February 28, 2024 NHTSA CAMPAIGN NUMBER: 24V156000
Seat Belts May Not Restrain Occupants/FMVSS 208
Improperly restrained occupants have an increased risk of injury during a crash.
NHTSA Campaign Number: 24V156
Manufacturer Nissan
North America, Inc.
Components SEAT BELTS
Potential Number of Units Affected 9,720
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue vehicles. The driver and front passenger seat belt pretensioners may have been incorrectly manufactured, which can cause the seat belts to not properly restrain occupants. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection,” 209, “Seat Belt Assemblies,” and 210 “Seat Belt Assembly Anchorages.”
Remedy
Dealers will replace the front seat belt assemblies, as necessary, free of charge. Owner notification letters are expected to be mailed April 19, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan’s number for this recall is PD105.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Nissan has a Recall
Front Seat Belt Pre-Tensioner
Voluntary Recall Campaign
Reference: PD105
Date: February 29, 2024
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their inventory covered by this notification until the campaign’s remedy action is performed.):
| Affected Models/Years: | Affected Population: | Dealer Inventory: | SERVICE COMM Activation date: | Stop Sale In Effect |
| MY2023 Rogue (T33) | 9,720 | 52 | February 29, 2024 | YES |
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a recall for specific model year 2023 Nissan Rogue vehicles.
In affected vehicles, the front seat belts may contain a partially crimped lap pre-tensioner due to a supplier issue that has since been corrected. A partially crimped pre-tensioner may not restrain the occupant as intended and may not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection; FMVSS No. 209, Seat Belt Assemblies; and FMVSS No. 210, Seat Belt Assembly Anchorages, increasing the risk of injury in a crash.
Dealers will replace both the left side and right side front seat belt assembly with a new one.
***** What Dealers Should Do****
- Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PD105
- Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.
- If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the recall and communicate that the remedy and parts are available.
- Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle.
***** Release Schedule *****
| Parts | Parts for this remedy are on restriction and can be ordered via DBS. Refer to NTB24-018 to determine the correct parts ordering information for this repair. Parts for new cars in dealer inventory will be automatically shipped to dealers the week of March 11, 2024. |
| Repair | |
| Owner Notification | Nissan will notify the owners of potentially affected vehicles beginning April 2024. |
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Is this a recall?
Yes.
Is this a Stop Sale?
Yes.
What is the reason for the recall?
In affected vehicles, the front seat belts may contain a partially crimped lap pre-tensioner due to a supplier issue that has since been corrected.
What is the possible effect of the condition?
A partially crimped pre-tensioner may not restrain the occupant as intended and may not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection; FMVSS No. 209, Seat Belt Assemblies; and FMVSS No. 210, Seat Belt Assembly Anchorages, increasing the risk of injury in a crash.
What will be the corrective action for this voluntary recall campaign?
Dealers will replace both the left side and right side front seat belt assembly with a new one.
How long will the corrective action take?
This service, which is conducted at no charge to you for parts and labor, could take up to one (1.0) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
When will vehicle owners be notified?
Nissan will begin sending notifications to affected owners beginning April 2024, via U.S. Mail.
Is my vehicle safe to drive?
If your vehicle is subject to this campaign, you will be contacted by Nissan Consumer Affairs or receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.
Is there anything owners can do to mitigate this condition?
No.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 502 | Rental Expense | $156 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement. | ||
Are parts readily available?
Yes. Parts are on restriction and can be ordered via DBS.
Is there any charge for this service?
No. The remedy will be performed for the customer free of charge.
Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing the applicable condition of this campaign.
| EXPENSE CODE | DESCRIPTION | AMOUNT |
| 501 | Towing | $200 (Max) |
| Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. | ||
Will I have to take my vehicle back to the selling dealer to have the service performed?
No, any authorized Nissan dealer is able to perform the recall campaign.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
What model year vehicles are involved?
Certain model year 2023 Nissan Rogue vehicles manufactured from June 7, 2023 to July 12, 2023.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
No.
Description of the Noncompliance:
In affected vehicles, the front seat belts may contain a partially crimped lap pre-tensioner due to a supplier error that has since been corrected. A partially crimped pre-tensioner may not restrain the occupant as intended and may not meet the requirements of 55.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection; FMVSS No. 209, Seat Belt Assemblies; and FMVSS No. 210, Seat Belt Assembly Anchorages, increasing the risk of injury in a crash.
Basis for Determination of the Existence of a Noncompliance:
On June 27, 2023, during a routine process validation at the supplier, a technician reported a partially crimped pre-tensioner existed on a passenger side seat belt anchor subassembly. The supplier quarantined the part and initiated an investigation.
July 2023 – The supplier along with Nissan conducted a part sort and yard audit of 1,866 Rogue vehicles at the Smyrna plant and identified one additional (1) partially crimped pretensioner in inventory. The suspect part was quarantined and returned to the supplier for analysis. Initial investigation at the supplier identified a logic error within the crimping machine that could cause a shut down and potentially allow the crimping mechanism to fail to reach final position.
August 2023 through December 2023 – The supplier identified both suspect parts were manufactured between June 2, 2023 and June 27, 2023 and were built by a new technician who started on the crimping machine in early June 2023.The supplier investigation revealed the crimping cell should be manually reset at a specific time in order to avoid the PLC logic resulting in a system shutdown and potential partial crimping of the seat belt pretension er. The supplier investigation also found that standard scrap handling procedures after shut down were not clearly followed by the new technician, which allowed a potential outflow of suspect parts.
January 2024 – The supplier reviewed production records to further validate the suspect window of subject pre-tensioners and the potential for any additional partially crimped pretensioners and their outflow. A sample size of 15,486 pre-tensioner parts produced by the new operator from June 2, 2023 through July 3, 2023, no additional parts with the subject condition. The supplier reviewed inspection records prior to June 2, 2023 and confirmed that inspection of 3,040 parts found no partial crimps.
February 12, 2024 – The supplier conducted testing and determined a seat belt anchor pretensioner that contained a partial crimp does not conform to internal test requirements. Based on supplier and Nissan engineering judgment, a seat belt pre-tensioner with the subject condition may not comply with certain regulatory standards. Additionally, the supplier could not confirm with certainty that no other suspect seat belt lap pre-tensioner parts would have been produced or successfully contained.
February 15, 2024 – Based on the supplier investigation, Nissan identified the vehicle production range that was tied to the potentially affected seat belt assemblies.
February 21, 2024 – Out of an abundance of caution, Nissan decided to conduct a voluntary recall campaign to remedy the potentially affected vehicles in the U.S. market.
Nissan is not aware of any warranty claims, accident or injuries related to the subject condition.
Description of Corrective Action:
Dealers will be notified on February 29, 2024. Owners of all potentially affected vehicles will be notified beginning April 19, 2024. Nissan dealers will be instructed to replace both the left and right side front seat belt assemblies. All repairs will be performed free of charge for parts and labor and may take one (1) hour to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are still under warranty.
2023 Nissan Rogue; Front Seat Belt Pre-tensioner
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| NISSAN | ROGUE | 2023 |
5 Associated Documents
Recall Acknowledgement
RCAK-24V156-8519.pdf 645.378KB
Non-compliance information report
RMISC-24V156-3525.pdf 1008.305KB
Noncompliance Notice 573 Report
RCLRPT-24V156-1538.PDF 213.897KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V156-8073.pdf 129.103KB
Remedy Instructions and TSB
RCRIT-24V156-8497.pdf 364.623KB
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SEOCONTENT-START
~
NISSAN
“–…/
February 28, 2024
Ms. Eileen Sullivan
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
Room W48-302
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Ms. Sullivan:
Nissan North America, Inc.
One Nissan Way
Franklin, TN 37067
Mailing Address:
PO Box 685001
Franklin, TN 37068
We are transmitting the enclosed Non-Compliance Information Report in accordance with 49
CFR Part 573. A voluntary recall campaign will be initiated and your office provided with the
notices.
Very truly,
Will Swindell
Manager,
Technical Compliance
Encl.
NONCOMPLIANCE INFORMATION REPORT
1. Manufacturer:
Nissan North America, Inc., Smyrna plant
2. Vehicles Potentially Involved:
Certain Model Year 2023 Nissan Rogue vehicles manufactured from June 7, 2023 through
July 12, 2023 at the Smyrna, TN plant. Based on production records, the issue (as described
in Section 5 below) is specific to Nissan Rogue vehicles equipped with an affected seat belt
assembly and produced during the specified vehicle production period. No other Nissan or
INFINITI vehicles are affected.
The name, description and part number of the subject component is below:
Part Name Part Description
Seat Belt Assy, Front LH Driver Side Front Seat Belt Assy – Charcoal
Seat Belt Assy, Front RH Passenger Side Front Seat Belt Assy – Charcoal
Seat Belt Assy, Front LH Driver Side Front Seat Belt Assy – Light Gray
Seat Belt Assy, Front RH Passenger Side Front Seat Belt Assy – Light Gray
The name and address of the Front Seat Belt Assembly supplier is:
ZF Occupant Safety Systems
Circuito del Ferrocarril 160
Parque Industrial Zona de Conectividad
C. P. 35024, Gomez Palacio, Durango, Mexico
Gerardo Sandoval (Director of Quality)
Phone: +1(248) 961-6645
Email: [email protected]
3. Total Number of Vehicles Potentially Involved:
Part
Number(s)
86885 6RR0A
86884 6RR0A
86885 6RR0B
86884 6RR0B
Approximately 9,720 Model Year 2023 Nissan Rogue total vehicles manufactured from June
7, 2023 through July 12, 2023.
4. Percentage of Vehicles Estimated to Actually Contain the Noncompliance:
1%
5. Description of the Noncompliance:
In affected vehicles, the front seat belts may contain a partially crimped lap pre-tensioner
due to a supplier error that has since been corrected. A partially crimped pre-tensioner
may not restrain the occupant as intended and may not meet the requirements of 55.5 of
Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection; FMVSS
No. 209, Seat Belt Assemblies; and FMVSS No. 210, Seat Belt Assembly Anchorages,
increasing the risk of injury in a crash.
6. Basis for Determination of the Existence of a Noncompliance:
On June 27, 2023, during a routine process validation at the supplier, a technician reported a
partially crimped pre-tensioner existed on a passenger side seat belt anchor subassembly.
The supplier quarantined the part and initiated an investigation.
July 2023 – The supplier along with Nissan conducted a part sort and yard audit of 1,866
Rogue vehicles at the Smyrna plant and identified one additional (1) partially crimped pretensioner
in inventory. The suspect part was quarantined and returned to the supplier for
analysis. Initial investigation at the supplier identified a logic error within the crimping
machine that could cause a shut down and potentially allow the crimping mechanism to
fail to reach final position.
August 2023 through December 2023 – The supplier identified both suspect parts were
manufactured between June 2, 2023 and June 27, 2023 and were built by a new technician
who started on the crimping machine in early June 2023.The supplier investigation revealed
the crimping cell should be manually reset at a specific time in order to avoid the PLC logic
resulting in a system shutdown and potential partial crimping of the seat belt pretension
er. The supplier investigation also found that standard scrap handling procedures
after shut down were not clearly followed by the new technician, which allowed a potential
outflow of suspect parts.
January 2024 – The supplier reviewed production records to further validate the suspect
window of subject pre-tensioners and the potential for any additional partially crimped pretensioners
and their outflow. A sample size of 15,486 pre-tensioner parts produced by the
new operator from June 2, 2023 through July 3, 2023, no additional parts with the subject
condition. The supplier reviewed inspection records prior to June 2, 2023 and confirmed
that inspection of 3,040 parts found no partial crimps.
February 12, 2024 – The supplier conducted testing and determined a seat belt anchor pretensioner
that contained a partial crimp does not conform to internal test requirements.
Based on supplier and Nissan engineering judgment, a seat belt pre-tensioner with the
subject condition may not comply with certain regulatory standards. Additionally, the
supplier could not confirm with certainty that no other suspect seat belt lap pre-tensioner
parts would have been produced or successfully contained.
February 15, 2024 – Based on the supplier investigation, Nissan identified the vehicle
production range that was tied to the potentially affected seat belt assemblies.
February 21, 2024 – Out of an abundance of caution, Nissan decided to conduct a voluntary
recall campaign to remedy the potentially affected vehicles in the U.S. market.
Nissan is not aware of any warranty claims, accident or injuries related to the subject
condition.
7. Description of Corrective Action:
Dealers will be notified on February 29, 2024. Owners of all potentially affected vehicles will
be notified beginning April 19, 2024. Nissan dealers will be instructed to replace both the left
and right side front seat belt assemblies. All repairs will be performed free of charge for
parts and labor and may take one (1) hour to complete.
Nissan will not include a statement in the Part 577 owner notification concerning
reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles
are still under warranty.
8. Copy of Notices:
Copies of all notices will be provided to NHTSA as they become available.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-156
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nissan North America, Inc. FEB 28, 2024 NHTSA Recall No. : 24V-156 Manufacturer Recall No. : PD105 Manufacturer Information :
Manufacturer Name : Nissan North America, Inc.
Address : P. O. BOX 685001
Franklin TN 37068-5009 Company phone : 800-647-7261
Population :
Number of potentially involved : 9,720 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2023-2023 Nissan Rogue Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Certain Model Year 2023 Nissan Rogue vehicles manufactured from June 7, 2023 through July 12, 2023 at the Smyrna, TN plant. Based on production records, the issue is specific to Nissan Rogue vehicles equipped with an affected seat belt assembly and produced during the specified vehicle production period. No other Nissan or INFINITI vehicles are affected.
Production Dates : JUN 07, 2023 – JUL 12, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : In affected vehicles, the front seat belts may contain a partially crimped lap pre-tensioner due to a supplier error that has since been corrected. FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A partially crimped pre-tensioner may not restrain the occupant as intended and may not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection; FMVSS No. 209, Seat Belt Assemblies; and FMVSS No. 210, Seat Belt Assembly Anchorages, increasing the risk of injury in a crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : There is no preceding warning. Part 573 Safety Recall Report 24V-156 Page 2 Involved Components : Component Name 1 : Seat Belt Assy, Front LH
Component Description : Driver Side Front Seat Belt Assy – Charcoal Component Part Number : 86885 6RR0A Component Name 2 : Seat Belt Assy, Front RH
Component Description : Passenger Side Front Seat Belt Assy – Charcoal Component Part Number : 86884 6RR0A Component Name 3 : Seat Belt Assy, Front LH
Component Description : Driver Side Front Seat Belt Assy – Light Gray Component Part Number : 86885 6RR0B Component Name 4 : Seat Belt Assy, Front RH
Component Description : Passenger Side Front Seat Belt Assy – Light Gray Component Part Number : 86884 6RR0B Supplier Identification : Component Manufacturer
Name : ZF Occupant Safety Systems Address : Circuito del Ferrocarril 160
Parque Industrial Zona de Conectividad Gomez Palacio, Durango Foreign States 35024
Country : Mexico Chronology :
See attached Part 573 for Basis for Determination of the Existence of a Noncompliance. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-156
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Nissan dealers will be instructed to replace both the left and right side
front seat belt assemblies. All repairs will be performed free of charge for parts and labor and may take one (1) hour to complete.
Nissan will not include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy as the subject vehicles are still under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Dealers will be notified on February 29, 2024. Owners of all potentially
affected vehicles will be notified beginning April 19, 2024.
Planned Dealer Notification Date : FEB 29, 2024 – NR Planned Owner Notification Date : APR 19, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
CAMPAIGN
BULLETIN
Front Seat Belt Pre-Tensioner
Voluntary Recall Campaign
Reference: PD105
Date: February 29, 2024
Attention: Dealer Principal, Sales, Service & Parts Managers
SAFETY RECALL
CAMPAIGN ID: PD105 | Original Document
***** Campaign Summary *****
Nissan is committed to the safety and security of our customers and their passengers. Nissan has notified the National Highway Traffic Safety Administration (NHTSA) that it is issuing a recall for specific model year 2023 Nissan Rogue vehicles.
In affected vehicles, the front seat belts may contain a partially crimped lap pre-tensioner due to a supplier issue that has since been corrected. A partially crimped pre-tensioner may not restrain the occupant as intended and may not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection; FMVSS No. 209, Seat Belt Assemblies; and FMVSS No. 210, Seat Belt Assembly Anchorages, increasing the risk of injury in a crash.
Dealers will replace both the left side and right side front seat belt assembly with a new one.
***** What Dealers Should Do****
1. Verify if vehicles are affected by this Voluntary Recall using Service Comm or DBS National Service history – Open Campaign I.D. PD105
2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory subject to this recall campaign until after the vehicle has been remedied.
3. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the recall and communicate that the remedy and parts are available.
4. Once repaired, dealers should submit the claim using the claims coding provided, and release the vehicle.
IMPORTANT: It is a violation of Federal law for dealers to sell or deliver new vehicles in their inventory covered by this notification until the campaign’s remedy action is performed.):
Affected
Models/Years:
Affected Population:
Dealer Inventory:
SERVICE COMM Activation date:
Stop Sale
In Effect
MY2023 Rogue (T33)
9,720
52
February 29, 2024
YES
CAMPAIGN ID: PD105 Page 2 of 4 | Original Document
***** Release Schedule *****
Parts
Parts for this remedy are on restriction and can be ordered via DBS. Refer to NTB24-018 to determine the correct parts ordering information for this repair. Parts for new cars in dealer inventory will be automatically shipped to dealers the week of March 11, 2024.
Repair
• NTB24-018
Owner Notification
Nissan will notify the owners of potentially affected vehicles beginning April 2024.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History using the appropriate Campaign I.D. for the campaign status on each vehicle falling within the range of this voluntary recall campaign, which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in new vehicle inventory. If a VIN subject to this recall campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Q. Is this a recall?
A. Yes.
Q. Is this a Stop Sale?
A. Yes.
Q. What is the reason for the recall?
A. In affected vehicles, the front seat belts may contain a partially crimped lap pre-tensioner due to a supplier issue that has since been corrected.
Q. What is the possible effect of the condition?
A. A partially crimped pre-tensioner may not restrain the occupant as intended and may not meet the requirements of S5.5 of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection; FMVSS No. 209, Seat Belt Assemblies; and FMVSS No. 210, Seat Belt Assembly Anchorages, increasing the risk of injury in a crash.
Frequently Asked Questions (FAQ):
CAMPAIGN ID: PD105 Page 3 of 4 | Original Document
Q. What will be the corrective action for this voluntary recall campaign?
A. Dealers will replace both the left side and right side front seat belt assembly with a new one.
Q. How long will the corrective action take?
A. This service, which is conducted at no charge to you for parts and labor, could take up to one (1.0) hour to complete. However, your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
Q. When will vehicle owners be notified?
A. Nissan will begin sending notifications to affected owners beginning April 2024, via U.S. Mail.
Q. Is my vehicle safe to drive?
A. If your vehicle is subject to this campaign, you will be contacted by Nissan Consumer Affairs or receive an Owner Notification letter from Nissan, which will instruct owners to bring their vehicles to a Nissan dealer to have their vehicles remedied as soon as possible.
Q. Is there anything owners can do to mitigate this condition?
A. No.
Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?
A. Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
502
Rental Expense
$156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.
Q. Are parts readily available?
A. Yes. Parts are on restriction and can be ordered via DBS.
CAMPAIGN ID: PD105 Page 4 of 4 | Original Document
Q. Is there any charge for this service?
A. No. The remedy will be performed for the customer free of charge.
Q. Is towing covered for vehicles outside of warranty that are no longer eligible for Nissan Roadside Assistance?
A. Yes, the campaign will cover the towing costs for affected vehicles that are no longer eligible for Roadside Assistance (out of warranty) and are experiencing the applicable condition of this campaign.
EXPENSE CODE
DESCRIPTION
AMOUNT
501
Towing
$200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
Q. Will I have to take my vehicle back to the selling dealer to have the service performed?
A. No, any authorized Nissan dealer is able to perform the recall campaign.
Q. I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A. The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.
Q. What model year vehicles are involved?
A. Certain model year 2023 Nissan Rogue vehicles manufactured from June 7, 2023 to July 12, 2023.
Q. Are you experiencing this condition on any other Nissan (or INFINITI) models?
A. No.
Revision History:
Date
Announcement
Purpose
February 29, 2024
Original Document
New campaign announcement
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