R23C3 – Rearview Camera Image May Not Display – 2019-2021 Nissan Altima & 2020-2021 Sentra

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NISSAI ‘ J September 8, 2023 Dr. Cem Hatipoglu Acting Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Dr. Hatipoglu: Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Canton plant Nissan North America, Inc., Smyrna plant Nissan Mexicana, SA de CV. Aguascalientes plant 2. Vehicles Potentially Involved: The production period of affected vehicles involved is shown in the table below. Model Dates of Manufacture Plant MY 2019 – 2021 Nissan Altima July 12, 2018 to March 6, 2021 Canton MY 2019 – 2020 Nissan Altima May 25, 2018 to September 15, 2020 Smyrna MY 2020 – 2021 Nissan Sentra November 25, 2019 to March 12, 2021 Aguas The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a (Sony) Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. No other Nissan or INFINITI vehicles are affected by this issue. The name, description and part number of the subject component is below: Part Name Part Descri~tion Around View Monitor Camera Assy – Back View Rear View Monitor Camera Assy – Back View Around View Monitor Camera Assy – Back View The name and address of the Rear View Camera supplier is: Sony Electronics 1730 N First Street San Jose, CA 95112 A~~licable Model Altima Sentra Sentra Name, Department: Donald Miller, Sr. Department Manager, Engineering Phone: (408) 352-4103 Email: [email protected] Part Number(s) 28442 6CA0A 28442 6LA0A 28442 6LA0B 3. Total Number of Vehicles Potentially Involved: Approximately 153,376 vehicles may be affected as shown in the table below: Model Vear/ Model Number of Vehicles MY 2019 – 2021 Nissan Altima (Platinum Trim Level) 18,451 MY 2020 – 2021 Nissan Sentra (All Trim Levels) 134,925 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: 100% 5. Description of the Noncompliance: Due to the design of the rear view camera harness and its specific routing within the affected vehicles, the harness may become damaged from movement and vibrations during vehicle operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen. This condition may not meet the requirements of 55.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. 6. Basis for Determination of the Existence of a Noncompliance: Chronology will be supplemented. 7. Description of Corrective Action: Dealers will be notified on September 12, 2023. owners of all potentially affected vehicles will be notified beginning October 19, 2023 and ending on October 26, 2023. Dealers will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If no damage is found, the dealer will apply protective tape and reroute the rear view camera harness. All repairs will be performed free of charge for parts and labor and may take up to forty minutes to complete. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-628 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : SEP 08, 2023 NHTSA Recall No. : 23V-628 Manufacturer Recall No. : R23C3 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 153,376 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 Nissan Altima Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. Production Dates : JUL 12, 2018 – MAR 06, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Nissan Altima Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. Production Dates : MAY 25, 2018 – SEP 15, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-628 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Nissan Sentra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. Production Dates : NOV 25, 2019 – MAR 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Due to the design of the rear view camera harness and its specific routing within the affected vehicles, the harness may become damaged from movement and vibrations during vehicle operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : This condition may not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Around View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 6CA0A Part 573 Safety Recall Report 23V-628 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Rear View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 6LA0A Component Name 3 : Around View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 6LA0B Supplier Identification : Component Manufacturer Name : Sony Electronics Address : 1730 N First Street San Jose California 95112 Country : United States Chronology : Chronology will be supplemented Description of Remedy : Description of Remedy Program : Dealers will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If no damage is found, the dealer will apply protective tape and reroute the rear view camera harness. All repairs will be performed free of charge for parts and labor and may take up to forty minutes to complete. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 23V-628 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers will be notified on September 12, 2023. Owners of all potentially affected vehicles will be notified beginning October 19, 2023 and ending on October 26, 2023. Planned Dealer Notification Date : SEP 12, 2023 – NR Planned Owner Notification Date : OCT 19, 2023 – OCT 26, 2023 * NR – Not Reported

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Page 1 of 5 CAMPAIGN BULLETIN Rear View Camera Voluntary Recall Campaign Reference: R23C3 Date: September 12, 2023 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R23C3 | Original Document IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** Campaign Summary ***** Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain MY2020-2021 Sentra and MY2019-2021 Altima Platinum trim level vehicles identified in Service Comm and DBS National Service History. Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation. If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. R23C3 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. If a retailed vehicle affected by one of these Campaign ID’s visits the dealer for service, the dealer should inform the customer about the recall and communicate that the software update is available. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2020-2021 Sentra (B18) 133,433 NA September 12, 2023 YES 2019-2021 Altima (L34) 18,451 NA Page 2 of 5 CAMPAIGN ID: R23C3 | Original Document 4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS. Part Number Description Quantity 28442-6CA3B CAMERA ASSY-BACK VIEW ASSY (L34) 1 As Needed 28442-6LW1A CAMERA ASSY-BACK VIEW ASSY (B18 – RVM) 1 As Needed 28442-6LW1C CAMERA ASSY-BACK VIEW ASSY (B18 – AVM) 1 As Needed NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified. Repair • NTB23-070 Owner Notification Nissan will notify the owners of potentially affected vehicles in October 2023. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a recall? A. Yes. Page 3 of 5 CAMPAIGN ID: R23C3 | Original Document Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the recall? A. Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation. Q. What is the possible effect of the condition? A. If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. Q. What will be the corrective action for this voluntary recall campaign? A. The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will begin sending notifications to affected owners in October 2023, via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Page 4 of 5 CAMPAIGN ID: R23C3 | Original Document Q. Is there anything owners can do to mitigate this condition? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If parts replacement is necessary rental is available, upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018. Q. Are parts readily available? A. If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS. Q. Is there any charge for this service? A. No. The remedy will be performed for the customer free of charge. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain model year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 12, 2021 and certain model year 2019-2021 Nissan Altima Platinum Trim level vehicles Page 5 of 5 CAMPAIGN ID: R23C3 | Original Document manufactured from May 25, 2018 to March 8, 2021. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose September 12, 2023 Voluntary Safety Recall Campaign New Campaign Announcement

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