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December 9, 2021 NHTSA CAMPAIGN NUMBER: 21V957000
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
NHTSA Campaign Number: 21V957
Manufacturer Nissan North America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 24,793
Summary
Nissan North America, Inc. (Nissan
) is recalling certain 2021 Rogue vehicles. Abnormal wear inside the fuel pump may cause it to overheat and fail.
Remedy
Dealers will replace the fuel pump assembly, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan
’s number for this recall is R21B8.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Fuel Pump
Voluntary Safety Recall Campaign
Reference: R21B8
Date: July 1, 2022
Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
MY2021 Rogue (T33) | 24,793 | 76 | December 10, 2021 | YES |
***** Campaign Summary *****
Nissan is issuing a Voluntary Safety Recall Campaign on specific 2021 Rogue (T33) vehicles identified in Service Comm to replace the fuel pump assembly.
Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage. If this condition is present, the fuel pump module may fail, which may result in an engine stall while driving, increasing the risk of a crash. Alternatively, the engine may not start because of this condition.
***** What Dealers Should Do*****
- Verify campaign applicability using Service Comm or DBS National Service History – Open Campaign I.D. R21B8.
- New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
- Refer to NPSB 15-460 for additional information
- Dealers must not sell, lease trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.
- Dealers should use NTB21-113 to correct any vehicles subject to this campaign once parts become available.
- Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle.
***** Release Schedule *****
Parts
The parts restriction will be removed and dealers can order parts, as needed, via normal ordering process beginning July 8, 2022.
➢ 17040-6RE0B – Fuel Pump-In Tank (2WD)
➢ 17040-6RE1B – Fuel Pump-In Tank (4WD)
➢ 17343-6RE0B – Lock Ring
➢ 17342-9TA0A – O-Ring
Special Tool
- J-45747 (Fuel Tank Lock Ring Wrench)
Additional tools are available via TechMate @ 1-800-662-2001 or www.nissantechmate.com.
Repair
Owner Notification
Nissan began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail.
Frequently Asked Questions (FAQ):
Is this a Stop Sale?
Yes.
What is the reason for this safety recall?
Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage.
What is the possible effect of the condition?
If this condition is present, the fuel pump module may fail, which may result in an engine stall while driving, increasing the risk of a crash. Alternatively, the engine may not start because of this condition.
What will be the corrective action?
Dealers will replace the fuel pump assembly.
How long will the corrective action take?
The remedy should take approximately one (1) hour to complete. However, your Nissan dealer may require the vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Nissan began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail.
Is my vehicle safe to drive?
If any of the following conditions occur, please contact your local Nissan dealer for instructions on how to transport your vehicle to the dealership for immediate inspection:
- Engine stall with Malfunction Indicator Lamp (MIL) illuminated
- No start
- Poor acceleration
- Rapid change or fluctuations in engine Revolutions Per Minute (RPMs) visible on the combination meter
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.
Is there anything owners can do to mitigate this condition?
No.
Is there any charge for this repair?
No, the remedy will be performed for the customer free of charge for parts and labor.
Are parts readily available?
Yes.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $156 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. |
Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty):
EXPENSE CODE | DESCRIPTION | AMOUNT |
501 | Towing | $100 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. |
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain 2021 Rogue vehicles manufactured from October 16, 2020 to May 21, 2021 at the Kyushu plant are affected.
VOLUNTARY SAFETY RECALL CAMPAIGN 2021 Nissan
Rogue; Fuel Pump Assembly
VOLUNTARY SAFETY RECALL CAMPAIGN 2021 Nissan Rogue; Fuel Pump Assembly
Chronology :
March 2021 through April 2021 – Nissan learned of initial field reports that alleged fuel pump failure involving a Malfunction Indicator Lamp (MIL) “ON” and engine stall while driving. Nissan
initiated an investigation into the incident and identified additional related field reports.
May 2021 through July 2021 – Nissan initiated a returned parts investigation to collect subject parts from the field and perform duplication testing to identify the scope of the issue. The supplier also conducted a field investigation and process check.
August 2021 through September 2021 – Nissan studied the failure modes of the fuel pump and identified conditions that may lead to an engine stall while driving.
October 6, 2021 through November 2021 – Nissan discussed the ongoing investigation with NHTSA and reviewed a field claims check for U.S. market that identified 87 warranty claims alleging engine stall while driving between March 2021 and October 2021. No accidents or injuries were reported.
Working with the supplier, Nissan determined that the issue was caused by an operator assembly error during production of the fuel pump. Nissan
worked with the supplier to determine the root cause of the subject condition and identify the potentially affected fuel pumps and VINs.
December 2, 2021 – Nissan decided to recall all potentially affected vehicles to replace the fuel pump module.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
NISSAN![]() | ROGUE | 2021 |
9 Associated Documents
Recall Acknowledgement
RCAK-21V957-1378.pdf 644.878KB
Defect Notice 573 Report
RCLRPT-21V957-3205.PDF 214.094KB
Remedy Instructions and TSB
RCRIT-21V957-3319.pdf 7043.595KB
Manufacturer Notices(to Dealers,etc) – Nissan R21B8 2021 Rogue Fuel Pump – VSRC – Dealer Announcement
Manufacturer Notices(to Dealers,etc) – Nissan REVISION 1 R21B8 2021 Rogue Fuel Pump – VSRC – Dealer Announcement
RCMN-21V957-4637.pdf 150.261KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V957-7497.pdf 74.255KB
Nissan – Rogue Fuel Pump – VSRC – Dealer Announcement – July 2022
RCMN-21V957-2924.pdf 149.708KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V957-8171.PDF 211.234KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V957-0227.PDF 211.318KB
Latest Recalls Documents
- Universal Design: The included adapters, hoses and fittings cover all fuel injection systems and most Gas Engine Cars, Motorcycles, Trucks, SUVs, ATVs, UTVs, RVs. ( Does not compatible with Bosch, CIS Jetronic, TB System on GM vehicles. )
- Ideal For Mechanics: Fuel Injection Pump Pressure / Oil Combustion Spraying Pressure Gauge Teste.
- Durable: Designed for repeated use with high quality materials.
- Convenient and Safe Design: Fuel pressure tester with a quick release valve button could offer single-handed operation inflation and deflation.
- Measuring Range: 0-140psi (0-10 bar)
- 【Universal Design】:Fuel pressure Tester kit suits a variety of gasoline engines on car, truck, SUV, Motorcycle, ATV, RV, etc (Bosch, CIS Jetronic, Throttle Body System on GM vehicles excluded), not for diesel high pressure injection pump or direct-injection engine.
- 【Ideal For Mechanics】:measuring range:0-140psi / 0-10bar,Fuel Injection Pump Pressure / Oil Combustion Spraying Pressure Gauge Teste,Automotive fuel injector tester tests if the fuel supply & injection system work normally, help to judge if there are broken internal components or faulty oil lines.
- 【Multipurpose Use】:The 15" hose connects snugly to any 1/4" standard Schrader valve; the 8" hose fits all M6 fuel pressure test ports; and the M8, M10, M12, and M14 adapters make sure this tool kit can be used on a variety of cars, trucks, motorcycles, and more.
- 【Convenient And Safe Design】:Fuel pressure tester with a quick release valve button could offer single-handed operation inflation and deflation.
- 【Satisfied Customer Service】:This fuel injection pump pressure test kit helps to find most auto fuel system issues, it is a must have kit for DIYer or professional mechanic.Any quality related problem in 1 year, we will replace the fittings for free or refund.
- Dual Dial For Accurate Reading, With A 140 PSI /10 Bar Scale
- Deluxe Manometer Fuel Injection Pressure Tester Gauge Kit
- Set comes in a specially designed molded case to make storage easy and organized.
- A time saving quick coupler connection at the end of he gauge hose makes a speedy and efficient couple possible with most adapters.
- The included adapters, hoses and fittings cover all fuel injection systems and most cars and trucks world wide!
- High Accuracy: The fuel pressure tester adopts high-precision sensors, which can accurately measure the pressure change of the fuel system with very small error, providing reliable testing data for you
- Wide Compatibility: This fuel pressure tester kit comes with multiple hoses and adapters for most cars and vehicles, but note that it does not work with diesel high-pressure injection pumps or direct injection engines
- Easy to Operate: The fuel pressure gauge is designed with humanization and easy to understand. Simply connect the tester to the fuel system and you can quickly read the pressure data, which saves your time and energy
- Corrosion Resistance: The fuel pressure tester is made of high-strength materials with good corrosion and impact resistance. It can maintain stability and reliability for a long time even under harsh working environment
- Packing List: 1 x 3-1/2" big dial pressure gauge, 2 x Cut hose, 2 x Hose clamps, 1 x T type parts, 13 x adapters, 1 x 8"L short hose, 1 x 15"L long hose with drain hose
- PARAMETER---Double Scale Gauge:0-7bar,0-100psi.Three size adapters :6.30mm(SAE 1/4)7.89mm(SAE 5/16)9.49mm(SAE 3/8).
- UNIVERSAL DESIGN ---Used on any engine you need to read fuel psi on.Helps identify and diagnose low fuel pressure, a faulty fuel pressure regulator, leaking injectors, fuel leaks, and clogged fuel filters.
- WELL MADE---High quality brass connectors and Corrosion resistant rubber hose.Will last a long time.
- NOTE---Never use this Fuel Pressure Tester Kit on Diesel engines!
- UNIVERSAL FUEL PRESSURE TESTER: This pressure tester kit by Orion Motor Tech includes everything you need to quickly and easily check fuel injection pump pressure on most gasoline vehicles
- MULTIPURPOSE USE: The 15" hose connects snugly to any 1/4" standard Schrader valve; the 8" hose fits all M6 fuel pressure test ports; and the M8, M10, M12, and M14 adapters make sure this tool kit can be used on a variety of cars, trucks, motorcycles, and more
- EASY-TO-READ DUAL GAUGE: The fuel pressure gauge features a shockproof rubber casing and a large dual-scale dial with readings in both psi and bars for easy and accurate readings on American and metric systems
- DURABLE MATERIALS: The adapters of our fuel pressure test kit are made of high-quality brass and aluminum for lasting strength and corrosion resistance, while the rubber hoses endure pressure up to 300 psi for your safe use
- EASY PORTABILITY: These fuel injector testers for mechanics come with a rugged blow-molded case, keeping everything organized and easy to store or transport between jobs
- FUEL INJECTION PRESSURE TESTER KIT: Fuel injection pressure kit is made of high quality materials which have good durability and reliability.
- EASY INSTALLATION:Fuel injection pressure kits are well-designed for simple and easy installation. Equipped with the required connectors and installation guide, it enables users to complete the installation quickly and accurately, saving time.
- Precision Parameters. Fuel Pressure Gauge Kit has a dual dial for accurate readings in the range of 140 PSI / 10 Bar
- VERSATILE USE:This fuel injection pressure tester kit is commonly used for a wide range of vehicles and engine types, including automobiles, motorcycles, and boats. It is compatible with a wide range of fuel injection systems, providing superior fuel injection solutions for different types of vehicles.
- Warranty: If you have any questions you can contact us in time, your satisfaction and approval is our eternal pursuit. The product can be returned unconditionally within one month, we also provide one year warranty. Please check whether the kit is suitable for your vehicle as soon as possible after receiving the goods, thank you very much!
- Sensitive pointer is precise and easy to read. Return to zero automatically with 0 to 140psi (0-10bar) measuring range. A tight connection between meter and hose achieves an accurate testing results.
- To prevent inadvertent discharge of fuel, this fuel injection pressure tester is equipped with quick connect system and pressure release valve fittings with long drain hose to make sure safe and fast use.
- Used on any engine you need to read fuel psi on.Helps identify and diagnose low fuel pressure, a faulty fuel pressure regulator, leaking injectors, fuel leaks, and clogged fuel filters.The included adapters, hoses and fittings cover all fuel injection systems and most cars and trucks world wide.
- Durable & Wear-proof Workmanship-- Made of high quality copper and rubber, our professional fuel tester is firm, rustproof, wear-proof for long time use.Convenient and portable for quick, easy use wherever the job.
- All kits are provided with lifetime technical support and one-year limited warranty.If there is any problem during the purchase period, please contact us at any time, and we will provide the most professional and timely service.
- Dual Dial For Accurate Reading, With A 140 PSI /10 Bar Scale
- Deluxe Manometer Fuel Injection Pressure Tester Gauge Kit
- Set comes in a specially designed molded case to make storage easy and organized.
- A time saving quick coupler connection at the end of he gauge hose makes a speedy and efficient couple possible with most adapters.
- The included adapters, hoses and fittings cover all fuel injection systems and most cars and trucks world wide!
- OTC's Fuel Pressure Test Kit quickly and easily locates any malfunctioning fuel system component - fuel filters, pressure regulators, fuel lines, and fuel pumps - without removing it from the vehicle
- Large, easy to read gauge features an impact resistant rubber encased housing
- 0-100 psi, 0-700 kPa
- High quality solid brass fittings, hose, and tubing for long lasting performance and reliability
- Convenient pressure relief valve allows for safe, clean testing
SEOCONTENT-START
OWNER NOTIFICATION NHTSA RECALL 21V-917 NOTIFICACIÓN PROPRIETARIO Dear Frontier Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that certain 2022 Model Year Nissan Frontier Crew Cab Long Bed vehicles fail to conform to Federal Motor Vehicle Standard (FMVSS) number 301, “Fuel System Integrity.” Our records indicate that you own or lease the Nissan vehicle subject to this recall as identified by the VIN on the inside of this notice. Reason for Recall Motivo del Retiro Due to a production error that has since been corrected, certain Model Year 2022 Frontier Crew Cab Long Bed vehicles were assembled without a tow hitch installed. Without a rear tow hitch, in the event of a rear collision, affected vehicles could experience leaf spring contact with the fuel tank. This contact could potentially result in a fuel leak, increasing the risk of injury. In this condition, the vehicle would not comply with FMVSS 301. What Nissan Will Do Qué Hará Nissan Your Nissan dealer will install the tow hitch and trailer tow harness kit, free of charge. The installation could take up to one and a half (1.5) hours to complete. Your dealer may require the vehicle for a longer period of time based upon the dealer’s work schedule. What You Should Do Qué Debes Hacer Please contact your Nissan dealer in order to arrange an appointment to have your tow hitch installed as soon as possible. Please bring this notice with you when you attend your service appointment. Comunícate con cualquier concesionario Nissan a la mayor brevedad para concertar una cita de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=PC855. Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=PC855. If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669. Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-867- 7669. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153); or go to http://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you. Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
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CAMPAIGN BULLETIN Fuel Pump Voluntary Safety Recall Campaign Reference: R21B8 Date: March 1, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R21B8 | REVISION 1 IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. UPDATE March 1, 2022 Please discard earlier versions of this bulletin. The announcement from December 10, 2021 has been revised to include: • The following parts have been placed on parts restriction. Dealers may place an SVC order for the parts listed below via DBS beginning March 1, 2022. Orders will be fulfilled in the order they were received. 17040-6RE0B – Fuel Pump-In Tank (2WD) 17040-6RE1B – Fuel Pump-In Tank (4WD) 17343-6RE0B – Lock Ring 17342-9TA0A – O-Ring Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect MY2021 Rogue (T33) 24,793 76 December 10, 2021 YES ***** Campaign Summary ***** Nissan is issuing a Voluntary Safety Recall Campaign on specific 2021 Rogue (T33) vehicles identified in Service Comm to replace the fuel pump assembly. Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage. If this condition is present, the fuel pump module may fail, which may result in an engine stall while driving, increasing the risk of a crash. Alternatively, the engine may not start because of this condition. ***** What Dealers Should Do***** 1. Verify campaign applicability using Service Comm or DBS National Service History – Open Campaign I.D. R21B8. • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information • Please continue to check newly arriving inventory for campaign applicability. 2. Dealers must not sell, lease trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. CAMPAIGN ID: R21B8 | REVISION 1 3. Dealers should use NTB21-113 to correct any vehicles subject to this campaign once parts become available. 4. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts The following parts have been placed on parts restriction. Dealers may place an SVC order for the parts listed below via DBS beginning March 1, 2022. Orders will be fulfilled in the order they were received. 17040-6RE0B – Fuel Pump-In Tank (2WD) 17040-6RE1B – Fuel Pump-In Tank (4WD) 17343-6RE0B – Lock Ring 17342-9TA0A – O-Ring Special Tool • J-45747 (Fuel Tank Lock Ring Wrench) Additional tools are available via TechMate @ 1-800-662-2001 or www.nissantechmate.com. Repair • NTB21-113 Owner Notification Nissan began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail. ***** Dealer Responsibility **** It is the dealer’s responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Aftersales DIVISION Frequently Asked Questions (FAQ): Q. Is this a Stop Sale? A. Yes. Q. What is the reason for this safety recall? A. Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage. CAMPAIGN ID: R21B8 | REVISION 1 Q. What is the possible effect of the condition? A. If this condition is present, the fuel pump module may fail, which may result in an engine stall while driving, increasing the risk of a crash. Alternatively, the engine may not start because of this condition. Q. What will be the corrective action? A. Dealers will replace the fuel pump assembly. Q. How long will the corrective action take? A. The remedy should take approximately one (1) hour to complete. However, your Nissan dealer may require the vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail. Q. Is my vehicle safe to drive? A. If any of the following conditions occur, please contact your local Nissan dealer for instructions on how to transport your vehicle to the dealership for immediate inspection: • Engine stall with Malfunction Indicator Lamp (MIL) illuminated • No start • Poor acceleration • Rapid change or fluctuations in engine Revolutions Per Minute (RPMs) visible on the combination meter If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. No. Q. Is there any charge for this repair? A. No, the remedy will be performed for the customer free of charge for parts and labor. CAMPAIGN ID: R21B8 | REVISION 1 Q. Are parts readily available? A. Parts are on restriction and may be ordered via DBS. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance? A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty): EXPENSE CODE DESCRIPTION AMOUNT 501 Towing $100 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain 2021 Rogue vehicles manufactured from October 16, 2020 to May 21, 2021 at the Kyushu plant are affected. Revision History: Date Announcement Purpose December 10, 2021 Voluntary Safety Recall Campaign New campaign announcement March 1, 2022 REVISION 1 Parts Update
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CAMPAIGN BULLETIN Fuel Pump Voluntary Safety Recall Campaign Reference: R21B8 Date: July 1, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R21B8 | REVISION 2 IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect MY2021 Rogue (T33) 24,793 76 December 10, 2021 YES ***** Campaign Summary ***** Nissan is issuing a Voluntary Safety Recall Campaign on specific 2021 Rogue (T33) vehicles identified in Service Comm to replace the fuel pump assembly. Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage. If this condition is present, the fuel pump module may fail, which may result in an engine stall while driving, increasing the risk of a crash. Alternatively, the engine may not start because of this condition. ***** What Dealers Should Do***** 1. Verify campaign applicability using Service Comm or DBS National Service History – Open Campaign I.D. R21B8. • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information 2. Dealers must not sell, lease trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. Dealers should use NTB21-113 to correct any vehicles subject to this campaign once parts become available. 4. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle. UPDATE July 1, 2022 Please discard earlier versions of this bulletin. The announcement from March 1, 2022 has been revised to include: • The parts restriction will be removed and dealers can order parts, as needed, via normal ordering process beginning July 8, 2022. Parts currently on order in DBS will be fulfilled. CAMPAIGN ID: R21B8 | REVISION 2 ***** Release Schedule ***** Parts The parts restriction will be removed and dealers can order parts, as needed, via normal ordering process beginning July 8, 2022. 17040-6RE0B – Fuel Pump-In Tank (2WD) 17040-6RE1B – Fuel Pump-In Tank (4WD) 17343-6RE0B – Lock Ring 17342-9TA0A – O-Ring Special Tool • J-45747 (Fuel Tank Lock Ring Wrench) Additional tools are available via TechMate @ 1-800-662-2001 or www.nissantechmate.com. Repair • NTB21-113 Owner Notification Nissan began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail. ***** Dealer Responsibility **** It is the dealer’s responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary safety recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a Stop Sale? A. Yes. Q. What is the reason for this safety recall? A. Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage. Q. What is the possible effect of the condition? A. If this condition is present, the fuel pump module may fail, which may result in an engine stall while CAMPAIGN ID: R21B8 | REVISION 2 driving, increasing the risk of a crash. Alternatively, the engine may not start because of this condition. Q. What will be the corrective action? A. Dealers will replace the fuel pump assembly. Q. How long will the corrective action take? A. The remedy should take approximately one (1) hour to complete. However, your Nissan dealer may require the vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail. Q. Is my vehicle safe to drive? A. If any of the following conditions occur, please contact your local Nissan dealer for instructions on how to transport your vehicle to the dealership for immediate inspection: • Engine stall with Malfunction Indicator Lamp (MIL) illuminated • No start • Poor acceleration • Rapid change or fluctuations in engine Revolutions Per Minute (RPMs) visible on the combination meter If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. No. Q. Is there any charge for this repair? A. No, the remedy will be performed for the customer free of charge for parts and labor. Q. Are parts readily available? A. Yes. CAMPAIGN ID: R21B8 | REVISION 2 Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance? A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty): EXPENSE CODE DESCRIPTION AMOUNT 501 Towing $100 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain 2021 Rogue vehicles manufactured from October 16, 2020 to May 21, 2021 at the Kyushu plant are affected. Revision History: Date Announcement Purpose December 10, 2021 Voluntary Safety Recall Campaign New campaign announcement March 1, 2022 REVISION 1 Parts Update July 1, 2022 REVISION 2 Parts restriction lift
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-957 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : DEC 09, 2021 NHTSA Recall No. : 21V-957 Manufacturer Recall No. : R21B8 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 24,793 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Based on production records, this issue is unique to Model Year 2021 Nissan Rogue vehicles manufactured during the specified production period. No other Nissan or INFINITI vehicles are affected. Production Dates : OCT 16, 2020 – MAY 21, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Due to an operator assembly error at the supplier, affected pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excessive heat and melting damage. In this condition, the fuel pump may fail. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the fuel pump fails, it may cause an engine stall while driving, increasing the risk of a crash. Alternatively, the engine may not start because of this condition. Description of the Cause : NR Identification of Any Warning that can Occur : There is no preceding warning. Part 573 Safety Recall Report 21V-957 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : FUEL PUMP-IN TANK Component Description : Fuel Pump (2WD) Component Part Number : 17040 6RE0A Component Name 2 : FUEL PUMP-IN TANK Component Description : Fuel Pump (4WD) Component Part Number : 17040 6RE1A Supplier Identification : Component Manufacturer Name : TI Automotive Japan Gunma Ltd. Address : 1-23-1 Kunisadacho, Isesaki-shi Gunma-ken Foreign States 379-221 Country : Japan Chronology : March 2021 through April 2021 – Nissan learned of initial field reports that alleged fuel pump failure involving a Malfunction Indicator Lamp (MIL) “ON” and engine stall while driving. Nissan initiated an investigation into the incident and identified additional related field reports. May 2021 through July 2021 – Nissan initiated a returned parts investigation to collect subject parts from the field and perform duplication testing to identify the scope of the issue. The supplier also conducted a field investigation and process check. August 2021 through September 2021 – Nissan studied the failure modes of the fuel pump and identified conditions that may lead to an engine stall while driving. October 6, 2021 through November 2021 – Nissan discussed the ongoing investigation with NHTSA and reviewed a field claims check for U.S. market that identified 87 warranty claims alleging engine stall while driving between March 2021 and October 2021. No accidents or injuries were reported. Working with the supplier, Nissan determined that the issue was caused by an operator assembly error during production of the fuel pump. Nissan worked with the supplier to determine the root cause of the subject condition and identify the potentially affected fuel pumps and VINs. Part 573 Safety Recall Report 21V-957 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 December 2, 2021 – Nissan decided to recall all potentially affected vehicles to replace the fuel pump module. Description of Remedy : Description of Remedy Program : Dealers will replace the fuel pump assembly. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for the subject vehicles because they are still under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified beginning December 10, 2021. Owners of all potentially affected vehicles will be notified beginning on January 26, 2022, to bring their vehicle to the dealer for repair. Planned Dealer Notification Date : DEC 10, 2021 – NR Planned Owner Notification Date : JAN 26, 2022 – NR * NR – Not Reported
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