June 17, 2021 NHTSA CAMPAIGN NUMBER: 21V461000
A bent tie rod can break, causing a loss of steering control and increasing the risk of a crash.
NHTSA Campaign Number: 21V461
Manufacturer Nissan North America, Inc.
Components STEERING
Potential Number of Units Affected 138,736
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Sentra vehicles. The left and/or right tie rod may be bent.
Remedy
Dealers will inspect and replace the left and/or right tie rods as necessary, free of charge. Owner notification letters were mailed August 5, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PM985.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| 2020-2021 Sentra (B18) | 138,736 | 5,547 | June 18, 2021 | YES |
***** Campaign Summary *****
Nissan has reclassified and expanded the previously announced quality action (PM973) for new vehicle inventory as a Voluntary Safety Recall Campaign on 138,736 specific 2020-2021 Sentra vehicles identified in Service Comm. Nissan Dealers will inspect and, if necessary, replace both the left-hand and right-hand inner tie rod(s) if affected.
The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod. . A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a loss of control.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
***** Release Schedule *****
Parts
Parts are on restriction. If inspection results indicate that parts replacement is necessary, dealers may place an SVC order via DBS.
➢ D8521-6LB0A – Tie Rod End
- Parts may be ordered via normal process beginning June 25, 2021.
NOTE: Nissan anticipates a low number of affected vehicles will require replacement.
Parts replaced under this activity will be placed on parts collection. Parts requested are VIN and repair order specific. It is important for dealers to return parts applicable to the VIN and repair order identified.
Repair
Owner Notification
Nissan will begin sending notifications to owners of all potentially affected vehicles in August 2021 via U.S. Mail.
Frequently Asked Questions (FAQ):
Is this a recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the recall?
The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod.
What is the possible effect of the condition?
A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a loss of control.
What will be the corrective action for this voluntary recall campaign?
Dealers will inspect and, if necessary, replace both the left-hand and right-hand inner tie rod(s) if affected.
How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could take up to two and one half (2.5) hours to complete, if part(s) replacement is necessary. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Nissan will begin sending notifications to owners of all potentially affected vehicles in August 2021 via U.S. Mail.
Is my vehicle safe to drive?
If the steering wheel is off-center and/or you experience vibration, please contact your local Nissan dealer for immediate inspection and instructions on how to transport your vehicle to the dealership.
Is there anything owners can do to mitigate this condition?
No.
Are parts readily available?
Yes.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If inspection indicates parts replacement is needed, rental is available upon customer request, while parts are on order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $120 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Is there any charge for this remedy?
No. The remedy will be performed for the customer free of charge for parts and labor.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain Model Year 2020-2021 Nissan Sentra vehicles manufactured in the Aguascalientes plant from November 25, 2019 to March 24, 2021.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
No.
DEFECT INFORMATION REPORT
Manufacturer:
Nissan Mexicana, S.A. de C.V. Aguascalientes plant
Units Potentially Involved:
Certain Model Year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 24, 2021 at the Aguascalientes, Mexico plant.
This issue is unique to the above manufacturing range based on potential material handling and assembly process issues specific to Aguascalientes produced Sentra models manufactured during a specified period. Other models do not use this process and are therefore unaffected by the issue described in Section 5 below.
The name, description and part number of the recalled components are below:
| Part Name | Part Description | Part Number |
| SOCKET KIT – TIE ROD, INNER | Tie Rod | D8521-6LB0A |
Total Number of Vehicles Potentially Involved:
Approximately 138,736 MY 2020-2021 Nissan Sentra vehicles
Percentage of Vehicles Estimated to Actually Contain the Defect:
0.005%
Description of the Defect:
The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod. A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a partial loss of steering control which may increase the risk of a crash.
Chronology of Principle Events:
July 31, 2020 – Nissan received a report that the right front wheel of a customer’s vehicle did not respond to steering inputs. Subsequent inspection of the subject vehicle revealed the right front tie rod had separated into two pieces although there was no apparent indication of accident damage to the vehicle. Nissan requested the incident part for analysis.
August 2020 – A new sensor was added to the assembly transfer arm in the Aguascalientes manufacturing plant to prevent movement when the front suspension assembly was transferred from one process to another.
October 2020 – Nissan received the incident part and sent it to the supplier for additional investigation. During the supplier investigation, Nissan implemented multiple handling and assembly process improvements to reduce the risk of unintended impact with the tie rod during production. Nissan also initiated a plant vehicle inspection of Sentra vehicles as part of the investigation.
Late November 2020 – The supplier investigation of the incident part revealed deformation from bending of the tie rod that led to fracture at the ball end housing. All material properties met design specification and no inclusions or other microstructural defects were observed.
December 2020 – Nissan’s continuing investigation identified four (4) reports related to the subject condition being repaired under warranty. Out of 3,556 vehicles previously inspected at the plant, there were no units found with the subject condition and Nissan had been unable to duplicate the reported bent tie rod condition.
December 2020 to March 2021 – Nissan continued its parts collection, investigation, and supplier process review.
March 19, 2021 to April 2021 – Nissan performed a dealer action to inspect 4,551 Sentra vehicles and found no vehicles with the subject condition. Nissan also conducted a parts inspection of 35,000 tie rods at the Aguascalientes, Mexico plant and found no affected parts. The plant vehicle audit concluded with 86,338 Sentra vehicles inspected and none exhibited the subject condition.
May 2021 to June 2021 – Nissan met with NHTSA to discuss the investigation into the tie rod issue and potentially related field reports.
June 10, 2021 – Out of an abundance of caution, Nissan made a decision to recall all potentially affected vehicles to inspect, and if necessary, replace any bent tie rods. As of the date of determination, Nissan is aware of seven (7) warranty claims attributed to this condition in the U.S (dated 5/13/20, 7/23/20, 10/3/20, 11/23/20, 1/5/21, 1/21/21, and 4/26/21).
Description of Corrective Action:
Owners of all potentially affected vehicles will be notified beginning on August 5, 2021 to take their vehicle to a Nissan dealer where they will inspect both the left and right side tie rods and replace if either is bent. Dealers were notified on June 18, 2021.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles because they are still under warranty.
Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
SEOCONTENT-START
June 17, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part
573. A voluntary recall campaign will be initiated and your office provided with the notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Mexicana, S.A. de C.V. Aguascalientes plant
2. Units Potentially Involved:
Certain Model Year 2020-2021 Nissan Sentra vehicles manufactured from November 25,
2019 to March 24, 2021 at the Aguascalientes, Mexico plant.
This issue is unique to the above manufacturing range based on potential material
handling and assembly process issues specific to Aguascalientes produced Sentra models
manufactured during a specified period. Other models do not use this process and are
therefore unaffected by the issue described in Section 5 below.
The name, description and part number of the recalled components are below:
Part Name Part Description Part Number
SOCKET KIT – TIE ROD, INNER Tie Rod D8521-6LB0A
3. Total Number of Vehicles Potentially Involved:
Approximately 138,736 MY 2020-2021 Nissan Sentra vehicles
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
0.005%
5. Description of the Defect:
The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified
certain manufacturing process issues as potential sources for impact damage to the tie
rod. A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering
wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie
rod breaks, it can lead to a partial loss of steering control which may increase the risk of a
crash.
6. Chronology of Principle Events:
July 31, 2020 – Nissan received a report that the right front wheel of a customer’s vehicle did
not respond to steering inputs. Subsequent inspection of the subject vehicle revealed the
right front tie rod had separated into two pieces although there was no apparent indication
of accident damage to the vehicle. Nissan requested the incident part for analysis.
August 2020 – A new sensor was added to the assembly transfer arm in the Aguascalientes
manufacturing plant to prevent movement when the front suspension assembly was
transferred from one process to another.
October 2020 – Nissan received the incident part and sent it to the supplier for additional
investigation. During the supplier investigation, Nissan implemented multiple handling and
assembly process improvements to reduce the risk of unintended impact with the tie rod
during production. Nissan also initiated a plant vehicle inspection of Sentra vehicles as part
of the investigation.
Late November 2020 – The supplier investigation of the incident part revealed deformation
from bending of the tie rod that led to fracture at the ball end housing. All material
properties met design specification and no inclusions or other microstructural defects were
observed.
December 2020 – Nissan’s continuing investigation identified four (4) reports related to the
subject condition being repaired under warranty. Out of 3,556 vehicles previously inspected
at the plant, there were no units found with the subject condition and Nissan had been
unable to duplicate the reported bent tie rod condition.
December 2020 to March 2021 – Nissan continued its parts collection, investigation, and
supplier process review.
March 19, 2021 to April 2021 – Nissan performed a dealer action to inspect 4,551 Sentra
vehicles and found no vehicles with the subject condition. Nissan also conducted a parts
inspection of 35,000 tie rods at the Aguascalientes, Mexico plant and found no affected
parts. The plant vehicle audit concluded with 86,338 Sentra vehicles inspected and none
exhibited the subject condition.
May 2021 to June 2021 – Nissan met with NHTSA to discuss the investigation into the tie rod
issue and potentially related field reports.
June 10, 2021 – Out of an abundance of caution, Nissan made a decision to recall all
potentially affected vehicles to inspect, and if necessary, replace any bent tie rods. As of the
date of determination, Nissan is aware of seven (7) warranty claims attributed to this
condition in the U.S. Nissan received one (1) report of an accident which it has determined
was unrelated to this issue.
7. Description of Corrective Action:
Owners of all potentially affected vehicles will be notified beginning on August 5, 2021 to
take their vehicle to a Nissan dealer where they will inspect both the left and right side tie
rods and replace if either is bent. Dealers will be notified on June 18, 2021.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles
because they are still under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
****************************************************************************************************************
July 6, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed supplement to the Defect Information Report filed on June 17,
2021. This supplement updates section(s) 6 and 7: Chronology of Principal Events and
Description of Corrective Action, respectively.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
DEFECT INFORMATION REPORT
1. Manufacturer:
Nissan Mexicana, S.A. de C.V. Aguascalientes plant
2. Units Potentially Involved:
Certain Model Year 2020-2021 Nissan Sentra vehicles manufactured from November 25,
2019 to March 24, 2021 at the Aguascalientes, Mexico plant.
This issue is unique to the above manufacturing range based on potential material
handling and assembly process issues specific to Aguascalientes produced Sentra models
manufactured during a specified period. Other models do not use this process and are
therefore unaffected by the issue described in Section 5 below.
The name, description and part number of the recalled components are below:
Part Name Part Description Part Number
SOCKET KIT – TIE ROD, INNER Tie Rod D8521-6LB0A
3. Total Number of Vehicles Potentially Involved:
Approximately 138,736 MY 2020-2021 Nissan Sentra vehicles
4. Percentage of Vehicles Estimated to Actually Contain the Defect:
0.005%
5. Description of the Defect:
The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified
certain manufacturing process issues as potential sources for impact damage to the tie
rod. A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering
wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie
rod breaks, it can lead to a partial loss of steering control which may increase the risk of a
crash.
6. Chronology of Principle Events:
July 31, 2020 – Nissan received a report that the right front wheel of a customer’s vehicle did
not respond to steering inputs. Subsequent inspection of the subject vehicle revealed the
right front tie rod had separated into two pieces although there was no apparent indication
of accident damage to the vehicle. Nissan requested the incident part for analysis.
August 2020 – A new sensor was added to the assembly transfer arm in the Aguascalientes
manufacturing plant to prevent movement when the front suspension assembly was
transferred from one process to another.
October 2020 – Nissan received the incident part and sent it to the supplier for additional
investigation. During the supplier investigation, Nissan implemented multiple handling and
assembly process improvements to reduce the risk of unintended impact with the tie rod
during production. Nissan also initiated a plant vehicle inspection of Sentra vehicles as part
of the investigation.
Late November 2020 – The supplier investigation of the incident part revealed deformation
from bending of the tie rod that led to fracture at the ball end housing. All material
properties met design specification and no inclusions or other microstructural defects were
observed.
December 2020 – Nissan’s continuing investigation identified four (4) reports related to the
subject condition being repaired under warranty. Out of 3,556 vehicles previously inspected
at the plant, there were no units found with the subject condition and Nissan had been
unable to duplicate the reported bent tie rod condition.
December 2020 to March 2021 – Nissan continued its parts collection, investigation, and
supplier process review.
March 19, 2021 to April 2021 – Nissan performed a dealer action to inspect 4,551 Sentra
vehicles and found no vehicles with the subject condition. Nissan also conducted a parts
inspection of 35,000 tie rods at the Aguascalientes, Mexico plant and found no affected
parts. The plant vehicle audit concluded with 86,338 Sentra vehicles inspected and none
exhibited the subject condition.
May 2021 to June 2021 – Nissan met with NHTSA to discuss the investigation into the tie rod
issue and potentially related field reports.
June 10, 2021 – Out of an abundance of caution, Nissan made a decision to recall all
potentially affected vehicles to inspect, and if necessary, replace any bent tie rods. As of the
date of determination, Nissan is aware of seven (7) warranty claims attributed to this
condition in the U.S (dated 5/13/20, 7/23/20, 10/3/20, 11/23/20, 1/5/21, 1/21/21, and 4/26/21).
Nissan received one (1) report of an accident which it has determined was unrelated to this
issue.
7. Description of Corrective Action:
Owners of all potentially affected vehicles will be notified beginning on August 5, 2021 to
take their vehicle to a Nissan dealer where they will inspect both the left and right side tie
rods and replace if either is bent. Dealers were notified on June 18, 2021.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles
because they are still under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
****************************************************************************************************************
OWNER NOTIFICATION NHTSA RECALL 21V-461
NOTIFICACIÓN PROPRIETARIO
Dear Sentra Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has
decided that a defect which relates to motor vehicle safety exists in certain Model Year 2020-2021 Nissan Sentra
vehicles. Our records indicate that you own or lease the Nissan vehicle subject to this recall as identified by the
VIN on the inside of this notice.
Reason for Recall
Motivo del Retiro
The left and/or right side tie rod may be bent on certain Sentra vehicles. A bent tie rod may cause the steering
wheel to be off-center and/or experience vibration, which could impair the driver’s ability to steer the vehicle. If
the tie rod breaks, the condition can lead to a loss of driver control, which may increase the risk of a crash.
What Nissan Will Do
Qué Hará Nissan
Your Nissan dealer will inspect and, if necessary, replace both the left-hand and right-hand inner tie rod(s) if
affected. This service, which is conducted at no charge to you for parts and labor, could take up to two and one
half (2.5) hours to complete, if part(s) replacement is necessary. However, your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
If the steering wheel is off-center and/or you experience vibration, please contact your local Nissan dealer
for immediate inspection and instructions on how to transport your vehicle to the dealership. If you are
not experiencing this condition, you may contact your Nissan dealer at your earliest convenience in order to
arrange an appointment to have your vehicle inspected, and if necessary, repaired. Please bring this notice with
you when you keep your service appointment.
Si el volante está desalineado y / o experimenta vibraciones, por favor comuníquese con su concesionario
Nissan local para una inspección inmediata e instrucciones sobre cómo transportar su vehículo al
concesionario. Si no está experimentando esta condición, puede comunicarse con su concesionario Nissan a
su conveniencia para concertar una cita para que su vehículo sea inspeccionado y si es necesario, reparado.
Se requiere que traigas esta notificación el día de tu cita.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PM985.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp=PM985.
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National
Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free
number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes
contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department,
Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-867-
7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-
800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience
this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras
disculpas por cualquier inconveniente que esto pueda ocasionar.
****************************************************************************************************************
CAMPAIGN ID: PM985| Original Document
CAMPAIGN
BULLETIN
Inner Tie Rod Inspection
Voluntary Safety Recall Campaign
Reference: PM985
Date: June 18, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2020-2021 Sentra (B18)
138,736
5,547
June 18, 2021
YES
***** Campaign Summary *****
Nissan has reclassified and expanded the previously announced quality action (PM973) for new vehicle inventory as a Voluntary Safety Recall Campaign on 138,736 specific 2020-2021 Sentra vehicles identified in Service Comm. Nissan Dealers will inspect and, if necessary, replace both the left-hand and right-hand inner tie rod(s) if affected.
The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod. . A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a loss of control.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Safety Recall Campaign using Service Comm or DBS National Service History Campaign I.D. PM985.
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been remedied.
3. Dealers should use NTB21-052 to remedy any vehicles subject to this campaign.
CAMPAIGN ID: PM985 | Original Document
4. Once remedied dealers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
Parts are on restriction. If inspection results indicate that parts replacement is necessary, dealers may place an SVC order via DBS.
D8521-6LB0A – Tie Rod End
• Parts may be ordered via normal process beginning June 25, 2021.
NOTE: Nissan anticipates a low number of affected vehicles will require replacement.
Parts replaced under this activity will be placed on parts collection. Parts requested are VIN and repair order specific. It is important for dealers to return parts applicable to the VIN and repair order identified.
Repair
• NTB21-052
Owner Notification
Nissan will begin sending notifications to owners of all potentially affected vehicles in August 2021 via U.S. Mail.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
Q. What is the reason for the recall?
A. The left and/or right side tie rod may be bent on the affected vehicles. Nissan has identified certain manufacturing process issues as potential sources for impact damage to the tie rod.
CAMPAIGN ID: PM985 | Original Document
Q. What is the possible effect of the condition?
A. A bent tie rod condition may impair the driver’s ability to steer the vehicle. The steering wheel may be off-center and/or experience vibration. In the worst case scenario, if the tie rod breaks, it can lead to a loss of control.
Q. What will be the corrective action for this voluntary recall campaign?
A. Dealers will inspect and, if necessary, replace both the left-hand and right-hand inner tie rod(s) if affected.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to two and one half (2.5) hours to complete, if part(s) replacement is necessary. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan will begin sending notifications to owners of all potentially affected vehicles in August 2021 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If the steering wheel is off-center and/or you experience vibration, please contact your local Nissan dealer for immediate inspection and instructions on how to transport your vehicle to the dealership.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Are parts readily available?
A. Yes.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If inspection indicates parts replacement is needed, rental is available upon customer request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$120 (Max)
CAMPAIGN ID: PM985 | Original Document
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Is there any charge for this remedy?
A. No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain Model Year 2020-2021 Nissan Sentra vehicles manufactured in the Aguascalientes plant from November 25, 2019 to March 24, 2021.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date
Announcement
Purpose
June 18, 2021
Voluntary Safety Recall
New Campaign Announcement
****************************************************************************************************************
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| NISSAN | SENTRA | 2020-2021 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-21V461-2046.PDF 213.343KB
Recall Acknowledgement
RCAK-21V461-1177.pdf 645.424KB
Recall 573 Report-Amendment 1
RCLRPT-21V461-7539.PDF 213.353KB
June 17, 2021 DEFECT INFORMATION REPORT
RMISC-21V461-5002.pdf 63.014KB
July 6, 2021 DEFECT INFORMATION REPORT
RMISC-21V461-2792.pdf 63.146KB
Manufacturer NoticPM985 2020-2021 Sentra Inner Tie Rod – VSRC – Dealer Announcementes(to Dealers,etc) – NISSAN
RCMN-21V461-8680.pdf 192.639KB
Remedy Instructions and TSB
RCRIT-21V461-8007.pdf 367.153KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V461-2435.pdf 76.554KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V461-2756.PDF 211.133KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V461-7841.PDF 211.237KB
Latest Recalls Documents
- Toolwiz 3/8” Inner Tie Rod Tool Turns smooth tie rods easily. Able to remove inner tie rod without removing the outer tie rod. Best tool for servicing inner tie rods to easily remove, repair & installation
- Compatibility: Suitable for all 30-42mm standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3 inch top and bottom components with both 9/16” nuts screwed on and tightened
- Easy to Use: Slide tool over the end and tighten collar to allow access with a 3/8” drive extension; adapters can be used for larger breaker bars/extensions
- Secure & Strong Grip: Tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn as necessary
- Convenient: With it's compact and low profile design it is easy to store; Inexpensive and effective way to turn smooth tie rod ends
- Practical Function: Enables inner tie rod removal without pulling out the outer tie rod, this professional inner tie rod tool has its serrated structure securely gripping the tie rod while allowing smooth rotation, facilitating removal, maintenance, and installation
- Materials Advantage: Crafted from premium carbon steel, this automotive tie rod tool boasts a robust composition that resists wear and corrosion, ensuring long-term reliability across diverse working conditions. Its unique U-shaped tooth design delivers superior grip strength and minimizes slippage
- Simple Operation: Offering exceptional ease of use, this tool, first, requires smoothly sliding the tie rod removal tool to the end and tightening the U-shaped ring to secure it, then attaching a 3/8-inch drive extension and rotating it to effortlessly loosen the inner tie rod—effortless and hassle-free
- Strong Compatibility: An excellent choice for repairing inner tie rods, this automotive tie rod end removal tool is widely compatible with 3/8-inch drive extensions, suitable for all standard tie rods with smooth cylindrical ends, and capable of removing various vehicle components as well
- Convenient & Portable: With a unique compact, low-profile design, this internal tierod end removal tool, small in size, well-crafted, and lightweight, feels anything but bulky, working effortlessly in tight spaces and being easy to store and carry for immediate use whenever needed
- Inner Tie Rod Tool: The Orion Motor Tech 3/8" square drive inner tie rod removal tool easily replaces inner tie rods without removing the outer one, providing practical service for tie rod removal and installation. It fits standard tie rods with smooth cylinder ends.
- Extra Tie Rod End Wrench Tool: The 1/2" square drive tie rod removal tool effortlessly replaces the end of the 27-44 mm inner tie rod, all without the hassle of removing the rack and pinion.
- Strong Grip Force: The teeth of the inner tie rod tool firmly grip the tie rod as you insert a socket wrench or breaker bar and turn it as needed, ensuring smooth operation without any slippage or disintegration.
- Superior Durability: Constructed from hardened AISI 1045 steel with heat treatment, this tie rod tool boasts remarkable strength and will give you corrosion-proof service for years to come.
- Hassle-Free Operation: Simply slide the tool over the end and tighten the collar to allow access with a 3/8" drive extension. The inner tie rod tool's low-profile design effortlessly fits into tight spaces, making tie rod repairs a breeze.
- 【Convenient & Portable】: These internal rocker removal and installation tools are compact and well made with a unique compact, low profile design, which means there are no bulky tools here that you have to go through the trouble of storing and storing especially, the compact design makes it very easy to carry it around and take it everywhere you want to use it.
- 【Materials Advantage】: These automotive inner tie rod tool selection of excellent materials, the choice of excellent carbon steel material production, with good resistance to wear, corrosion resistance performance, the use of special U-shaped tooth structure, not easy to slip, in the process of removing the installation of the inner rocker bite stronger.
- 【Practical to Use】: This is a professional inner rocker removal and installation tool designed to remove inner tie rods without having to extract the outer tie rods. It can easily turn the smooth tie rods and the tool is designed with teeth to hold the tie rods firmly while working, allowing easy removal, repair and installation.
- 【Strong Compatibility】: These automotive chassis rocker removal and installation tools are the best tools for repairing inner tie rods. 3/8” Inner Tie Rod Tool Turns smooth tie rods easily. Able to remove inner tie rod without removing the outer tie rod. Best tool for servicing inner tie rods to easily remove, repair & installation
- 【Strong Grip】: When you insert the socket wrench or breaker lever and turn it as needed, the tool teeth can firmly grasp the lever.
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