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April 13, 2022 NHTSA CAMPAIGN NUMBER: 22V244000
Headlight Aim May Be Misaligned/FMVSS 108
An improperly aimed headlight may reduce the driver’s visibility, increasing the risk of a crash.
NHTSA Campaign Number: 22V244000
Manufacturer Nissan North America, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 5,520
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2020 Sentra vehicles, equipped with LED headlights. The right-hand headlight aim may be misaligned. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamp, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will replace the right-hand headlight, free of charge. Owner notification letters were mailed June 10, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is R20B4.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Right Hand LED (Light-Emitting Diode) Headlamp Assembly
Voluntary Recall Campaign
Reference: R20B4
Date: September 2, 2022
UPDATE September 2, 2022
Please discard earlier versions of this bulletin.
The announcement from April 14, 2022 has been revised to include:
- The parts restriction will be removed on the following part and dealers will be able to order, as needed, via normal ordering process beginning September 9, 2022:
➢ 26010-6LB5A Headlamp Assy-RH
Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
2020 Sentra (B18) | 5,011 | NA | August 27, 2020 | YES |
***** Campaign Summary *****
Nissan is revising the Voluntary Recall Campaign to include previously retailed VINs. Dealers will replace the right-hand side LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part for specific 2020 Sentra (B18) vehicles identified in Service Comm.
Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13. Under this condition, the affected vehicle may not comply with certain re-aiming performance requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 108; Lamps, reflective devices, and associated equipment. The issue does not impact headlamp aim and performance at the time of manufacturing.
Affected vehicles are subject to stop sale.
***** Release Schedule *****
Parts
Part will be removed from restriction on September 9, 2022, and may be ordered via normal process.
➢ 26010-6LB5A Headlamp Assy-RH
Repair
- NTB20-059
Owner Notification
Nissan will begin sending notifications to owners of all potentially affected vehicles in June 2022, via U.S. Mail.
Frequently Asked Questions (FAQ):
Is this a safety recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the recall?
Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13. Under this condition, the affected vehicle may not comply with certain re-aiming performance requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 108; Lamps, reflective devices, and associated equipment.
What is the possible effect of the condition?
Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night.
What will be the corrective action for this voluntary recall campaign?
Dealers will replace the right-hand LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part.
How long will the corrective action take?
This free service should take up to one (1) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Nissan will begin sending notifications to owners of all potentially affected vehicles in June 2022, via U.S. Mail.
Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.
Is there anything owners can do to mitigate this condition?
No.
Are parts readily available?
Part is on restriction and may be ordered via DBS.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $156 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to WBP19-017 for additional information on application of rental reimbursement. |
Is there any charge for the repair?
No. The remedy will be performed for the customer free of charge for parts and labor.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain MY2020 Nissan Sentra (B18) vehicles equipped with LED (Light-Emitting Diode) headlamps and manufactured between November 26, 2019 and March 24, 2020 at the Aguascalientes, Mexico plant are affected.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
No.
Description of the Noncompliance:
In affected lamps, the supplier did not apply the correct aiming logic when setting the head lamp aim parameters. As a result, the right-hand LED headlamp aim may be misaligned resulting in a vertical gradient value below 0.13. In this condition, the aiming performance does not meet the minimum specification defined in S10.18.9.1.2 of FMVSS No. 108; Lamps, reflective devices, and associated equipment. Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night.
Basis for Determination of the Existence of a Noncompliance
In March 2020, during a Federal Motor Vehicle Safety Standard (FMVSS) audit at the supplier, an issue with the right-hand LED head lamp was discovered.
May 2020 – The supplier notified Nissan of the potential non-compliance and began an investigation into the issue to determine root cause.
June 2020 through July 2020 – During the manufacturing process review, the supplier discovered that the correct aiming logic was not applied when setting the right-hand LED head lamp aim parameters. Additionally, an audit of the supplier’s documentation revealed that the control plan review only occurred every six (6) months, allowing the incorrect specification to go undetected.
August 2020 – The supplier reviewed its production records to determine whether the subject LED head lamp assemblies could have been supplied to Nissan. Upon confirming that this was indeed the case, Nissan reviewed its records and determined that certain Nissan Sentra may contain the subject LED head lamp.
August 19, 2020 – Upon confirming that the aiming issue affected compliance with FMVSS No. 108, Nissan made a noncompliance determination.
August 26, 2020 through September 18, 2020 – The supplier shared information and requested consideration of a potential for filing a Petition of Decision of Inconsequential Noncompliance.
September 18, 2020 – Based on the above, Nissan decided to file a Petition of Decision of Inconsequential Noncompliance for relief from notification and remedy requirements under the Motor Vehicle Safety Act on behalf of the supplier in light of the new evidence provided.
April 6, 2022 – NHTSA denied Nissan’s petition.
April 12, 2022 – Nissan made a noncompliance decision to recall the Sentra vehicles and replace the subject right-hand LED headlamps.
Description of Corrective Action:
Nissan will notify all owners of potentially affected vehicles on June 3, 2022. Dealers will be notified on April 14, 2022. Dealers will replace the right-hand LED headlamp to remedy this condition.
2020 Nissan Sentra; RH Led Front Combination Lamp (Headlamp)
2020 Nissan Sentra; RH Led Front Combination Lamp (Headlamp)
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
NISSAN | SENTRA | 2020 |
10 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V244-6328.PDF 214.442KB
April 13, 2022 NONCOMPLIANCE INFORMATION REPORT
RMISC-22V244-5278.pdf 74.474KB
Recall Acknowledgement
RCAK-22V244-9570.pdf 644.986KB
Manufacturer Notices(to Dealers,etc) – Nissan REVISION 2 – R20B4 – 2020 Sentra RH Headlamp – NCIR – Dealer Announcement
RCMN-22V244-9421.pdf 148.278KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V244-4813.pdf 86.445KB
Remedy Instructions and TSB
RCRIT-22V244-7314.pdf 59.687KB
Nissan – Dealer Announcement – September 2022
RCMN-22V244-1606.pdf 148.387KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V244-1616.PDF 211.24KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V244-4998.PDF 211.24KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V244-8547.PDF 211.327KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V244&docType=RCL
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SEOCONTENT-START
April 13, 2022 Mr. Jeff Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Mr. Giuseppe: We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan Mexicana, S.A. de C.V. Aguascalientes plant 2. Vehicles Potentially Involved: Certain Model Year 2020 Nissan Sentra vehicles manufactured in the Auguascalientes, Mexico plant from November 26, 2019 (Start of Production) to March 24, 2020. Based on production records, the head lamp aiming issue only affects the right-hand head lamp on Model Year 2020 Nissan Sentra vehicles equipped with LED (Light-Emitting Diode) head lamps. The left-hand side LED head lamp meets FMVSS 108 requirements. The subject right-hand LED headlamps are specific to Sentra vehicles produced at the Agualscalientes plant and this issue affects no other Nissan or Infiniti vehicles. The LED head lamp manufacturer is: ICHIKOH INDUSTRIES., LTD. 80 Itado, Isehara-shi, Kanagawa-ken 259-1192 Mr. Shozo Kawate Quality Assurance Vice President shozo.kawate@valeo.com +81-(0)463-96-1451 The country of origin of the LED head lamp manufacturer is: Japan 3. Total Number of Vehicles Potentially Involved: Approximately 5,520 Model Year 2020 Nissan Sentra vehicles 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: 100% Part Number Description Applicable Model 26010-6LB5A RH Head Lamp 2020 Nissan Sentra 5. Description of the Noncompliance: In affected lamps, the supplier did not apply the correct aiming logic when setting the head lamp aim parameters. As a result, the right-hand LED headlamp aim may be misaligned resulting in a vertical gradient value below 0.13. In this condition, the aiming performance does not meet the minimum specification defined in S10.18.9.1.2 of FMVSS No. 108; Lamps, reflective devices, and associated equipment. Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night. 6. Basis for Determination of the Existence of a Noncompliance In March 2020, during a Federal Motor Vehicle Safety Standard (FMVSS) audit at the supplier, an issue with the right-hand LED head lamp was discovered. May 2020 – The supplier notified Nissan of the potential non-compliance and began an investigation into the issue to determine root cause. June 2020 through July 2020 – During the manufacturing process review, the supplier discovered that the correct aiming logic was not applied when setting the right-hand LED head lamp aim parameters. Additionally, an audit of the supplier’s documentation revealed that the control plan review only occurred every six (6) months, allowing the incorrect specification to go undetected. August 2020 – The supplier reviewed its production records to determine whether the subject LED head lamp assemblies could have been supplied to Nissan. Upon confirming that this was indeed the case, Nissan reviewed its records and determined that certain Nissan Sentra may contain the subject LED head lamp. August 19, 2020 – Upon confirming that the aiming issue affected compliance with FMVSS No. 108, Nissan made a noncompliance determination. August 26, 2020 through September 18, 2020 – The supplier shared information and requested consideration of a potential for filing a Petition of Decision of Inconsequential Noncompliance. September 18, 2020 – Based on the above, Nissan decided to file a Petition of Decision of Inconsequential Noncompliance for relief from notification and remedy requirements under the Motor Vehicle Safety Act on behalf of the supplier in light of the new evidence provided. April 6, 2022 – NHTSA denied Nissan’s petition. April 12, 2022 – Nissan made a noncompliance decision to recall the Sentra vehicles and replace the subject right-hand LED headlamps. 7. Description of Corrective Action: Nissan will notify all owners of potentially affected vehicles on June 3, 2022. Dealers will be notified on April 14, 2022. Dealers will replace the right-hand LED headlamp to remedy this condition. We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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OWNER NOTIFICATION NHTSA RECALL 22V-244 NOTIFICACIÓN PROPRIETARIO Dear Nissan Sentra Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nissan has decided that certain 2020 Model Year Nissan Sentra vehicles fail to conform to Federal Motor Vehicle Standard (FMVSS) number 108, “Lamps, reflective devices, and associated equipment.” Our records indicate that you own or lease the Nissan vehicle identified by the VIN on the inside of this notice. Reason for Recall Motivo del Retiro Due to a supplier issue, the correct aiming logic was not applied when setting the headlamp aim parameters on your vehicle. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned. Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night. What Nissan Will Do Qué Hará Nissan Your Nissan dealer will replace the right-hand LED headlamp assembly free of charge. This free service may take up to one (1) hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. What You Should Do Qué Debes Hacer Contact your Nissan dealer at your earliest convenience in order to arrange an appointment to have your vehicle repaired. Please bring this notice with you when you keep your service appointment. Comunícate con cualquier concesionario Nissan a la mayor brevedad para concertar una cita de reparación para tu vehículo. Se requiere que traigas esta notificación el día de tu cita. For more information about the recall, please visit https://nna.secure.force.com/recall?camp=R20B4. Para obtener más información sobre el retiro, visite https://nna.secure.force.com/recall?camp=R20B4. If the dealer fails to, or is unable to make the necessary repairs free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-867-7669. Si el concesionario no cumple, o no le es posible realizar las reparaciones necesarias sin cargos, puedes contactar al Departamento Nacional de Asuntos del Consumidor a: National Consumer Affairs Department, Nissan North America, Inc. P.O. Box 685003, Franklin, TN 37068-5003. El número libre de cargos es 1-800-867-7669. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888- 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your cooperation. We appreciate your Nissan ownership and apologize for any inconvenience this may cause you. Gracias por tu cooperación. Agradecemos tu patrocinio como dueño de un Nissan y te ofrecemos nuestras disculpas por cualquier inconveniente que esto pueda ocasionar.
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CAMPAIGN BULLETIN Right Hand LED (Light-Emitting Diode) Headlamp Assembly Voluntary Recall Campaign Reference: R20B4 Date: April 14, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R20B4 | REVISION 2 IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2020 Sentra (B18) 5,011 NA August 27, 2020 YES ***** Campaign Summary ***** Nissan is revising the Voluntary Recall Campaign to include previously retailed VINs. Dealers will replace the right-hand side LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part for specific 2020 Sentra (B18) vehicles identified in Service Comm. Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13. Under this condition, the affected vehicle may not comply with certain re-aiming performance requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 108; Lamps, reflective devices, and associated equipment. The issue does not impact headlamp aim and performance at the time of manufacturing. Affected vehicles are subject to stop sale. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Non-Compliance Recall Campaign using Service Comm or DBS National Service History Campaign I.D. R20B4. 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired. 3. Dealers should use NTB20-059 to correct any vehicles subject to this campaign. UPDATE April 14, 2022 Please discard earlier versions of this bulletin. The announcement from October 1, 2020 has been revised to include: • The campaign VIN population is expanded to include previously retailed VINs. • The following part has been placed on parts restriction. Dealers may place an SVC order for the part listed below via DBS beginning April 14, 2022. 26010-6LB5A Headlamp Assy-RH CAMPAIGN ID: R20B4 | REVISION 2 4. Once remedied dealers should destroy the removed part and submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts Part is on restriction and may be ordered via DBS. 26010-6LB5A Headlamp Assy-RH Repair • NTB20-059 Owner Notification Nissan will begin sending notifications to owners of all potentially affected vehicles in June 2022, via U.S. Mail. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a safety recall? A. Yes. Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the recall? A. Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13. Under this condition, the affected vehicle may not comply with certain re-aiming performance requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 108; Lamps, reflective devices, and associated equipment. CAMPAIGN ID: R20B4 | REVISION 2 Q. What is the possible effect of the condition? A. Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night. Q. What will be the corrective action for this voluntary recall campaign? A. Dealers will replace the right-hand LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part. Q. How long will the corrective action take? A. This free service should take up to one (1) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will begin sending notifications to owners of all potentially affected vehicles in June 2022, via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. No. Q. Are parts readily available? A. Part is on restriction and may be ordered via DBS. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to WBP19-017 for additional information on application of rental reimbursement. CAMPAIGN ID: R20B4 | REVISION 2 Q. Is there any charge for the repair? A. No. The remedy will be performed for the customer free of charge for parts and labor. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain MY2020 Nissan Sentra (B18) vehicles equipped with LED (Light-Emitting Diode) headlamps and manufactured between November 26, 2019 and March 24, 2020 at the Aguascalientes, Mexico plant are affected. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose August 27, 2020 Voluntary Non-Compliance Recall New Campaign Announcement October 1, 2020 REVISION 1 Previously identified retailed VINs have been removed from the campaign population. April 14, 2022 REVISION 2 Campaign VIN population and parts update.
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CAMPAIGN BULLETIN Right Hand LED (Light-Emitting Diode) Headlamp Assembly Voluntary Recall Campaign Reference: R20B4 Date: September 2, 2022 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R20B4 | REVISION 3 IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2020 Sentra (B18) 5,011 NA August 27, 2020 YES ***** Campaign Summary ***** Nissan is revising the Voluntary Recall Campaign to include previously retailed VINs. Dealers will replace the right-hand side LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part for specific 2020 Sentra (B18) vehicles identified in Service Comm. Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13. Under this condition, the affected vehicle may not comply with certain re-aiming performance requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 108; Lamps, reflective devices, and associated equipment. The issue does not impact headlamp aim and performance at the time of manufacturing. Affected vehicles are subject to stop sale. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Non-Compliance Recall Campaign using Service Comm or DBS National Service History Campaign I.D. R20B4. 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired. 3. Dealers should use NTB20-059 to correct any vehicles subject to this campaign. UPDATE September 2, 2022 Please discard earlier versions of this bulletin. The announcement from April 14, 2022 has been revised to include: • The parts restriction will be removed on the following part and dealers will be able to order, as needed, via normal ordering process beginning September 9, 2022: 26010-6LB5A Headlamp Assy-RH CAMPAIGN ID: R20B4 | REVISION 3 4. Once remedied dealers should destroy the removed part and submit the claim, using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts Part will be removed from restriction on September 9, 2022, and may be ordered via normal process. 26010-6LB5A Headlamp Assy-RH Repair • NTB20-059 Owner Notification Nissan will begin sending notifications to owners of all potentially affected vehicles in June 2022, via U.S. Mail. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a safety recall? A. Yes. Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the recall? A. Due to a supplier issue that has since been corrected, the correct aiming logic was not applied when setting the headlamp aim parameters. As a result, the right-hand side LED (Light-Emitting Diode) headlamp assembly may be misaligned resulting in a vertical gradient value below 0.13. Under this condition, the affected vehicle may not comply with certain re-aiming performance requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 108; Lamps, reflective devices, and associated equipment. CAMPAIGN ID: R20B4 | REVISION 3 Q. What is the possible effect of the condition? A. Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night. Q. What will be the corrective action for this voluntary recall campaign? A. Dealers will replace the right-hand LED (Light-Emitting Diode) Headlamp assembly and destroy the removed part. Q. How long will the corrective action take? A. This free service should take up to one (1) hour to complete but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will begin sending notifications to owners of all potentially affected vehicles in June 2022, via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification. Q. Is there anything owners can do to mitigate this condition? A. No. Q. Are parts readily available? A. Yes, part can be ordered via normal process starting September 9, 2022. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) CAMPAIGN ID: R20B4 | REVISION 3 Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to WBP19-017 for additional information on application of rental reimbursement. Q. Is there any charge for the repair? A. No. The remedy will be performed for the customer free of charge for parts and labor. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain MY2020 Nissan Sentra (B18) vehicles equipped with LED (Light-Emitting Diode) headlamps and manufactured between November 26, 2019 and March 24, 2020 at the Aguascalientes, Mexico plant are affected. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose August 27, 2020 Voluntary Non-Compliance Recall New Campaign Announcement October 1, 2020 REVISION 1 Previously identified retailed VINs have been removed from the campaign population. April 14, 2022 REVISION 2 Campaign VIN population and parts update. September 1, 2022 REVISION 3 Parts restriction lifted
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-244 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : APR 13, 2022 NHTSA Recall No. : 22V-244 Manufacturer Recall No. : R20B4 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 5,520 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Nissan Sentra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Based on production records, the head lamp aiming issue only affects the right-hand head lamp on Model Year 2020 Nissan Sentra vehicles equipped with LED (Light- Emitting Diode) head lamps. The left-hand side LED head lamp meets FMVSS 108 requirements. The subject right-hand LED headlamps are specific to Sentra vehicles produced at the Agualscalientes plant and this issue affects no other Nissan or Infiniti vehicles. Production Dates : NOV 26, 2019 – MAR 24, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : In affected lamps, the supplier did not apply the correct aiming logic when setting the head lamp aim parameters. As a result, the right-hand LED headlamp aim may be misaligned resulting in a vertical gradient value below 0.13. In this condition, the aiming performance does not meet the minimum specification defined in S10.18.9.1.2 of FMVSS No. 108; Lamps, reflective devices, and associated equipment. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : Headlamps that are not aimed properly can result in insufficient illumination of the road while driving, which may increase the risk of a crash while driving at night. Description of the Cause : NR Part 573 Safety Recall Report 22V-244 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Right-hand head lamp Component Description : RH Head Lamp Component Part Number : 26010-6LB5A Supplier Identification : Component Manufacturer Name : ICHIKOH INDUSTRIES., LTD. Address : 80 Itado, Isehara-shi, Kanagawa-ken Foreign States 259-1192 Country : Japan Chronology : In March 2020, during a Federal Motor Vehicle Safety Standard (FMVSS) audit at the supplier, an issue with the right-hand LED head lamp was discovered. May 2020 – The supplier notified Nissan of the potential non-compliance and began an investigation into the issue to determine root cause. June 2020 through July 2020 – During the manufacturing process review, the supplier discovered that the correct aiming logic was not applied when setting the right-hand LED head lamp aim parameters. Additionally, an audit of the supplier’s documentation revealed that the control plan review only occurred every six (6) months, allowing the incorrect specification to go undetected. August 2020 – The supplier reviewed its production records to determine whether the subject LED head lamp assemblies could have been supplied to Nissan. Upon confirming that this was indeed the case, Nissan reviewed its records and determined that certain Nissan Sentra may contain the subject LED head lamp. August 19, 2020 – Upon confirming that the aiming issue affected compliance with FMVSS No. 108, Nissan made a noncompliance determination. August 26, 2020 through September 18, 2020 – The supplier shared information and requested consideration Part 573 Safety Recall Report 22V-244 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 of a potential for filing a Petition of Decision of Inconsequential Noncompliance. September 18, 2020 – Based on the above, Nissan decided to file a Petition of Decision of Inconsequential Noncompliance for relief from notification and remedy requirements under the Motor Vehicle Safety Act on behalf of the supplier in light of the new evidence provided. April 6, 2022 – NHTSA denied Nissan’s petition. April 12, 2022 – Nissan made a noncompliance decision to recall the Sentra vehicles and replace the subject right-hand LED headlamps. Description of Remedy : Description of Remedy Program : Dealers will replace the right-hand LED headlamp to remedy this condition. We will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Nissan will notify all owners of potentially affected vehicles on June 3, 2022. Dealers will be notified on April 14, 2022. Planned Dealer Notification Date : APR 14, 2022 – NR Planned Owner Notification Date : JUN 03, 2022 – NR * NR – Not Reported
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