R22C8 Jackknife Key Fob – 2014-2020 Nissan Rogue & 2017-2022 Rogue Sport

February 16, 2023 NHTSA CAMPAIGN NUMBER: 23V093000

Ignition Key May Collapse and Shut Off Vehicle

Driver contact with a key in the collapsed position could inadvertently shut off the vehicle while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V093000

Manufacturer NissaneBay logo North America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 712,458

 

Summary

NissaneBay logo North America, Inc. (NissaneBay logo) is recalling certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles equipped with a jackknife style ignition key. The jackknife key may collapse into a folded position while driving.

 

Remedy

Dealers will insert a spacer into the key slot of the jackknife key, free of charge. Interim notification letters notifying owners of the safety risk were mailed March 29, 2023. Owner notification letters are expected to be mailed August 30, 2023. Owners may contact NissaneBay logo’s customer service at 1-800-867-7669. NissaneBay logo’s number for this recall is R22C5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Nissan has a Recall

 


Jackknife Key Fob
Voluntary Safety Recall Campaign

Reference: R22C8/R22C9
Date: August 30, 2023

 

REVISION 2

Please discard earlier versions of this bulletin.

The REVISION 1 announcement from March 24, 2023 has been revised to include the following:

  • The Final Remedy Is Now Available
  • Vehicles previously identified under R22C8 are now identified in Service Comm as R22C9 and R22C8 will be closed
  • Owner notification letters for the final remedy will be mailed between August 30, 2023 and September 13, 2023, instructing owners to bring their vehicle and all keys and fobs to an authorized NissaneBay logo dealer to have the final remedy work completed at no cost to the owner.
  • Repair bulletin NTB23-068:
    • A packet of Spacers used to complete the remedy will  begin arriving at dealerships the week of August 28, 2023 (a packet includes 300 Spacers)

 

Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect
2014-2020 Rogue (T32)192,218NA August 30, 2023 YES
2017-2022 Rogue Sport (J11)511,009NA

 

***** Campaign Summary *****

NissaneBay logo is committed to the safety and security of our customers and their passengers.  NissaneBay logo has notified the National Highway Traffic Safety Administration (NHTSA) and Transport Canada that it is recalling certain 2014-2020 NissaneBay logo Rogue and 2017-2022 NissaneBay logo Rogue Sport vehicles to address a potential key fob issue.

Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position.  Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.  If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.

The final remedy is now available. Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized NissaneBay logo dealer to have the final remedy work completed at no cost to the owner. The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down.  Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.

 

***** Release Schedule *****

Parts Part number 28268-DFA0AeBay logo can be ordered via normal process. The final remedy requires one (1) Spacer insert per key fob. Each packet includes 300 Spacers.

Part Number Description Quantity 
28268-DFA0AeBay logo SPACER (Package of 300 Spacers) (1) Spacer per key fob
28268-DFA0BeBay logo ADHESIVE Dealer Tire
Special Tools
  • Consult-III +
Repair
  • NTB23-068 for R22C9
Owner

Notification

Owners of affected vehicles were mailed interim notifications in March 2023.

Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized NissaneBay logo dealer to have the final remedy work completed at no cost to the owner.

 


Frequently Asked Questions (FAQ): 

Is this a Safety recall?

Yes.

 

Is this a Stop Sale?

Yes.

 

What is the reason for the Voluntary Safety Recall?

Certain 2014-2020 Rogue and 2017-2022 Rogue Sport vehicles are equipped with a jackknife key that may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken and the key could unlock and rotate downwards.

 

What is the possible effect of this condition?

If the vehicle is driven with the key in the collapsed position, contact with the key fob by the driver could inadvertently turn the vehicle off while driving, increasing the risk of a crash.

 

What will be the corrective action for this voluntary recall campaign?

The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.

 

How long will the corrective action take?

The remedy, which is conducted at no charge to you for parts and labor, could take up to one (1) hour to complete. However, your NissaneBay logo dealer may require your vehicle for a longer period of time based upon their work schedule.

 

When will vehicle owners be notified?

Owners were notified in March 2023 and instructed to avoid attaching accessories to the key fob and to use the key in the non-folding orientation. The final remedy is now available. Owner notification letters for the final remedy will be mailed, between August 30, 2023 and September 13, 2023, instructing them to bring their vehicle and all keys and fobs to an authorized NissaneBay logo dealer to have the final remedy work completed at no cost to the owner. The dealer will insert a Spacer into the key blade storage slot of the fob so the key blade is in the extended “open” position and cannot be folded down. Owners should bring all keys and fobs for the affected vehicle with them to the dealership when having the remedy performed, as the remedy will result in deactivation of any keys and fobs that are not registered at the time of repair.

 

Is my vehicle safe to drive?

Owners with a key that will not remain in the extended ‘open’ position should contact their NissaneBay logo dealer as soon as possible to have the final remedy performed. Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation.  All owners are urged to complete the final remedy at their earliest opportunity.

 

Is there anything owners can do to mitigate this condition?

Owners with a key that will not remain in the extended ‘open’ position should contact their NissaneBay logo dealer as soon as possible to have the final remedy performed.  Owners should avoid attaching accessories to the key fob and use the key in the non-folding orientation.  All owners are urged to complete the final remedy at their earliest opportunity.

 

Are parts readily available?

Yes. .

 

Will a rental vehicle be provided while the dealer is servicing the vehicle?

Please consult your dealer for alternate transportation availability while your vehicle is being serviced. Rental is available upon customer request, while parts are on order.

EXPENSE CODEDESCRIPTIONAMOUNT
502 Rental Expense $156 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required. Please refer to the Goodwill Rental Guidelines in the APRM for detailed information regarding application of rental reimbursement.

 

Is towing covered for vehicles outside of warranty that are no longer eligible for NissaneBay logo Roadside Assistance?

The campaign will cover the towing costs for affected vehicles.

EXPENSE CODE DESCRIPTION AMOUNT
501 Towing $200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.

 

Is there any charge for the repair?

No. The remedy will be performed for the customer free of charge for parts and labor.

 

Will I have to take my vehicle back to the selling dealer to have the service performed?

No, any authorized NissaneBay logo dealer is able to perform the service.

For Consumer Affairs: Please inform us of the dealer where you would like to have the service completed.

 

I have lost confidence in the vehicle. Will NissaneBay logo replace or repurchase the vehicle?

The final remedy will fully correct this condition. As the condition will be corrected, there is no basis for repurchasing or replacing your vehicle.

 

Will the final remedy close the open campaign on my vehicle?

The jackknife key spacer insert remedy needs to be completed on jackknife keys registered to the vehicle to close the campaign. The campaign repair must be completed per NTB23-068.

 

What model year vehicles are involved?

Certain MY2014-2020 Rogue vehicles manufactured between August 7, 2013 to August 14, 2020, and MY2017-2022 Rogue Sport vehicles manufactured from November 28, 2016 to June 20, 2022.

 

Are you experiencing this condition on any other NissaneBay logo (or INFINITIeBay logo) models?

No.

 


Description of the Defect:

The jackknife key may not hold the key blade in the extended “open” position. Over time the internal pivot of the jackknife key may weaken, and the key fob could unlock and rotate downwards. A folded key fob does not affect the ignition function. However, contact to the key fob in the folded position by the driver could inadvertently rotate the ignition into the “ACCESSORY” position, which will turn the vehicle off while driving, increasing the risk of a crash. Additionally, if the vehicle shuts off while driving, the airbags may not deploy in a crash where airbag deployment is warranted.

 

Chronology of Principal Events:

December 2020 – February 2021: Internal quality review identified nineteen (19) warranty repair claims since May 2014, which reported stall or shut off while driving. Nine (9) of these repair orders stated the key fob “folded” while in the ignition, causing the vehicle to shut off while driving. NissaneBay logo initiated an internal investigation and parts collection activity.

March 2021 – NissaneBay logo received one (1) field-returned jack-knife style key from a MY 2020 NissaneBay logo Rogue. The customer reported the key does not stay in the extended “open” position. NissaneBay logo sent the part to the supplier for further analysis.

April 2021 through September 2021 – The initial supplier analysis of the key fob revealed an abrasion on the internal pivot edge. Because of the abrasion, the internal pivot edge became worn. This edge provides the resistance needed for the key to “lock” in the extended position. If the pivot edge is worn, it may allow the key to unlock from the extended position without pressing the release button. Additional supplier testing concluded an external impact occurred to the tip of the key blade that likely resulted in the internal damage to the pivot joint.

During this time, NissaneBay logo conducted warranty and field data searches for claims related to vehicles equipped with the jackknife style key fob. Certain NissaneBay logo Rogue, Rogue Sport vehicles have this style key fob. Additionally, for other markets, NissaneBay logo l<icks has a similar style key fob. NissaneBay logo Kicks vehicles for US Market come standard with remote keyless entry and push-to-start button as a standard feature.

NissaneBay logo continued the returned-parts collection activity and also collected other field parts without complaints to analyze the “real world” wear and tear on the internal pivot joint and test conditions that could lead to an abrasion on the pivot joint edge.

Concurrently, NissaneBay logo conducted a comparison study on jackknife keys from various OEMs. The study focused on the force required to “unlock” the jackknife key from the extended position without pressing the pivot release button. The study showed that of the six (6) OEM key designs, NissaneBay logo’s required the highest amount of force to release the key without pressing the release button.

October 2021 through April 2022 – NissaneBay logo conducted an in-vehicle driver ergonomic study to evaluate whether there could be contact between the driver and the key fob. This study included driver representatives for both the 90th and the 10th percentile height and utilized full mobility of the driver’s seat and the steering column. This study focused on NissaneBay logo models as well as other OEM vehicles that are equipped with a similar style jackknife key fob.

During this time, the automotive market was experiencing vehicle shortages that made it difficult to gain access to and purchase non-NissaneBay logo vehicles required for the study. Ultimately, NissaneBay logo was able to secure vehicles after some period utilizing other markets to gather the necessary dimensional data.

May 2022 through August 2022 – NissaneBay logo received two (2) additional field parts from the parts collection activity. Analysis of the parts identified damage to the internal pivot edge from wear and tear, potentially worsened with a heavy weight attached from added key fob accessories.

September 2022 through December 2022 – NissaneBay logo conducted an additional vehicle layout study using Computer Aided Engineering (CAE) to simulate the different effects of various seating and steering column tilt positions on the driver’s knee clearance to the key fob on NissaneBay logo vehicles.

January 2023 – Activities conducted to date led NissaneBay logo to conclude that the following criteria must be met for the vehicle to shut off while driving:

1. The internal pivot edge of the key fob must be worn so there is minimum resistance when the key is “locked” in the extended position

2. The customer must have heavy weighted items (e.g. key chain accessories, multiple keys) hanging from the key fob. This creates the downward force needed to ·unlock” the key and the fob portion may fold under the weight of attached accessories

3. They key fob must be oriented with the buttons facing downward when the key is inserted into the ignition switch. Once the key fob is rotated 90 degrees to the “ON” position, the key is now in an orientation that may allow the fob to ·unlock” and fold downward if the pivot edge is worn and a sufficiently heavyweight is attached to the key fob.

4. While the key fob is in the unlocked position, the fob must be contacted by the driver’s knee at its lowest point to inadvertently rotate the key into the “OFF” position

February 9, 2023 – Based on the review of field data, the above conclusions, investigation results, and out of an abundance of caution, NissaneBay logo decided to conduct a Voluntary Safety Recall Campaign for MY14-20 Rogue and MY17-22 Rogue Sport vehicles equipped with a jackknife key.

NissaneBay logo identified a total of two (2) field reports and (67) sixty-seven warranty claims for MY2014-2020 Rogue and twenty (20) warranty claims for MY2017-2022 Rogue Sport; no warranty claims related to the subject condition were identified on the NissaneBay logo Kicks. NissaneBay logo is not aware of any accident or injuries related to the subject condition.

 

Description of Corrective Action:

Dealers were notified on February 17, 2023. NissaneBay logo sent an interim notification to owners on March 29, 2023. NissaneBay logo will notify owners of the final remedy beginning on August 30, 2023. Owners will receive an invitation to repair letter instructing them to bring all key fobs and their vehicle to a dealer.

The dealer will be instructed to insert a spacer into the key slot of the customer’s key fob that will prevent the key from folding. (If the customer received the interim remedy, the fastener will be removed and the spacer will be added.) After remedy, keys will be registered to the vehicle’s body control module (BCM) and un-remedied keys will be de-registered. If a customer does not bring all keys during their initial visit, NissaneBay logo will allow an additional visit to the dealer to have the final remedy performed and register the additional keys.

This repair will be performed free of charge for parts and labor and may take up to one (1) hour to complete.

NissaneBay logo will include a statement in the Part 577 owner notification concerning reimbursement for the cost of obtaining a pre-notification remedy since the subject vehicles are no longer under warranty.

 


2014-2020 Nissan Rogue & 2017-2022 Rogue Sport; Mechanical Key

NTB23-028

R22C8 Jackknife Key Fob – 2014-2020 Nissan Rogue & 2017-2022 Rogue Sport

 


2014-2020 Nissan Rogue & 2017-2022 Rogue Sport; Jackknife Key Repair

NTB23-068

R22C8 Jackknife Key Fob – 2014-2020 Nissan Rogue & 2017-2022 Rogue Sport

 


13 Affected Products

Vehicles

MAKEMODELYEAR
NISSANeBay logoROGUE2014-2020
NISSANeBay logoROGUE SPORT2017-2022

 


18 Associated Documents

NissaneBay logo – Defect Information Report – February 2023

RMISC-23V093-8886.pdf 688.849KB

 


NissaneBay logo – Campaign Bulletin – February 2023

RCMN-23V093-2741.pdf 121.484KB

 


Defect Notice 573 Report

RCLRPT-23V093-2108.PDF 213.858KB

 


Recall Acknowledgement

RCAK-23V093-5219.pdf 710.493KB

 


Recall 573 Report – March 10, 2023

RCLRPT-23V093-2892.PDF 215.644KB

 


NissaneBay logo – Chronology – March 2023

RMISC-23V093-2072.pdf 1499.306KB

 


Recall 573 Report – March 24, 2023

RCLRPT-23V093-4748.PDF 215.578KB

 


NissaneBay logo – Defect Information Report – March 2023

RMISC-23V093-3189.pdf 1474.557KB

 


Remedy Instructions and TSB

RCRIT-23V093-9101.pdf 1055.574KB

 


NissaneBay logo – VSRC Dealer Announcement – March 2023

RCMN-23V093-2874.pdf 138.418KB

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V093-5880.pdf 1359.822KB

 


Recall 573 Report – April 21, 2023

RCLRPT-23V093-9061.PDF 215.582KB

 


Recall 573 Report – August 24, 2023

RCLRPT-23V093-2443.PDF 215.78KB

 


NissaneBay logo – Amended Rouge Sport Jackknife Key – August 2023

RMISC-23V093-2463.pdf 1520.227KB

 


Remedy Instructions and TSB

RCRIT-23V093-7839.pdf 2541.823KB

 


NissaneBay logo – Recall Campaign – August 2023

RCMN-23V093-7707.pdf 165.134KB

 


Remedy Instructions and TSB

RCRIT-23V093-6991.pdf 100.229KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-23V093-6084.pdf 1143.933KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V093&docType=RCL

 


 

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