R21B8 – Fuel Pump May Overheat – 2021 Nissan Rogue

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December 9, 2021 NHTSA CAMPAIGN NUMBER: 21V957000

Fuel Pump May Overheat

Fuel pump failure may cause an engine stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V957

Manufacturer NissaneBay North America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 24,793

 

Summary

NissaneBay North America, Inc. (NissaneBay) is recalling certain 2021 Rogue vehicles. Abnormal wear inside the fuel pump may cause it to overheat and fail.

 

Remedy

Dealers will replace the fuel pump assembly, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact NissaneBay customer service at 1-800-867-7669. NissaneBay’s number for this recall is R21B8.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Fuel Pump
Voluntary Safety Recall Campaign

Reference: R21B8
Date: July 1, 2022

 

Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date:Stop Sale  In Effect
MY2021 Rogue (T33)24,79376 December 10, 2021YES

 

***** Campaign Summary ***** 

NissaneBay is issuing a Voluntary Safety Recall Campaign on specific 2021 Rogue (T33) vehicles identified in Service Comm to replace the fuel pump assembly.

Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage.  If this condition is present, the fuel pump module may fail, which may result in an engine stall while driving, increasing the risk of a crash.  Alternatively, the engine may not start because of this condition.

 

***** What Dealers Should Do*****

  1. Verify campaign applicability using Service Comm or DBS National Service History – Open Campaign I.D. R21B8.
  • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
  • Refer to NPSB 15-460 for additional information

 

  1. Dealers must not sell, lease trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.

 

  1. Dealers should use NTB21-113 to correct any vehicles subject to this campaign once parts become available.

 

  1. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle.

 

***** Release Schedule *****

Parts

The parts restriction will be removed and dealers can order parts, as needed, via normal ordering process beginning July 8, 2022.

17040-6RE0B Fuel Pump-In Tank (2WD)

17040-6RE1B Fuel Pump-In Tank (4WD)

17343-6RE0B – Lock Ring

17342-9TA0A – O-Ring

 

Special Tool

Additional tools are available via TechMate @ 1-800-662-2001 or www.nissantechmate.com.

 

Repair

 

Owner Notification

NissaneBay began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail.

 


Frequently Asked Questions (FAQ): 

Is this a Stop Sale?

Yes.

 

What is the reason for this safety recall?

Due to a supplier manufacturing assembly error, affected fuel pumps may experience abnormal wear between the fuel pump brush and commutator, which may cause excess heat and melting damage.

 

What is the possible effect of the condition?

If this condition is present, the fuel pump module may fail, which may result in an engine stall while driving, increasing the risk of a crash.  Alternatively, the engine may not start because of this condition.

 

What will be the corrective action?

Dealers will replace the fuel pump assembly.

 

How long will the corrective action take?

The remedy should take approximately one (1) hour to complete. However, your NissaneBay dealer may require the vehicle for a longer period of time based upon their work schedule.

 

When will vehicle owners be notified?

NissaneBay began sending notifications to owners of all potentially affected vehicles in January 2022 via U.S. Mail.

 

Is my vehicle safe to drive?

If any of the following conditions occur, please contact your local NissaneBay dealer for instructions on how to transport your vehicle to the dealership for immediate inspection:

  • Engine stall with Malfunction Indicator Lamp (MIL) illuminated
  • No start
  • Poor acceleration
  • Rapid change or fluctuations in engine Revolutions Per Minute (RPMs) visible on the combination meter

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from NissaneBay, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.

 

Is there anything owners can do to mitigate this condition?

No.

 

Is there any charge for this repair?

No, the remedy will be performed for the customer free of charge for parts and labor.

 

Are parts readily available?

 Yes.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized NissaneBay dealer is able to perform the recall campaign.

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Is towing covered for vehicles outside of warranty that are no longer eligible for NissaneBay Roadside Assistance?

 Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty):

EXPENSE CODE DESCRIPTION AMOUNT
501 Towing $100 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

 

I have lost confidence in the vehicle. Will NissaneBay replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Certain 2021 Rogue vehicles manufactured from October 16, 2020 to May 21, 2021 at the Kyushu plant are affected.

 


VOLUNTARY SAFETY RECALL CAMPAIGN 2021 NissaneBay Rogue; Fuel Pump Assembly

 

VOLUNTARY SAFETY RECALL CAMPAIGN 2021 Nissan Rogue; Fuel Pump Assembly

 


Chronology :

March 2021 through April 2021 – NissaneBay learned of initial field reports that alleged fuel pump failure involving a Malfunction Indicator Lamp (MIL) “ON” and engine stall while driving. NissaneBay initiated an investigation into the incident and identified additional related field reports.

May 2021 through July 2021 – NissaneBay initiated a returned parts investigation to collect subject parts from the field and perform duplication testing to identify the scope of the issue. The supplier also conducted a field investigation and process check.

August 2021 through September 2021 – NissaneBay studied the failure modes of the fuel pump and identified conditions that may lead to an engine stall while driving.

October 6, 2021 through November 2021 – NissaneBay discussed the ongoing investigation with NHTSA and reviewed a field claims check for U.S. market that identified 87 warranty claims alleging engine stall while driving between March 2021 and October 2021. No accidents or injuries were reported.

Working with the supplier, NissaneBay determined that the issue was caused by an operator assembly error during production of the fuel pump. NissaneBay worked with the supplier to determine the root cause of the subject condition and identify the potentially affected fuel pumps and VINs.

December 2, 2021 – NissaneBay decided to recall all potentially affected vehicles to replace the fuel pump module.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
NISSANeBayROGUE2021

 


9 Associated Documents

Recall Acknowledgement

RCAK-21V957-1378.pdf 644.878KB

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Defect Notice 573 Report

RCLRPT-21V957-3205.PDF 214.094KB

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Remedy Instructions and TSB

RCRIT-21V957-3319.pdf 7043.595KB

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Manufacturer Notices(to Dealers,etc) – NissaneBay R21B8 2021 Rogue Fuel Pump – VSRC – Dealer Announcement

RCMN-21V957-6561.pdf 991.36KB

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Manufacturer Notices(to Dealers,etc) – NissaneBay REVISION 1 R21B8 2021 Rogue Fuel Pump – VSRC – Dealer Announcement

RCMN-21V957-4637.pdf 150.261KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V957-7497.pdf 74.255KB

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NissaneBay – Rogue Fuel Pump – VSRC – Dealer Announcement – July 2022

RCMN-21V957-2924.pdf 149.708KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-21V957-8171.PDF 211.234KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-21V957-0227.PDF 211.318KB

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