Driver’s Side Air Bag Cover Emblem May Detach – 2008-2011 Nissan

February 10, 2023 NHTSA CAMPAIGN NUMBER: 23V067000

Driver’s Side Air Bag Cover Emblem May Detach

A detached emblem can become a projectile during air bag deployment, increasing the risk of injury to vehicle occupants.

 

NHTSA Campaign Number: 23V067

Manufacturer NissaneBay logo North America, Inc.

Components AIR BAGS

Potential Number of Units Affected 404,690

 

Summary

NissaneBay logo North America, Inc. (NissaneBay logo) is recalling certain 2008-2011 Titan, Frontier, Xterra, Pathfinder, Armada, and 2008-2009 Quest vehicles. The resin emblem on the driver’s air bag cover may develop cracks and detach during air bag deployment.

 

Remedy

Dealers will replace the driver’s airbag cover. Interim letters notifying owners of the safety risk were mailed April 7, 2023. Second letters will be mailed once the remedy is available, anticipated December 2023. Owners may contact NissaneBay logo’s customer service at 1-800-867-7669. NissaneBay logo’s number for this recall are PC944, PC945, and PC946.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Driver Airbag Cover Emblem
Voluntary Safety Recall Campaign

Reference: PC944, PC945, PC946
Date: December 1, 2023

 

REVISION 2

Please discard earlier versions of this bulletin.

The announcement from February 16, 2023 has been revised to include the following:

  • The remedy is now available, refer to NTB23-080 & NTB23-081
    • Nissan will begin mailing invitation to repair letters to owners of affected vehicles in December 2023

 

Affected Models/Years: Affected Population: Campaign ID:Dealer Inventory: SERVICE COMM Activation date:Stop Sale  In Effect
2008-2011 Titan (A60)75,530PC944N/A February 10, 2023YES
2008-2011 Armada (TA60)43,543
2008-2011 Pathfinder (R51)70,082PC945
2008-2011 Frontier (D40)112,968
2008-2011 Xterra (N50)72,431
2008-2009 Quest (V42)28,936PC946

 

***** Campaign Summary *****

NissaneBay logo is committed to the safety and security of our customers and their passengers.  NissaneBay logo has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling the affected vehicles to address a potential issue with the driver airbag cover emblem.

The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation.  In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.  A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

Dealers will inspect and, if necessary, replace the Driver Airbag Cover.

 

***** Release Schedule *****

Parts
  • Parts are available via normal ordering process
Repair
  • NTB23-080 & NTB23-081
Special Tools
Owner NotificationNissaneBay logo will begin mailing invitation to repair letters to owners in December 2023, instructing them to bring their vehicles to an authorized NissaneBay logo dealer to have the remedy work completed at no cost to the owner.

 


Frequently Asked Questions (FAQ):

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

Does this stop sale apply to previously owned vehicles? 

NissaneBay logo strongly recommends dealers not sell a previously owned vehicle affected by this recall until it is remedied. Certain states have laws restrict the sale of previously owned vehicles with open safety recalls. Dealers must comply with all federal, state, and local laws regarding vehicle sales as they relate to open safety recalls.

 

How do I know if my vehicle has a problem with the driver airbag cover emblem?

Interim letters were mailed to owners in March 2023.  If your vehicle is subject to this campaign, registered owners will receive an owner notification letter from NissaneBay logo.  If you would like, I can check your vehicle identification number (VIN) right now to see if your vehicle is affected. You may also search for open recall campaigns at https://www.nissanusa.com/recalls-vin.html

 

What is the reason for the recall?

The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability. In this condition, over time the posts of the emblem may develop cracks, and the emblem and retainer components could detach in the event of an airbag deployment.

 

What is the possible effect of the condition?

A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

What will be the corrective action for this voluntary recall campaign?

Dealers will inspect and, if necessary, replace the Driver Airbag Cover.

 

When will vehicle owners be notified?

Interim letters were mailed to owners in March 2023. NissaneBay logo will begin sending invitation to repair letters to owners of all potentially affected vehicles in December 2023 via U.S. Mail.

 

Is my vehicle safe to drive?

Owners with a loose, cracked or missing emblem should contact their local authorized NissaneBay logo dealer for diagnosis as soon as possible. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from NissaneBay logo, which will provide instructions on how to remedy your vehicle.  Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.

 

Is there anything owners can do to avoid the risk/danger?

Owners with a loose, cracked or missing emblem should contact their local authorized NissaneBay logo dealer for diagnosis as soon as possible. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from NissaneBay logo, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles repaired as soon as possible upon notification.

 

Are parts available for the recall repair?

Yes. Parts are available and can be ordered via the normal process.

 

Will alternate transportation be provided while the dealer is awaiting parts?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request.

EXPENSE CODEDESCRIPTIONAMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.

 

Is towing covered for vehicles outside of warranty that are no longer eligible for NissaneBay logo Roadside Assistance?

Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing one or more of the applicable conditions of this campaign.

EXPENSE CODE DESCRIPTION AMOUNT
501 Towing $200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

 

Is there any charge for the repair?

No, the repair will be performed for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized NissaneBay logo dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective action completed.

 

How long will the corrective action take?

This free service could take up to one and a half (1.5) hours to complete but your NissaneBay logo dealer may require your vehicle for a longer period of time based upon their work schedule.

 

Where can dealers find used airbag inflator parts return information?

This information is available on Dealer 360 in the recalls & service campaigns forum: https://dealer360.nnanet.com/community/topics/8300/

 

I am a dealer and I have parts or technical questions related to vehicle condition or a notification an owner has received, whom do I talk to?

If you are a dealer and have parts or technical questions related to the condition of a vehicle or a recall notification, please contact the NissaneBay logo Campaigns and Recalls Team at campaignannouncements@nissaneBay logo-usa.com.  If your question pertains to an owner communication, please include a copy of the communication (if possible) with your email.

 

I am a dealer, what do I do if the vehicle’s Supplemental Restraint System (“SRS”) warning light is non-operational, flashing, or illuminated?

If the customer will not obtain diagnosis and repair related to the SRS warning light, dealers should have the customer fill out the SRS Light Release form so that the campaign can be completed.

If the customer declines the recall repair or the vehicle is unrepairable, appropriately document the deferment reason as per NPSB19-530.

 

I have other concerns, whom do I talk to?

Please contact Consumer Affairs at the numbers below.

Region Division Number
United StatesNissaneBay logo North America1-800-867-7669

 

What model year vehicles are involved?

Certain model year 2008-2011 NissaneBay logo Titan vehicles, 2008-2011 NissaneBay logo Armada vehicles, 2008-2011 NissaneBay logo Pathfinder vehicles, 2008-2011 NissaneBay logo Frontier vehicles, 2008-2011 NissaneBay logo Xterra vehicles, and 2008-2009 NissaneBay logo Quest vehicles.

 

Are you experiencing this condition on any other NissaneBay logo (or INFINITIeBay logo) models?

Some vehicles may have received an affected service part during a collision or theft repair, which may include 2004-2012 NissaneBay logo Titan vehicles, 2004-2012 NissaneBay logo Armada vehicles, 2005-2012 NissaneBay logo Pathfinder vehicles, 2005-2013 NissaneBay logo Frontier vehicles, 2005-2013 NissaneBay logo Xterra vehicles, and 2004-2008 NissaneBay logo Quest vehicles. These service parts are subject to an equipment recall PC947, PC948 and PC949.

 


Description of the Defect:

The resin emblem on the driver’s airbag module cover in affected vehicles may have reduced durability due to potential Tier 2 supplier production process variation. In this condition, the posts of the emblem may develop cracks over time, and the emblem and retainer components could detach in the event of an airbag deployment. A detached emblem and/or retainer component may become a projectile during an airbag deployment, increasing the risk of injury to vehicle occupants.

 

Chronology of Principal Events:

January 2022 – NissaneBay logo received a customer Vehicle Owner Questionnaire (VOQ) from NHTSA related to an alleged injury reportedly caused by emblem detachment during a driver’s airbag deployment on a Model Year 2008 NissaneBay logo Titan vehicle. NissaneBay logo launched an investigation into the issue.

NissaneBay logo identified three previous allegations of injury caused by detached emblems related to an airbag deployment event. At the time, based on the analysis NissaneBay logo conducted on the one (1) available part, NissaneBay logo believed it was an isolated incident.

  • February 2019 lawsuit – Analysis of Model Year 2010 Titan identified contaminant residue on the broken emblem
  • December 2020 Takata Trust Claim – NissaneBay logo has been unable to inspect the Model Year 2010 Armada
  • December 2020 VOQ – NissaneBay logo was unable to inspect the Model Year 2009 Armada because it was salvaged

March 2022 – NissaneBay logo inspected the January 2022 VOQ incident vehicle but was not permitted to collect the incident part for further analysis. NissaneBay logo expanded its search to look for broken emblems. Additionally, NissaneBay logo initiated a parts return activity to retrieve any broken emblem field parts.

April 29, 2022 through August 2022 – NissaneBay logo shared their findings from the January 2022 VOQ vehicle inspection with NHTSA, including evidence of unknown liquid residue at the emblem location and on the emblem. NissaneBay logo continued attempts to collect the January 2022 voo incident part for analysis.

Additionally, NissaneBay logo collected two (2) field parts with the same emblem design produced within 3 months (November 2007) of the January 2022 VOO incident part and which had allegedly broken off from the steering wheel cover (but not during an airbag deployment).

September 2022 through December 2022 – NissaneBay logo worked together with the airbag supplier (Autoliv) and conducted an emblem traceability study that linked the potential emblem quality issues to the Tier 2 supplier (Douglas) production. Data suggested review was needed of the Tier 2 supplier’s procedures for sorting, molding or chroming of material at the start of production.

As part of the investigation, NissaneBay logo conducted a search for claims related to the subject condition. NissaneBay logo refined its search criteria multiple times to identify claims of broken or detached emblems. After extensive analysis, NissaneBay logo identified one hundred seventeen (117) reports of cracked or detached emblems. However, not one of them was related to airbag deployment. A majority of the identified claims were related to cosmetic concerns about the emblem.

NissaneBay logo continued updates to NHTSA on its field collection activity and attempts to collect the January 2022 VOQ incident part. Initial analysis of the other two (2) collected field parts showed broken emblem posts and revealed degradation that may have been due to melt flow rate variation during production. There was also evidence of material degradation potentially caused by the chrome plating process.

January 2023 – NissaneBay logo received the January 2022 VOQ incident part and began analysis. NissaneBay logo shared the results of its investigation of the 2 collected field parts with NHTSA during a call on January 19, 2023. The majority of the instances of broken emblems come from an 8-month production period in 2007-2008 when Douglas supplied the emblem and was found to have used resin with non-optimized melt flow parameters in the injection molding process. Breaking of emblems was likely caused by a combination of material quality, quality of chrome plating of emblem, and customer usage.

Subsequent analysis of the January 2022 VOQ incident part confirmed that it also had a lower tensile strength, similar to the two (2) collected field parts. NissaneBay logo also worked with Autoliv to identify the potentially affected vehicle population based on internal production records.

February 2, 2023 – Based on the results of the investigation, and out of an abundance of caution, NissaneBay logo decided to conduct a Voluntary Safety Recall Campaign.

 

Description of Corrective Action:

Dealers were notified beginning February 10, 2023. Interim letters were mailed to owners of all potentially affected vehicles beginning on March 7, 2023. NissaneBay logo will notify owners of the final remedy beginning December 18, 2023. Dealers will inspect the driver’s airbag module serial number, and if necessary replace the driver’s airbag cover. This repair will be performed free of charge for parts and labor and may take up to one (1) hour to complete.

NissaneBay logo will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy for a subject vehicle that is no longer under warranty at time of repair.

 


2005-2013 Nissan Frontier, Pathfinder, & Xterra; Driver Air Bag Cover

RS23-002

Driver’s Side Air Bag Cover Emblem May Detach – 2008-2011 Nissan

 


2004-2012 Nissan Armada, Titan, & 2004-2009 Quest; Driver Air Bag Cover

RS23-003

Driver’s Side Air Bag Cover Emblem May Detach – 2008-2011 Nissan

 


22 Affected Products

Vehicles

MAKEMODELYEAR
NISSANeBay logoARMADA2008-2011
NISSANeBay logoFRONTIER2008-2011
NISSANeBay logoPATHFINDER2008-2011
NISSANeBay logoQUEST2008-2009
NISSANeBay logoTITAN2008-2011
NISSANeBay logoXTERRA2008-2011

 


13 Associated Documents

Recall Acknowledgement

RCAK-23V067-2298.pdf 645.856KB

 


Recall 573 Report – February 13, 2023

RCLRPT-23V067-2421.PDF 216.785KB

 


Defect Notice 573 Report

RCLRPT-23V067-2749.PDF 216.789KB

 


NissaneBay logo – Defect Information Report – February 2023

RMISC-23V067-7581.pdf 1420.173KB

 


NissaneBay logo – Dealer Announcement – February 2023

RCMN-23V067-7278.pdf 140.497KB

 


NissaneBay logo – Dealer Announcement – February 2023

RCMN-23V067-2398.pdf 147.917KB

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V067-0674.pdf 1037.15KB

 


NissaneBay logo – Defect Information Report – May 2023

RMISC-23V067-3022.pdf 1434.82KB

 


Remedy Instructions and TSB

RCRIT-23V067-8359.pdf 1259.827KB

 


Remedy Instructions and TSB

RCRIT-23V067-6130.pdf 3854.155KB

 


November 27, 2023 Defect Information Report Amended #2

RMISC-23V067-4545.pdf 1432.922KB

 


Recall 573 Report-Amendment 3 – 11/27/2023

RCLRPT-23V067-4482.PDF 217.112KB

 


Manufacturer Notices(to Dealers,etc) – CAMPAIGN BULLETIN Driver Airbag Cover Emblem Voluntary Safety Recall Campaign Reference: PC944, PC945, PC946 Date: December 1, 2023

RCMN-23V067-0355.pdf 146.088KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V067&docType=RCL

 


 

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