September 8, 2023 NHTSA CAMPAIGN NUMBER: 23V628000
Rearview Camera Image May Not Display/FMVSS 111
A rearview camera that does not properly display an image can reduce the driver’s rear view, increasing the risk of a crash.
NHTSA Campaign Number: 23V628
Manufacturer Nissan North America, Inc.
Components BACK OVER PREVENTION
Potential Number of Units Affected 153,376
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will inspect the rearview camera and harness for damage and replace them as necessary. If no damage is found, the dealer will apply protective tape and reroute the rearview camera harness. Repairs will be performed free of charge. Owner notification letters are expected to be mailed October 19, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R23C3.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Rear View Camera
Voluntary Recall Campaign
Reference: R23C3
Date: September 12, 2023
Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
2020-2021 Sentra (B18) | 133,433 | NA | September 12, 2023 | YES |
2019-2021 Altima (L34) | 18,451 | NA |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain MY2020-2021 Sentra and MY2019-2021 Altima Platinum trim level vehicles identified in Service Comm and DBS National Service History.
Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation. If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multicolored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged.
***** Release Schedule *****
Parts | If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS.
NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified. |
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Repair |
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Owner Notification | Nissan will notify the owners of potentially affected vehicles in October 2023. |
Frequently Asked Questions (FAQ):
Is this a recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the recall?
Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation.
What is the possible effect of the condition?
If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
What will be the corrective action for this voluntary recall campaign?
The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged.
How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Nissan will begin sending notifications to affected owners in October 2023, via U.S. Mail.
Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.
Is there anything owners can do to mitigate this condition?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If parts replacement is necessary rental is available, upon customer request, while parts are on order.
EXPENSE CODE | DESCRIPTION | AMOUNT |
502 | Rental Expense | $156 (Max) |
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018. |
Are parts readily available?
If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS.
Is there any charge for this service?
No. The remedy will be performed for the customer free of charge.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain model year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 12, 2021 and certain model year 2019-2021 Nissan Altima Platinum Trim level vehicles manufactured from May 25, 2018 to March 8, 2021.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
No.
Description of the Noncompliance:
Due to the design of the rear view camera harness and its specific routing within the affected vehicles, the harness may become damaged from movement and vibrations during vehicle operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen.
This condition may not meet the requirements of 55.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.
Basis for Determination of the Existence of a Noncompliance:
Chronology will be supplemented.
Description of Corrective Action:
Dealers will be notified on September 12, 2023. owners of all potentially affected vehicles will be notified beginning October 19, 2023 and ending on October 26, 2023.
Dealers will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If no damage is found, the dealer will apply protective tape and reroute the rear view camera harness. All repairs will be performed free of charge for parts and labor and may take up to forty minutes to complete.
Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty.
Voluntary Safety Recall Campaign 2019-2021 Nissan Altima & 2020-2021 Sentra; Rear Camera
Voluntary Safety Recall Campaign 2019-2021 Nissan Altima & 2020-2021 Sentra; Rear Camera
5 Affected Products
Vehicles
MAKE | MODEL | YEAR |
NISSAN | ALTIMA | 2019-2021 |
NISSAN | SENTRA | 2020-2021 |
5 Associated Documents
Recall Acknowledgement
RCAK-23V628-4932.pdf 646.154KB
RCAK-23V628-4932
Nissan – Defect Information Report – September 2023
RMISC-23V628-0499.pdf 705.624KB
RMISC-23V628-0499
Noncompliance Notice 573 Report
RCLRPT-23V628-3680.PDF 215.462KB
Remedy Instructions and TSB
RCRIT-23V628-7506.pdf 4729.143KB
RCRIT-23V628-7506
Nissan – R23C3 Recall Notice – September 2023
RCMN-23V628-2519
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V628&docType=RCL
- 【Plug and Play】The backup camera and monitor are connected directly via a 4-pin cable with a power cord connector. When the vehicle is in reverse gear, it is powered by the reverse light or can be directly connected to the 12V fuse box or cigarette lighter/power point/ignition switch for continuous use.
- 【Stable Signal Transmission】Provides HD 1080P image, stable signal, and system is not affected by interference. Compared to wireless backup cameras, wired backup camera for truck have better signal.
- 【IP69 Waterproof & High-Temperature Resistant】The back up camera systems for truck adopts the latest sealing technology, has IP69 waterproof function, no need to worry about water or fog into the lens. It can also withstand the extreme temperature of -22°F to 176°F, ensuring normal operation in both heat and cold and making driving more convenient and safe.
- 【DIY Parking Grid Lines and Image Flip 】You can adjust the car backup camera parking line's width, moving Left/Right/Up/Down to make it fits for the real condition. You can also turn it off if you do not want it. The image can be flipped between mirror (rear view) and facing (front view). You can use the camera as rear backup camera or front camera optional.
- 【Easy to Setting】Vehicle backup cameras come with an HD 4.3 Inch LCD monitor equipped with a magnetic bracket. You can rotate it 360 degrees and mount the monitor on the dash or windshield, as well as adjust brightness, contrast, and color.
- Multifunctional System: Random switch of parking lines and mirroring function support front and back installation. TFT larger 7''Monitor quipped with LCD video transmission signal technology, presents clear 1080P images for sedans, trucks, RVs, pickups, SUVs etc.
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- IP69 Waterproof: Backup camera is made of IP69 shell materia, with professional waterproof, shockproof and high temperature resistant performance, making it suitable for a variety of complex work scenarios and weather conditions.
- 149 °Wide View:Camera system with up and down adjustable angle and 149 ° viewing angle of the reversing camera design, show the true dimension of the site to avoid blind spots make parking safer and simpler.
- Backup camera with IP69K waterproof IP rate.It designed with fully sealed glue filling craft, so it waterproof function is better than IP67 and IP68, you absolutely no need to worry about water, fog or mist inside. NOTE: please separately order a suitable harness to complete installation if connect it to a factory radio/screen.
- Rear view camera with a latest HD 600TVL 1/2.7inch image sensor and 170 degree super wide viewing angle lens, that's great for you to check the invisible blind spot clearly and make parking safe and simple.
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- Customer satisfaction is our top priority. NATIKA offer 30 days money back guarantee,24 months replacement warranty,lifetime support guarantee and 7 days-24 hours professional customer service and technical support.
- Excellent License Plate Wired Backup Camera: Designed for car,Pickup Truck,SUV,Minivan and Sedans. Work well on old cars,new cars or used cars.
- Universal Rear View Camera:Suit for 12-24V DC Power. 26ft RCA video cable. It will work well with you radio,monitor,DVD player or screen has the RCA connector.
- Crystal Clear Image & Nice Night Vision: 6 glass lenses, 100% true color reproduction, the latest upgraded chip, generate clear real-time video. 10 LED lights automatically fill the light when powered, get a great color image in the dark for safe reversing and driving.
- Easy to Install: Suit for 12-24V DC Power. Just need to connect camera's power to reversing light, then connect the camera to your radio, screen or monitor by 26ft AV cable. Complete accessories and easy installation save our time.
- IP69 Waterproof Level Reversing cam: Highly Waterproof backup camera kits. The camera is made by high-purity resin,with international standard IP69K waterproof.So you can use it daringly whatever it's rainy/snowy/hot
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- ★ Ideal Rear View Camera –The waterproof standard of this camera is IP69 , the highest and lowest temperature resistance is -4°F~149°F, and the lumen rating is 0.1 at low light night. Therefore whether it is sunny or rainy, hot or cold, day or night, the car backup camera wireless monitor always performs well.
- ★ Parking Safely & Effortlessly – With rearview mirror backup camera,you will be able to easily park your car even in the tiniest parking spots.Without risking damaging it and ruining your day or night! There is no battery in the vehicle backup camera,it will be safer.
- ★Good Service - The rv backup camera wireless system is suitable with cars,vans,camping cars, trucks, small RVs. DoHonest offers clear user guide (installation video included), 45-day money back guarantee and 3 year warranty. 24 hours after-sales service and Professional technician team is available. If there's any issue, just contact us.
- LED Night Vision Car Vehicle Front /Rear View / Side View Camera. Eliminating dangerous blind spots. Protect your car around of Kids and little pets.
- High-definition HD color image camera. Angle adjustable parking aid, 12 night vision LEDs, waterproof, universal mounting. Perfect to install on all sorts of vehicles. perfect clarity and functionality during the rainy day.
- Power supply: DC 12V - video cable connection. A wide camera lens viewing angle makes sure that you can see enough to park and reverse safely.
- You will never have to worry about taking your camera on a bad day as it is very weather resistant and will support you through storms.
- The cable length about 6m(20ft), so it is perfect for most cars. Easy to operate.
- How many times have you been backing out of your driveway or a parking spot only to have a little kid dart behind your automobile, seemingly out of nowhere? The camera is a perfect solution, you will have eyes in the back of your head
- Easy to install: 2 Installation options,you could choose bracket mounting or flush mounting as per your case.Note: This is one camera with 2 installation method, not 2 cameras.
- Rear/Front Switchable: Optional Customized Distance Scale Lines & Mirror/Normal Image Switchable - You Can Use it as Rear View Backup Camera or Front/Side Camera Note: By default this is a reverse camera (mirror image) with distance scale line
- 170 Degree Wide View Angle to help you see blind area where your eyes can't reach.Work with your head units or aftermarket LCD/TFT displays with standard RCA input only,Suitable for variety of vehicles: car, mini-truck, mini-van etc,12V working Voltage ONLY,Support NTSC only
- Reliable and friendly customer service,2 Year Warranty,Ready to respond within a 24 hour time frame,30-Day Money Back Guarantee
- 🚚【AHD 1080P Back Up Camera Systems for Trucks with 150°View Angle】Features 6 lens glass, 6 infrared IR LED Light, Color HD rearview camera provides crystal clear image with 150°viewing vision during the day and night, help you to reduce blind area and make your driving safer and easier.
- 🚚【Wire RV Backup Camera for Stable Transmission】Compare with other wireless vehicle backup cameras with signal disconnection or discolored image. Wired reverse camera provides more stable transmission, don't worry about being stolen & helping you stay away from trouble. Comes with a 49.2ft long enough cable which fits for most of cars, vans, camping cars, truck pickup, trailer, RVs, SUV. 👉Reach asin: B0BDLTKMMM to get 32.8 ft extension cable if needed.
- 🚚【IP69K Waterproof Reverse Camera & Metal Material】All metal cover of the reversing camera is more durable than other plastic camera. IP69 waterproof performance fully protects your Rear View Camera Kit from damage in all weather.
- 🚚 【Two Channels Reverse Camera for Car】This vehicle backup camera system is equipped with a 𝟳'' 𝗜𝗣𝗦 𝗺𝗼𝗻𝗶𝘁𝗼𝗿 which supports 2 channel inputs, you can add the second camera(NOT INCLUDED) as the front or side view camera to view more blind spots. 👉Reach Asin: B0B6RG1KXD to get camera if necessary.
- 🚚【Vehicle Backup Camers with DIY Setting】No matter what directions you mount, you can flip images mirrored/normal/horizontal flip/vertical flip. 6 optional guidelines with different widths and heights allowing you to adjust to the reverse line that best suits your car.
- HEAVY-DUTY LICENSE PLATE FRAME BACKUP CAMERA: Perfect for most of vehicles that use a standard US license plate. It is like a plate frame mounted on the license plate, holds the license plate securely without blocking the license plate info. Before buy, pls check your license plate size first.
- GUIDE LINE ON/OFF: Cut the Green Line, the Guide Line will be disappear. If Guide Line no disappear, please check your monitor if set with guide line .
- WIDE VIEWING ANGLE: 170° viewing angle macro lens give you a wide viewing vision, high sensitive color CMOS image sensor. Lens angle physically 45° up and down adjustable on the camera, you can adjust the angle according to your needed.
- MARINE GRADE WATERPROOF: Aluminum Zinc Material with IP-67 Standard waterproof , shockproof & dust-proof level, high performance in all-weather condition, Never be foggy or wet inside the camera even in a storm or serious rainy day.
- TRUE COLOR NIGHT VISION No Purple : The License Plate Camera with 8LEDs, will supply you comfortable and clear image for night time and dark places. It with true color, no purple like infrared camera. The product is upgraded, it just rear camera now. Not Front Camera. If your image is reversed, pls check your monitor if set with mirror function.
- 【Ultra HD Screen & Accurate Color】The backup camera is designed to eliminate blind spots and avoid obstacles when reversing. 680P Ultra HD picture shows a clear image for the driver. No more annoying blurry discoloration screen and picture, and displays the most ideal road condition.
- 【12 LED & Superior Night Version】12 LED super bright lights illuminates the images when daylight is low, and greatly enhances night vision with sharp images. The sensor will turn on the light automatically when you activate the reverse gear, which gives you the best view for parking.
- 【IP68 Waterproof & 140° View Adjustable Angle】The camera will be protected from powerful jets of water from any direction, such as rain and a car wash. Works well in extreme weather. Adjustable vertical 140° perfect viewing angle, which allows you to adjust the camera to a position that’s best for you, effectively reducing the accident rate.
- 【2 in1 Installation & Tools Included】Camera can be installed on license plate frame, or mounted on back, front, and side based on your preference. The camera or its mounting bracket will not take a lot of space on your license plate. Suitable for most 12V-24V vehicles, such as Jeeps, SUV, RV, VAN, etc.
- 【Best Customer Service】INCLAKE backup camera is guaranteed to provide a safe road trip.Feel free to contact us if you have any issues with the item.
Last update on 2023-09-24 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
NISSAI ‘ J September 8, 2023 Dr. Cem Hatipoglu Acting Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Dr. Hatipoglu: Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Non-Compliance Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. NONCOMPLIANCE INFORMATION REPORT 1. Manufacturer: Nissan North America, Inc., Canton plant Nissan North America, Inc., Smyrna plant Nissan Mexicana, SA de CV. Aguascalientes plant 2. Vehicles Potentially Involved: The production period of affected vehicles involved is shown in the table below. Model Dates of Manufacture Plant MY 2019 – 2021 Nissan Altima July 12, 2018 to March 6, 2021 Canton MY 2019 – 2020 Nissan Altima May 25, 2018 to September 15, 2020 Smyrna MY 2020 – 2021 Nissan Sentra November 25, 2019 to March 12, 2021 Aguas The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a (Sony) Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. No other Nissan or INFINITI vehicles are affected by this issue. The name, description and part number of the subject component is below: Part Name Part Descri~tion Around View Monitor Camera Assy – Back View Rear View Monitor Camera Assy – Back View Around View Monitor Camera Assy – Back View The name and address of the Rear View Camera supplier is: Sony Electronics 1730 N First Street San Jose, CA 95112 A~~licable Model Altima Sentra Sentra Name, Department: Donald Miller, Sr. Department Manager, Engineering Phone: (408) 352-4103 Email: Don.Miller@sony.com Part Number(s) 28442 6CA0A 28442 6LA0A 28442 6LA0B 3. Total Number of Vehicles Potentially Involved: Approximately 153,376 vehicles may be affected as shown in the table below: Model Vear/ Model Number of Vehicles MY 2019 – 2021 Nissan Altima (Platinum Trim Level) 18,451 MY 2020 – 2021 Nissan Sentra (All Trim Levels) 134,925 4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance: 100% 5. Description of the Noncompliance: Due to the design of the rear view camera harness and its specific routing within the affected vehicles, the harness may become damaged from movement and vibrations during vehicle operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen. This condition may not meet the requirements of 55.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. 6. Basis for Determination of the Existence of a Noncompliance: Chronology will be supplemented. 7. Description of Corrective Action: Dealers will be notified on September 12, 2023. owners of all potentially affected vehicles will be notified beginning October 19, 2023 and ending on October 26, 2023. Dealers will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If no damage is found, the dealer will apply protective tape and reroute the rear view camera harness. All repairs will be performed free of charge for parts and labor and may take up to forty minutes to complete. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-628 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : SEP 08, 2023 NHTSA Recall No. : 23V-628 Manufacturer Recall No. : R23C3 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 153,376 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 Nissan Altima Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. Production Dates : JUL 12, 2018 – MAR 06, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2020 Nissan Altima Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. Production Dates : MAY 25, 2018 – SEP 15, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-628 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Nissan Sentra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The issue is specific to certain Nissan Altima Platinum Trim Level and Sentra vehicles produced during the periods listed above, equipped with a Rear View Camera. This issue is present only on certain models due to the unique combination of the rear view camera harness design and harness routing within the subject vehicles. Production Dates : NOV 25, 2019 – MAR 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Due to the design of the rear view camera harness and its specific routing within the affected vehicles, the harness may become damaged from movement and vibrations during vehicle operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : This condition may not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : There is no preceding warning. Involved Components : Component Name 1 : Around View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 6CA0A Part 573 Safety Recall Report 23V-628 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Rear View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 6LA0A Component Name 3 : Around View Monitor Component Description : Camera Assy – Back View Component Part Number : 28442 6LA0B Supplier Identification : Component Manufacturer Name : Sony Electronics Address : 1730 N First Street San Jose California 95112 Country : United States Chronology : Chronology will be supplemented Description of Remedy : Description of Remedy Program : Dealers will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If no damage is found, the dealer will apply protective tape and reroute the rear view camera harness. All repairs will be performed free of charge for parts and labor and may take up to forty minutes to complete. Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 23V-628 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers will be notified on September 12, 2023. Owners of all potentially affected vehicles will be notified beginning October 19, 2023 and ending on October 26, 2023. Planned Dealer Notification Date : SEP 12, 2023 – NR Planned Owner Notification Date : OCT 19, 2023 – OCT 26, 2023 * NR – Not Reported
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Page 1 of 5 CAMPAIGN BULLETIN Rear View Camera Voluntary Recall Campaign Reference: R23C3 Date: September 12, 2023 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R23C3 | Original Document IMPORTANT: It is a violation of Federal law for dealers to sell or deliver vehicles in their inventory covered by this notification until the campaign action is performed. ***** Campaign Summary ***** Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain MY2020-2021 Sentra and MY2019-2021 Altima Platinum trim level vehicles identified in Service Comm and DBS National Service History. Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation. If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. R23C3 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. If a retailed vehicle affected by one of these Campaign ID’s visits the dealer for service, the dealer should inform the customer about the recall and communicate that the software update is available. Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2020-2021 Sentra (B18) 133,433 NA September 12, 2023 YES 2019-2021 Altima (L34) 18,451 NA Page 2 of 5 CAMPAIGN ID: R23C3 | Original Document 4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle. ***** Release Schedule ***** Parts If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS. Part Number Description Quantity 28442-6CA3B CAMERA ASSY-BACK VIEW ASSY (L34) 1 As Needed 28442-6LW1A CAMERA ASSY-BACK VIEW ASSY (B18 – RVM) 1 As Needed 28442-6LW1C CAMERA ASSY-BACK VIEW ASSY (B18 – AVM) 1 As Needed NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified. Repair • NTB23-070 Owner Notification Nissan will notify the owners of potentially affected vehicles in October 2023. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Frequently Asked Questions (FAQ): Q. Is this a recall? A. Yes. Page 3 of 5 CAMPAIGN ID: R23C3 | Original Document Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the recall? A. Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation. Q. What is the possible effect of the condition? A. If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash. Q. What will be the corrective action for this voluntary recall campaign? A. The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will begin sending notifications to affected owners in October 2023, via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Page 4 of 5 CAMPAIGN ID: R23C3 | Original Document Q. Is there anything owners can do to mitigate this condition? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If parts replacement is necessary rental is available, upon customer request, while parts are on order. EXPENSE CODE DESCRIPTION AMOUNT 502 Rental Expense $156 (Max) Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018. Q. Are parts readily available? A. If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS. Q. Is there any charge for this service? A. No. The remedy will be performed for the customer free of charge. Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Certain model year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 12, 2021 and certain model year 2019-2021 Nissan Altima Platinum Trim level vehicles Page 5 of 5 CAMPAIGN ID: R23C3 | Original Document manufactured from May 25, 2018 to March 8, 2021. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose September 12, 2023 Voluntary Safety Recall Campaign New Campaign Announcement
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