Recall 21V471 – Front Turn Signal Bulbs Can Fail To Illuminate – 2020-2021 Nissan Titan, Titan XD, & Versa

SEOCONTENT-START

June 23, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed Non-Compliance Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the
notices.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
NONCOMPLIANCE INFORMATION REPORT
1. Manufacturer:
Nissan North America Inc.., Canton, MS plant
Nissan Mexicana, S.A. de C.V. Aguascalientes plant
2. Vehicles Potentially Involved:
Certain Nissan vehicles shown in the table below:
Model Year/Model Dates of Manufacture Manufacturing
Plant
MY 2020-2021 Nissan Titan /
Titan XD
July 14, 2020 to December 22, 2020 Canton, MS
MY 2020-2021 Nissan Versa June 11, 2020 to October 19, 2020
Aguascalientes,
Mexico
Based on supplier records, the subject condition only affects specific lots of front turn
signal bulbs installed in certain Model Year 2020-2021 Nissan Titan, Titan XD and Versa
vehicles manufactured during the specified time period. This issue is specific to dual
filament type bulbs with a glass base that is not used in any other Nissan or INFINITI
vehicles.
Affected Nissan Titan / Titan XD LOT Codes
X98L X992 X993 X994 X995 X996
X997 X99P X99Q X99R X99S X99T
X9Y5 X9ZR X9ZS X016 X018 X01N
X01Q X021 X023 X024
Affected Nissan Versa LOT Codes
X9ZR X01M X01N X9ZQ X998
The head lamp assembly supplier for Titan/Titan XD vehicles:
Part Number(s) Description Applicable Model
260609FV0B LED HEADLAMP ASSY – LH Nissan Titan
260109FV0B LED HEADLAMP ASSY – RH Nissan Titan
260609FV1A HEADLAMP ASSY – LH Nissan Titan
260109FV1A HEADLAMP ASSY – RH Nissan Titan
260105EE0A HEADLAMP ASSY – RH Nissan Versa
260605EE0A HEADLAMP ASSY – LH Nissan Versa
Valeo Sylvania 1160000
1231 “A” Avenue North Seymour, IN 47274
Christopher McMullin, APU Quality Leader
Desk: +1 812 524 5778 Cell: +1 765 618 7492
Email: [email protected]
The head lamp assembly supplier for Versa vehicles:
Hella Automotive México S.A. De C.V
Calle Cumbres de Acultzingo 202, Hab los Pirules,
54040 Tlalnepantla de Baz, Méx., Mexico
Telephone: 55 5321 1380
3. Total Number of Vehicles Potentially Involved:
Approximately 30,799 vehicles total.
Model Volume of Production
MY 2020-2021 Nissan Titan / Titan XD 14,719
MY 2020-2021 Nissan Versa 16,080
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
3.2%
5. Description of the Noncompliance:
An issue during bulb manufacturing at the Tier 2 supplier, which has since been corrected,
led to the internal lead wire distance being less than 1.9mm on certain production lots.
This shorter internal lead wire distance generated a lower resistance in the base of the
bulb for insertion and extraction into the headlight assembly. After an affected bulb was
inserted into the headlight housing, a small micro crack may develop at the base of the
bulb glass because of the pressure between the socket terminal and additional stress
caused by vibration and temperature during vehicle shipping. As a result, the crack may
led to a loss of vacuum inside the bulb, which can cause it to become inoperable.
In this condition, the front right and/or left side turn signal bulbs do not conform to
requirements defined in S7.1.1 Front turn signal lamps of FMVSS No. 108; Lamps, reflective
devices, and associated equipment. If the front right and/or left side turn signal bulbs are
inoperable, there will not be an indication to on-coming drivers or pedestrians that the
vehicle will be turning, increasing the risk of a crash or injury.
6. Basis for Determination of the Existence of a Noncompliance
The chronology will be supplemented.
7. Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles beginning August 20, 2021.
Dealers will be notified on June 24, 2021. Dealers will inspect the LOT code of both the
front left and right hand turn signal bulbs. If the bulb(s) are from the affected lots, the
bulb(s) will be replaced with a new one.
We will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles
are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.

*************************************************************************************************************

September 13, 2021
Mr. Jeff Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
We are transmitting the enclosed supplement to the Noncompliance Information Report filed
on June 23, 2021. This supplement updates section(s) 6 and 7: Basis for Determination of the
Existence of a Noncompliance and Description of Corrective Action, respectively.
Very truly,
Derek Latta
Manager,
Technical Compliance
Encl.
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
NONCOMPLIANCE INFORMATION REPORT
1. Manufacturer:
Nissan North America Inc.., Canton, MS plant
Nissan Mexicana, S.A. de C.V. Aguascalientes plant
2. Vehicles Potentially Involved:
Certain Nissan vehicles shown in the table below:
Model Year/Model Dates of Manufacture Manufacturing
Plant
MY 2020-2021 Nissan Titan /
Titan XD
July 14, 2020 to December 22, 2020 Canton, MS
MY 2020-2021 Nissan Versa June 11, 2020 to October 19, 2020
Aguascalientes,
Mexico
Based on supplier records, the subject condition only affects specific lots of front turn
signal bulbs installed in certain Model Year 2020-2021 Nissan Titan, Titan XD and Versa
vehicles manufactured during the specified time period. This issue is specific to dual
filament type bulbs with a glass base that is not used in any other Nissan or INFINITI
vehicles.
Affected Nissan Titan / Titan XD LOT Codes
X98L X992 X993 X994 X995 X996
X997 X99P X99Q X99R X99S X99T
X9Y5 X9ZR X9ZS X016 X018 X01N
X01Q X021 X023 X024
Affected Nissan Versa LOT Codes
X9ZR X01M X01N X9ZQ X998
The head lamp assembly supplier for Titan/Titan XD vehicles:
Part Number(s) Description Applicable Model
260609FV0B LED HEADLAMP ASSY – LH Nissan Titan
260109FV0B LED HEADLAMP ASSY – RH Nissan Titan
260609FV1A HEADLAMP ASSY – LH Nissan Titan
260109FV1A HEADLAMP ASSY – RH Nissan Titan
260105EE0A HEADLAMP ASSY – RH Nissan Versa
260605EE0A HEADLAMP ASSY – LH Nissan Versa
Valeo Sylvania 1160000
1231 “A” Avenue North Seymour, IN 47274
Christopher McMullin, APU Quality Leader
Desk: +1 812 524 5778 Cell: +1 765 618 7492
Email: [email protected]
The head lamp assembly supplier for Versa vehicles:
Hella Automotive México S.A. De C.V
Calle Cumbres de Acultzingo 202, Hab los Pirules,
54040 Tlalnepantla de Baz, Méx., Mexico
Telephone: 55 5321 1380
3. Total Number of Vehicles Potentially Involved:
Approximately 30,799 vehicles total.
Model Volume of Production
MY 2020-2021 Nissan Titan / Titan XD 14,719
MY 2020-2021 Nissan Versa 16,080
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
3.2%
5. Description of the Noncompliance:
An issue during bulb manufacturing at the Tier 2 supplier, which has since been corrected,
led to the internal lead wire distance being less than 1.9mm on certain production lots.
This shorter internal lead wire distance generated a lower resistance in the base of the
bulb for insertion and extraction into the headlight assembly. After an affected bulb was
inserted into the headlight housing, a small micro crack may develop at the base of the
bulb glass because of the pressure between the socket terminal and additional stress
caused by vibration and temperature during vehicle shipping. As a result, the crack may
led to a loss of vacuum inside the bulb, which can cause it to become inoperable.
In this condition, the front right and/or left side turn signal bulbs do not conform to
requirements defined in S7.1.1 Front turn signal lamps of FMVSS No. 108; Lamps, reflective
devices, and associated equipment. If the front right and/or left side turn signal bulbs are
inoperable, there will not be an indication to on-coming drivers or pedestrians that the
vehicle will be turning, increasing the risk of a crash or injury.
6. Basis for Determination of the Existence of a Noncompliance
During the period from July 2020 to October 2020, Nissan noticed an increase in turn
signal bulb warranty claims for Versa and Titan models. Nissan opened investigations with
the lamp suppliers to study the rate increase. The majority of these claims indicated that
the front right and/or left turn signal bulb was not operating.
October 2020 through December 2020 – The lamp suppliers worked with the bulb supplier
to investigate the issue. The investigation found that the inoperative bulb was caused by a
micro crack in the base of the bulb and identified insufficient contact surface between the
lead wire and bulb glass. The affected bulb production LOT was identified by the supplier,
and a production change was implemented to increase the internal lead wire length,
thereby increasing the resistance at the base of the bulb. Nissan issued a dealer action to
collect suspect parts for analysis and continued to monitor warranty claims.
January 2021 through March 2021 – Nissan continued to see an increase in suspect parts
collected from the dealer action that included bulbs from LOT codes not initially identified
by the bulb supplier. As a result, Nissan continued to investigate the bulb failure.
April 2021 through May 2021 – Additional testing and Fault Tree Analysis (FTA) confirmed
that the insufficient lead wire length caused the bulb failures. Nissan requested all
additional suspect LOT codes with a lead wire length less than 1.9 mm from the bulb
supplier.
Based on the new LOT code information provided by the bulb supplier, Nissan reviewed
vehicle production records to determine whether additional Versa and Titan vehicles were
potentially affected.
June 23, 2021 – Nissan decided to conduct a recall campaign to remedy this issue because
a noncompliance could not be ruled out in the potentially affected vehicles.
Nissan is not aware of any accidents or alleged injuries relating to the subject condition.
7. Description of Corrective Action:
Nissan notified all owners of potentially affected vehicles on August 20, 2021. Dealers
were notified on June 24, 2021. Dealers will inspect the LOT code of both the front left and
right hand turn signal bulbs. If the bulb(s) are from the affected lots, the bulb(s) will be
replaced with a new one.
We will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles
are under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.

*************************************************************************************************************

OWNER NOTIFICATION NHTSA Recall 21V-471
NOTIFICACIÓN PROPIETARIO
Dear Nissan Titan Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nissan has decided that certain 2020-2021 Model Year Titan vehicles fail to conform to Federal
Motor Vehicle Standard (FMVSS) number 108, “Lamps, reflective devices, and associated
equipment.” Our records indicate that you own or lease the Nissan vehicle identified by the VIN
on the inside of this notice.
Reason for Recall
Motivo del Retiro
The front right and/or left turn signal on your vehicle may develop a crack at the base of the bulb
glass which can cause it to become inoperable. If the front right and/or left side turn signal
bulbs become inoperable, there will not be an indication to on-coming drivers or pedestrians
that the vehicle will be turning, increasing the risk of a crash or injury.
What Nissan Will Do
Qué Hará Nissan
Your Nissan dealer will inspect both the right and left front turn signal bulb lot code. If a bulb lot
code is confirmed to be affected, the bulb will be replaced. This service, which is conducted at
no charge to you for parts and labor, could take up to one (1) hour to complete, if part(s)
replacement is necessary. However, your Nissan dealer may require your vehicle for a longer
period of time based upon their work schedule.
What You Should Do
Qué Debes Hacer
Contact your Nissan dealer at your earliest convenience in order to arrange an appointment to
have your vehicle inspected, and if necessary, repaired. Please bring this notice with you when
you keep your service appointment.
Comunícate con cualquier concesionario Nissan a la mayor brevedad para concertar una cita
de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita.
For more information about the recall, please visit
https://nna.secure.force.com/recall?camp=PC811.
Para obtener más información sobre el retiro, visite
https://nna.secure.force.com/recall?camp=PC811
If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact
the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-867-7669.
Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos,
puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer
Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El
número libre de cargos es 1-800-867-7669.
You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any
inconvenience this may cause you.
Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te
ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.

*************************************************************************************************************

CAMPAIGN ID: PC811, PM986 | Original Document
CAMPAIGN
BULLETIN
Front Turn Signal Bulb
Voluntary Recall Campaign
Reference: PC811, PM986
Date: June 24, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
2020-2021 Titan/Titan XD(A61)
14,719
1,594
June 24, 2021
YES
2020-2021 Versa (N18)
16,080
340
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain MY2020-2021 Nissan Titan and Versa vehicles in the US and Canada to address both the right and left front turn signal bulbs.
Due to a supplier issue that has since been corrected, certain lots of turn signal bulbs may develop a crack at the base of the bulb glass which can cause it to become inoperable. Dealers will inspect both the right and left front turn signal bulb lot code. If a bulb lot code is confirmed to be affected, the bulb will be replaced.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PC811, PM986.
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Dealers should use NTB21-056 for Titan and NTB21-057-for Versa to remedy any vehicles subject to this campaign.
3. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle.
CAMPAIGN ID: PC811, PM986 | Original Document
***** Release Schedule *****
Parts
Parts may be ordered via normal process.
Part Number
Description
Quantity (If Needed)
26717-9B90B
Bulb Titan/Titan XD (A61)
0 – 2
26717-9B91D
Bulb Versa (N18)
0 – 2
Important: The lot code of all bulbs will need to be checked before installing in vehicle.
Titan/Titan XD (A61) Lot Codes for NG Bulbs
X016
X018
X021
X023
X024
X01N
X01Q
X98L
X9Y5
X9ZR
X9ZS
X992
X993
X994
X995
X996
X997
X99P
X99Q
X99R
X99S
X99T
Versa (N18) Lot Codes for NG Bulbs
X9ZR
X01M
X01N
X9ZQ
X998
Note: Lot code – X01N is corrected in NTB21-057 as of 6/25/2021 discard any earlier copies.
• Nissan is allowing dealers to return an in stock bulb found to have an affected lot code, to their facing PDC using a “G” code – to be scrapped.
Repair
• NTB21-056 – Titan/Titan XD
• NTB21-057 – Versa
Owner Notification
Nissan will begin notifying owners of all potentially affected vehicles in August 2021 via U.S. Mail.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q. Is this a recall?
A. Yes.
CAMPAIGN ID: PC811, PM986 | Original Document
Q. Is this a Stop Sale?
A. Yes.
Q. What is the reason for the recall?
A. Due to a supplier issue that has since been corrected, the affected lots of bulbs may develop a crack at the base of the bulb glass which can cause it to become inoperable.
Q. What is the possible effect of the condition?
A. If the front right and/or left side turn signal bulbs are inoperable, there will not be an indication to on-coming drivers or pedestrians that the vehicle will be turning, increasing the risk of a crash or injury.
Q. What will be the corrective action for this voluntary recall campaign?
A. Dealers will inspect both the front right and left side turn signal bulb lot codes. If a bulb lot code is confirmed to be affected, the bulb will be replaced.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, should take less than one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan will begin notifying owners of all potentially affected vehicles in August 2021 via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If the turn signal indicator light on the vehicle information display is blinking faster than usual, you should contact your Nissan dealer for service as soon as possible. If the turn signal indicator is functioning normally but your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Q. Is there anything owners can do to mitigate this condition?
CAMPAIGN ID: PC811, PM986 | Original Document
A. No.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If inspection indicates parts replacement is needed, rental is available upon customer request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Is there any charge for this service?
A. No. The remedy will be performed for the customer free of charge for parts and labor.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain Model Year 2020-2021 Nissan Titan vehicles manufactured from July 14, 2020 to December 22, 2020 at the Canton, MS plant, and certain Model Year 2020-2021 Nissan Versa vehicles manufactured from June 11, 2020 to October 19, 2020 at the Aquas Calientes plant are affected.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date
Announcement
Purpose
June 24, 2021
Voluntary Recall Campaign
New Campaign Announcement
CAMPAIGN ID: PC811, PM986 | Original Document

*************************************************************************************************************

SEOCONTENT-END