Voluntary Recall Campaign R21A3 – Fuel Pump – 2020-2021 INFINITI QX80

May 20, 2021 NHTSA CAMPAIGN NUMBER: 21V373000

Fuel Pump Module Can Fail and Cause a Stall

Fuel pump failure can cause an engine stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V373

Manufacturer Nissan North America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 24,140

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.

 

Remedy

Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is R21A2. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI’s number for this recall is R21A3.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Infinity has a Recall

 


***** Campaign Summary *****

INFINITI is committed to safety, security, and satisfaction of our clients and their passengers. INFINITI is conducting a Voluntary Recall Campaign on specific INFINITI Model Year 2020-2021 QX80 vehicles equipped with a V8 engine to replace the fuel pump module.

Due to a supplier manufacturing issue that has since been corrected, the fuel pump module may not meet design specification on some of the affected vehicles. Gasoline inside of the fuel pump can cause the impeller to swell, increasing frictional resistance between the swollen impeller and the inlet cover. As a result, the fuel pump module may bind internally, the customer may experience a Malfunction Indicator Light (MIL) ‘ON’ and low fuel condition, which can result in an engine stall while driving and the vehicle may not restart, increasing the risk of a crash.

 

***** Release Schedule *****

Parts

 

Part NumberDescriptionQuantity
A7040-3ZD0BFuel Pump-In Tank1

 

17342-EA000– Packing Fuel Gauge may be ordered via normal process.

 

Special Tool

J-45722 (Fuel Tank Lock Ring Wrench)

Additional tools are available via TechMate @1-800-662-2001 or www.nissantechmate.com.

 

Repair

ITB21-014

 

Owner Notification

INFINITI sent interim notifications to owners of all potentially affected vehicles beginning on July 16, 2021, via U.S. Mail. INFINITI is continuing to prepare remedy parts and will mail customers an invitation to repair letter as soon as parts are available. The remedy for this recall is currently anticipated to be available in February 2022.

 


Frequently Asked Questions (FAQ):

 

Q: Is this a safety recall?

A. Yes.

 

Q What is the reason for the recall?

A. Due to a supplier manufacturing issue, the fuel pump module may not have been manufactured to design specification on certain affected vehicles.

 

Q What is the possible effect of the condition?

A. Gasoline inside of the fuel pump can cause the impeller to swell, increasing frictional resistance between the swollen impeller and the inlet cover. As a result, the fuel pump module may bind internally, the customer may experience a Malfunction Indicator Light (MIL) ‘ON’ and low fuel condition, which can result in an engine stall while driving and the vehicle may not restart, increasing the risk of a crash.

 

Q. What will be the corrective action?

A. Retailers will replace the fuel pump module.

 

Q. How long will the corrective action take?

A. This service, which is conducted at no charge to you for parts and labor, could take up to approximately one (1) hour to complete. However, your INFINITI retailer may require your vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

A. INFINITI sent interim notifications to owners of all potentially affected vehicles beginning on July 16, 2021 via U.S. Mail.

 

Q. Is my vehicle safe to drive?

A. If your vehicle is subject to this campaign, you received an interim Owner Notification letter from INFINITI, which provided instructions you experience either a MIL warning lamp continuously illuminated or a no-start or stall condition is currently preparing parts to remedy your vehicle. The remedy for this recall is currently anticipated to be available in February 2022. When the remedy is available, INFINITI will send you a second letter asking you to bring your vehicle to an INFINITI retailer for repair. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.

 

Q. Is there anything owners can do to mitigate this condition?

A. No.

 

Q. Are parts readily available?

A. Parts are on restriction and may be ordered via DBS. Orders will be fulfilled in the order they were received, once parts become available.

 

Q. Will a courtesy vehicle be provided while the retailer is servicing the vehicle?

A. INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with your retailer for availability and further details. Rental is available if needed, while parts are on order, if a courtesy vehicle is not available.

EXPENSE CODEDESCRIPTIONAMOUNT
502Rental Expense$420 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.

 

Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Roadside Assistance?

A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty):

EXPENSE CODEDESCRIPTIONAMOUNT
501Towing$100 (Max)
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required.

 

Q. Is there any charge for the repair?

A. No. The remedy will be performed for the client free of charge for parts and labor.
R21A3 | REVISION 1

 

Q. Will I have to take my vehicle back to the selling retailer to have the service performed?

A. No, any authorized INFINITI retailer is able to perform the voluntary safety recall campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?

A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

A. Certain INFINITI Model Year 2020-2021 QX80 vehicles manufactured in Kyushu and Shonan, Japan plants between October 5, 2019 and April 2, 2020 are affected.

 

Q. Are you experiencing this condition on any other INFINITI (or Nissan) models?

A. Yes. Certain Nissan MY2020-2021 Armada vehicles manufactured in Kyushu and Shonan, Japan plants between October 5, 2019 and April 2, 2020 are affected.

 


May 20, 2021

 

Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Dear Mr. Giuseppe:

 

We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573.  A voluntary recall campaign will be initiated and your office provided with the notices.

 

 

Very truly,

 

Derek Latta
Manager,
Technical Compliance

 

Encl.

 

 

DEFECT INFORMATION REPORT

 

  1. Manufacturer:

Nissan Shatai Co. Ltd., Kyushu plant
Nissan Shatai Co. Ltd., Shonan plant

 

  1. Vehicles Potentially Involved:

Production period of affected vehicles involved:

Model Dates of Manufacture
MY 2020-2021 Nissan ArmadaOctober 5, 2019 to April 2, 2020
MY 2020-2021 INFINITI QX80 October 5, 2019 to April 2, 2020

 

This issue only affects Nissan Armada and INFINITI QX80 vehicles equipped with V8 engines.  No other Nissan or INFINITI models with the subject fuel pump are affected because this issue occurred in specific LOT numbers identified by the fuel pump supplier (TI Fluid Systems).

 

TI Fluid Systems provides a similar fuel pump design for certain Frontier, Titan and NV3500 vehicles.  However, the pump module in those models is assembled by another supplier with a different impeller specification that is unaffected by the issue described in Section 5 below.

 

The name, description and part number of the subject components are below:

Part Name Part Description Part Number(s)
PUMP COMPL-FUELFuel Pump ModuleA7040-3ZD0B

 

The name and address of the fuel pump supplier is:

TI Fluid Systems
No.6 Yasuda Building 4F 3-29-1 Tsuruyacho,
Kanagawa-ku, Yokohama,
Kanagawa 221-0835, Japan

 

Katsumi Furuta
Customer Quality Manager, Fuel Tank & Delivery Systems Division
Phone: +81(0)45 317 7751
Mobile: +81(0)80 3634 7038
Email: [email protected]

 

  1. Total Number of Vehicles Potentially Involved:

Approximately 24,140 vehicles shown in the table(s) below:

Make/Model Number of Vehicles
MY 2020-2021 Nissan Armada14,221
MY 2020-2021 INFINITI QX809,919

 

  1. Percentage of Vehicles Estimated to Actually Contain the Defect:

Approximately 1.5% for Armada
Approximately 4.5% for QX80

 

  1. Description of the Defect:

Due to a supplier manufacturing issue, the fuel pump module may not have been manufactured to design specification on certain affected vehicles.  More specifically, during the impeller manufacturing process, a buildup of molten plastic on the injection molding machine cylinder tip caused the part density of the impeller to be out-of-specification.  Gasoline inside of the fuel pump can cause the impeller to swell, increasing frictional resistance between the swollen impeller and the inlet cover.  As a result, the fuel pump module may bind internally, which can result in an engine stall while driving and increase the risk of a crash.

 

  1. Chronology of Principal Events:

June 2020 through November 2020 – Nissan learned of a potential fuel pump issue on certain vehicles produced by Nissan Shatai for the Gulf Cooperation Council (GCC) market and initiated an investigation.  The investigation in the GCC market determined that a manufacturing issue at the supplier led to certain fuel pump impellers being manufactured out-of-specification.  This issue could cause the impeller to swell and the fuel pump module to bind internally, resulting in a nostart condition or an engine stall while driving.

 

December 2020 through March 2021 – As part of the initial investigation in the GCC market, Nissan conducted a field action to collect parts from dealer inventory vehicles and perform duplication testing to identify the scope of the issue.  Based on the results of the parts collection activity and traceability records provided by TI Fluid Systems, Nissan determined that certain vehicles that share a similar impeller design to vehicles in the GCC market may be affected.

 

March 2021 through April 2021 – Nissan began an investigation into U.S. market vehicles to determine if the issue affected vehicles sold in the U.S.

 

May 13, 2021 – Nissan made a decision to recall all potentially affected vehicles to remedy the issue.

 

Nissan is not aware of any engine stall while driving incidents related to this issue in the U.S. market.

 

  1. Description of Corrective Action:

Dealers will be notified beginning June 2, 2021.  Owners of all potentially affected vehicles will be notified within 60 days, to bring their vehicle to the dealer for repair.

Dealers will replace the fuel pump module.

 

Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles because they are still under warranty.

 

  1. Copy of Notices:

Copies of all notices will be provided to NHTSA as they become available.

 



4 Affected Products

Vehicles

MAKEMODELYEAR
INFINITIQX802020-2021
NISSANARMADA2020-2021

 


14 Associated Documents

Manufacturer Notices(to Dealers,etc) – NISSAN Armada Fuel Pump – Recall – Preliminary Dealer Announcement

RCMN-21V373-2841.pdf 457.894KB

 


Manufacturer Notices(to Dealers,etc) – INFINITI QX80 Fuel Pump – Recall – Preliminary Retailer Announcement

RCMN-21V373-3348.pdf 350.724KB

 


May 20, 2021 DEFECT INFORMATION REPORT

RMISC-21V373-2494.pdf 61.618KB

 


Recall Acknowledgement

RCAK-21V373-2156.pdf 782.202KB

 


Manufacturer Notices(to Dealers,etc) – NISSAN R21A2 2020-21 Armada Fuel Pump – VSRC – Dealer Announcement

RCMN-21V373-0579.pdf 1055.296KB

 


Manufacturer Notices(to Dealers,etc) – INFINITI R21A3 2020-21 QX80 Fuel Pump – VSRC – Dealer Announcement

RCMN-21V373-3287.pdf 284.507KB

 


Remedy Instructions and TSB

RCRIT-21V373-7282.pdf 364.042KB

 


Remedy Instructions and TSB

RCRIT-21V373-1675.pdf 333.564KB

 


Defect Notice 573 Report

RCLRPT-21V373-6356.PDF 215.633KB

 


Interim Owner Notification Letter(Part 577)

RIONL-21V373-3845.pdf 76.586KB

 


Interim Owner Notification Letter(Part 577)

RIONL-21V373-1456.pdf 75.087KB

 


Manufacturer Notices(to Dealers,etc) – Nissan REV-1 R21A2 2020-21 Armada Fuel Pump – VSRC – Dealer Announcement

RCMN-21V373-3744.pdf 1235.992KB

 


Manufacturer Notices(to Dealers,etc) – INFINITI CAMPAIGN BULLETIN Fuel Pump Voluntary Recall Campaign Reference: R21A3 Date: January 14, 2022

RCMN-21V373-6843.pdf 293.611KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V373-6563.pdf 100.904KB

 


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