Voluntary Recall Campaign R21A3 – Fuel Pump – 2020-2021 INFINITI QX80

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CAMPAIGN BULLETIN
Fuel Pump
Preliminary Recall Announcement
Reference: Fuel Pump
Date: May 27, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
FUEL PUMP | PRELIMINARY ANNOUNCEMENT
SAFETY RECALL
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***** Preliminary Announcement *****
Nissan Group is committed to the safety and security of our clients and their passengers. Nissan Group has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain MY2020-21 INFINITI QX80 and Nissan Armada/Patrol vehicles in the USA, Canada and other markets to replace the fuel pump module.
Due to a supplier manufacturing issue that has since been corrected, the fuel pump module may not meet design specification on some of the affected vehicles. In this condition, the fuel pump module may bind internally, which can result in an engine stall. Retailers will be able to identify these vehicles in Service Comm and DBS National Service History on June 2, 2021. A campaign announcement and repair information will be distributed on that date. No action is required at this time.
Frequently Asked Questions (FAQ):
Q: What is the repair and how long will it take?
A. The campaign requires replacement of the fuel pump module, which could take up to approximately one (1) hour at an authorized INFINITI retailer or Nissan dealership.
Q. How many vehicles are involved?
A. Approximately 32,122 MY2020-21 INFINITI QX80 and Nissan Armada/Patrol vehicles in the USA, Canada and other markets.
Q. Have there been any reported accidents?
A. Nissan Group is not aware of any accidents related to this issue.
Q. Are there any safety risks?
A. If the incident condition occurs, the engine may stall during driving and the vehicle may not restart, increasing the risk of a crash.
FUEL PUMP | PRELIMINARY ANNOUNCEMENT
Q. Where can owners with affected vehicles find additional information?
A. Beginning June 2, 2021, owners can contact their local INFINITI retailer or Nissan dealer to find out additional information. In the USA market, clients can also use the INFINITI Recall Lookup Tool located at https://www.infinitiusa.com/recalls-vin.
.
Revision History:
Date Announcement Purpose
May 27, 2021
Voluntary Safety Recall Campaign
Prelininary Campaign Notification

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CAMPAIGN BULLETIN
Fuel Pump
Voluntary Recall Campaign
Reference: R21A3
Date: January 14, 2022
Attention: Retailer Principal, Sales, Parts and Service Managers
R21A3 | REVISION 1
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect
MY2020-2021 QX80 (Z62)
9,919
109
June 2, 2021
YES
***** Campaign Summary *****
INFINITI is committed to safety, security, and satisfaction of our clients and their passengers. INFINITI is conducting a Voluntary Recall Campaign on specific INFINITI Model Year 2020-2021 QX80 vehicles equipped with a V8 engine to replace the fuel pump module.
Due to a supplier manufacturing issue that has since been corrected, the fuel pump module may not meet design specification on some of the affected vehicles. Gasoline inside of the fuel pump can cause the impeller to swell, increasing frictional resistance between the swollen impeller and the inlet cover. As a result, the fuel pump module may bind internally, the customer may experience a Malfunction Indicator Light (MIL) ‘ON’ and low fuel condition, which can result in an engine stall while driving and the vehicle may not restart, increasing the risk of a crash.
***** What Retailers Should Do *****
1. Verify if vehicles are affected by this Voluntary Recall Campaign using Service Comm or DBS National Service History – Open Campaign I.D. R21A3
The announcement from June 2, 2021 has been revised to include the following:
 INFINITI has identified a number of orders currently placed in DBS for vehicles that have already had the remedy performed or for an incomplete or invalid VIN. To allow INFINITI to distribute parts where needed to remedy remaining vehicles with an open recall,INFINITI will cancel any orders currently placed in DBS for vehicles that have already had the remedy performed, or the VIN submitted on the order is incomplete or invalid.
 INFINITI recommends retailers confirm a valid VIN order is pending for any clients who are currently awaiting a part
 Subject to parts availability, DBS orders will continue to be fulfilled in the order they were received.
R21A3 | REVISION 1
 New Vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to IPSB15-286 for additional information.
2. Retailers must not sell, lease, trade, rent or loan any vehicles in retailer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Retailers should use ITB21-014 to remedy any vehicles subject to this campaign once parts become available.
4. Once repaired, the service department should submit the applicable warranty claim using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
The part listed below is on restriction and may be ordered via DBS. Part Number Description Quantity
A7040-3ZD0B
Fuel Pump-In Tank
1
 INFINITI has identified a number of orders currently placed in DBS for vehicles that have already had the remedy performed or for an incomplete or invalid VIN. To allow INFINITI to distribute parts where needed to remedy remaining vehicles with an open recall, INFINITI will cancel any orders currently placed in DBS for vehicles that have already had the remedy performed, or the VIN submitted on the order is incomplete or invalid.
 INFINITI receommends retailers confirm a valid VIN order is pending for any clients who are currently awaiting a part
 Subject to parts availability, DBS orders will continue to be fulfilled in the order they were received.
 17342-EA000– Packing Fuel Gauge may be ordered via normal process.
Parts replaced under this activity will be placed on parts collection. Parts requested are VIN and repair order specific. It is important for retailers to return parts applicable to the VIN and repair order identified. Special Tools
 J-45722 (Fuel Tank Lock Ring Wrench)
 Additional tools are available via TechMate @ 1-800-662-2001 or www.nissantechmate.com. Repair
 ITB21-014 Owner Notification
INFINITI sent interim notifications to owners of all potentially affected vehicles beginning on July 16, 2021, via U.S. Mail. INFINITI is continuing to prepare remedy parts and will mail customers an invitation to repair letter as soon as parts are available. The remedy for this recall is currently anticipated to be available in February 2022.
R21A3 | REVISION 1
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in retailer inventory. If a VIN subject to this recall campaign was part of a retailer trade, the letter associated with that VIN should be forwarded to the appropriate retailer for service completion. Frequently Asked Questions (FAQ):
Q: Is this a safety recall?
A. Yes.
Q What is the reason for the recall?
A. Due to a supplier manufacturing issue, the fuel pump module may not have been manufactured to design specification on certain affected vehicles.
Q What is the possible effect of the condition?
A. Gasoline inside of the fuel pump can cause the impeller to swell, increasing frictional resistance between the swollen impeller and the inlet cover. As a result, the fuel pump module may bind internally, the customer may experience a Malfunction Indicator Light (MIL) ‘ON’ and low fuel condition, which can result in an engine stall while driving and the vehicle may not restart, increasing the risk of a crash.
Q. What will be the corrective action?
A. Retailers will replace the fuel pump module.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. INFINITI sent interim notifications to owners of all potentially affected vehicles beginning on July 16, 2021 via U.S. Mail.
R21A3 | REVISION 1
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you received an interim Owner Notification letter from INFINITI, which provided instructions you experience either a MIL warning lamp continuously illuminated or a no-start or stall condition is currently preparing parts to remedy your vehicle. The remedy for this recall is currently anticipated to be available in February 2022. When the remedy is available, INFINITI will send you a second letter asking you to bring your vehicle to an INFINITI retailer for repair. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Are parts readily available?
A. Parts are on restriction and may be ordered via DBS. Orders will be fulfilled in the order they were received, once parts become available.
Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available if needed, while parts are on order, if a courtesy vehicle is not available.
EXPENSE CODE DESCRIPTION AMOUNT
502
Rental Expense
$420 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.
Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Roadside Assistance?
A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty):
EXPENSE CODE DESCRIPTION AMOUNT
501
Towing
$100 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.
Q. Is there any charge for the repair?
A. No. The remedy will be performed for the client free of charge for parts and labor.
R21A3 | REVISION 1
Q. Will I have to take my vehicle back to the selling retailer to have the service performed?
A. No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain INFINITI Model Year 2020-2021 QX80 vehicles manufactured in Kyushu and Shonan, Japan plants between October 5, 2019 and April 2, 2020 are affected.
Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?
A. Yes. Certain Nissan MY2020-2021 Armada vehicles manufactured in Kyushu and Shonan, Japan plants between October 5, 2019 and April 2, 2020 are affected.
Revision History:
Date Announcement Purpose
June 2, 2021
Voluntary Safety Recall Campaign
New campaign announcement
January 14, 2022
REVISION 1
Part update

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