R23C3 – Rearview Camera Image May Not Display – 2019-2021 Nissan Altima & 2020-2021 Sentra

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September 8, 2023 NHTSA CAMPAIGN NUMBER: 23V628000

Rearview Camera Image May Not Display/FMVSS 111

A rearview camera that does not properly display an image can reduce the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V628

Manufacturer Nissan North America, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 153,376

 

Summary

Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will inspect the rearview camera and harness for damage and replace them as necessary. If no damage is found, the dealer will apply protective tape and reroute the rearview camera harness. Repairs will be performed free of charge. Owner notification letters are expected to be mailed October 19, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R23C3.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Rear View Camera
Voluntary Recall Campaign

Reference: R23C3
Date: September 12, 2023

 

Affected  Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect
2020-2021 Sentra (B18) 133,433 NA September 12, 2023 YES
2019-2021 Altima (L34) 18,451 NA

 

***** Campaign Summary *****

Nissan is committed to the safety and security of our customers and their passengers.  Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain MY2020-2021 Sentra and MY2019-2021 Altima Platinum trim level vehicles identified in Service Comm and DBS National Service History.

Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation. If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multicolored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility.  If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.

The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged.

 

***** Release Schedule *****

Parts If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS.

Part Number Description Quantity 
28442-6CA3B CAMERA  ASSY-BACK VIEW ASSY  (L34) 1

As Needed

28442-6LW1A CAMERA  ASSY-BACK VIEW ASSY  (B18 – RVM) 1

As Needed

28442-6LW1C CAMERA  ASSY-BACK VIEW ASSY  (B18 – AVM) 1

As Needed

 

NOTE: Parts replaced under this activity may be collected through the Nissan Part Return Program. If a Part Return Required Notification is received by the dealer, it is important for dealers to return parts applicable specifically to the VIN and repair order identified.

Repair
  • NTB23-070
Owner Notification Nissan will notify the owners of potentially affected vehicles in October 2023.

 


Frequently Asked Questions (FAQ):

Is this a recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the recall?

Over time, the rear view camera harness connector within the affected vehicles could become damaged from harness movement and vibration during vehicle operation.

 

What is the possible effect of the condition?

If the rear view camera connector terminals become damaged, the backup camera display image could become blurry, distorted, multi-colored or blank screen. If this condition occurs, it may not comply with FMVSS 111 s.5.5 Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.

 

What will be the corrective action for this voluntary recall campaign?

The dealer will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If not damaged, the dealer will apply protective tape and reroute the rearview camera harness to prevent the harness from being damaged.

 

How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.

 

When will vehicle owners be notified?

Nissan will begin sending notifications to affected owners in October 2023, via U.S. Mail.

 

Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.

 

Is there anything owners can do to mitigate this condition?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. If parts replacement is necessary rental is available, upon customer request, while parts are on order.

EXPENSE CODE DESCRIPTION AMOUNT
502 Rental Expense $156 (Max) 
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement including policy modifications outlined in WBP20-018.

 

Are parts readily available?

If inspection results indicate that parts replacement is needed, parts are on restriction and may be ordered through DBS.

 

Is there any charge for this service?

No. The remedy will be performed for the customer free of charge.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized Nissan dealer is able to perform the recall campaign.

 

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

What model year vehicles are involved?

Certain model year 2020-2021 Nissan Sentra vehicles manufactured from November 25, 2019 to March 12, 2021 and certain model year 2019-2021 Nissan Altima Platinum Trim level vehicles manufactured from May 25, 2018 to March 8, 2021.

 

Are you experiencing this condition on any other Nissan (or INFINITI) models?

No.

 


Description of the Noncompliance:

Due to the design of the rear view camera harness and its specific routing within the affected vehicles, the harness may become damaged from movement and vibrations during vehicle operation. Over time, damage to the harness can result in the degradation of the rear view camera display image, leading to issues such as blurriness, distortion, multi-colored imagery, or in some cases, a blank screen.

This condition may not meet the requirements of 55.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 111; Rear Visibility. If the rear view image is not available, rearward visibility may be reduced, potentially increasing the risk of a crash.

 

Basis for Determination of the Existence of a Noncompliance:

Chronology will be supplemented.

 

Description of Corrective Action:

Dealers will be notified on September 12, 2023. owners of all potentially affected vehicles will be notified beginning October 19, 2023 and ending on October 26, 2023.

Dealers will inspect the function of the rear view camera. If the rear view camera harness is damaged, the dealer will replace the rear view camera and harness assembly. If no damage is found, the dealer will apply protective tape and reroute the rear view camera harness. All repairs will be performed free of charge for parts and labor and may take up to forty minutes to complete.

Nissan will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as some of the subject vehicles are no longer under warranty.

 


Voluntary Safety Recall Campaign 2019-2021 Nissan Altima & 2020-2021 Sentra; Rear Camera

 

Voluntary Safety Recall Campaign 2019-2021 Nissan Altima & 2020-2021 Sentra; Rear Camera

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
NISSAN ALTIMA 2019-2021
NISSAN SENTRA 2020-2021

 


5 Associated Documents

Recall Acknowledgement

RCAK-23V628-4932.pdf 646.154KB

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Nissan – Defect Information Report – September 2023

RMISC-23V628-0499.pdf 705.624KB

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Noncompliance Notice 573 Report

RCLRPT-23V628-3680.PDF 215.462KB

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Remedy Instructions and TSB

RCRIT-23V628-7506.pdf 4729.143KB

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Nissan – R23C3 Recall Notice – September 2023

RCMN-23V628-2519.pdf 134.86KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V628&docType=RCL

 


 

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Last update on 2024-04-24 / Affiliate links / Images from Amazon Product Advertising API

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