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| Classification: | Reference: | Date: |
| AN21-016 | ITB21-019 | August 2, 2021 |
VOLUNTARY RECALL CAMPAIGN
2021 Q50, Q60, AND QX80; TELEMATICS CONTROL UNIT (TCU) REPROGRAM
| CAMPAIGN ID #: | R21A9 |
| APPLIED VEHICLES: | 2021 Q50 (V37)
2021 Q60 (CV37) 2021 QX80 (Z62) |
Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti
is conducting this voluntary recall campaign, on certain specific model year 2021 Q50, Q60, and QX80 vehicles, to reprogram the Telematics Control Unit (TCU). This service will be performed at no charge to the client for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number R21A9 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.
RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.
SERVICE PROCEDURE
Reprogram the TCU
IMPORTANT: Before starting, make sure:
- ASIST on the CONSULT PC has been synchronized (updated) to the current date.
- All C-III plus software updates (if any) have been installed.
- Connect a battery maintainer/smart charger set to reflash mode or a similar setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V during reprogramming, the TCU may be damaged.
- Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains ON, the TCU may be damaged.
- Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the TCU may be damaged.
- Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC or VI during reprogramming, reprogramming may be interrupted and the TCU may be damaged.
- Turn ON the ignition and the hazard warning lights.
- Connect the VI to the vehicle.
- Start C-III plus.
- Wait for the VI to be recognized.
- The serial number will display when the VI is recognized, as shown in Figure 1 on page 3.
- Select Re/programming, Configuration.
- Check the box to confirm the precaution instructions have been read, and then select Next.
NOTE: Use the arrows (if needed) to view and read all of the precautions.
- Select Automatic Selection(VIN).
- Confirm the VIN or Chassis # is correct, and then select Confirm.
- Confirm the VIN is correct for the vehicle, and then select Confirm.
- Select Reprogramming.
- Find the TCU Part Number and write it on the repair order, and then select Save.
NOTE: This is the current Part Number (P/N).
- If the current TCU part number is 28275-5SN9B, proceed to step 13 on page 7.
- If the current TCU part number is not 28275-5SN9B, reprogramming is not required. Skip to Claims Information on page 14.
- Check the box to confirm the precaution instructions have been read, and then select Next.
NOTE: Use the arrows (if needed) to view and read all the precautions.
- Read the Current Part Number and Part Number After Repro/programming. They should be different, and then select Next.
- Confirm the battery charger is ON and the battery voltage is between 12V-15.5V.
- Select Next.
- To avoid damage to the TCU, ensure the ignition is ON and the hazard warning lights are also ON, as the update will take approximately 45 minutes to complete.
- To avoid damage to the TCU, ensure a battery maintainer or smart charger, set to reflash mode or a similar setting, is connected.
- To avoid damage to the TCU, ensure the AC Adapter is connected to the CONSULT PC.
- Confirm the BATTERY VOLTAGE judgment is “OK”, and then select Start.
- Select USA/CANADA Dealers from the drop down menu, and then select OK.
- Login using your NNAnet credentials.
- Allow Transfer Data to complete.
- The update will take approximately 45 minutes to complete.
Erase DTCs
- Erase All DTCs.
- Follow the on-screen instructions as shown in Figure 17 and Figure 18.
- Select Next.
- Allow Erase All DTCs to complete.
- Follow the on-screen instructions, and then select Confirm.
- Select Home.
- Remove the battery maintainer/smart charger.
- Close the C-III plus application.
- Remove the VI from the vehicle.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
| CAMPAIGN (“CM”) ID | DESCRIPTION | OP CODE | FRT |
| R21A9 | Reprogram The Telematics Control Unit (TCU) | R21A90 | 0.4 |
| Reprogram Not Needed | R21A94 | 0.3 |
AMENDMENT HISTORY
| PUBLISHED DATE | REFERENCE | DESCRIPTION |
| August 2, 2021 | ITB21-019 | Original bulletin published |
Remedy Instructions and TSB
RCRIT-21V599-3653.pdf 6575.801KB
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Reprogramming
J2534-1 Re/Programming
Tutorial for Purchasing NERS Software
Software updated April 26, 2019 to version # 04.03.00. It is recommended the latest version of NERS be installed before connecting to a vehicle.
This NERS software supports reprogrammable Engine and Transmission control units from 1999 to 2019 model year vehicles, and 2005 MY and later VIN writing into ECUs, when using a Nissan validated pass-through device. Click the Reprogramming Tab for additional information on reprogramming. This software only provides ECU reprogramming, blank programming and VIN writing capability. It does not provide diagnostic or key programming capability. For Engine and Transmission control unit reprogramming and VIN writing capability on 2020 MY & newer, please use CONSULT-III plus or CONSULT-III plus R2R software.
Vehicle reprogramming requires the use of the following:
- Nissan validated J2534-1 device
- Nissan ECU Reprogramming Software (NERS)
- Personal computer running Windows XP (SP2 or later) or Windows 7 or 10 64Bit
- Applicable reprogram file
Nissan tested and validated the below listed devices. Nissan does not recommend the use of any other J2534-1 device not listed here.
| Manufacturer | Models |
| Actia | PassThru +XS |
| Autel | MaxiFlash Elite (with firmware v3.01) |
| Bosch | Mastertech VCI (SFP v5.11.9) |
| Dearborn Group | VSI-2534 |
| Drew Technologies/OPUS IVS | CarDAQ Plus, CarDAQ M, Mongoose ISO/CAN |
| Hella Gutmann Solutions | Mega Macs 42 SE (DT VCI), Mega Macs 66 (DT66) |
| Texa | TEXA Navigator TXTs Series |
Click the below link to purchase NERS diagnostic software.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will no longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
When you purchase a J-2534 reprogramming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
Please Note that J2534-1 supports reprogramming on 1999 MY and later vehicles.
How to find the proper J-2534 Reprogramming ECU file:
In order for you to locate the proper ECU file, you will need to look up the applicable Technical Services Bulletin(TSB) for your vehicle. Instructions in the TSB will pinpoint and advise you of the ECU part # to enter below.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
September 2013, Nissan and Infiniti began the phase in of “Blank” Service Parts ECUs and TCMs. Depending upon the model and model year, replacement modules come WITHOUT software. When a replacement module is installed in an applicable vehicle for any reason, it will need to be programmed.
When you purchase a J-2534 Blank programming file, you will get a zip file containing a data file (.dat, .pdx, .xcal, .7z), a .csv or .xml file and a Reprog_readme.pdf. Please review the readme file for information on where to place the files in your PC.
How to find the proper J-2534 Blank Programming ECU file:
- Obtain the blank ECU part number when you purchase the replacement ECU. Nissan’s and Infiniti’s parts catalog provides both the blank ECU part number and the ROM-DATA ID part number (after programming part number) to be used. Enter this blank ECU part number in the field below.
or
- Using C-III plus software, retrieve the blank ECU part number from the new ECU. Enter this blank ECU part number in the field below.
Please note: Take care after making your selection that the listed vehicle information matches the vehicle you are programming.
- Special Note: NERS Version 03.08 or higher supports Blank RWD, 5 speed TCM programming.
Download Purchased ECU Data File(s)
Once you have purchased ECU data file(s) and your order is completed, your ECU files can be downloaded. Please verify that you are logged in to your account before proceeding.
Purchase of ECU data enables file download access for a period of 24 hours, after which time the file will not longer appear in your list of purchased data files. Be sure to download all data files immediately following your purchase.
Special Note: Nissan and Infiniti vehicle uses a high level of security when Re/programming or Configuration is performed to the vehicle ECUs. With the release of NERS software version 04.00.01 or greater, technicians will be required to login with their Nissan or Infiniti Techinfo website user ID and password to perform Re/programming and Configuration in NERS.
Login Instruction Guide
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- 【J2534 PROTOCOL WITH SMARTLINKC】 LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- 【TOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+】 LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- 【3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNER】 LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
- 【COMPLETE 60+ HOT RESETS, CALIBRATION, INITIALIZATION, RELEARN】 LAUNCH X431 PRO3S+ELITE SmartLinkC escaner automotriz professional enjoys 60+ special service, such as Oil Reset, ABS brake bleed, EPB, SAS, BMS, Suspension, Injector reset, Power Balance, Turbo Calibration, VGT, Transmission Adaption, Throttle Adaptation, matching and etc. rigorous on-site testing has been performed to ensure 100% availability.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 🌐【Works with Autel Elite II Elite MS908 MS908S Pro II MS908CV II MK908P MK908 Pro II】Autel J2534 work with these tools to program ECUs on specific BM.W/ BE.NZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with P-C】Autel MaxiFlash Elite J2534 also supports multiple device connections to the P-C, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
Last update on 2025-04-16 / Affiliate links / Images from Amazon Product Advertising API
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