Voluntary Safety Recall Campaign R21B6 Engine Harness Protector – 2017-2019 Nissan Rogue Hybrid

October 26, 2021 NHTSA CAMPAIGN NUMBER: 21V839000

Engine Harness Damage May Cause Stall

A blown fuse may cause an engine stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V839

Manufacturer NissaneBay logo North America, Inc.

Components ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM

Potential Number of Units Affected 5,905

 

Summary

NissaneBay logo North America, Inc. (NissaneBay logo) is recalling certain 2017-2019 Rogue Hybrid vehicles. Contact with the Electronic Control Module (ECM) bracket may damage the engine harness, causing a blown fuse.

 

Remedy

Dealers will install a harness protector cover, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact NissaneBay logo customer service at 1-800-867-7669. NissaneBay logo’s number for this recall is R21B6.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 

SAFETY RECALL

CAMPAIGN BULLETIN

Engine Harness Protector
Voluntary Safety Recall Campaign

Reference: R21 B6
Date: November 2, 2021

Affected Models/Years:Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
MY2017-2019 Rogue Hybrid (T32H)5,905NAOctober 27, 2021

YES

 

***** Campaign Summary *****

NissaneBay logo is committed to the safety and security of our customers and their passengers. NissaneBay logo has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling certain MY2017-2019 NissaneBay logo Rogue Hybrid vehicles in the USA to install a harness protector cover on the engine harness to prevent damage.

On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket Due to the interference from the wire routing, the engine harness may become damaged. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.

 

***** What Dealers Should Do ****

1. Verify if vehicles are affected by this Voluntary Safety Recall using Service Comm or DBS National Service history – Open Campaign ID. R21B6.

2. Dealers must not sell, lease, trade, rent or loan any vehicles in dealer inventory affected by this recall campaign until after the vehicle has been repaired.

3. Dealers should use NTB21-101 to remedy any vehicles subject to this campaign.

4. Once remedied, dealers should submit the claim, using the claims coding provided, and release the vehicle.

 

***** Release Schedule *****

Parts

Parts are on restriction and may be ordered via DBS.

  • Parts are anticipated to be available the week of November 8, 2021.
    • 24009-4BC0A- Nylon Guard
  • Additional coverage is available if visible damage to the engine harness has been identified
    • Dealers should contact the Warranty Claims Call Center (WCCC) at 7-800- 258-7008 (Option 7) for additional information.

NOTE:  Parts replaced under this campaign activity will be collected. It is important for dealers to return parts applicable specifically to the VIN and repair order identified.

 

Repair

Owner Notification

NissaneBay logo will begin notifying owners of all potentially affected vehicles in December 2021 via U.S Mail.

 


Frequently Asked Questions (FAQ):

 

Q. Is this a safety recall?

Yes.

 

Q. Is this a Stop Sale?

Yes.

 

Q. What is the reason for the safety recall?

On certain MY2017 to MY2019 Rogue Hybrid vehicles, the engine  harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine room harness may become damaged.

 

Q. What is the possible effect of the condition?

Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart With a potential loss of drivetrain power, the  customer may experience an engine stall while driving, increasing the risk of a crash.

 

Q. What will be the corrective action for this voluntary safety recall campaign?

Dealers will install a harness protector cover on the engine harness to prevent damage.

 

Q. How long will the corrective action take?

This service, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your NissaneBay logo dealer may require your vehicle for a longer period of time based upon their work schedule.

 

Q. When will vehicle owners be notified?

NissaneBay logo will begin notifying owners of all potentially affected vehicles in December 2021 via US. Mail.

 

Q. Is my vehicle safe to drive?

If your vehicle is subject to this campaign, you will receive an Owner Notification letter from NissaneBay logo, which will provide instructions on how to remedy your vehicle. Affected owners are encouraged to have their vehicles remedied as soon as possible upon notification.

 

Q. Is there anything owners can do to mitigate this condition?

No.

 

Q. Are parts readily available?

Parts are on restriction and may be ordered, as needed, via DBS. Parts are anticipated to be available the weel< of November 8, 2021.

 

Q. Is there any charge for this service?

No. The remedy will be performed for the customer free of charge for parts and labor.

 

Q. Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.

EXPENSE CODEDESCRIPTIONAMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Q. Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized NissaneBay logo dealer is able to perform the recall campaign.

For Consumer Affairs: Please inform us of the dealer where you would lil<e to have the corrective action completed.

 

Q. I have lost confidence in the vehicle. Will NissaneBay logo replace or repurchase the vehicle?

The remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Q. What model year vehicles are involved?

Certain Model Year 2017-2019 NissaneBay logo Rogue Hybrid vehicles manufactured in the Smyrna, TN plant from July 26, 2016 to December 15, 2018.

 

Q. Are you experiencing this condition on any other NissaneBay logo (or INFINITIeBay logo) models?

No.

 


Description of the Defect:

On certain Rogue Hybrid vehicles, the engine harness may contact the Electronic Control Module (ECM) bracket. Due to the interference from the wire routing, the engine harness may become damaged. Over time, the damage to the harness may cause a short circuit, which can lead to a blown fuse. If this occurs, it may disable drive power to the engine and electric motor, without the ability to restart. With a potential loss of drivetrain power, the customer may experience an engine stall while driving, increasing the risk of a crash.

 

Chronology of Principal Events:

In summer 2018, NissaneBay logo received two (2) reports of engine stall with harness damage that occurred in June and July, respectively, in the Japanese market. The incident parts were collected and subsequent analysis showed damage to the wire harness had occurred. NissaneBay logo judged these to be isolated incidents.

In early January 2020, a field incident occurred in Japan that appeared to be related to engine wire harness damage. NissaneBay logo launched an investigation which indicated possible vibration while driving may have caused the wire harness to potentially interfere with the Engine Control Unit (ECU) bracket. The investigation resulted in NissaneBay logo implementing a production countermeasure in August 2020 to add an engine wire harness protector to prevent potential harness interference with the ECU bracket.

August 2020 through March 2021 – NissaneBay logo performed a large-scale investigation across multiple markets and manufacturing plants to determine susceptibility to engine wire harness damage. The interference appeared to be related to the harness routing in the engine bay that could vary according to several factors. However, the issue appeared to be specific to Rogue Hybrid vehicles only, due to unique layout.

April 2021 through June 2021 – NissaneBay logo focused its investigation on failure mode testing which revealed that damage to the harness that affected the main supply power line could potentially disable drive power to the engine while driving in certain scenarios.

July 2021 through October 2021 –NissaneBay logo performed a safety assessment on the various failure modes to evaluate the potential conditions that could result in a power shutdown of the hybrid powertrain. The assessment confirmed that under specific conditions, certain engine wire harness damage could disable both the engine and electric motor while driving; possibly causing a stall condition to occur. Concurrently, NissaneBay logo conducted a warranty review to determine if there were any incidents in other markets. NissaneBay logo identified zero (0) warranty claims related to the subject condition in the U.S. market.

October 19, 2021 – Based on the foregoing investigation and safety assessment, NissaneBay logo decided to conduct a safety recall campaign to remedy potentially affected vehicles in the U.S.

 


VOLUNTARY SAFETY RECALL CAMPAIGN 2017-2019 Nissan Rogue Hybrid; Engine Room Harness Protector

 

Voluntary Safety Recall Campaign R21B6 Engine Harness Protector – 2017-2019 Nissan Rogue Hybrid

 


3 Affected Products

Vehicle

MAKEMODELYEAR
NISSANeBay logoROGUE2017-2019

 


12 Associated Documents

Manufacturer Notices(to Dealers,etc) – NissaneBay logo CAMPAIGN BULLETIN Engine Harness Protector Voluntary Safety Recall Campaign Reference: R21B6 Date: November 2, 2021

RCMN-21V839-9869.pdf 135.898KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V839-8724.pdf 95.308KB

 


Defect Notice 573 Report

RCLRPT-21V839-2418.PDF 213.365KB

 


Recall Acknowledgement

RCAK-21V839-4471.pdf 645.252KB

 


October 26, 2021 DEFECT INFORMATION REPORT

RMISC-21V839-7822.pdf 53.145KB

 


Remedy Instructions and TSB

RCRIT-21V839-8952.pdf 7333.532KB

 


Manufacturer Notices(to Dealers,etc) – NissaneBay logo R21B6 2017-2019 Roque Hybrid Engine Room Harness Dealer Announcement

RCMN-21V839-5463.pdf 951.962KB

 


Recall 573 Report – 12/17/2021

RCLRPT-21V839-6941.PDF 213.389KB

 


December 17, 2021 DEFECT INFORMATION REPORT

RMISC-21V839-2294.pdf 55.221KB

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V839-2172.PDF 211.142KB

 


Recall Quarterly Report #3, 2022-2

RCLQRT-21V839-8402.PDF 211.329KB

 


Recall Quarterly Report #4, 2022-3

RCLQRT-21V839-1353.PDF 211.437KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V839&docType=RCL

 


 

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