October 26, 2023 NHTSA CAMPAIGN NUMBER: 23V725000
Pop-Up Hood May Not Activate in Pedestrian Crash
A pop-up engine hood that does not activate and raise the rear end of the hood in a frontal pedestrian crash, can increase the risk of injury.
NHTSA Campaign Number: 23V725000
Manufacturer Nissan North America, Inc.
Components STRUCTURE
Potential Number of Units Affected 988
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2023-2024 Nissan Z vehicles. The fasteners in the left-side front bumper reinforcement clip may loosen, which can prevent the pop-up engine hood from activating.
Remedy
Dealers will tighten the fasteners, free of charge. Owner notification letters are expected to be mailed December 7, 2023. Owners may contact Nissan’s customer service at 1-800-867-7669. Nissan’s number for this recall is R23C8.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Left Front Bumper Reinforcement Bracket
Voluntary Recall Campaign
Reference: R23C8
Date: October 27, 2023
Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
MY2023-2024 Z (Z34) | 946 | 19 | October 27, 2023 | YES |
***** Campaign Summary *****
Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain 2023-2024 Nissan Z vehicles identified in Service Comm and DBS National Service History.
The left hand front bumper reinforcement fasteners on affected vehicles may not be fully tightened to specification. This condition could result in the pop-up engine hood not operating as designed in the event of a frontal pedestrian collision. In the event of such an accident, this pop-up engine hood condition could increase the risk of pedestrian injury.
Dealers will re-tighten the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting.
***** Release Schedule *****
Parts | The remedy involves re-tightening the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting. No parts are required. |
Repair |
|
Owner Notification | Nissan will notify the owners of potentially affected vehicles beginning December 2023. |
Frequently Asked Questions (FAQ):
Is this a recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the recall?
The left hand front bumper reinforcement fasteners on affected vehicles may not be fully tightened to specification.
What is the possible effect of the condition?
In affected vehicles, the left hand front bumper reinforcement bracket may not have been tightened to specification. This condition could result in the pop-up engine hood not operating as designed in the event of a frontal pedestrian collision. In the event of such an accident, this pop-up engine hood condition could increase the risk of pedestrian injury.
What will be the corrective action for this voluntary recall campaign?
Your Nissan dealer will re-tighten the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting.
How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Nissan will begin sending notifications to affected owners beginning December 2023, via U.S. Mail.
Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.
Is there anything owners can do to mitigate this condition?
No.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental reimbursement is not available for this campaign.
Are parts readily available?
The remedy involves re-tightening the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting. No parts are required.
Is there any charge for this service?
No. The remedy will be performed for the customer free of charge.
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Model year 2023-2024 Nissan Z vehicles manufactured from October 12, 2022 to April 14, 2023.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
No.
Description of the Defect:
On affected z vehicles, the left-hand front bumper reinforcement clip might become loose due to fasteners that may not have been torqued to specification during the manufacturing process. As a result, there is a risk that the pop-up engine hood may not operate as designed in the event of a frontal pedestrian collision. The pop-up engine hood is designed to activate and raise the rear end of the hood in certain frontal collisions to help reduce impact to the head of a pedestrian. If this condition occurs, it may increase the risk of injury to the pedestrian in the event of such an accident.
Chronology of Principal Events:
April 74, 2023 – A plant technician noticed looseness in the left-hand front bumper reinforcement clip of a MY2024 Nissan z during a routine paint repair. Nissan initiated an investigation.
Mid-April 2023 through May 2023 – Nissan discovered the tightening torque for the left hand front bumper clip could be inadvertently re-set below the specified threshold. Nissan implemented production countermeasures to prevent incorrect torque adjustment. Nissan determined that the inadvertent torque adjustment occurred due to a unique combination of the dial-type torque tool and line-side storage receptacle.
June 2023 through September 2023 – Nissan investigated the potential effect of looseness in the left hand front bumper reinforcement clip. The investigation found that looseness in the left-hand front bumper clip can cause reduced rigidity in the front bumper, potentially affecting the proper functioning of the left-hand pedestrian detection sensor and the popup engine hood feature.
October 73, 2023 – Nissan determined this condition may not comply with certain regulatory requirements in Japan.
October 20, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall of all potentially affected vehicles.
Nissan is not aware of any warranty claims, accident or injuries related to the subject condition.
Description of Corrective Action:
Dealers will be notified of the recall beginning October 27, 2023. Beginning on December 7, 2023, owners of all potentially affected vehicles will be notified to bring their z to a Nissan dealer for repair. Dealers will be instructed to re-torque the fasteners on the left hand front bumper reinforcement clip. All repairs will be performed free of charge for parts and labor and may take up to one (1) hour to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty.
Chronology :
April 14, 2023 – A plant technician noticed looseness in the left-hand front bumper reinforcement clip of a MY2024 Nissan Z during a routine paint repair. Nissan initiated an investigation.
Mid-April 2023 through May 2023 – Nissan discovered the tightening torque for the left hand front bumper clip could be inadvertently re-set below the specified threshold. Nissan implemented production countermeasures to prevent incorrect torque adjustment. Nissan determined that the inadvertent torque adjustment occurred due to a unique combination of the dial-type torque tool and line-side storage receptacle.
June 2023 through September 2023 – Nissan investigated the potential effect of looseness in the left hand front bumper reinforcement clip. The investigation found that looseness in the left-hand front bumper clip can cause reduced rigidity in the front bumper, potentially affecting the proper functioning of the left-hand pedestrian detection sensor and the pop-up engine hood feature.
October 13, 2023 – Nissan determined this condition may not comply with certain regulatory requirements in Japan.
October 20, 2023 – Out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall of all potentially affected vehicles.
Nissan is not aware of any warranty claims, accident or injuries related to the subject condition.
VOLUNTARY SAFETY RECALL CAMPAIGN 2023-2024 Nissan Z; Left Front Bumper Clip
R23C8 – Left Front Bumper Reinforcement Bracket – 2023-2024 Nissan Z
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
NISSAN | Z | 2023-2024 |
5 Associated Documents
Defect Notice 573 Report
RCLRPT-23V725-5094.PDF 214.275KB
RCLRPT-23V725-5094
Nissan – Campaign Bulletin – October 2023
RCMN-23V725-9648.pdf 125.166KB
RCMN-23V725-9648
Recall Acknowledgement
RCAK-23V725-4792.pdf 645.994KB
RCAK-23V725-4792
Remedy Instructions and TSB
RCRIT-23V725-1613.pdf 2476.695KB
RCRIT-23V725-1613
Nissan – Defect Information Report – October 2023
RMISC-23V725-5912.pdf 776.044KB
RMISC-23V725-5912
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V725&docType=RCL
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SEOCONTENT-START
~ NISSAN “–…/ October 26, 2023 Dr. Cem Hatipoglu Acting Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) Room W48-302 1200 New Jersey Avenue, SE Washington, D.C. 20590 Dear Dr. Hatipoglu: Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Mailing Address: PO Box 685001 Franklin, TN 37068 We are transmitting the enclosed Defect Information Report in accordance with 49 CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the notices. Very truly, Will Swindell Manager, Technical Compliance Encl. DEFECT INFORMATION REPORT 1. Manufacturer: Nissan Motor Co., Ltd. Tochigi Plant 2. Vehicles Potentially Involved: Certain Model Year 2023 – 2024 Nissan z vehicles as shown in the table below: Model Dates of Manufacture Plant MY 2023-2024 Nissan z October 12, 2022 – April 11, 2023 Tochigi Based on Nissan production records, the issue (as described in Section 5 below) occurred on certain Model Year 2023 – 2024 Nissan z vehicles produced on a specific production line using a certain dial-type torque gun during the specified production period. No other Nissan or INFINITI vehicles are affected. The name, description and part number of the subject components are below: Part Name Part DescriRtion Part Number CLIP-FR BMPR, LH Front Bumper Reinforcement Clip, LH 62229 – 6GP0A 3. Total Number of Vehicles Potentially Involved: Approximately 988 MY 2023 – 2024 Nissan z vehicles total. Model Volume of Production MY 2023 Nissan z 986 MY 2024 Nissan z 2 4. Percentage of Vehicles Estimated to Actually Contain the Defect: 1%. The estimated percentage of vehicles involved with the defect is unknown, 1% is used here because submission within NHTSA’s portal will not allow a non-numeric value. 5. Description of the Defect: On affected z vehicles, the left-hand front bumper reinforcement clip might become loose due to fasteners that may not have been torqued to specification during the manufacturing process. As a result, there is a risk that the pop-up engine hood may not operate as designed in the event of a frontal pedestrian collision. The pop-up engine hood is designed to activate and raise the rear end of the hood in certain frontal collisions to help reduce impact to the head of a pedestrian. If this condition occurs, it may increase the risk of injury to the pedestrian in the event of such an accident. 6. Chronology of Principal Events: April 74, 2023 – A plant technician noticed looseness in the left-hand front bumper reinforcement clip of a MY2024 Nissan z during a routine paint repair. Nissan initiated an investigation. Mid-April 2023 through May 2023 – Nissan discovered the tightening torque for the left hand front bumper clip could be inadvertently re-set below the specified threshold. Nissan implemented production countermeasures to prevent incorrect torque adjustment. Nissan determined that the inadvertent torque adjustment occurred due to a unique combination of the dial-type torque tool and line-side storage receptacle. June 2023 through September 2023 – Nissan investigated the potential effect of looseness in the left hand front bumper reinforcement clip. The investigation found that looseness in the left-hand front bumper clip can cause reduced rigidity in the front bumper, potentially affecting the proper functioning of the left-hand pedestrian detection sensor and the popup engine hood feature. October 73, 2023 – Nissan determined this condition may not comply with certain regulatory requirements in Japan. October 20, 2023 – Out of abundance of caution, Nissan decided to conduct a Voluntary Safety Recall of all potentially affected vehicles. Nissan is not aware of any warranty claims, accident or injuries related to the subject condition. 7. Description of Corrective Action: Dealers will be notified of the recall beginning October 27, 2023. Beginning on December 7, 2023, owners of all potentially affected vehicles will be notified to bring their z to a Nissan dealer for repair. Dealers will be instructed to re-torque the fasteners on the left hand front bumper reinforcement clip. All repairs will be performed free of charge for parts and labor and may take up to one (1) hour to complete. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty. 8. Copy of Notices: Copies of all notices will be provided to NHTSA as they become available.
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CAMPAIGN BULLETIN Left Front Bumper Reinforcement Bracket Voluntary Recall Campaign Reference: R23C8 Date: October 27, 2023 Attention: Dealer Principal, Sales, Service & Parts Managers SAFETY RECALL CAMPAIGN ID: R23C8 | Original Document Page 1 of 4 ***** Campaign Summary ***** Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a Voluntary Safety Recall Campaign on certain 2023-2024 Nissan Z vehicles identified in Service Comm and DBS National Service History. The left hand front bumper reinforcement fasteners on affected vehicles may not be fully tightened to specification. This condition could result in the pop-up engine hood not operating as designed in the event of a frontal pedestrian collision. In the event of such an accident, this pop-up engine hood condition could increase the risk of pedestrian injury. Dealers will re-tighten the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting. ***** What Dealers Should Do**** 1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. R23C8 2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied. 3. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the recall and communicate that the software update is available. 4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle. IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their inventory covered by this notification until the campaign’s remedy action is performed.): Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect MY2023-2024 Z (Z34) 946 19 October 27, 2023 YES CAMPAIGN ID: R23C8 | Original Document Page 2 of 4 ***** Release Schedule ***** Parts The remedy involves re-tightening the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting. No parts are required. Repair • NTB23-082 Owner Notification Nissan will notify the owners of potentially affected vehicles beginning December 2023. ***** Dealer Responsibility ***** It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion. NISSAN NORTH AMERICA, INC. Total Customer Satisfaction Q. Is this a recall? A. Yes. Q. Is this a Stop Sale? A. Yes. Q. What is the reason for the recall? A. The left hand front bumper reinforcement fasteners on affected vehicles may not be fully tightened to specification. Q. What is the possible effect of the condition? A. In affected vehicles, the left hand front bumper reinforcement bracket may not have been tightened to specification. This condition could result in the pop-up engine hood not operating as designed in the event of a frontal pedestrian collision. In the event of such an accident, this pop-up engine hood condition could increase the risk of pedestrian injury. Frequently Asked Questions (FAQ): CAMPAIGN ID: R23C8 | Original Document Page 3 of 4 Q. What will be the corrective action for this voluntary recall campaign? A. Your Nissan dealer will re-tighten the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting. Q. How long will the corrective action take? A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule. Q. When will vehicle owners be notified? A. Nissan will begin sending notifications to affected owners beginning December 2023, via U.S. Mail. Q. Is my vehicle safe to drive? A. If your vehicle is subject to this campaign, you will receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible. Q. Is there anything owners can do to mitigate this condition? A. No. Q. Will a rental vehicle be provided while the dealer is servicing the vehicle? A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental reimbursement is not available for this campaign. Q. Are parts readily available? A. The remedy involves re-tightening the fasteners that hold the left hand front bumper reinforcement bracket to the proper torque setting. No parts are required. Q. Is there any charge for this service? A. No. The remedy will be performed for the customer free of charge. CAMPAIGN ID: R23C8 | Original Document Page 4 of 4 Q. Will I have to take my vehicle back to the selling dealer to have the service performed? A. No, any authorized Nissan dealer is able to perform the recall campaign. Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle? A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle. Q. What model year vehicles are involved? A. Model year 2023-2024 Nissan Z vehicles manufactured from October 12, 2022 to April 14, 2023. Q. Are you experiencing this condition on any other Nissan (or INFINITI) models? A. No. Revision History: Date Announcement Purpose October 27, 2023 Original Document New campaign announcement
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-725 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nissan North America, Inc. Submission Date : OCT 26, 2023 NHTSA Recall No. : 23V-725 Manufacturer Recall No. : R23C8 Manufacturer Information : Manufacturer Name : Nissan North America, Inc. Address : P. O. BOX 685001 Franklin TN 37068-5009 Company phone : 800-647-7261 Population : Number of potentially involved : 988 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2024 Nissan Z Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Based on Nissan production records, the issue occurred on certain Model Year 2023 – 2024 Nissan Z vehicles produced on a specific production line using a certain dialtype torque gun during the specified production period. No other Nissan or INFINITI vehicles are affected. Production Dates : OCT 12, 2022 – APR 11, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On affected Z vehicles, the left-hand front bumper reinforcement clip might become loose due to fasteners that may not have been torqued to specification during the manufacturing process. As a result, there is a risk that the pop-up engine hood may not operate as designed in the event of a frontal pedestrian collision. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The pop-up engine hood is designed to activate and raise the rear end of the hood in certain frontal collisions to help reduce impact to the head of a pedestrian. If this condition occurs, it may increase the risk of injury to the pedestrian in the event of such an accident. Description of the Cause : NR Identification of Any Warning that can Occur : There is no warning preceding warning. Part 573 Safety Recall Report 23V-725 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : CLIP-FR BMPR, LH Component Description : Front Bumper Reinforcement Clip, LH Component Part Number : 62229 – 6GP0A Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : April 14, 2023 – A plant technician noticed looseness in the left-hand front bumper reinforcement clip of a MY2024 Nissan Z during a routine paint repair. Nissan initiated an investigation. Mid-April 2023 through May 2023 – Nissan discovered the tightening torque for the left hand front bumper clip could be inadvertently re-set below the specified threshold. Nissan implemented production countermeasures to prevent incorrect torque adjustment. Nissan determined that the inadvertent torque adjustment occurred due to a unique combination of the dial-type torque tool and line-side storage receptacle. June 2023 through September 2023 – Nissan investigated the potential effect of looseness in the left hand front bumper reinforcement clip. The investigation found that looseness in the left-hand front bumper clip can cause reduced rigidity in the front bumper, potentially affecting the proper functioning of the left-hand pedestrian detection sensor and the pop-up engine hood feature. October 13, 2023 – Nissan determined this condition may not comply with certain regulatory requirements in Japan. October 20, 2023 – Out of an abundance of caution, Nissan decided to conduct a Voluntary Safety Recall of all potentially affected vehicles. Nissan is not aware of any warranty claims, accident or injuries related to the subject condition. Part 573 Safety Recall Report 23V-725 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Dealers will be instructed to re-torque the fasteners on the left hand front bumper reinforcement clip. All repairs will be performed free of charge for parts and labor and may take up to one (1) hour to complete. Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealers will be notified of the recall beginning October 27, 2023. Beginning on December 7, 2023, owners of all potentially affected vehicles will be notified to bring their Z to a Nissan dealer for repair. Planned Dealer Notification Date : OCT 27, 2023 – NR Planned Owner Notification Date : DEC 07, 2023 – NR * NR – Not Reported
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