2022 Nissan Pathfinder PC840 Secondary Hood Latch

SEOCONTENT-STARTSeptember 10, 2021 Mr. Jeff Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Mr. Giuseppe: We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Derek Latta Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Smyrna plant 2. Vehicles Potentially Involved: Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from June 10, 2021 to July 28, 2021 at the Smyrna, TN plant. This issue is unique to the above manufacturing range because it originated on welding equipment maintenance process issues that are specific to Smyrna produced Pathfinder models manufactured during a specified period. No other Nissan or INFINITI vehicles are affected. The name, description and part number of the recalled components are below: Part Name Part Description Part Number RET- FR BMPR ASSY Front Bumper Assembly 62240 6TA1A 3. Total Number of Vehicles Potentially Involved: Approximately 3,030 MY 2022 Nissan Pathfinder vehicles 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: 1.3% 5. Description of the Noncompliance: Due to a welding equipment maintenance issue, certain Pathfinder vehicles may have been manufactured with insufficient welds on the secondary hood latch retainer bracket. As a result, the retainer bracket may move out of position and result in partial secondary hood latch engagement. If the retainer bracket detaches completely from the front bumper assembly, the secondary hood latch will not engage which does not comply with S4.2 of FMVSS 113; Hood Latch Systems. If this condition occurs and the primary hood latch is not engaged, the hood may open without warning and obstruct the driver’s forward view while the vehicle is in motion; increasing the risk of a crash. 6. Basis for Determination of the Existence of a Noncompliance On June 23, 2021, a Nissan technician observed that the secondary hood latch retainer bracket detached when the hood was closed on a MY22 Pathfinder on the production line. Nissan initiated a yard hold and investigated the issue. July 2021 through August 2021 – The investigation revealed that an operator failed to follow the proper weld tip change process, resulting in an insufficient weld during the welding operation. Nissan implemented a production countermeasure on July 28, 2021, to prevent the issue from reoccurring. Nissan conducted a yard audit at the Smyrna plant of 4,376 vehicles and found nine (9) that contained insufficient welds. Nissan also conducted a third party audit of 7,119 parts and found 141 parts with insufficient welds. In addition, Nissan launched a quality hold and Dealer Action to inspect certain Pathfinder units in inventory. Eight (8) additional parts were replaced on vehicles that were found with the subject condition. September 2, 2021 – Out of an abundance of caution, Nissan made a decision to recall all potentially affected vehicles to inspect, and if necessary, remedy the issue. Nissan is not aware of any warranty claims attributed to this condition. 7. Description of Corrective Action: Nissan will notify all owners of potentially affected vehicles beginning October 21, 2021. Dealers will be notified September 14, 2021. Dealers will inspect and, if necessary, replace the secondary hood latch bracket. We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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IMPORTANT SAFETY RECALL This notice applies to your vehicle: [insert VIN] OWNER NOTIFICATION NHTSA RECALL 21V-706 NOTIFICACIÓN PROPIETARIO NHTSA RECALL 21V-742 NHTSA RECALL 21V-743 Dear Nissan Pathfinder Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided certain Model Year 2022 Nissan Pathfinder vehicles fail to conform to Federal Motor Vehicle Safety Standard 113, Hood Latch Systems. Nissan has decided certain Model Year 2022 Nissan Pathfinder vehicles fail to conform to Federal Motor Vehicle Safety Standard 202a, Head Restraints. Nissan has decided a defect which relates to motor vehicle safety exists in certain Model Year 2022 Pathfinder vehicles. Our records indicate that you own or lease the Nissan vehicle subject to recall as identified by the VIN at the top of this notice. Reason for Recall Motivo del Retiro Certain Pathfinder vehicles may have been manufactured with insufficient welds on the secondary hood latch retainer bracket. As a result, the retainer bracket may move out of position and result in partial secondary hood latch engagement. If this condition occurs and the primary hood latch is not engaged, the hood may open without warning and obstruct the driver’s forward view while the vehicle is in motion, thus increasing the risk of a crash. The third-row headrests in certain Pathfinder vehicles may contain poor weld penetration on the rod that attaches the headrest to the seat assembly. As a result, the rod may detach and fully separate from the headrest assembly. Also, there is a potential misalignment of certain internal components of the third-row headrests, which may cause abnormal movement due to over-travel of the headrest. If these conditions are present in your vehicle’s third-row headrests, the headrests may not perform as intended during a crash, and could potentially increase the risk of injury. Certain Pathfinder vehicles may be equipped with second-row seat assemblies which have insufficient welds on the seat back frame. In the event of a crash with this condition, the seat back may fail and potentially increase the risk of injury to a passenger. What Nissan Will Do Qué Hará Nissan Your Nissan dealer will inspect and, if necessary, replace the secondary hood latch bracket. Your Nissan dealer will replace all three third-row headrests. Your Nissan dealer will inspect the second-row seat assembly welds and, if necessary, replace the second row seat(s). The recall repairs will be performed at no charge to you for parts and labor. The total time to perform these repairs is approximately three (3) hours. However, if seat replacement is necessary the repair could take an additional hour.] Your dealer may require your vehicle for a longer period of time based upon their work schedule. What You Should Do Qué Debes Hacer Contact any Nissan dealer at your earliest convenience to schedule an appointment to have your vehicle remedied for free. Please bring this notice with you to your service appointment. For more information about a recall, please visit the website at the link below. Para reparar tu vehículo, comunícate con cualquier concesionario Nissan a la mayor brevedad. Se requiere que traigas esta notificación el día de tu cita. Para obtener más información sobre el retiro, visite Pathfinder Secondary Hood Latch Bracket Recall https://nna.secure.force.com/recall?camp=PC840. Pathfinder Third-Row Headrests Recall https://nna.secure.force.com/recall?camp=PC844. Pathfinder Second-Row Frame Welds Recall https://nna.secure.force.com/recall?camp=PC845. If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068- 5003. The toll free number is 1-800-867-7669. Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-867-7669. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you. Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
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Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL    ~ NISSAN ~ CAMPAIGN BULLETIN Secondary Hood Latch Bracket Voluntary Recall Campaign Reference: PC840 Date: September 14, 2021 IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. Affected Models/Years: Affected Dealer Population: Inventory: 2022 Pathfinder (R53) I3,-030 110 ***** Campaign Summary ***** SERVICE COMM Activation date: -September 14, 2021 Stop Sale In Effect Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that the previously announced quality action (PC818), for new vehicle inventory, is being reclassified as a Voluntary Recall Campaign. Dealers will inspect and, if necessary, replace the secondary hood latch bracket on 3,030 specific MY2022 Pathfinder vehicles identified in Service Comm and DBS National Service History. Due to a welding equipment maintenance issue, certain Pathfinder vehicles may have been manufactured with insufficient welds on the secondary hood latch retainer bracket As a result, the retainer bracket may move out of position and result in partial secondary hood latch engagement If the retainer bracket detaches completely from the front bumper assembly, the secondary hood latch will not engage which does not comply with S4.2 of FMVSS 113; Hood Latch Systems. If this condition occurs and the primary hood latch is not engaged, the hood may open without warning and obstruct the driver’s forward view while the vehicle is in motion; increasing the risk of a crash. ***** What Dealers Should Do **** l Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign ID. PC840 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired. 3. Dealers should use NTB21-084 to inspect and, if necessary, remedy any vehicles subject to this campaign. CAMPAIGN ID: PC840 I Original Document   4. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts replacement may not be necessary. If inspection results indicate that parts replacement is required, the part listed below is currently on restriction and may be ordered via DBS. Parts may be ordered via normal process beginning September 28, 2021. NTB21-084 Nissan will begin notifying owners of all potentially affected vehicles in October 2021 via US Mail. ***** Dealer Responsibility***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign ID. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Aftersales DIVISION Frequently Asked Questions (FAQ): Q. Is this a recall? A Yes. Q. Is this a Stop Sale? A Yes. Q. What is the reason for the recall? A Due to a welding equipment maintenance issue, certain Pathfinder vehicles may have been manufactured with insufficient welds on the secondary hood latch retainer bracket As a result, the retainer bracket may move out of position and result in partial secondary hood latch CAMPAIGN ID: PC840 I Original Document engagement. If the retainer bracket detaches completely from the front bumper assembly, the secondary hood latch will not engage which does not comply with FMVSS 113; Hood Latch Systems. Q. What is the possible effect of the condition? A If this condition occurs and the primary hood latch is not engaged, the hood may open without warning and obstruct the driver’s forward view while the vehicle is in motion; increasing the risk of a crash. Q. What will be the corrective action for this voluntary recall campaign? A Dealers will inspect and, if necessary, replace the secondary hood latch bracket. Q. How long will the corrective action take? A This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A Nissan will begin notifying owners of all potentially affected vehicles in October 2021 via US Mail. Q. Is my vehicle safe to drive? A If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. If the secondary latch is not fully engaged or has detached, please ensure your hood is securely closed using the primary latch and bring your vehicle to the nearest dealer for service. Affected owners are encouraged to have their vehicles inspected and, if necessary, remedied as soon as possible upon notification. Q. Can the hood open while driving if the primary hood latch is engaged? A No. The primary hood latch works as designed. The rec all condition occurs if the secondary hood latch is not fully engaged or detaches from the front bumper retainer bracket and the primary hood latch 1s not engaged. Q. Is there anything owners can do to mitigate this condition? A Yes. If the secondary latch is not fully engaged or has detached, please ensure your hood is securely closed using the primary latch and bring your vehicle to the nearest dealer for service. CAMPAIGN ID: PC840 I Original Document Affected owners are encouraged to have their vehicles inspected and, if necessary, remedied as soon as possible upon notification. Q. Are parts readily available? A Parts replacement may not be necessary. If inspection results indicate that parts replacement is required, parts are on restriction and may be ordered via DBS. Parts may be ordered via normal process beginning September 28, 2021. Q. Is there any charge for this service? A No. The remedy will be performed for the customer free of charge for parts and labor. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A Please consult your dealer for alternate transportation availability while your vehicle is being serviced Rental is available upon customer request, while parts are on order. Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A Certain Model Year 2022 Nissan Pathfinder vehicles manufactured from June 10, 2021 to July 28, 2021 at the Smyrna, TN plant are affected CAMPAIGN ID: PC840 I Original Document Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A No. Revision History: CAMPAIGN ID: PC840 I Original Document

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