time.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. What is the repair and how long will it take?
A The campaign requires replacement of the fuel pump module, which could take up to
approximately one (1) hour at an authorized Nissan dealership or INFINITI retailer.
Q. How many vehicles are involved?
A Approximately 32,122 MY2020-21 Nissan Armada/Patrol and INFINITI OX80 vehicles in the USA,
Canada and other markets.
Q. Have there been any reported accidents?
A Nissan is not aware of any accidents related to this issue.
Q. Are there any safety risks?
A If the incident condition occurs, the engine may stall during driving and the vehicle may not
restart, increasing the risk of a crash.
FUEL PUMP I PRELIMINARY ANNOUNCEMENT
FUEL PUMP | PRELIMINARY ANNOUNCEMENT
Q. Where can owners with affected vehicles find additional information?
A Beginning June 2, 2021, owners can contact their local Nissan dealer or INFINITI retailer to find out
additional information. In the USA market, customers can also use the Nissan Recall Lookup Tool
located at https://wwwnissanusa.com/recalls-vin.
Revision History:

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Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
o

o
~
NISSAN
~
CAMPAIGN
BULLETIN
Fuel Pump
Voluntary Safety Recall Campaign
Reference: R27A2
Date: January 74, 2022
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory
covered by this notification until the campaign action is performed.
REVISED January 14, 2022
Please discard earlier versions of this bulletin.
The announcement from June 2, 2021 has been revised to include the following:
Nissan has identified a number of orders currently placed in DBS for vehicles that have
already had the remedy performed or for an incomplete or invalid VIN . To allow Nissan to
distribute parts where needed to remedy remaining vehicles with an open recall, Nissan
will cancel any orders currently placed in DBS for vehicles that have already had the
remedy performed, or the VIN submitted on the order is incomplete or invalid.
Nissan recommends dealers confirm a valid VIN order is pending for any
customers who are currently awaiting a part
Subject to parts availability, DBS orders will continue to be fulfilled in the order they were
received.
Affected Models/Years:
MY2020-2021 Armada (Y62}
***** Campaign Summary*****
Affected
Population:
14,221
Dealer
Inventory:
399
SERVICE COMM
Activation date:
June 2, 2021
Stop Sale
In Effect
Nissan is issuing a Voluntary Safety Recall Campaign on specific 2020-2027 Armada (Y62) vehicles and
identified in Service Comm to replace the fuel pump module.
Due to a supplier manufacturing issue that has since been corrected, the fuel pump module may not
meet design specification on some of the affected vehicles. Gasoline inside of the fuel pump can cause
the impeller to swell, increasing frictional resistance between the swollen impeller and the inlet cover. As
a result, the fuel pump module may bind internally, the customer may experience a Malfunction Indicator
Light (MIL) ‘ON’ and low fuel condition, which can result in an engine stall while driving and the vehicle may
not restart, increasing the risk of a crash.
***** What Dealers Should Do****
l Verify campaign applicability using Service Comm or DBS National Service History – Open
Campaign ID. R21A2.
CAMPAIGN ID: R21A2 I REVISION 1
CAMPAIGN ID: R21A2 | REVISION 1
New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
Refer to NPSB 15-460 for additional information
Please continue to check newly arriving inventory for campaign applicability.
2. Dealers must not sell, lease trade, rent or loan any vehicles in dealer inventory subject to this
recall campaign until after the vehicle has been remedied
3. Dealers should use NTB21-048 to correct any vehicles subject to this campaign once parts
become available.
4. Once remedied, dealers should submit the claim, using the claims coding provided, and release
the vehicle.
***** Release Schedule *****
Parts
Special Tool
Repair
Owner
Notification
The part listed below is on restriction and may be ordered via DBS.
Nissan, has identified a number of orders currently placed in DBS for
vehicles that have already had the remedy performed or for an
incomplete or invalid VIN. To allow Nissan to distribute the parts w here
they are required to remedy the remaining outstanding population of
vehicles, Nissan will cancel any orders currently placed in DBS for
vehicles that have already had the remedy performed, or the VIN
submitted on the order is incomplete or invalid.
Nissan recommends dealers confirm a valid VIN order is pending
for any customers who are currently awaiting a part
Subject to parts availability, DBS orders will continue to be fulfilled in
the order they were received.
17342-EA000 – Packing Fuel Gauge may be ordered via normal process.
Parts replaced under this activity will be placed on parts collection. Parts
requested are VIN and repair order specific. It is important for dealers to return
parts applicable to the VIN and repair order identified.
J-45722 (Fuel Tank Lock Ring Wrench)
Additional tools are available via TechMate @1-800-662-2001 or
www.nissantechmate.com.
NTB21-048
Nissan sent interim notifications to owners of all potentially affected vehicles
beginning on July 16, 2021 via US Mail. Nissan is continuing to prepare remedy parts
and will mail customers an invitation to repair letter as soon as parts are available.
The remedy for this recall is currently anticipated to be available in February 2022.
CAMPAIGN ID: R21A2 | REVISION 1
***** Dealer Responsibility*****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open Campaign
using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of
this voluntary safety recall campaign, which for any reason enters the service department This includes
vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with
that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a Stop Sale?
A Yes.
Q. What is the reason for this safety recall?
A Due to a supplier manufacturing issue, the fuel pump module may not have been manufactured
to design specification on certain affected vehicles.
Q. What is the possible effect of the condition?
A Gasoline inside of the fuel pump can cause the impeller to swell, increasing frictional resistance
between the swollen impeller and the inlet cover. As a result, the fuel pump module may bind
internally, the customer may experience a Malfunction Indicator Light (MIL) ‘ON’ and low fuel
condition, which can result in an engine stall while driving and the vehicle may not restart,
increasing the risk of a crash.
Q. What will be the corrective action?
A Dealers will replace the fuel pump module.
Q. How long will the corrective action take?
A The remedy should take approximately one (1) hour to complete. The dealer may require the
vehicle for a longer period of time based upon the dealer’s work schedule.
Q. When will vehicle owners be notified?
A Nissan sent interim notifications to owners of all potentially affected vehicles beginning on July 16,
2021 via US Mail. Nissan is continuing to prepare remedy parts and will mail customers an
CAMPAIGN ID: R21A2 | REVISION 1
you experience either a MIL warning lamp
continuously illuminated or a no-start or stall condition is currently preparing parts
to remedy your vehicle. The remedy for this recall is currently anticipated to be available in February
2022. When the remedy is available, Nissan will send you a second letter asking you to bring your
vehicle to a Nissan dealer for repair.
invitation to repair letter as soon as parts are available. The remedy for this recall is currently
anticipated to be available in February 2022.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you received an Interim Owner Notification letter from
Nissan, with instructions to contact your dealer if
. Otherwise, Nissan
Affected owners are encouraged to have their vehicles
remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Is there any charge for this repair?
A No, the remedy will be performed for the customer free of charge for parts and labor.
Q. Are parts readily available?
A Parts are on restriction and may be ordered via DBS. Orders will be fulfilled in the order they
were received as supply allows.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. Rental is available upon customer request, while parts are on order.
Rental Expense
Contact the Warranty claims call center 7-800-258-7008 Option 7, if additional expense is required.
Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding
application of rental reimbursement
Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan
Roadside Assistance?
A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for
Roadside Assistance (out of warranty):
CAMPAIGN ID: R21A2 | REVISION 1
Towin
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for
repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain MY2020-2021 Armada vehicles manufactured in kyushu and Shanan, Japan plants
between October 5, 2019 and April 2, 2020 are affected
Revision History:
Voluntary Safety Recall Campaign New campaign announcement
January 14, 2022 REVISION 1 Part update

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